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Vistana Penang Bukit Jambul

213 Jalan Bukit Gambir, Bukit Jambul, Bayan Lepas, Penang Island 11950, Malaysia
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Vistana Penang Bukit Jambul
Best prices for: 1 room 1 guest
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Ranked #2 of 7 Hotels in Bayan Lepas
A recent review
4 of 5 stars reviewed 2 weeks ago
kt_malaysia Klang
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93 reviews from our community

Traveler rating
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    52
    18
    5
    3
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7
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35
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Klang
Top Contributor
57 reviews 57 reviews
28 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Overall is a good hotel for proximity to Airport. Checking in was quite smooth and the elevator speed was good. The room is average size with nice décor. Bathroom was neat and pleasant, however the shower room was rather narrow. Sound-proofing was good. Breakfast choices were satisfactory.

Was this review helpful? Yes 1
Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel end last year. When I arrived, they told me that the deluxe room that I booked was not available so they upgraded me to a suite - this was not only surprising but excellent experience because the room was really nice and grand not to mention comfortable.

Was this review helpful? Yes 1
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for your recent stay and for this excellent feedback. We are delighted to read that you had a comfortable stay in our Suite. My team and I look forward to welcoming you back soon. More 

selangor
Top Contributor
83 reviews 83 reviews
13 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Had a 3D 2N stay at the 3 bedroom suite over the weekend with my family. Here's a list I've thought of to help you out: PROS: 1) I think they recently renovated because it is very clean and has a new feeling to it. 2) Indoor Parking is only RM3 per entry. 3) A couple of restaurants/ shops -... More 

Was this review helpful? Yes 1
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for choosing to stay with us and for taking the time to share this detailed review. We value your feedback , both pros and cons, and strive to continuously improve ourselves. We look forward to welcoming you back in the not too distant future. More 

Kuala Lumpur, Wilayah Persekutuan, Malaysia
Senior Contributor
31 reviews 31 reviews
24 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed there twice in a month. It was a business trip and my partner booked Vistana for its location to our clients place. Upon arriving, we were welcomed with a place that looked new and refreshing. Check in was a breeze as prior booking has been made. We requested the room configuration changed to twin sharing and it was done... More 

Was this review helpful? Yes
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to read that you had a pleasant experience with us. My team and I look forward to welcoming you back in the not too distant future. More 

Tawau Division, Malaysia
Senior Contributor
41 reviews 41 reviews
18 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 5 weeks ago

Stayed here for three night for a convention. Initially was superb! With it's air conditioning, lifts, tidiness, cleanliness as well as the warm hospitality from the staffs were excellent! However, upon check out, the counter told me that I've consumed a can of beer from the barista in the room which I didn't even know. And they demand me to... More 

Was this review helpful? Yes 3
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for choosing to stay with us and for taking the time to share your feedback. We value your feedback and strive to continuously improve ourselves. I do apologize for the unpleasant experience upon check out. I will address this with my team and take remedial action for a... More 

Malaysia
Top Contributor
51 reviews 51 reviews
22 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed April 5, 2015

I have previously shared the review below with the hotel management and hopefully some improvements are underway while maintaining the good ones. This was my first time staying in Vistana. The hotel is situated in a housing neighbourhood, behind Bukit Jambul complex. It was quite confusing to get there but we managed. From the parking lot, we had to take... More 

Was this review helpful? Yes 3
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for choosing to stay with us and for taking the time to share your feedback. I do apologize for the less than expected experiences. We do appreciate your constructive feedback as it will help us in our continuous strive to improve our guest experience. We look forward to... More 

Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 27, 2015

Came back to Vistana Bukit Jambul Penang after the lapse of few years. During the last stay, the hotel was under renovation (of the apartment block). This time around I was pleased to experience the newly refurbished apartment, with modern touch at the rooms and the bathrooms. I got a good rate via internet booking (direct to the hotel's website)... More 

Was this review helpful? Yes
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. My team and I are glad to have you back with us after all the years, and we appreciate you taking the time to share your feedback. It is a pleasure to read that you are pleased with our new Suites and that you got good value through our website.... More 

Kuala Lumpur, Malaysia
Top Contributor
52 reviews 52 reviews
23 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed March 24, 2015

My first at Vistana..was there due to work, n short holiday with my kids..the hotel was at the Bayan baru area, less congested compared to Georgetown..First impression, its a new Hotel, simple decor, modern, clean..pool was ok, quite deep for kids, but clean nevertheless..we book 2br suite..rooms big enough, beds comfortable, but room arrangement kinda bit funny..need to go there... More 

Was this review helpful? Yes 1
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for choosing to stay with us in our Suites and for taking the time to share your feedback. We value your feedback and strive to continuously improve ourselves. We appreciate your kind recommendation of our hotel to others and we look forward to welcoming you back in the... More 

KL
Top Contributor
149 reviews 149 reviews
42 hotel reviews
104 helpful votes 104 helpful votes
3 of 5 stars Reviewed March 21, 2015

stayed one night upon my buz trip. the room i stayed was clean, moderately spacious, welll equipped n functioning. wifi was fast, so that i could work in room. location was also convenient, closed to Airport. if i had no own transport, it may not be easy to go out, but the hotel provides free shuttle bus at 7pm to... More 

Was this review helpful? Yes
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for choosing to stay with us and for taking the time to share your feedback. We value your feedback and strive to continuously improve ourselves. I am delighted to read that you found our staffs attentive and helpful. My team and I look forward to welcoming you back... More 

Seoul, South Korea
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 19, 2015

The hotel lobby looks as good as in the photo. The staff are very attentive and sincere. The bedding, showers, etc are very comfortable and the quality is good. I did get good night sleep. However, I could find many stains in the bedding which was very concerning sometimes. Some parts of room are very worn out and requires attention.... More 

Was this review helpful? Yes
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for choosing to stay with us and for taking the time to share your feedback. We value your feedback and strive to continuously improve ourselves. I do apologize for the shortfalls with the room on this visit. Rest assured that remedial action will be taken to maintain quality... More 

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