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Hotel Equatorial Penang

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1 Jalan Bukit Jambul, Bayan Lepas, Penang Island 11900, Malaysia
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Hotel Equatorial Penang
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Hotel Equatorial Penang
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287 reviews from our community

Traveler rating
    56
    147
    63
    13
    8
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
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  • French first
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  • Italian first
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    (287)
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    (64)
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Ipoh, Malaysia
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

Stayed in this hotel during my business trip. Nice room and with great view. It is far from town area or shopping mall. If you are on business trip, best if you drive or have colleagues to give you a lift.

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New Delhi, India
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is a lovely property in proximity to the airport and all taxi drivers are well aware of it, so no twists & turns. Beautiful property, more for a business traveller, not really for luxury seekers though. Check in- check out process was quick even though it was very occupied during my stay. The staff is really polite, friendly &... More 

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1 review
2 of 5 stars Reviewed 4 days ago NEW

My office had me and colleagues stay at the Equatorial for a business trip to Penang. We were booked to stay for 17 days but after 7 days, the hotel checked us out on Sunday without our knowledge or even bothering to call us. The front office told my colleague on Sunday night that I had checked us out but... More 

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HEP_Management, Public Relations Manager at Hotel Equatorial Penang, responded to this review

Dear Jason T Thank you for sharing a review on your recent stay with us. We apologise for the incident that took place and the inconvenience it caused. Our room maid had dutifully notified the Front Desk that your room was void of luggage; and it was assumed that there was an early check-out. True, a call should have been... More 

Minneapolis
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Clean, friendly, and spacious. I would have given the Equatorial five stars if it weren't for the little things that were broken such as the refrigerator and mini bar in my room. I was really looking forward to a cold beer at the end of a long day and the fridge was out and everything removed. Exterior light fixtures were... More 

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HEP_Management, Public Relations Manager at Hotel Equatorial Penang, responded to this review

Dear Obroberg Thank you for sharing your experience with us. We are pleased to note you found our hotel conducive save for the minor inconveniences you encountered. We are sorry we missed the opportunity to offer you a room change or have the refrigerator repaired before you checked out. We appreciate your business and look forward to welcoming you back... More 

Penang
Contributor
12 reviews 12 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I stayed for 5 nights in mid May 2015. We were allowed to check in even though it was not yet 9.00AM. That was great because I strongly feel that if hotels already have rooms ready, then guests can be checked in at once instead of having to wait until the standard 2.00PM check-in time. 5 star... More 

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HEP_Management, Public Relations Manager at Hotel Equatorial Penang, responded to this review

Dear Yuintek Thank you for investing your time to post a review on your recent stay with us. We are appreciative of the effort you have taken to share your feedback, and rate our services and facilities as well. Please be assured your comments have been shared with the department heads concerned, and improvisations are ongoing to heighten our hospitality... More 

Malaysia
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I stayed here on vacation with my mum on a busy Labor Day weekend, as the hotels in George Town were fully booked. The hotel is located about half an hour away from the city centre, and 15 mins from the airport. We checked in 2 hrs earlier than the stated time, the process was fast. We found that staff... More 

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HEP_Management, Public Relations Manager at Hotel Equatorial Penang, responded to this review

Dear Lismarie Thank you for sharing a review on your recent experience with us. Whilst we are pleased to note your stay with us was overall an enjoyable one, we do apologise for the inconveniences you encountered. We have noted you will consider using us once more when your travel plans bring you to Penang, and look forward to the... More 

Bangkok, Krung Thep, Thailand
Contributor
15 reviews 15 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I stayed here for two days. The room is quite small and the location of this hotel is actually very bad. If you don't have a car, then don't think about it. And even you have a car, you may experience their poor car park management. At first, no one will park the car for you. Everyone stop the car... More 

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HEP_Management, Public Relations Manager at Hotel Equatorial Penang, responded to this review

Dear AlanXu1984 Thank you for your feedback on your recent stay with us. We are sorry to note that our services and facilities; from the 'small size of our guestroom' which is indeed a rare comment, to our maid service, did not fulfill your expectations. We do apologise too for the miscommunication on the refund of RM6.00 and the inconvenience... More 

Singapore, Singapore
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very good hotel, peaceful and quiet until it got busy during the holiday weekend. We had a twin Deluxe room and it was very spacious and clean. Wonderful spread of quality food for breakfast but there was some issue with flies around the food or the spoons to scoop the food with. Better effort is needed to deal with this... More 

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HEP_Management, Public Relations Manager at Hotel Equatorial Penang, responded to this review

Dear miscel2011 Thank you very much for the kind review you shared about your recent experience with us. We are immensely pleased to note that our facilities and services - from the breakfast spread to the vibrant coloured Koi in our fish pond all contributed to a delightful stay for you. We have taken your comment on the housefly situation... More 

Lodi, New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

If you want to enjoy the beauty of Penang, you cannot miss Equatorial Hotel. Located on an exclusive location give you a sensation that you are on the paradise. Rooms are comfortable, beautiful view and excellent service made this place a must to be when you visit Penang. If you like the good food, the hotel has many choice for... More 

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HEP_Management, Public Relations Manager at Hotel Equatorial Penang, responded to this review

Dear omar l We really appreciate you taking your time to share a review of your recent stay with us. It heartens us to note that your stay was a delightful one and that our services and facilities; from the location to our food, met your expectation. Be assured that all of us definitely look forward to the pleasure of... More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Above all in Penang. Yes, it is. We were having a very quiet personal rendezvous. The staffs were very polite. The room was nicely laid and spacious for two. Romantic? I shall add pleasure to the eyes and soul. The foods were equally resembles the stars they had. If you are looking for a quiet and romantic place to stay,... More 

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HEP_Management, Public Relations Manager at Hotel Equatorial Penang, responded to this review

Dear Nordin D Thank you very much for your lovely review. It does sound indeed that you had a most delightful, romantic stay. We look forward to welcoming you back to yet another pleasurable experience. Kind regards, Debra Jayesuria Public Relations Manager More 

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