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The Krystal Suites

Jalan Tun Dr. Awang | Ground Floor Lobby, Krystal Point Corporate Park, Bayan Lepas, Penang Island 11900, Malaysia
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The Krystal Suites
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95 reviews from our community

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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Shah Alam
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed October 23, 2014

We took the 2 bedroom apartments from 19th - 21st September. Our apartment was situated at the 10th floor. This is an average apartment, a budget apartment which is suitable if you are here with your family and don’t mind the old and worn out furniture. There is a dining table fit for six people and medium sized hall. The... More 

Was this review helpful? Yes 2
Kuala Lumpur, Malaysia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed October 1, 2014 via mobile

The room is clean. But the old mattress have to change. If you have problem for your back bone then should think twice. It will make you suffer. They also has 2 new mattress but is for single bed only. The toilet is ok for me but the seat cover not alright. Every time, I need to careful because there... More 

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Kuala Lumpur, Malaysia
Top Contributor
62 reviews 62 reviews
37 hotel reviews
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed September 19, 2014

The serviced apartment is located in Bayan Lepas, near to Queensbay Mall and PISA. It was a bit tricky locating the establishment if you are not familiar with the area as the entrance and the name of place was hard to spot. I was already feeling apprehended when my colleague told me earlier that the place looks haunted, but since... More 

Was this review helpful? Yes 2
1 review
3 of 5 stars Reviewed September 1, 2014

I think that the hotel wasn't too bad. I went there with a group of 40 friends and they thought that it wasn't that bad either. Either the reviews are trying to bring down the service suites or what, I don't see anything that is out of my expectations, for a around 150 per night. But what the hotel really... More 

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 23, 2014

Last minute needed a place to stay so only Krystal had a 2 room apartment left. Unfortunately, there's still empty rooms there for a reason. List of issues. - stuffy and smelly and dirty - one aircon remote for 3 aircons - one tv remote for 2 tvs and it's not working at all - shower head is spoilt -... More 

Was this review helpful? Yes 2
Chennai (Madras), India
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 31, 2014

Oh God ! Where do I even start ? Probably,oh wait most definitely the worst place I've ever stayed.The sheets were bloodied , the kettle rusty,Aircondition not in a working condition,Bathrooms terrible,dated and cracked furniture,stripped cushions and blankets ,stripped shower curtains, stained carpet amongst many more ;listing all of it would be a sheer waste of time.What topped it all... More 

Was this review helpful? Yes 2
George Town, Malaysia
12 reviews 12 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 2, 2014

We book a single room suite from online hotel booking site. Upon arrival the staff said full house, claiming there was a miscommunication between them and the website. only after a long talk they surrendered a double-room suite, despite we had the confirmation email. Well certainly we were happy with the upgrade, for less than RM200. This is more like... More 

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Singapore, Singapore
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 22, 2014

In a hasty decision to get a cheap 2-bedroom apartment, I picked this. I just looked at the price and pictures but not the reviews. The pictures were probably taken 30 years ago. I feel like I'm in the Twilight Zone. How I regret this hasty decision.... sigh...

Was this review helpful? Yes 1
Singapore, Singapore
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed June 17, 2014

Horrible WC/washroom greats you when you enter the apartment. Sticky carpets, run down sofas and stain filled curtains. The corridor leading to the rooms are gloomy and filled with water seeping around. The internet did not work most of the times. Overall a place not worth for decent stay. I guess rooms for USD 45 is what is expected from... More 

Was this review helpful? Yes 1
Penang Island, Malaysia
1 review
1 of 5 stars Reviewed June 9, 2014

No free water for the room... But it's okay. But why never update the air condition and tv.... I don think I'm living in 20s now. There's bad smell in the room even the air-con noise can't make u sleep well. I beg the Krystal Suite Hotel to update their room picture more clear and details.

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