Only one week away from my second trip to Jibacoa. I visited last year, the first time travelling abroad alone on vacation. Started the holiday with three days in Hotel Telegrafo Havana where I found everyone to be very friendly. No problem walking the street as a lone female. Enjoyed entertainment arranged by Virgin to wonderful Tropicana it's a must,... more

First of all let me just start by saying we are not moaners or fussy, so apologies if this review sounds like it was written by Jeremy Clarkson! We read the poor reviews of this hotel on here before traveling and I am afraid to say that not all but an awful lot of the negative comments do have some... more

After reading some of the reviews we were reluctant to go. However we found the whole expericence fantastic. The entertainment was good fun and the staff done there uppermost to involve everybody. The vigin rep I found very helpful and informative, the trips were a great experience. The room was clean and the air con was great. I travelled all... more

We visited this hotel for 10 nights at the end of September. Despite the other negatives reviews we decided to choose this hotel and glad we did. It was spacious, clean and there was plenty to do. Our room over looked the pool and was massive, lots of room for your things and bathroom was nice, shower hot and powerful.... more

Our second trip of many to come!! We love this hotel. Great location (tucked away at the base of 2 mountains on the ocean - nothing else around) Great staff (everybody is super friendly and efficient and even remembered us from a 1 week stay exactly a year ago! AMAZING!) There is lots to do right at the resort. Snorkeling... more

After arriving at the resort it looked nice and welcoming with what seemed a good level of customer service. The next day we had a meeting with the virgin rep (Leonardo) and we booked 2 trips with him . Later on we realised he overcharges us for the Havana overnight by £15 each and this was confirmed by members of... more

After reading many of the reviews I was in two minds whether I booked the right hotel for myself and husband. Although it is out of the tourist area of Valledero it was great. Staff and service was second to none. They couldn't do enough for you. The rooms were good, pool was great, beach was ok apart from a... more

Well where do I start? No matter where you go there are always going to be thing you like and things you dislike. At this resort there really isnt much to dislike. My husband and I have been to Cuba and this was my 4th time to Cuba and I will say that it was my best stay yet. Food:... more

Fantastic trip to Cuba,four nights in Havana were unbelievable. Then on to jibacoa, weather wonderfull, hotel almost perfect, met lots of nice people mainly but not only canadians. If any one knows a canadian couple Wayne and Sherrie would like to get in touch.Hotel was 50% occupancy on arrival so there was plenty of space everywhere,the pool area could do... more