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The Palms Hotel

Moragalla, Beruwala 0034, Sri Lanka
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The Palms Hotel
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516 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (141)
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  • Italian first
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    (516)
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    (147)
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    (97)
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Falkirk, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Just returned from the palms.What can I say.Fantastic holiday,cannot fault the hotel in any way.all the staff were brilliant, restaurant,reception ,bar staff,and pool.all excellent. I would definitely return to this hotel.Really enjoyed the sri Lankan food.Wonderful.Thanks again. Martin and Violet. July 2015

Was this review helpful? Yes 6
Bengaluru (Bangalore), India
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a beach hotel and is a wonderful place to stay in Bentota,srilanka.Rooms are spacious ,well furnished and very good, break fast and dinner are great. The service is good staff members are very courteous.Better be careful about people who may approach you suddenly when you go out in the beach next to the hotel.They will start a conversation... More 

Was this review helpful? Yes 3
CFH_GROUP, Guest Relations Manager at The Palms Hotel, responded to this review

Dear Guest, Thank you very much for selecting The Palms Beruwala as your preferred holiday partner. We are delighted to note of your comments of appreciation as you have mentioned that your experience has exceeded your expectations.Such compliments are truly reflections of our best practices to serve our valuable guests with great hospitality and certainly an inspiration to all of... More 

Colombo, Sri Lanka
Level Contributor
91 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Located in Beruwala away from 2 hours drive from Colombo. The hotel is quite old. Food quality is avarage. Service is poor at the restaurant. Not bother to refill the buffet. Staff is friendly. They have a lovely swimming pool and a beach.Room quality is average. Good to spend a budgeted holiday!

Was this review helpful? Yes 1
CFH_GROUP, Guest Relations Manager at The Palms Hotel, responded to this review

Dear Guest, Thank you for the time devoted in posting a valuable feedback on Tripadvisor following your stay with us at The Palms Beruwala. Further to the comments you have made in your feedback, we are truly disappointing to note of your thoughts regarding the service and the quality of food.Please accept our sincere apologies if any inconvenience was caused... More 

New Delhi, India
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Though it was a beach property, however the beach was not very clean. Rooms were well kept, food though had a wide variety but could have been a little more tastier. The cleanliness was upto the mark. The staff were friendly. Overall a nice property

Was this review helpful? Yes 2
CFH_GROUP, Guest Relations Manager at The Palms Hotel, responded to this review

Dear Guest, Thank you for your feedback following your stay at The Palms Beruwala. It is a pleasure to note that you enjoyed your stay whilst with us. Glad that you were happy with the unique ambiance and the Services that the resort had to offer. We do hope that you will continue to patronize The Palms Beruwala to enjoy... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Just returned from The Palms and i must say the service and attentiveness of the staff was first class. I travelled alone and they made me feel very welcome. The Management were professional and courteous, the Housekeeper,Restaurant Manager,Front of House Managerand their staff. There was an extensive variety of food to cater for all nationalities at all meal times. The... More 

Was this review helpful? Yes 4
CFH_GROUP, Guest Relations Manager at The Palms Hotel, responded to this review

Dear Guest, Thank you for sharing your memorable experience with the TripAdvisor community. We are glad to learn that we exceeded your expectations and managed to deliver a amazing experience to you. Thank you for the lovely remarks about food choices, attractions and our staff service attitude, the overall hotel appearance and quality of amenities. It has been a pleasure... More 

Dubai, Dubai, United Arab Emirates
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

One of our great destination in our Srilanka tour. We enjoyed this lovely property with its great location on the beach. Watching the sunset is something not to be missed when u r staying there People there are friendly and rooms are in a good condition.

Was this review helpful? Yes 4
CFH_GROUP, Guest Relations Manager at The Palms Hotel, responded to this review

Dear Guest, Thank you for taking the time to write such a great review of us on TripAdvisor! As it is from your feedback that we will be able to uphold our commitment to excellence.Your complimentary remarks, most especially regarding our staff and welcome impression were definitely a delight to read. We as a team take great pride to provide... More 

Hornchurch, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was my second visit to the Palms and delighted to say the standard of this hotel has not dropped. What makes this hotel tick is the staff totally professional and so friendly. The food is great with the dahl's being the star of the show. The rooms are comfortable & spacious with good views across the Indian Ocean. The... More 

Was this review helpful? Yes 3
CFH_GROUP, Guest Relations Manager at The Palms Hotel, responded to this review

Dear Guest, First of all, we would like to thank you for taking the time to write your feedback as is it very valuable to us. We are delighted that you were so pleased with our facilities. Our staff is dedicated to making your stay memorable, and puts a lot of effort into it. It is wonderful to hear from... More 

London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 21, 2015

We have just home after a wonderful holiday at The Palms. Our holiday started the moment we stepped out of the car to be greeted by Ruchira and her lovely staff a welcomed cup of tea was waiting for us, then to our favourite room as usual immaculate cleaned by Nandana and a lovely vase of flowers from Kanthi the... More 

Was this review helpful? Yes 2
CFH_GROUP, Guest Relations Manager at The Palms Hotel, responded to this review

Dear Guest, We are delighted you enjoyed your stay with us and thank you for the feedback! It is wonderful to hear from our valued repeat guests and appreciate your continued patronage. I certainly hope that The Palms Beruwala has contributed for some fond memories that you can hold dearly. We look forward to seeing you again soon. Thank You... More 

Coimbatore, India
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 18, 2015

Friendly staff, Prompt service, great food and the evening entertainment at the hotel made our stay memorable.. yes, I would recommend this place to any one- we may even go back to the same hotel The Palms again for our holiday.

Was this review helpful? Yes 3
CFH_GROUP, Guest Relations Manager at The Palms Hotel, responded to this review

Dear Guest, Thank you for your feedback following your stay at The Palms Beruwala. It is a pleasure to note that you enjoyed your stay whilst with us. Glad that you were happy with the unique ambiance and the Services that the resort had to offer. We do hope that you will continue to patronize The Palms Beruwala to enjoy... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 13, 2015

We have just returned from a fabulous 16 day holiday at The Palms.From the moment we arrived we felt very welcome. The whole hotel was spotlessly clean and the variety of food was excellent. There was good entertainment every evening. Our room was ideally situated close to all amenities and our Room Boy, Nandana, amazed us with his artistic talents.It... More 

Was this review helpful? Yes 3
CFH_GROUP, Guest Relations Manager at The Palms Hotel, responded to this review

Dear Guest, Thank you for the time devoted in posting a valuable feedback on Trip advisor following your stay with us at The Palms Beruwala. We are indeed delighted to note of your generous endorsement specifically on the unique ambiance setting of the location coupled with the overall facilities and the services the resort had to offer during your stay... More 

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