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The Palms Hotel

Moragalla, Beruwala 0034, Sri Lanka
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The Palms Hotel
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516 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for The Palms Hotel
See the most recent reviews
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 8, 2015

We were in this hotel in month of May.Me and my family really enjoyed our holiday throughout our stay at The Palms.Let me tell about the location first.Superb location.They do have huge front and the back garden.Lot of trees around the hotel.beautiful.lot of birds,squirrels.and iguanas here.We took so many pictures. The Food was delicious.We love srilankan authentic food.so we really... More 

Was this review helpful? Yes 5
CFH_GROUP, Guest Relations Manager at The Palms Hotel, responded to this review

Dear Guest, Thank you for the time devoted in posting a valuable feedback on Tripadvisor following your stay with us at The Palms Beruwala. We are indeed delighted to note of your generous endorsement specifically on the unique ambiance setting of the location coupled with the overall facilities and the services the resort had to offer during your stay with... More 

Colombo, Sri Lanka
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 3, 2015

We planed to go to Palms for our wedding anniversary It was my first visit to the Palms , one my good friend recommended this beautiful place we got a lovely garden and sea view .Magnificent view from my room , it was 309, Cozy linen , Clean bath room , lovely fruit basket , tea coffee on complimentary ,... More 

Was this review helpful? Yes 2
CFH_GROUP, Guest Relations Manager at The Palms Hotel, responded to this review

Dear Guest, Thank you for acknowledging the positive elements of your stay, as it is from your feedback that we will be able to uphold our commitment to excellence. Your complimentary remarks, most especially regarding our staff and welcome impression were definitely a delight to read. We as a team take great pride to provide exceptional service and it is... More 

Matugama, Sri Lanka
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed June 2, 2015

The Palms hotel is situated in a very beautiful location. The beach is marvelous and you are in walking distance from other entertaining events like Jet Skiing, Surfing, Boat rides, etc. The hotel is also beautiful and the rooms are very good. Have a large pool and the deep end is not that deep. The service is friendly and good.... More 

Was this review helpful? Yes 1
CFH_GROUP, Guest Relations Manager at The Palms Hotel, responded to this review

Dear Guest, First of all, we would like to thank you for taking the time to write your feedback as is it very valuable to us. I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed June 1, 2015

This was easily the worst hotel that we had the misfortune to stay in during our stay in Sri Lanka. We had a long road trip before we reached The Palms and upon reaching were shown quickly to a room. The room was shabby and dirty with stains over the carpet and towels. Also the air conditioner was not working... More 

Was this review helpful? Yes 3
CFH_GROUP, Guest Relations Manager at The Palms Hotel, responded to this review

Dear Guest, Thank you for selecting The Palms Beruwala and sharing your experience about your stay with us. Our apologize for the inconvenience caused during your stay with regard to the status of the rooms. You can be sure that your review has been share to the entire team especially with the Housekeeping & Food & Beverage team, as our... More 

London, United Kingdom
Level Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed May 28, 2015

This hotel must rank among the best beach hotels in Sri Lanka as it everything one can expect and want on a beach holiday. The beach is clean, sandy and vibrant. The hotel rooms are well maintained and serviced. The staff were very friendly and welcoming. The open area is well appointed. There were entertainment every evening for the guests... More 

Was this review helpful? Yes 2
CFH_GROUP, Guest Relations Manager at The Palms Hotel, responded to this review

Dear Guest, Thank you for taking the time to write such a great review of us on TripAdvisor! Specially thank you for your extraordinary comments and your recommendation about our staff and also the evening entertainments. We are delighted that you were so pleased with our facilities. Our staff is dedicated to making your stay memorable, and puts a lot... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 28, 2015 via mobile

We visited hotel as group of friends . Hotel very good. Room is very good. People are really nice. Food really nice and tasty. Nice beach they have. We really enjoyed our holiday I this hotel. Interesting places around the hotel. We went out and had lot of fun. Overall hotel is extreMely superb. We will definitely come back to... More 

Was this review helpful? Yes 1
CFH_GROUP, Guest Relations Manager at The Palms Hotel, responded to this review

Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us. We really appreciate your comments regarding our customer service,food and the location. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests... More 

Colombo, Sri Lanka
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed May 25, 2015

Stayed on May 2015 at this location. fantastically well maintained, quite and calm environment. have to travel about 500m towards the beach side from the A2 main road.Take the welipenna exit if you are traveling though E1 (southern express way). Rooms are spacious clean and well equipped. however no Wi-Fi inside the rooms. but in lobby areas. food is nice,... More 

Was this review helpful? Yes 2
CFH_GROUP, Guest Relations Manager at The Palms Hotel, responded to this review

Dear Guest, Thank you for reviewing your recent stay with us on TripAdvisor. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.And also it help us maintain and develop our services to always meet and exceed our guests expectations. Specially Your complimentary remarks, most especially regarding our staff and welcome impression were... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed May 21, 2015

Our 4th visit to Sri Lanka but, first time at The Palms. A great location and a lovely hotel - the pictutes should give you a good idea of what to expect. The staff are extremely friendly, helpful and nothing is ever too much trouble. They are always willing to provide assistance in any matter and are certainly sincere, with... More 

Was this review helpful? Yes 3
CFH_GROUP, Guest Relations Manager at The Palms Hotel, responded to this review

Dear Guest, Thank you for reviewing your stay with us on TripAdvisor! It's through comments and suggestions from our Guests that we are able to improve our facilities and services. We are very happy you had a pleasant stay and you enjoyed our facilities and service. Special thank you for your nice comments regarding our staff attitude. I will make... More 

Bangalore
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 15, 2015

We stayed at this huge property in the first week of May 2015. Though the lobby looks old the rooms were spacious and good.The sea is very close and we enjoyed the Indian Ocean both in the morning and evening. The swimming pool is very large and nice. But there is no changing room facility.For vegetarians like me food is... More 

Was this review helpful? Yes
CFH_GROUP, Guest Relations Manager at The Palms Hotel, responded to this review

Dear Guest, Thank you for reviewing your recent stay with us on TripAdvisor! It's through comments and suggestions from our Guests that we are able to improve our facility and service Your complimentary remarks, most especially regarding our staff and welcome impression and also food were definitely a delight to read. We as a team take great pride to provide... More 

London
Level Contributor
56 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed May 11, 2015

Sorry about the capital letters, but I have never had such a great time at a hotel! Their pool is amazing, and right by the beach if you want to ride some waves. The sunsets are incredible and so memorable. The rooms are clean and insect free. The staff are friendly, the buffet food was delicious. Every night they put... More 

Was this review helpful? Yes 1
CFH_GROUP, Guest Relations Manager at The Palms Hotel, responded to this review

Dear Guest, Thank you for taking the time to write such a great review of us on TripAdvisor! It is very nice for us to read such a positive feedback like yours. We found it very helpful for other tourists as well. We extremly appriciate it. We are looking forward to see you again during your next visit of The... More 

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