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The Krystal Suites

Jalan Tun Dr. Awang | Ground Floor Lobby, Krystal Point Corporate Park, Bayan Lepas, Penang Island 11900, Malaysia
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The Krystal Suites
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101 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Rawang, Malaysia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Went with my students as part of the accommodation provided by tour agency. My suite's air-conditioner was not cool. Called the front desk, found that the tour guide's one was faulty too. Technician arrived and stood under the air-cond and said there was wind. But it was not strong enough to cool the room. Forced a new suite and th... More 

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Auckland Region, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

The rooms are very out dated. Air-conditioning did not work - essential in Malaysia. Room changed but took a while. Customer service could have been better. Plenty of room for improvement. Simple procedures could have been instituted which would not have cost anything more to the management. You pay for what you get, I suppose. Apartment could have been cleaner... More 

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Travelers are raving about these Bayan Lepas hotels

Kuala Lumpur, Malaysia
Level Contributor
62 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed June 21, 2015

This is my first time staying in this hotel. Booked the 1 bedroom suite. The room is huge and there is a living and dining hall that come with a microwave oven. The room is old and carpet need to be scrubbed. The suite come with 3 air-cond. We could not find the tv remote cntrol and contacted reception and... More 

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Malaysia
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed May 29, 2015

The pictures are very deceiving on their website. The place is really old and it is not wise to stay there alone. The airconds were not functioning well with leaking issues. In short I wouldn't recommend this place to anyone even if it is for a short stay.

Was this review helpful? Yes 1
Kuala Lumpur, Malaysia
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed April 10, 2015

The apartment suite was quite worn out,it seriously need some refurbishment,but it seems like they are working on it. this hotel is good for business trip,but not really for leisure. It is located just 2km away from (SPICE Arena where our program located),which,quite a convenient. and 7km away from the airport. but it is 15km away from Georgetown (which will... More 

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Shah Alam
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed October 23, 2014

We took the 2 bedroom apartments from 19th - 21st September. Our apartment was situated at the 10th floor. This is an average apartment, a budget apartment which is suitable if you are here with your family and don’t mind the old and worn out furniture. There is a dining table fit for six people and medium sized hall. The... More 

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Kuala Lumpur, Malaysia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed October 1, 2014 via mobile

The room is clean. But the old mattress have to change. If you have problem for your back bone then should think twice. It will make you suffer. They also has 2 new mattress but is for single bed only. The toilet is ok for me but the seat cover not alright. Every time, I need to careful because there... More 

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Kuala Lumpur, Malaysia
Level Contributor
64 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
2 of 5 stars Reviewed September 19, 2014

The serviced apartment is located in Bayan Lepas, near to Queensbay Mall and PISA. It was a bit tricky locating the establishment if you are not familiar with the area as the entrance and the name of place was hard to spot. I was already feeling apprehended when my colleague told me earlier that the place looks haunted, but since... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed September 1, 2014

I think that the hotel wasn't too bad. I went there with a group of 40 friends and they thought that it wasn't that bad either. Either the reviews are trying to bring down the service suites or what, I don't see anything that is out of my expectations, for a around 150 per night. But what the hotel really... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 23, 2014

Last minute needed a place to stay so only Krystal had a 2 room apartment left. Unfortunately, there's still empty rooms there for a reason. List of issues. - stuffy and smelly and dirty - one aircon remote for 3 aircons - one tv remote for 2 tvs and it's not working at all - shower head is spoilt -... More 

Was this review helpful? Yes 2
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