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All 5 Bayan Lepas hotels

The Krystal Suites

3.0 of 5 Hotel   |   Jalan Tun Dr. Awang | Ground Floor Lobby, Krystal Point Corporate Park, Bayan Lepas, Penang Island 11900, Malaysia
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Ranked #5 of 5 hotels in Bayan Lepas
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  • Reviews (88)
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88 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
Georgetown, Malaysia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We book a single room suite from online hotel booking site. Upon arrival the staff said full house, claiming there was a miscommunication between them and the website. only after a long talk they surrendered a double-room suite, despite we had the confirmation email. Well certainly we were happy with the upgrade, for less than RM200. This is more like... More

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Singapore, Singapore
3 reviews 3 reviews
1 of 5 stars Reviewed June 22, 2014

In a hasty decision to get a cheap 2-bedroom apartment, I picked this. I just looked at the price and pictures but not the reviews. The pictures were probably taken 30 years ago. I feel like I'm in the Twilight Zone. How I regret this hasty decision.... sigh...

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Singapore, Singapore
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed June 17, 2014

Horrible WC/washroom greats you when you enter the apartment. Sticky carpets, run down sofas and stain filled curtains. The corridor leading to the rooms are gloomy and filled with water seeping around. The internet did not work most of the times. Overall a place not worth for decent stay. I guess rooms for USD 45 is what is expected from... More

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Penang Island, Malaysia
1 review
1 of 5 stars Reviewed June 9, 2014

No free water for the room... But it's okay. But why never update the air condition and tv.... I don think I'm living in 20s now. There's bad smell in the room even the air-con noise can't make u sleep well. I beg the Krystal Suite Hotel to update their room picture more clear and details.

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Singapore, Singapore
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 19, 2014

This is the worst hotel we stayed in Malaysia, Penang, Hotel toilets were not cleaned eventhough we checked in late at night. When we request for housekeeping., no housekeeping were available.Only advantage is the size of the room. Other than that dat. nothing great abt the hotel

Was this review helpful? Yes 3
Adelaide, Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 4, 2014

The Krystal Suites - where white towels go to die and where bathroom soap smells like toilet cakes. Not a great place. Apart from being slightly isolated from the main attractions of Penang Island, there is not much around the place. I will say that it is one of the most comfortable beds I've ever slept in, so thats a... More

Was this review helpful? Yes 1
Ajman, United Arab Emirates
Senior Contributor
42 reviews 42 reviews
16 hotel reviews
69 helpful votes 69 helpful votes
2 of 5 stars Reviewed March 30, 2014

The hotel shows good expert photo online,but when we reaches there,we found the reception excellent but the rooms were not good at all,need to be cleaned,need maintenance ac was not working.we could not sleep at night . not suitable for families at all

Was this review helpful? Yes 2
Bangkok, Thailand
5 reviews 5 reviews
3 of 5 stars Reviewed January 14, 2014

This place feels old and dirty, bedroom and bathroom is OK, but kitchenware is dirty. Nice pool on the 8th floor for afternoon dip. Cheap vending machine located on the lobby and outside of the hotel. Too few of the parking space. Restaurants nearly are all nice.

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Kuala Lumpur, Malaysia
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 10, 2013

From a good perspective, the room was spacious with another separated large bedroom.It was equipped with a microwave oven, dinning table, living room and working table. The staff was helpful and acted fast upon our requests. There are some Chinese restaurants nearby, a 7-Eleven shop and Domino's pizza. It is 3-minute drive to the Queensbay Mall and about 15 minutes... More

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Brisbane, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 13, 2013

I had booked two suites for two nights and there are in terrible conditions. The units are full of ants and with bed bugs. Despite a notice stated that the rooms were inspected and certified pest free by pest controller just one day before we moved in, some insects were seen crawling on the bed and some blood stains were... More

Was this review helpful? Yes 1
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Additional Information about The Krystal Suites

Address: Jalan Tun Dr. Awang | Ground Floor Lobby, Krystal Point Corporate Park, Bayan Lepas, Penang Island 11900, Malaysia
Location: Malaysia > Penang > Penang Island > Bayan Lepas
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Krystal Suites 3*
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Also Known As:
The Krystal Hotel Bayan Lepas
The Krystal Suites Penang/Bayan Lepas

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Room/suite (26)
Dining (8)
Pool/beach area (1)
Bathroom (4)
Family/play areas (1)
Hotel & grounds (1)
Other (10)


Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
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