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Eastin Hotel Penang

1 Solok Bayan Indah, Queensbay, Bayan Lepas, Penang Island 11900 , Malaysia
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Eastin Hotel Penang
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Eastin Hotel Penang
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270 reviews from our community

Traveler rating
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    69
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Greater Noida, India
Contributor
12 reviews 12 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed here twice for 3-4 days each time, to attend a conference. The rooms are good, with good view from higher floor rooms. Breakfast was up to the mark, but scope of improvement is there. The best part is its location, right next to Queensbay Mall, almost in the adjacent building. The mall has all the major food joints... More 

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KL
Top Contributor
149 reviews 149 reviews
42 hotel reviews
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed 2 weeks ago

stayed one night for my penang business trip. ideal for business trip as it locates nearby airport, easy access to banyan lepas industrial area and prai side avoiding traffic jam. the room i stayed was clean, well equipped and well functioning, had a satisfied stay. breakfast was wide variety and enjoyed.

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EastinPenang, General Manager at Eastin Hotel Penang, responded to this review

Dear Sir / Madam Thank you very much for choosing to stay at Eastin Hotel Penang and also thank you for taking the time to review our hotel. I am delighted to learn that your overall impression of Eastin Hotel Penang was positive and It gives us a great pleasure to know that we surpassed your expectations, I will be... More 

Shah Alam, Malaysia
Top Contributor
167 reviews 167 reviews
90 hotel reviews
189 helpful votes 189 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed in Eastin Deluxe room due. Arrived at around dawn. Location of the hotel was near to the Penang Bridge & nearby the AEON Shopping Mall. Excellent location! The reception personal was quite indifferent during check in & was expecting my arrival. The room was spacious but its quite spacious but its quite dull. Probably my expectation for the room... More 

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EastinPenang, General Manager at Eastin Hotel Penang, responded to this review

Dear Sir / Madam Warmest Greeting from Eastin Hotel Penang Thank you for staying with us during your recent trip to Penang. I am truly thankful for your gracious comments about our executive lounge, services, facilities and certainly will look into the points you have highlighted regarding the room quite dull and hard to maneuver around the basement car park,... More 

1 review
3 of 5 stars Reviewed 3 weeks ago

i stay one night here on 05/04/2015 in hill view room.the room is small if want to compare with other hotel with the same rates.i also dont see the price for item in mini bars.i take 4 item in the mini bars(kit kat,small botlle twister orange,milo can and snickers)ill be charged rm48 for 4 items.

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EastinPenang, General Manager at Eastin Hotel Penang, responded to this review

Dear Sir / Madam Warmest Greeting from Eastin Hotel Penang Thank you for your review and for choosing to stay at our hotel. I will certainly have the points you have highlighted and will discussed your comments with the team to looked into for remedial action . We look forward to welcoming you again soon. Your Presence is Our Preference...... More 

Kuala Lumpur
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I am very satisfied with my stay in Eastin back in Oct 2014. Although we were there for a couple of nights, we enjoyed our stay. Rooms were clean, bed were comfy, sheets were clean white too! It is situated just a stone's throw away from Queensbay, and It has a lot of shops around where you can easily get... More 

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EastinPenang, General Manager at Eastin Hotel Penang, responded to this review

Dear Sir / Madam Greeting from Eastin Hotel Penang Thank you very much for the nice remark you have made about Eastin Hotel Penang. It was very kind of you for taking the time to publish such a positive review of your stay at our hotel. It's always satisfying to read positive feedback from our valued guests, like you. As... More 

Malaysia
1 review
2 of 5 stars Reviewed March 19, 2015

The poor service starts from the time to start making a reservations. No conformation email/call for more then one day after request for reservation. Need to call them ask for the email of confirmation. Receptions fake smile. Room small to compare to other HOTEL with same class/stars. Breakfast was tasteless (some of the foods). Parking machine having problem when exit.... More 

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EastinPenang, General Manager at Eastin Hotel Penang, responded to this review

Dear Sir / Madam Greeting from Eastin Hotel Penang Thank you very much for your invaluable feedback with regards to your overall experience during your recent stay with us. The situation you described is truly regrettable. We are very sorry for your experience. I discussed your comments with the team and to ensure that this situation does not repeat. Your... More 

Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 17, 2015

Rooms were a little small but clean and tidy,. pleasant service. Carpark was a little too narrow and the parking machine kept having issues. Overall nice hotel. located next to a shopping mall and close driving distance to Batu Ferringhi.

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EastinPenang, General Manager at Eastin Hotel Penang, responded to this review

Dear Sir / Madam, Warmest Greetings from Eastin Hotel Penang ! Thank you very much for your invaluable feedback with regards to your overall experience during your recent stay with us. The situation you described regarding the car park and parking machine is truly regrettable. We are very sorry for your experience. I discussed your comments with the team, and... More 

Copenhagen, Denmark
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 16, 2015

I stayed for 6 nights on business late February. Besides being very satisfied with the location, superb bed quality, beautiful sun rise view, huge breakfast selection, clean and comfy room, it was the outstanding service from the staff that pleased me the most. Warm and efficient welcome and check in upon arrival late Saturday evening. Quick solutions and information to... More 

Was this review helpful? Yes 1
EastinPenang, General Manager at Eastin Hotel Penang, responded to this review

Dear Sir / Madam Greeting from Eastin Hotel Penang Thank you very much for the nice remark you have made about Eastin Hotel Penang. It was very kind of you for taking the time to publish such a positive review of your stay at our hotel. It's always satisfying to read positive feedback from our valued guests, like you. As... More 

Singapore, Singapore
Senior Contributor
45 reviews 45 reviews
23 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed March 13, 2015

Room is OK, maintenance of room can be better. there are some noises throughout the day, and also the day i was rushing out for dinner, the hair dryer refuse to work. asked for a portable one but they didn't have. so had to wait for maintenance to fix it. I like the gym there. it is well equipped and... More 

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EastinPenang, General Manager at Eastin Hotel Penang, responded to this review

Dear Sir / Madam, Greetings from Eastin Hotel Penang ! Thank you very much for your invaluable feedback with regards to your overall experience during your recent stay with us. On behalf of Eastin Hotel Penang, please accept our sincere apologies for the inconveniences experienced during your stay. Our Eastin team has certainly gained from your feedback and we have... More 

Penang, Malaysia
2 reviews
3 of 5 stars Reviewed March 12, 2015

I have stay in room 401. Checking in was smooth. The staff at front desk are friendly and courteous. The swimming pool is just average. Nothing interesting . There's no life guard so it is quite dangerous for the kids since the kids pool and adult's pool is just side by side. The food and staff at breakfast are wonderful.... More 

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