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All 5 Bayan Lepas hotels

Hotel Equatorial Penang

4.5 of 5 Hotel   |   1 Jalan Bukit Jambul, Bayan Lepas, Penang Island 11900, Malaysia
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Hotel Equatorial Penang
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Ranked #2 of 5 hotels in Bayan Lepas
A recent review
4 of 5 stars reviewed 1 week ago
Pat C
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207 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We chose the Equatorial due to it's proximity to the airport. The room is spacious, even with an added bed, it was comfortable. The room was clean, pleasant decor, free wifi, multiple electrical outlets to charge your gadgets. I love that they provided 2 international electrical adapters located by the writing desk - very convenient for foreigners. Bathroom supplies were... More

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Kuala Lumpur, Malaysia
Top Contributor
68 reviews 68 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here 3D/2N with family for a short vacation in Penang. Check in was pretty efficient, the reception would immediately refund the RM6 parking fee that you first needed to pay when entering the basement carpark. Subsequent parking access was via the room access card. The kids enjoyed the swimming pool very much, with interesting landscape around and cleverly positioned... More

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HEP_Management, Manager at Hotel Equatorial Penang, responded to this review

Dear TripAdvisor Thank you for taking your time to write a review regarding your recent stay at Hotel Equatorial Penang. It certainly gives us great pleasure to hear such positive comments about our services and that you are satisfied with our hotel's facilities. We are also pleased to note that the special attention of our Housekeeping team helped to make... More

Singapore, Singapore
Senior Contributor
39 reviews 39 reviews
25 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Hotel is located near the airport, and is about 15 minutes drive away, and is about 30 minutes away from town. The hotel seems to be going through some refurbishment. The room which I stayed was new and clean. The décor is modern, with warm shades of brown and beige to create a comfortable, cosy feel. The bathroom has a... More

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HEP_Management, Manager at Hotel Equatorial Penang, responded to this review

Dear TripAdvisor member Thank you for taking the time to share your recent experience with us. We are heartened to note that your stay with us was a delightful one; and that our services and facilities met your expectation. Your positive comments are an encouragement to all of us, and we look forward to welcoming you back to our world... More

Neenah, Wisconsin, United States
Contributor
15 reviews 15 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 25, 2014

I stayed here on business for a week in July of 2014. The Equatorial was conveniently located near the airport and the Industrial Park. The room I stayed in was recently rennovated from top to bottom, reflecting a modern atmosphere with new furnishings and decor. There was a great desk with comfy chair that allowed for me to conduct business... More

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HEP_Management, Manager at Hotel Equatorial Penang, responded to this review

Dear TripAdvisor member Thank you for sharing such encouraging comments with us. We are heartened to know that we had perfected your stay while you were here. All of our staff members aspire to delight our guests to the best they can and that is where the spirit of Hotel Equatorial Penang lies. We look forward to welcoming you back... More

Kyle, Texas
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 22, 2014

The hotel is very nice. The rooms are large, clean and obviously recently updated. I had a great view from my balcony as well. The only warning I would give to those considering it is the location. It is a long drive through Penang traffic to get to the tourist and restaurant areas of Georgetown. The hotel does attempt to... More

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HEP_Management, Manager at Hotel Equatorial Penang, responded to this review

Dear TripAdvisor member Thank you for taking the time to share a review on your recent experience with us. We are delighted to note that our facilities and services met your expectations, and do apologize at the same time for the encounter you had with a taxi driver. Most of our guests engage the services provided by Metro Limousine whose... More

Ontario
Contributor
17 reviews 17 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 19, 2014

This a very comfortable, friendly place to stay in Penang. The staff was welcoming and friendly. Rooms are comfortable, quiet, efficient air conditioning which is important because the large lobby is partially open to the environment and very warm. Restaurants for dinner and breakfast were good- excellent selection on the buffets There isn't much to do around this hotel. If... More

Was this review helpful? Yes
HEP_Management, Manager at Hotel Equatorial Penang, responded to this review

Dear TripAdvisor member Thank you for taking the time to share a review on your recent experience with us. It gives us great pleasure to acknowledge that our staff members delighted you during your stay with us and that our facilities and services rendered were to your expectation. We would like to let you know that for the convenience of... More

Singapore, Singapore
Contributor
18 reviews 18 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 12, 2014

Is one of the nearer hotel to the Penang run area as the nearest are fully booked. Hotel is near to the airport, about 20mins ride. It has a big lobby, we arrived much early to the check-in time but the room is already for check-in. The room is spacious and come with a balcony. The area of the hotel... More

Was this review helpful? Yes 2
HEP_Management, Manager at Hotel Equatorial Penang, responded to this review

Dear TripAdvisor Thank you for your feedback on your recent experience with us. We are pleased to hear that you had an enjoyable stay and that our facilities met your expectations. Do note that your satisfaction is very important to us and we constantly strive to make sure all our guest have a rewarding experience in our hotel. We take... More

Kuala Lumpur, Malaysia
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed July 11, 2014

Just checked in and they have spoilt my mood! When I booked through the internet, it was mentioned the rate is inclusive of Breakfast and Club floor facilities. But at check in, the Duty Manager one Mr Hadi was practically arguing with me having a piece of printed document with him! I am showing him my mobile where it says... More

Was this review helpful? Yes 1
HEP_Management, Manager at Hotel Equatorial Penang, responded to this review

Dear TripAdvisor member Thank you for sharing your feedback on your recent stay with us. We sincerely apologize that our internal miscommunication had caused you inconvenience, and the service rendered by Hadi fell short of expectations. We understand if this matter has negatively impacted your experience with us but do hope you will give us another chance to make amends.... More

Bangi, Malaysia
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 2, 2014

I stayed with my family members of five during stopover trip to Penang. Choosing Equatorial is definitively rewarding. The room we stayed is spacious. The public space provides a green and refreshing. The front liners as well as the house keeping are friendly. Besides Equaltorial, Penang escape to the Balik Pulau also adds green scenic landscape. Will consider to stay... More

Was this review helpful? Yes
HEP_Management, Manager at Hotel Equatorial Penang, responded to this review

Dear TripAdvisor member Thank you for taking your time to share your experience at Hotel Equatorial Penang. It delights us to note that you had a wonderful experience and that the hospitality of our team helped to make the experience even more memorable for you. You can be assured that all of us look forward to the pleasure of welcoming... More

Dublin, Ireland
Senior Contributor
29 reviews 29 reviews
29 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed June 25, 2014

Stayed here for a conference within the hotel in May. It's close enough to the airport which was a big plus. It's a far drive to the city centre however and the shuttle buses to the centre book up very quickly and are too infrequent. The lobby is impressive as you enter, but quite stifling as there doesn't appear to... More

Was this review helpful? Yes 1
HEP_Management, Manager at Hotel Equatorial Penang, responded to this review

Thank you for taking the time to share a review of your recent stay with us. Whilst we are delighted to note that some of our services and facilities met your expectation, we apologize for the inconveniences you had encountered, and would like to assure you that we are actively working to improve our service levels. Dear TripAdvisor member Referring... More

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Additional Information about Hotel Equatorial Penang

Address: 1 Jalan Bukit Jambul, Bayan Lepas, Penang Island 11900, Malaysia
Location: Malaysia > Penang > Penang Island > Bayan Lepas
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Hotel Equatorial Penang 4.5*
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Also Known As:
Equatorial Penang Hotel
Equatorial Penang Bayan Lepas
Hotel Equatorial Penang Bayan Lepas

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
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Hotel Class
Official Description (provided by the hotel)
Set majestically 250 feet above sea level, Hotel Equatorial Penang, which is peacefully tucked away on a hillock is just 7 minutes to the Penang International Airport and a mere distance to the Bayan Lepas Industrial Zone. The UNESCO Heritage Site listed George Town is only 20 minutes from the hotel. The 5-star hotel embraces a splendour of contemporary design. It houses 662 guestrooms and suites, each classily furnished and facilitated with state of the art in-room amenities. It is the top choice for executive retreats and incentive group gatherings. It houses two Grand Ballrooms which have been intelligently built with no obstruction of columns in between - reputed to be the largest on the island that can house up to 2,000 people. There are also 21 other function rooms and an exhibition level that can easily accommodate 240 booths. Penang island is famed for its eclectic cuisine and the hotel is no different with its variety of dining outlets. The hotel houses 5 innovative options ranging from classic French cuisine at The View to authentic Japanese fare at Kampachi. Other hotel facilities include a fully equipped fitness centre, outdoor swimming pool, squash and tennis courts, a business centre, scheduled shuttle services and impeccable service to complete a 5-star experience stay. ... more   less 
Number of rooms
662

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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