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The Palms Hotel

Moragalla, Beruwala 0034, Sri Lanka
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The Palms Hotel
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The Palms Hotel
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499 Reviews from our TripAdvisor Community

Traveler rating
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    27
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Matugama, Sri Lanka
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed yesterday NEW

The Palms hotel is situated in a very beautiful location. The beach is marvelous and you are in walking distance from other entertaining events like Jet Skiing, Surfing, Boat rides, etc. The hotel is also beautiful and the rooms are very good. Have a large pool and the deep end is not that deep. The service is friendly and good.... More 

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

This was easily the worst hotel that we had the misfortune to stay in during our stay in Sri Lanka. We had a long road trip before we reached The Palms and upon reaching were shown quickly to a room. The room was shabby and dirty with stains over the carpet and towels. Also the air conditioner was not working... More 

Was this review helpful? Yes
CFH_GROUP, Guest Relations Manager at The Palms Hotel, responded to this review

Dear Guest, Thank you for selecting The Palms Beruwala and sharing your experience about your stay with us. Our apologize for the inconvenience caused during your stay with regard to the status of the rooms. You can be sure that your review has been share to the entire team especially with the Housekeeping & Food & Beverage team, as our... More 

London, United Kingdom
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel must rank among the best beach hotels in Sri Lanka as it everything one can expect and want on a beach holiday. The beach is clean, sandy and vibrant. The hotel rooms are well maintained and serviced. The staff were very friendly and welcoming. The open area is well appointed. There were entertainment every evening for the guests... More 

Was this review helpful? Yes
CFH_GROUP, Guest Relations Manager at The Palms Hotel, responded to this review

Dear Guest, Thank you for taking the time to write such a great review of us on TripAdvisor! Specially thank you for your extraordinary comments and your recommendation about our staff and also the evening entertainments. We are delighted that you were so pleased with our facilities. Our staff is dedicated to making your stay memorable, and puts a lot... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

We visited hotel as group of friends . Hotel very good. Room is very good. People are really nice. Food really nice and tasty. Nice beach they have. We really enjoyed our holiday I this hotel. Interesting places around the hotel. We went out and had lot of fun. Overall hotel is extreMely superb. We will definitely come back to... More 

Was this review helpful? Yes
CFH_GROUP, Guest Relations Manager at The Palms Hotel, responded to this review

Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us. We really appreciate your comments regarding our customer service,food and the location. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests... More 

Colombo, Sri Lanka
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed on May 2015 at this location. fantastically well maintained, quite and calm environment. have to travel about 500m towards the beach side from the A2 main road.Take the welipenna exit if you are traveling though E1 (southern express way). Rooms are spacious clean and well equipped. however no Wi-Fi inside the rooms. but in lobby areas. food is nice,... More 

Was this review helpful? Yes 1
CFH_GROUP, Guest Relations Manager at The Palms Hotel, responded to this review

Dear Guest, Thank you for reviewing your recent stay with us on TripAdvisor. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.And also it help us maintain and develop our services to always meet and exceed our guests expectations. Specially Your complimentary remarks, most especially regarding our staff and welcome impression were... More 

Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Our 4th visit to Sri Lanka but, first time at The Palms. A great location and a lovely hotel - the pictutes should give you a good idea of what to expect. The staff are extremely friendly, helpful and nothing is ever too much trouble. They are always willing to provide assistance in any matter and are certainly sincere, with... More 

Was this review helpful? Yes 3
CFH_GROUP, Guest Relations Manager at The Palms Hotel, responded to this review

Dear Guest, Thank you for reviewing your stay with us on TripAdvisor! It's through comments and suggestions from our Guests that we are able to improve our facilities and services. We are very happy you had a pleasant stay and you enjoyed our facilities and service. Special thank you for your nice comments regarding our staff attitude. I will make... More 

Bangalore
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at this huge property in the first week of May 2015. Though the lobby looks old the rooms were spacious and good.The sea is very close and we enjoyed the Indian Ocean both in the morning and evening. The swimming pool is very large and nice. But there is no changing room facility.For vegetarians like me food is... More 

Was this review helpful? Yes
CFH_GROUP, Guest Relations Manager at The Palms Hotel, responded to this review

Dear Guest, Thank you for reviewing your recent stay with us on TripAdvisor! It's through comments and suggestions from our Guests that we are able to improve our facility and service Your complimentary remarks, most especially regarding our staff and welcome impression and also food were definitely a delight to read. We as a team take great pride to provide... More 

London
Top Contributor
51 reviews 51 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Sorry about the capital letters, but I have never had such a great time at a hotel! Their pool is amazing, and right by the beach if you want to ride some waves. The sunsets are incredible and so memorable. The rooms are clean and insect free. The staff are friendly, the buffet food was delicious. Every night they put... More 

Was this review helpful? Yes 1
CFH_GROUP, Guest Relations Manager at The Palms Hotel, responded to this review

Dear Guest, Thank you for taking the time to write such a great review of us on TripAdvisor! It is very nice for us to read such a positive feedback like yours. We found it very helpful for other tourists as well. We extremly appriciate it. We are looking forward to see you again during your next visit of The... More 

Chennai (Madras), India
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed wit family for one night. we urged to see sunset took some good snaps. Nice and clean golden sand Beach with reefs. so not much waves. Nice view of swimming pool from the room. Room s really maintained well and refreshing kit was good. The buffet spread was quite nice. The Lawn, recreation center was good.Overall we enjoyed... More 

Was this review helpful? Yes 3
CFH_GROUP, Guest Relations Manager at The Palms Hotel, responded to this review

Dear Guest, Sincere thanks to you for spending the valuable time to write this supportive review following your stay with us at The Palms Beruwala. We are glad to learn that we exceeded your expectations and managed to deliver a amazing four-star experience to you. Thank you for the lovely remarks about food choices, attractions and our staff service attitude,... More 

Norwich, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Our second two week holiday at the 'Palms' in six months on an all inclusive basics - (returning to the UK 29/4/15). Both have been to our full satisfaction and in fact exceeded our expectations The situation well off the main road means 'Peace and Quiet 'and with the intensive well kept Gardens and nice Pool very relaxing. The Beach... More 

Was this review helpful? Yes 2
CFH_GROUP, Guest Relations Manager at The Palms Hotel, responded to this review

Dear Guest, Thank you for sharing your memorable experience with the TripAdvisor. It is a pleasure to note that you enjoyed your stay whilst with us. Glad that you were happy with the unique ambiance and the Services that the resort had to offer. We do hope that you will continue to patronize The Palms Beruwala to enjoy the peace... More 

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