We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Palms Hotel

Moragalla, Beruwala 0034, Sri Lanka
Hotel amenities
Best prices for -
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
The Palms Hotel
Professional photos View all
Browse nearby
The Palms Hotel
Write a Review

475 reviews from our community

Traveler rating
    218
    127
    71
    33
    26
See reviews for
120
193
26
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (130)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Swedish first
  • Any
English first
  • All months
    (475)
  • Mar-May only
    (126)
  • Jun-Aug only
    (82)
  • Sep-Nov only
    (97)
  • Dec-Feb only
    (170)
All months
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Very good facility good good friendly staff We really enjoyed our holiday we brought our elderly mum with us she really enjoyed it Food is good service in the restaurant is good and also all the staff are. Very friendly and helpful

Was this review helpful? Yes 3
CFH_GROUP, Guest Relations Manager at The Palms Hotel, responded to this review

Dear Guest, We would like to thank you for taking the time to write your feedback as is it very valuable to us. We are delighted that you were so pleased with our facilities and services. Our staff is dedicated to making your stay memorable, and puts a lot of effort into it. We hope to welcome you soon in... More 

Colombo, Sri Lanka
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We were in this hotel on the month of April.my family and I really enjoyed our stay at the palms. We basically had everything what we were expected.the service and servicing staff were simply great. Very friendly and really service oriented. There was a little bit of delay to get my glass of beer from the bar but it's not... More 

Was this review helpful? Yes 1
CFH_GROUP, Guest Relations Manager at The Palms Hotel, responded to this review

Dear Guest, Thank you for acknowledging the positive elements of your stay. As it is from your feedback that we will be able to uphold our commitment to excellence. Your complimentary remarks, most especially regarding our staff and welcome impression were definitely a delight to read. We as a team take great pride to provide exceptional service and it is... More 

Pulborough, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 weeks ago

My now husband and I first went to Sri Lanka in January 2014, looking for wedding venues. We were walking along the beach and came across The Palms. We went in and spoke to Ruchira(hotel Manager). We instantly got a lovely relaxed feeling about this hotel. Ruchira went through some wedding options, we took this information and carried on with... More 

Was this review helpful? Yes
CFH_GROUP, Guest Relations Manager at The Palms Hotel, responded to this review

Dear Guest, Thank you for selecting our hotel and sharing your experience about your stay with us. We are glad to learn that we exceeded your expectations and managed to deliver a fantastic experience to you. Thank you for the lovely remarks about our staff attitude, the overall hotel appearance and quality of the service. It has been a pleasure... More 

Colombo, Sri Lanka
Top Contributor
98 reviews 98 reviews
37 hotel reviews
2,100 helpful votes 2,100 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We didn't stay here, only popped in for dinner one night. They were very accommodating, which was in sharp contrast to an adjacent hotel that claimed that non-guests were not allowed. The food was good though there were no outstanding dishes but the service was very friendly and welcoming.

Was this review helpful? Yes 2
CFH_GROUP, Guest Relations Manager at The Palms Hotel, responded to this review

Dear Guest, Thank you for sharing your review on Trip Advisor following your recent stay with us. We do take constructive feedback seriously. We will definitely take necessary steps to rectify the issues highlighted in your review. Again thank you for taking time to write to us and we certainly hope to have you with us again. Thank You Sonali... More 

Colombo, Sri Lanka
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Second time around at this hotel, as good as the first. Hotel clean, and always tidy, staff are the best from the cleaner to the management Very helpful Can't do enough for you. Food great.. Just as good as the first time, we will be back again for the third time. 😄

Was this review helpful? Yes 1
CFH_GROUP, Guest Relations Manager at The Palms Hotel, responded to this review

Dear Guest, Thank you for taking the time to write your review of our property. We are delighted you enjoyed your stay with us and thank you for the feedback! It is wonderful to hear from our valued repeat guests and appreciate your continued patronage. We look forward to seeing you again soon! Thank You Guest Relations Manager The Palms... More 

Abergavenny, United Kingdom
Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My wife and I just returned from a great holiday in Sri Lanka, the palms hotel is a very nice 4* hotel.My beef is with the so called dine around experience that Mercury holidays promote,it just does not exist!!.Yes you can dine in the main restaurant,its buffet style with an excellent choice of European dishes/a good salad selection /soup with... More 

Was this review helpful? Yes
CFH_GROUP, Guest Relations Manager at The Palms Hotel, responded to this review

Dear Guest, Thank you for sharing your positive opinion with us. We are very happy you had a pleasant stay and you enjoyed our facilities and service. Special thank you for your nice comments regarding our Main Restaurant buffet and the Seafood Restaurant . I will make sure to share your comment with them, as they are the main stakeholder... More 

Derby, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Met at the airport by Roshan, Mercury tour guide, lovely man who could speak good English, 7hr journey to Sigiriya, very bumpy road, arrived late at night but a meal and a drink when we arrived at the Sigiriya hotel, lovely hotel, outstanding meals, we stayed there 2 days, visiting places including the Sigiriya rock, spice garden a gem place... More 

Was this review helpful? Yes 3
CFH_GROUP, Guest Relations Manager at The Palms Hotel, responded to this review

Dear Guest, Thank you for reviewing your stay with us on TripAdvisor. We are delighted you enjoyed your stay with us and thank you for the feedback! The feedback of our guests have always an high value to us.It is a great motivation for us. We hope to welcome you soon in our hotel Thanks Guest Relations Manager The Palms... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We stayed here as a family.it was awesome experience that we ever had.first of all the location was perfect.very quite place to relax.we enjoyed it alot. The staff was amazing.they are very genuine and very much helpful had a problem with log in to free wifi many times.and they have done it many times for us during our stay.sometimes they... More 

Was this review helpful? Yes 1
CFH_GROUP, Guest Relations Manager at The Palms Hotel, responded to this review

Dear Guest, Thank you for taking the time to write your review of our property, Your comments are very much valued. We really appreciate your comments regarding our staff and the food. Our staff members take their roles in our hotel very seriously and try, every day, to provide that quality guest service, that our guests expect. Again thank you... More 

South Africa
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

It was our last 2days in Sri lanka, we came as a family , we had a warm welcome and our room was in ground floor, it was near to kids pool . so my kids were really enjoyed the stay over here , we had our meals from buffet and had fish and chips from fisherman's wharf, it wsa... More 

Was this review helpful? Yes 1
CFH_GROUP, Guest Relations Manager at The Palms Hotel, responded to this review

Dear Guest, Thank you for taking the time to write such a great review of your stay with us! We are very happy you had a pleasant stay and you enjoyed our facilities and service. Special thank you for your nice comments regarding our Sea food restaurant. I will make sure to share your comment with our staff, as they... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed in The palms beruwala, the month of February. We altogether 7 people with our kids. We had a great welcome from the front desk staff.actually we got to know about this hotel from one of our family friend. The property was superb. It has large front and the back garden. My kids had a great time in the... More 

Was this review helpful? Yes 2
CFH_GROUP, Guest Relations Manager at The Palms Hotel, responded to this review

Dear Guest, Thanks for your wonderful review and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take you comments for further encouragement within the team to ensure personal service and warm welcome for your next visit. We hope that you will... More 

Questions? Get answers from hotel staff and past guests. Ask a question

404 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (358)
Viewed
Pool/beach area (66)
Viewed
Room/suite (37)
Viewed
Dining (27)
Viewed
Hotel & grounds (65)
Viewed
View from room (21)
Viewed
Bathroom (3)
Viewed
Family/play areas (2)
Viewed
Business center/function rooms (1)
Viewed
2:17
Videos (1)
Viewed
Other (135)

Management photos: Courtesy of the property manager

Viewed
All management photos (46)
Viewed
Hotel & grounds (5)
Viewed
Pool/beach area (9)
Viewed
Dining (5)
Viewed
Room/suite (5)
Viewed
View from room (2)
Viewed
Bathroom (2)
Viewed
Other (18)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question