We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Vistana Penang Bukit Jambul

213 Jalan Bukit Gambir, Bukit Jambul, Bayan Lepas, Penang Island 11950, Malaysia
Hotel amenities
Vistana Penang Bukit Jambul
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Ranked #2 of 7 Hotels in Bayan Lepas
A recent review
4 of 5 stars reviewed 3 weeks ago
herbaceous Malaysia
Write a Review

89 reviews from our community

Traveler rating
    14
    49
    18
    5
    3
See reviews for
18
7
2
33
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
  • All months
    (89)
  • Mar-May only
    (27)
  • Jun-Aug only
    (9)
  • Sep-Nov only
    (26)
  • Dec-Feb only
    (27)
All months
Tawau Division, Malaysia
Senior Contributor
41 reviews 41 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed here for three night for a convention. Initially was superb! With it's air conditioning, lifts, tidiness, cleanliness as well as the warm hospitality from the staffs were excellent! However, upon check out, the counter told me that I've consumed a can of beer from the barista in the room which I didn't even know. And they demand me to... More 

Was this review helpful? Yes 3
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for choosing to stay with us and for taking the time to share your feedback. We value your feedback and strive to continuously improve ourselves. I do apologize for the unpleasant experience upon check out. I will address this with my team and take remedial action for a... More 

Malaysia
Top Contributor
51 reviews 51 reviews
22 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have previously shared the review below with the hotel management and hopefully some improvements are underway while maintaining the good ones. This was my first time staying in Vistana. The hotel is situated in a housing neighbourhood, behind Bukit Jambul complex. It was quite confusing to get there but we managed. From the parking lot, we had to take... More 

Was this review helpful? Yes 3
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for choosing to stay with us and for taking the time to share your feedback. I do apologize for the less than expected experiences. We do appreciate your constructive feedback as it will help us in our continuous strive to improve our guest experience. We look forward to... More 

Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Came back to Vistana Bukit Jambul Penang after the lapse of few years. During the last stay, the hotel was under renovation (of the apartment block). This time around I was pleased to experience the newly refurbished apartment, with modern touch at the rooms and the bathrooms. I got a good rate via internet booking (direct to the hotel's website)... More 

Was this review helpful? Yes
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. My team and I are glad to have you back with us after all the years, and we appreciate you taking the time to share your feedback. It is a pleasure to read that you are pleased with our new Suites and that you got good value through our website.... More 

Kuala Lumpur, Malaysia
Top Contributor
52 reviews 52 reviews
23 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 5 weeks ago

My first at Vistana..was there due to work, n short holiday with my kids..the hotel was at the Bayan baru area, less congested compared to Georgetown..First impression, its a new Hotel, simple decor, modern, clean..pool was ok, quite deep for kids, but clean nevertheless..we book 2br suite..rooms big enough, beds comfortable, but room arrangement kinda bit funny..need to go there... More 

Was this review helpful? Yes 1
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for choosing to stay with us in our Suites and for taking the time to share your feedback. We value your feedback and strive to continuously improve ourselves. We appreciate your kind recommendation of our hotel to others and we look forward to welcoming you back in the... More 

KL
Top Contributor
149 reviews 149 reviews
42 hotel reviews
100 helpful votes 100 helpful votes
3 of 5 stars Reviewed March 21, 2015

stayed one night upon my buz trip. the room i stayed was clean, moderately spacious, welll equipped n functioning. wifi was fast, so that i could work in room. location was also convenient, closed to Airport. if i had no own transport, it may not be easy to go out, but the hotel provides free shuttle bus at 7pm to... More 

Was this review helpful? Yes
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for choosing to stay with us and for taking the time to share your feedback. We value your feedback and strive to continuously improve ourselves. I am delighted to read that you found our staffs attentive and helpful. My team and I look forward to welcoming you back... More 

Seoul, South Korea
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 19, 2015

The hotel lobby looks as good as in the photo. The staff are very attentive and sincere. The bedding, showers, etc are very comfortable and the quality is good. I did get good night sleep. However, I could find many stains in the bedding which was very concerning sometimes. Some parts of room are very worn out and requires attention.... More 

Was this review helpful? Yes
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for choosing to stay with us and for taking the time to share your feedback. We value your feedback and strive to continuously improve ourselves. I do apologize for the shortfalls with the room on this visit. Rest assured that remedial action will be taken to maintain quality... More 

Kuala Lumpur, Malaysia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 16, 2015

We (family of 4 adults) stayed in a 2 bedroom apartment (level 25) with a balcony facing Second Penang Bridge. This is a recently refurbished apartments. The master bedroom comes with a King-Sized bed and en-suite bathroom. The other room comes with a double bed. Pros: 1. Spacious master bedroom, nice living area and dining area with all wooden flooring... More 

Was this review helpful? Yes 1
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for your recent stay and for taking the time to review your experience. I do apologize for the shortfalls that you have experienced on this visit. Rest assured remedial action will be taken. We value your feedback; both pros and cons, and strive to continuously improve our guest... More 

Petaling Jaya, Malaysia
Top Contributor
104 reviews 104 reviews
94 hotel reviews
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed March 14, 2015

The 2-bedroom suite is an apartment with a balcony, 2 bathrooms, a living and dining room. The kitchen does not have cooking facilities as it only has a fridge and an electric kettle. Overall, a comfortable stay.

Was this review helpful? Yes 1
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for your recent stay and feedback. We are delighted to read that you had a comfortable stay in our Suite. My team and I look forward to welcoming you back soon. More 

Singapore, Singapore
Contributor
12 reviews 12 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 13, 2015

Stayed a night. Adequate. Decent clean room. Stayed on 15th floor. Checkin & out was fuss free. There's a pool and small gym. Breakfast spread ok. There's free wifi, cable tv, ironing board & hair dryer in room. No bedroom slippers. No information on room dining or laundry services. Can be improved.

Was this review helpful? Yes 2
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for choosing to stay with us and for taking the time to share your feedback. We value your feedback and strive to continuously improve ourselves. We look forward to welcoming you back in the not too distant future. More 

Senior Contributor
38 reviews 38 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 8, 2015

The hotel lobby is clean, bright - simple elegance. Super friendly staff members and excellent concierge service. Clean and well maintained guest room. Standard full service hotel amenities - flat-screen TV, mini bar, phone, free Wi-fi etc. Well maintained and clean swimming pool. I would recommend this hotel to anyone - friends, family, colleagues, strangers... Nice location with easy access... More 

Was this review helpful? Yes
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for staying with us and for taking the time to review your experience. My team and I are delighted to read that our hotel and services have met your expectations, and we appreciate your kind recommendation to others. We truly look forward to having you stay with us... More 

Questions? Get answers from hotel staff and past guests. Ask a question

62 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (38)
Viewed
Hotel & grounds (6)
Viewed
View from room (5)
Viewed
Room/suite (12)
Viewed
Bathroom (3)
Viewed
Dining (3)
Viewed
Other (9)

Management photos: Courtesy of the property manager

Viewed
All management photos (24)
Viewed
Pool/beach area (1)
Viewed
Business center/function rooms (3)
Viewed
Hotel & grounds (7)
Viewed
Room/suite (8)
Viewed
Dining (1)
Viewed
Other (4)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question