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Vistana Penang Bukit Jambul

213 Jalan Bukit Gambir, Bukit Jambul, Bayan Lepas, Penang Island 11950, Malaysia
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Vistana Penang Bukit Jambul
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Ranked #2 of 7 Hotels in Bayan Lepas
A recent review
5 of 5 stars reviewed 4 days ago
shahrulnn Kuala Lumpur, Malaysia
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86 reviews from our community

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7
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Came back to Vistana Bukit Jambul Penang after the lapse of few years. During the last stay, the hotel was under renovation (of the apartment block). This time around I was pleased to experience the newly refurbished apartment, with modern touch at the rooms and the bathrooms. I got a good rate via internet booking (direct to the hotel's website)... More 

Was this review helpful? Yes
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. My team and I are glad to have you back with us after all the years, and we appreciate you taking the time to share your feedback. It is a pleasure to read that you are pleased with our new Suites and that you got good value through our website.... More 

Kuala Lumpur, Malaysia
Top Contributor
51 reviews 51 reviews
23 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago

My first at Vistana..was there due to work, n short holiday with my kids..the hotel was at the Bayan baru area, less congested compared to Georgetown..First impression, its a new Hotel, simple decor, modern, clean..pool was ok, quite deep for kids, but clean nevertheless..we book 2br suite..rooms big enough, beds comfortable, but room arrangement kinda bit funny..need to go there... More 

Was this review helpful? Yes 1
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for choosing to stay with us in our Suites and for taking the time to share your feedback. We value your feedback and strive to continuously improve ourselves. We appreciate your kind recommendation of our hotel to others and we look forward to welcoming you back in the... More 

KL
Top Contributor
148 reviews 148 reviews
41 hotel reviews
97 helpful votes 97 helpful votes
3 of 5 stars Reviewed 1 week ago

stayed one night upon my buz trip. the room i stayed was clean, moderately spacious, welll equipped n functioning. wifi was fast, so that i could work in room. location was also convenient, closed to Airport. if i had no own transport, it may not be easy to go out, but the hotel provides free shuttle bus at 7pm to... More 

Was this review helpful? Yes
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for choosing to stay with us and for taking the time to share your feedback. We value your feedback and strive to continuously improve ourselves. I am delighted to read that you found our staffs attentive and helpful. My team and I look forward to welcoming you back... More 

Seoul, South Korea
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel lobby looks as good as in the photo. The staff are very attentive and sincere. The bedding, showers, etc are very comfortable and the quality is good. I did get good night sleep. However, I could find many stains in the bedding which was very concerning sometimes. Some parts of room are very worn out and requires attention.... More 

Was this review helpful? Yes
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for choosing to stay with us and for taking the time to share your feedback. We value your feedback and strive to continuously improve ourselves. I do apologize for the shortfalls with the room on this visit. Rest assured that remedial action will be taken to maintain quality... More 

Kuala Lumpur, Malaysia
Reviewer
5 reviews 5 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We (family of 4 adults) stayed in a 2 bedroom apartment (level 25) with a balcony facing Second Penang Bridge. This is a recently refurbished apartments. The master bedroom comes with a King-Sized bed and en-suite bathroom. The other room comes with a double bed. Pros: 1. Spacious master bedroom, nice living area and dining area with all wooden flooring... More 

Was this review helpful? Yes 1
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for your recent stay and for taking the time to review your experience. I do apologize for the shortfalls that you have experienced on this visit. Rest assured remedial action will be taken. We value your feedback; both pros and cons, and strive to continuously improve our guest... More 

Petaling Jaya, Malaysia
Top Contributor
100 reviews 100 reviews
91 hotel reviews
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The 2-bedroom suite is an apartment with a balcony, 2 bathrooms, a living and dining room. The kitchen does not have cooking facilities as it only has a fridge and an electric kettle. Overall, a comfortable stay.

Was this review helpful? Yes 1
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for your recent stay and feedback. We are delighted to read that you had a comfortable stay in our Suite. My team and I look forward to welcoming you back soon. More 

Singapore, Singapore
Contributor
12 reviews 12 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed a night. Adequate. Decent clean room. Stayed on 15th floor. Checkin & out was fuss free. There's a pool and small gym. Breakfast spread ok. There's free wifi, cable tv, ironing board & hair dryer in room. No bedroom slippers. No information on room dining or laundry services. Can be improved.

Was this review helpful? Yes 2
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for choosing to stay with us and for taking the time to share your feedback. We value your feedback and strive to continuously improve ourselves. We look forward to welcoming you back in the not too distant future. More 

Senior Contributor
36 reviews 36 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel lobby is clean, bright - simple elegance. Super friendly staff members and excellent concierge service. Clean and well maintained guest room. Standard full service hotel amenities - flat-screen TV, mini bar, phone, free Wi-fi etc. Well maintained and clean swimming pool. I would recommend this hotel to anyone - friends, family, colleagues, strangers... Nice location with easy access... More 

Was this review helpful? Yes
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for staying with us and for taking the time to review your experience. My team and I are delighted to read that our hotel and services have met your expectations, and we appreciate your kind recommendation to others. We truly look forward to having you stay with us... More 

Kuala Lumpur
Senior Contributor
48 reviews 48 reviews
31 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed in the 3 bedroom suite. The hotel suites were recently refurbished. Clean and comfy bed. Breakfast was decent. Only set back was the foul smell ( urine smell)from the bathroom of the master room. The house keeping told us that its from the piping. Excellent team from the housekeeping.i complaint about the bed comforter which was stained and they... More 

Was this review helpful? Yes
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for staying with us and for taking the time to share your experience. I do apologize for the shortfalls you encountered, however I am glad to read that you had a pleasant stay overall in our Suite, and our service response has met your expectations. We value your... More 

Raleigh, North Carolina
Contributor
14 reviews 14 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 23, 2015 via mobile

Vistana is a newly renovated hotel which offers many choices of accommodation suited for business travelers, families or couples. My room is a non smoking rm on the upper floor giving me full view of the golf course. It is spacious enough for two of us, nice soft carpet, clean smelling linen and pillows, plush mattress covering, super fast internet... More 

Was this review helpful? Yes
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul . Thank you for your recent stay and for taking the time to review your experience. We value your feedback and strive to continuously improve ourselves. We are delighted to read that you find our hotel modern and chic after the refurbishment and re-branding. My team and I look forward... More 

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