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All 6 Bayan Lepas hotels

Vistana Penang Bukit Jambul

3.5 of 5 Hotel   |   213 Jalan Bukit Gambir, Bukit Jambul, Bayan Lepas, Penang Island 11950, Malaysia
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Vistana Penang Bukit Jambul
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Ranked #2 of 6 Hotels in Bayan Lepas
A recent review
4 of 5 stars reviewed 6 days ago
Susan R Fareham, United Kingdom
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49 reviews from our community

Traveler rating
    10
    27
    5
    4
    3
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7
4
1
21
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

I had been stayed in several ytl hotels. The vistana penang is the worst I ever stayed. The staffs are not friendly at all, from the bell boy to receptionist. My room bath room's door is spoil. No bath map and the single bed is so small that only fit kids. The hotel is charging so much but provide you... More

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Fareham, United Kingdom
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed here for one night as we had a stopover to Langkawi. The hotel is 15 mins from the airport and the room we had was ideal. The breakfast was a good choice but we needed to ordered eggs from the kitchen. This hotel has been well refurbished and was ideal. The hotel got us a taxi very quickly... More

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WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for your recent stay and for taking the time to review your experience. We appreciate the opportunity you have given us to be of service and we certainly look forward to welcoming you back again the not too distant future. More

Klang, Selangor, Malaysia
1 review
1 of 5 stars Reviewed 1 week ago

Feel this hotel have low alertness on big event such as Penang bridge international marathon, i and my friend are staying this hotel for 1 night for the marathon run. We reach there around 4pm, but we still cant check in due to the previous travellers still yet to check out and they can't find replacement room for us. We... More

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WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for choosing to stay with us over the Penang Bridge International Marathon weekend and for giving us feedback. We recognize and acknowledge the shortfalls you encountered during your stay. Please accept my heartfelt apologies and regret for the inconvenience caused. Rest assured that we have worked diligently to... More

Port Klang, Selangor, Malaysia
1 review
1 of 5 stars Reviewed 1 week ago

The hotel have a very nice reception but everything else went down the drain. First the door of the room cannot even open with the access card. We have to come down back to the reception and they claim that the battery died out. After that we went up and the door is fixed and we went in but guess... More

Was this review helpful? Yes
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for choosing to stay with us over the Penang Bridge International Marathon weekend and for giving us feedback. We acknowledge the issues that you encountered during your stay. Please accept my heartfelt apologies and regret for the inconvenience caused. Rest assured that these issues have been addressed and... More

Kuala Lumpur, Kuala Lumpur, Malaysia
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed 1 week ago

Nice spacious room with very nice decor. My king sized bed is very comfortable to sleep in with clean bed sheets and soft pillows. I am very satisfied with the adequately sized toilet and clean toilet. The hotel staffs are also polite and helpful. The hotel also offer free breakfast with good variety and quality of food. Nice cozy gym... More

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WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for your recent stay and for taking the time to review your experience. My team and I are delighted to know that you had a nice stay. We appreciate your constructive feedback on the parking and landscaping. Your feedback is important to us in our continuous strive to... More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

This hotel is nice and awesome view, but do not have proper maintenance we booked 3 suite room, and they upgrade our room so happily walk to room which they gave us, but once we reach the room there is a group also having the same room as us, which the system over lap how could this happen to a... More

Was this review helpful? Yes 2
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for your recent stay and for taking the time to review your experience. We apologize for the shortfalls and inconvenience caused during your stay. The error in your rooming was due to system’s error and shall not be repeated in the future. We acknowledge experiencing an unexpected power... More

Kuala Lumpur
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 1 week ago

Did not have much expectation when I was assigned the Vistana as the hotel for my business trip but was really suprised when I got there. The hotel had been refurbished and had the the "new hotel" feel which was excellent. What was great was the service by all the staff who was a delight. The most outstanding was the... More

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WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for staying with us and for taking the time to review your experience. I was delighted to receive your review, and was especially pleased to read your kind compliments about Michael and our team of dedicated service professionals. I will pass on your compliments to the team, which... More

Constant Traveller
Top Contributor
254 reviews 254 reviews
133 hotel reviews
279 helpful votes 279 helpful votes
4 of 5 stars Reviewed 1 week ago

I've been working in Penang off and on for the better part of two decades, and over the years I had stayed at the Vistana many times. It was never very good; worn, unfashionable, with a weak kitchen and barely adequate rooms. In 2014, the entire hotel was revamped, from the parking garage to the rooftop penthouse. Unlike the Mercure... More

Was this review helpful? Yes 1
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for your return visits and continued support over the years. My team and I were delighted to receive your review, and we are grateful for your kind words and comments. Rest assured that we will continue to do everything we can to provide you with an unmatched experience... More

Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This is my 3rd time staying here. The room is clean and this is the key point for me to repeat my stay. Food was not that great which some improvement require. Lift require maintenance since the button didn't respond well after we insert the card.

Was this review helpful? Yes 1
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for your continued support, and for taking the time to review your experience. We appreciate your feedback to help us improve and craft a better experience for our guests. My team and I look forward to welcoming you back soon. More

Kuala Lumpur
Top Contributor
66 reviews 66 reviews
45 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Its been awhile since I stay at Vistana. I remember the only thing I liked about it was its proximity to where I needed to go and the eatery nearby. There's more restaurants around the corner and at least four 24 hrs convenience stores nearby I heard that it has been renovated and since there were limited rooms in the... More

Was this review helpful? Yes
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for your recent stay and for taking the time to write this excellent review. Our newly refurbished Executive Deluxe Rooms and Suites reflect that avenue to an unmatched experience, and we are delighted to read that your expectations were exceeded. My team and I look forward to welcoming... More

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Additional Information about Vistana Penang Bukit Jambul

Address: 213 Jalan Bukit Gambir, Bukit Jambul, Bayan Lepas, Penang Island 11950, Malaysia
Location: Malaysia > Penang > Penang Island > Bayan Lepas
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Vistana Penang Bukit Jambul 3.5*
Number of rooms: 423
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Also Known As:
Vistana Penang Bukit Jambul Bayan Lepas

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