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All 5 Bayan Lepas hotels

Vistana Penang Bukit Jambul

3.5 of 5 Hotel   |   213 Jalan Bukit Gambir, Bukit Jambul, Bayan Lepas, Penang Island 11950, Malaysia
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Ranked #2 of 5 Hotels in Bayan Lepas
A recent review
4 of 5 stars reviewed yesterday
Essexworldtraveller Colchester England
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28 reviews from our community

Traveler rating
    3
    20
    3
    2
    0
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6
Couples
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1
13
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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English first
Colchester England
Contributor
20 reviews 20 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed yesterday NEW

This is a recently refurbished hotel. My standard room on the 12th floor was adequately fitted out with a new bathroom and bedroom fittings, was clean and had a comfy bed. The curtains blacked the room out nicely and the room was thankfully quiet at night, The staff were all friendly and helpful. Breakfast had a good variety of local... More

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Singapore, Singapore
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I had previously stayed at Vistana Penang in 2012 and I didn't write a review because there really wasn't much to talk about. My recent stay in Sept 2014 was such a refreshing change. The room had clearly been refurbished and everything was shiny and new. The best improvement was the bathroom with lovely new shower head and overhead rain... More

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Singapore, Singapore
Contributor
11 reviews 11 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed at Vistana in the midst of renovation. I was assigned a pre-renovated room, with plenty of stains on carpets, cracked sinks and the room smelled mouldy. Breakfast had been re-assigned to the swimming pool area, which had four different levels of kerbs and drops. This would be an issue for a person with poor eyesight, poor legs or mobility... More

Was this review helpful? Yes
Wayne L, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for staying with us and for providing us with feedback. I apologize for the less than satisfying experience and inconvenience during your visit last year. I am pleased to tell you that our refurbishments are complete now. I look forward to welcoming you back soon to experience the... More

1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 5, 2014

I would have been more than glad to review this hotel as very good had it not been the poor breakfast and poor wifi connection. However the management, nevertheless was kind to upgrade my wifi service. BTW, the wifi provider is also the owner of this hotel chain. I fail to understand why the owner wants to blemish their brands... More

Was this review helpful? Yes 3
Wayne L, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for your recent stay and for taking the time to provide us with constructive feedback. We do apologize that the breakfast and Wi-Fi connection did not meet your expectations. Rest assured we will address these shortfalls in our continuous efforts to improve. My team and I look forward... More

Denver, Colorado
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 30, 2014

I was on business in Kuala Lumpur and my company put me up in this hotel. Not bad at all and actually pretty good value for money. The location is fantastic. Everything is fairly easy to access. The rooms feel fresh and the service staff are attentive. Even the breakfast here was not bad at all, and I have been... More

Was this review helpful? Yes 1
Wayne L, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for staying with us and for taking the time to write this great review. We are pleased to read that our hotel and its service have met your expectations. Your compliments go a long way and we truly appreciate it. My team and I look forward to welcoming... More

Kuala Lumpur, Malaysia
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed July 20, 2014

I've stayed at a number of YTL hotels and they're fantastic. Yes, they're on the pricey side, which was why I was so surprised about the reasonable cost of the Vistana in Penang! Even though it's far cheaper than its sibling hotels around the world, the Vistana still feels like a YTL hotel. The staff are friendly, the amenities are... More

Was this review helpful? Yes
Wayne L, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for staying with us and for taking the time to write this great review. My team and I sincerely appreciate your compliments and recommendation to other travelers. We look forward to serving you again in the future. More

Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed July 8, 2014

Stayed here during Christmas. Clean, tasteful and spacious room. Great location - the Famous Nasi Kandar Kayu just on your backyard ;)) Queensbay mall and Pesta Pulau Pinang is near too. Btw, we did not try their breakfast as Penang is the FOOD HAVEN!

Was this review helpful? Yes
Wayne L, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for staying with us and for taking the time to review your experience. My team and I are delighted to read that we met your expectations. We look forward to welcome you back again. More

Sydney, Australia
Senior Contributor
37 reviews 37 reviews
23 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 6, 2014

We booked an Executive Deluxe room and were given a room on the top (19th) floor with a firm and comfortable king bed and sweeping views from the window. We could not fault the clean and modern room, though we did not spend too much time there. The location is great for anyone spending time on the south-east of Penang... More

Was this review helpful? Yes 1
Wayne L, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for your recent stay with us and for taking the time to review your experience. My team and I are delighted to read that you had a pleasant stay. We do apologize for the error and inconvenience caused with the breakfast billing. We appreciate your constructive feedback regarding... More

singapore
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed July 1, 2014

It was a very decent stay. Staff were friendly, albeit a little too. I walked in feeling like they had too many staff. There were 4 people "supervising" my check-in. Stayed on the 18th floor. The bed and linens were really comfortable. Room was very clean also, which made for a very restful night's rest eventhough the AC was too... More

Was this review helpful? Yes 1
Wayne L, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for your recent stay with us. We appreciate your constructive comments and feedback which we will use to further improve our guest experience. We look forward to welcoming you back in the not too distant future. More

Kuala Lumpur
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 20, 2014

Efficient and friendly staff...I really like the new room, more comfortable than the room 1 year ago...had good night sleep... However the price is a bit high, with no breakfast, and a bit far from town.... Nevertheless still ok...will return

Was this review helpful? Yes 2
Wayne L, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for your recent stay and for your kind review. We are delighted to know that you like our newly refurbished rooms, and it was a comfortable and pleasant stay overall. We look forward to the pleasure of welcoming you back in the very near future. More

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Additional Information about Vistana Penang Bukit Jambul

Address: 213 Jalan Bukit Gambir, Bukit Jambul, Bayan Lepas, Penang Island 11950, Malaysia
Location: Malaysia > Penang > Penang Island > Bayan Lepas
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Vistana Penang Bukit Jambul 3.5*
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Also Known As:
Vistana Penang Bukit Jambul Bayan Lepas

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