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Eastin Hotel Penang

1 Solok Bayan Indah, Queensbay, Bayan Lepas, Penang Island 11900 , Malaysia
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Eastin Hotel Penang
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287 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
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  • Italian first
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    (287)
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    (79)
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    (72)
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    (81)
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Level Contributor
65 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Nice hotel, very typical of the modern Asian hotel. Price is good and it is conveniently located not far from the airport so good if you have an early flight out or late flight in. Restaurant and bar are pretty standard. Big plus is having the shopping mall next door with a stack of eating options.

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Kuala Lumpur
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

I have been using this hotel to conduct training for many years and I must say this is one of the best hotel in Penang. Location: very good as it is nearby the Penang bridge and the shopping mall just next to it. Perfect! Hotel room: very comfortable and basically you have everything you need. You get free internet connection... More 

Was this review helpful? Yes 1
Singapore
Level Contributor
76 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Located at Bayan Lepas, close to airport and the Penang bridge to Butterworth, it is a very convenient location for business trip. Also located in Queensway shopping mall area with good variety of eateries and restaurant. Comfortable room with good view at the high floor. It is a very pleasant stay overall.

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EastinHotel, Asst Marcom Manager at Eastin Hotel Penang, responded to this review

Dear EYSingapore, Warmest greetings from Eastin Hotel Penang! We would like to thank you for staying with us on your trip to Penang and taking the time to write a review on Trip Advisor. Do note that the hotel will be undergoing refurbishment starting December to serve you and our entire valued guest for a greater experience and service during... More 

Singapore, Singapore
Level Contributor
93 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is just 5 minutes walking distance from Queensbay mall. 24 hour eateries available just across the street. Everything was good except for the price. I do agree with other reviewers that the room is overpriced. And the room is kind of small for a deluxe standard tho.

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EastinHotel, Asst Marcom Manager at Eastin Hotel Penang, responded to this review

Dear SKe3, Thank you for taking the time to review Eastin Hotel Penang. There may be differences of booking online and directly with our reservations. Kindly accept our sincere apologies for not giving you the high standard of hospitality which is the general norm of our hotel. The problems that you mentioned have been brought to the attention to our... More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed here for a business visit on a weekday in May 2015. To me the hotel is conveniently located with the Queensbay mall within walking distance. It was also near to the industrial park in bayan lepas making it ideal for business. However I feel that it is overpriced. For one, they discourage you from ordering ala carte thus... More 

Was this review helpful? Yes 2
EastinHotel, Asst Marcom Manager at Eastin Hotel Penang, responded to this review

Dear HaneeA, Greetings from Eastin Hotel Penang! Thank you for choosing to stay with us and taking the time to give us your valuable feedback. We have brought this issue to our department heads. We are truly sorry for the experienced and we apologize for any inconvenience caused. Our guests are our pride and we strive to serve customer as... More 

Selangor
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 26, 2015

Great location if you are there for business and be within 10-15 min of the industrial area on the island and also covenient for visits to mainland , ~5 min away from the bridge. Just be aware of the morning traffic congestion as everyone is headed to the factories in the industrial zones. Plenty of eateries/restaurants beside the hotel and... More 

Was this review helpful? Yes 1
EastinHotel, Asst Marcom Manager at Eastin Hotel Penang, responded to this review

Dear See Wai L, Thank you for taking the time to write a review on Trip Advisor. We surely are glad that you enjoy your stay here with us. On a side note, the hotel will be undergoing refurbishment starting December to serve you and our entire valued guest for a greater experience and service during their stay. Do make... More 

Whitesboro, New York
Level Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed May 24, 2015

Location: perfect location for my business. General Appearance: professional. Staff: very kind, warm, and helpful. Cleanliness: excellent. The moment we pulled into the driveway, the staff greeted us with a warm smile. It only got better as we reached the reception desk. It was actually FUN checking in. My room was simple, clean, and totally functional (a business traveller's dream).... More 

Was this review helpful? Yes 1
EastinHotel, Asst Marcom Manager at Eastin Hotel Penang, responded to this review

Dear Rick, Warmest greetings from Eastin Hotel Penang! We would like to thank you for staying with us on your trip to Penang and taking the time to write a review on Trip Advisor. We are glad that you had an enjoyable experience with us! Do note that the hotel will be undergoing refurbishment from to serve you and our... More 

Sydney
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed May 24, 2015

I had returned to this hotel again for business after a good stay first time round. Booking in the hotels system showed 1 night, but my emailed confirmation was for 2. Anyway, this was fixed. The room I got this time was poor - the front door stuck (1102) and the room was not clean. A lot of dark hair... More 

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EastinHotel, Asst Marcom Manager at Eastin Hotel Penang, responded to this review

Dear Midgie Tich, Warmest greetings from Eastin Hotel! Thank you for sharing with us. At Eastin Hotel Penang, we pride ourselves on a high quality of service, facilities and the ability to exceed guests' expectations. Unfortunately, we were not able to do this during your recent stay with us. We are sorry for the experience that you have to go... More 

Hong Kong, China
Level Contributor
61 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed May 20, 2015

Stayed for a week here. Non smoking room had a smell of smoke for almost 3 days and couldn't be changed due to the full capacity thanks to conference nearby. They did give me an ionizer which helped some bit. Taxi rates are all ridiculously hiked up (more than double the meter as per my idea, meter is never usually... More 

Was this review helpful? Yes 2
EastinHotel, Asst Marcom Manager at Eastin Hotel Penang, responded to this review

Deal PLB15, Thank you very much for your valuable feedback with regards to your overall experience during your recent stay with us. We are truly sorry and regrettable for your overall experience. However, please be assured that this does not reflect our service standards and that we will follow up the situation with our entire team. Our goal is to... More 

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Penang Island, Malaysia
Level Contributor
54 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed May 17, 2015

Staying here for a night only , following a tour in Penang. So getting a double bed room, staying with a friend pros: location near one of the biggest mall in Penang (queensbaymall), easy to find as just by the road side. cons: quite surprise with the wardrobe size in the room, super small and located beside the bed. first... More 

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