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All 5 Bayan Lepas hotels

Vistana Penang Bukit Jambul

3.5 of 5 Hotel   |   213 Jalan Bukit Gambir, Bukit Jambul, Bayan Lepas, Penang Island 11950, Malaysia
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Ranked #1 of 5 hotels in Bayan Lepas
A recent review
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  • Reviews (25)
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25 people have reviewed this hotel

Traveler rating
    3
    18
    3
    1
    0
See reviews for
6
Couples
0
1
10
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

I would have been more than glad to review this hotel as very good had it not been the poor breakfast and poor wifi connection. However the management, nevertheless was kind to upgrade my wifi service. BTW, the wifi provider is also the owner of this hotel chain. I fail to understand why the owner wants to blemish their brands... More

Was this review helpful? Yes 2
Wayne L, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for your recent stay and for taking the time to provide us with constructive feedback. We do apologize that the breakfast and Wi-Fi connection did not meet your expectations. Rest assured we will address these shortfalls in our continuous efforts to improve. My team and I look forward... More

Denver, Colorado
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was on business in Kuala Lumpur and my company put me up in this hotel. Not bad at all and actually pretty good value for money. The location is fantastic. Everything is fairly easy to access. The rooms feel fresh and the service staff are attentive. Even the breakfast here was not bad at all, and I have been... More

Was this review helpful? Yes 1
Wayne L, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for staying with us and for taking the time to write this great review. We are pleased to read that our hotel and its service have met your expectations. Your compliments go a long way and we truly appreciate it. My team and I look forward to welcoming... More

Kuala Lumpur, Malaysia
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed July 20, 2014

I've stayed at a number of YTL hotels and they're fantastic. Yes, they're on the pricey side, which was why I was so surprised about the reasonable cost of the Vistana in Penang! Even though it's far cheaper than its sibling hotels around the world, the Vistana still feels like a YTL hotel. The staff are friendly, the amenities are... More

Was this review helpful? Yes
Wayne L, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for staying with us and for taking the time to write this great review. My team and I sincerely appreciate your compliments and recommendation to other travelers. We look forward to serving you again in the future. More

Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed July 8, 2014

Stayed here during Christmas. Clean, tasteful and spacious room. Great location - the Famous Nasi Kandar Kayu just on your backyard ;)) Queensbay mall and Pesta Pulau Pinang is near too. Btw, we did not try their breakfast as Penang is the FOOD HAVEN!

Was this review helpful? Yes
Wayne L, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for staying with us and for taking the time to review your experience. My team and I are delighted to read that we met your expectations. We look forward to welcome you back again. More

Sydney, Australia
Senior Contributor
37 reviews 37 reviews
23 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed July 6, 2014

We booked an Executive Deluxe room and were given a room on the top (19th) floor with a firm and comfortable king bed and sweeping views from the window. We could not fault the clean and modern room, though we did not spend too much time there. The location is great for anyone spending time on the south-east of Penang... More

Was this review helpful? Yes
Wayne L, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for your recent stay with us and for taking the time to review your experience. My team and I are delighted to read that you had a pleasant stay. We do apologize for the error and inconvenience caused with the breakfast billing. We appreciate your constructive feedback regarding... More

singapore
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 1, 2014

It was a very decent stay. Staff were friendly, albeit a little too. I walked in feeling like they had too many staff. There were 4 people "supervising" my check-in. Stayed on the 18th floor. The bed and linens were really comfortable. Room was very clean also, which made for a very restful night's rest eventhough the AC was too... More

Was this review helpful? Yes
Wayne L, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for your recent stay with us. We appreciate your constructive comments and feedback which we will use to further improve our guest experience. We look forward to welcoming you back in the not too distant future. More

Kuala Lumpur
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 20, 2014

Efficient and friendly staff...I really like the new room, more comfortable than the room 1 year ago...had good night sleep... However the price is a bit high, with no breakfast, and a bit far from town.... Nevertheless still ok...will return

Was this review helpful? Yes 1
Wayne L, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for your recent stay and for your kind review. We are delighted to know that you like our newly refurbished rooms, and it was a comfortable and pleasant stay overall. We look forward to the pleasure of welcoming you back in the very near future. More

Kuala Lumpur, Malaysia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 1, 2014

Efficient n friendly staff, clean rooms, lovely bathrooms, decent breakfast and ample parking space. In other words, perfect for the purpose of my stay..which was not a holiday. Overall, found it good value for money and would recommend it!

Was this review helpful? Yes 1
Wayne L, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you very much for your positive feedback and recommendation of our hotel. My team and I appreciate the opportunity to serve you and we look forward to seeing you again. More

kuala lumpur
Top Contributor
161 reviews 161 reviews
55 hotel reviews
173 helpful votes 173 helpful votes
4 of 5 stars Reviewed May 29, 2014

It was a comfortable stay at the hotel & we booked a few nights & few rooms for the duration of our holidays. Facilities were standard & bed sheets clean. We didnt eat breakfast as eateries were just walking distance away.

Was this review helpful? Yes
Wayne L, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for giving us the recent opportunity to be of service, and for taking the time to write this review. My team and I are delighted to read that you had a comfortable stay. We look forward to welcoming you back soon. More

Petaling Jaya, Malaysia
1 review
2 of 5 stars Reviewed May 28, 2014 via mobile

The hotel rooms were newly refurbished with excellent front desk service. However i find the hotel rather expensive. With the rate paid, no breakfast was included. In addition, the room was not provided with any drinking water until requested. Gym was adequate but not up to standard. The treadmill entertainment center was not linked up. Eventhough the gym equipment is... More

Was this review helpful? Yes
Wayne L, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for your recent stay and for taking the time to provide us with valuable feedback. Please accept our sincere apologies for the shortfalls you experienced on this visit. We take pride in ensuring our guest satisfaction. Unfortunately, we did not meet your expectations. We will use your feedback... More

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Additional Information about Vistana Penang Bukit Jambul

Address: 213 Jalan Bukit Gambir, Bukit Jambul, Bayan Lepas, Penang Island 11950, Malaysia
Location: Malaysia > Penang > Penang Island > Bayan Lepas
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Vistana Penang Bukit Jambul 3.5*
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Also Known As:
Vistana Penang Bukit Jambul Bayan Lepas

28 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Airport Transportation
Hotel Class
Official Description (provided by the hotel)
Embrace the new Vistana vibes as we take business travel to the next level. Brisk, efficient service; be it at check-in or departure. Comfortable rooms with practical amenities suited to work or relaxation plus complimentary WiFi throughout the hotel. Pause at the coffee bar and adjacent communications hub for the quick business breakfast, or sit down to fresh hot meals at Cafe. Be it for work, rest or leisure, Vistana Hotels are always welcoming, always connected, Always Here. ... more   less 
Number of rooms
419

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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