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Hotel Equatorial Penang

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1 Jalan Bukit Jambul, Bayan Lepas, Penang Island 11900, Malaysia
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Hotel Equatorial Penang
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298 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (298)
  • Mar-May only
    (65)
  • Jun-Aug only
    (69)
  • Sep-Nov only
    (89)
  • Dec-Feb only
    (75)
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Constant Traveller
Level Contributor
290 reviews
144 hotel reviews
common_n_hotel_reviews_1bd8 338 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My visit to the Equatorial started late in the evening, after a long day of challenging work and troubled airline connections. With all that stress on my back, it was a relief to pour myself into the calming waters of the Equatorial Hotel. The staff is terrific, the facility first rate, the food is delicious: what's not to like? The... More 

Was this review helpful? Yes
Penang Island, Malaysia
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Love the green trees and plants surrounding it. The sound of birds chirping and water gushing are just relaxing. Great hotel in a great location. Staff are friendly and willing to help. On-site Japanese restaurant fantastic. Room was upgraded to 6th floor and view over golf club and the water. Will back again!

Was this review helpful? Yes
HEP_Management, Public Relations Manager at Hotel Equatorial Penang, responded to this review

Dear erin2503 Thank you for taking the time to share a review on your recent experience with us. We are certainly heartened to note that you enjoyed a wonderful stay and appreciated the sound of nature that our surrounding offered. All of us definitely look forward to welcoming you back to yet another pleasurable stay. Kind regards, Debra Jayesuria Public... More 

Jakarta, Indonesia
Level Contributor
47 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed in the main wing. The rooms are located directly above the reception. Very nice room, check in was prompt, service good, breakfast good, gym good, feel and atmosphere good. This is a business hotel, great if you are here for work around Bayan lepas area. Was here for 3 days. Didn't see a single kid. They provide free... More 

Was this review helpful? Yes
HEP_Management, Public Relations Manager at Hotel Equatorial Penang, responded to this review

Dear Bendychair Thank you for taking the time to post your feedback on your recent stay with us. It delights us to note that your stay was an enjoyable one and that our services and facilities met your expectations. All of us look forward to welcoming you back in the near future. Kind regards, Debra Jayesuria Public Relations Manager More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here a little over a week on a business trip to Penang. The hotel itself is very good. The rooms were very comfortable and clean and modern. There is a commanding view of the entire island, about 360 degrees, from the top floor. The breakfast was good, as was the in-house restaurants, though pricey. The major disadvantage is... More 

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HEP_Management, Public Relations Manager at Hotel Equatorial Penang, responded to this review

Dear Thomas Q Thank you for taking the time to share a review on recent experience at Hotel Equatorial Penang. We are pleased to note that you enjoyed your overall stay with us- from the room accommodation to the commanding view of the island. We are sad to note that you consider our unique location a disadvantage but nevertheless, look... More 

Kuala Lumpur
Level Contributor
40 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I spent 3 nights at Equatorial Penang for a conference there. The hotel was only a 20 min taxi drive away from the airport. The lobby was spacious, but felt empty and there was not much grandeur or class felt when I entered. Check-in was smooth, but no assistance was offered to bring my luggage up, typical of other up... More 

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HEP_Management, Public Relations Manager at Hotel Equatorial Penang, responded to this review

Dear cooldoc1971 Thank you for taking the time to post a review on your recent stay with us. Whilst we are delighted to note that your experience with us was overall a positive one, we have noted the less ideal feedback and would like to assure you that we are actively working to improve our service levels. We look forward... More 

Kuala Lumpur, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Hotel rooms are nice and spacious, liked the lobby and the hotel layout. Staff and Services are good. Only house keeping-room cleaning guys are not up to a five star hotel standard, they couldn't communicate in local language nor English, they were very slow in response when called to clean rooms. Bonus is room has balcony with a pool view.

Was this review helpful? Yes 2
HEP_Management, Public Relations Manager at Hotel Equatorial Penang, responded to this review

Dear thespacetraveller Thank you for posting a review on your recent stay with us. Whilst we are pleased to know that most of our hotel facilities and services met your needs, we have taken note of the communication barrier you encountered with our housekeeping staff and would like to assure you that steps have since been taken to rectify it.... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed at hotel equatorial penang during my business trip for 8 days. Enjoyed the scenic view from my balcony. Staff was coperative and hotel was well maintained. Swimming pool was good. Only area of improvement was breakfast as there wasn't much of a variety as menu got repeated every alternate day, but quality of food was good as one can't... More 

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HEP_Management, Public Relations Manager at Hotel Equatorial Penang, responded to this review

Dear Prasan09 Thank you for taking the time to post a review on your recent stay with us. We are certainly delighted to note our facilities and services met your expectations and have noted your feedback on our breakfast menu. Rest assured our culinary team will be looking into improvements. All of us look forward to the pleasure of welcoming... More 

Ipoh, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 26, 2015

Stayed in this hotel during my business trip. Nice room and with great view. It is far from town area or shopping mall. If you are on business trip, best if you drive or have colleagues to give you a lift.

Was this review helpful? Yes
HEP_Management, Public Relations Manager at Hotel Equatorial Penang, responded to this review

Dear Jayden O Thank you for taking your time to share your experience at Hotel Equatorial Penang. It delights us to note that you enjoyed your room stay and the view which it offered. During your next stay with us, we hope you will take advantage of our complimentary scheduled shuttle service to the city centre, the nearby Queensbay Mall... More 

New Delhi, India
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed May 25, 2015

This is a lovely property in proximity to the airport and all taxi drivers are well aware of it, so no twists & turns. Beautiful property, more for a business traveller, not really for luxury seekers though. Check in- check out process was quick even though it was very occupied during my stay. The staff is really polite, friendly &... More 

Was this review helpful? Yes
HEP_Management, Public Relations Manager at Hotel Equatorial Penang, responded to this review

Dear sonalgaba Thank you for choosing Hotel Equatorial Penang as your preferred accommodation, and sharing your experience with us. We are certainly pleased to note you enjoyed your stay and found our services, facilities and amenities to your satisfaction. We have noted your comment on the ventilation system and will certainly look into improvements there. It is our hope to... More 

2 reviews
2 of 5 stars Reviewed May 24, 2015

My office had me and colleagues stay at the Equatorial for a business trip to Penang. We were booked to stay for 17 days but after 7 days, the hotel checked us out on Sunday without our knowledge or even bothering to call us. The front office told my colleague on Sunday night that I had checked us out but... More 

Was this review helpful? Yes
HEP_Management, Public Relations Manager at Hotel Equatorial Penang, responded to this review

Dear Jason T Thank you for sharing a review on your recent stay with us. We apologise for the incident that took place and the inconvenience it caused. Our room maid had dutifully notified the Front Desk that your room was void of luggage; and it was assumed that there was an early check-out. True, a call should have been... More 

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