staff were so kind and helpfull 5 star service. food lovely lots of it and variety. lovley hotel for a poor country and when yr paying only £650 all incl for 2 weeks on the other side of world almost i really dont think you can complain about hotel. it was i lovely gardens and yeah rooms were basic but... More

Stayed here for 1 week in April 2008 after we had completed a weeks tour of Sri Lanka. Arrived mid afternoon after very long hot journey from middle of the island and had to wait for about 2 hours for our room. Shown to room, what a dump and tiny for 2 adults and a grown up teenager, the bathroom... More

very welcoming staff, everyone was pleasing. the food was very varied and excelent. can't fault the cleanliness of the rooms or the staff. the position of the hotel was beautifull, the evening entertainment was fine. there was refurbishing scheduled which always helps. i've bean around a while, and would definately return. More

The hotel is closed from July '09 on for the much-needed renovation. The rooms were old, damp and smelled pretty bad. Some of the bathrooms were disgusting. In some rooms the AC didn't work properly. In some you also had little "pets"... The staff was very eager to please our every wish. This is especially remarkable as most of them... More

After a very long but comfortable flight with Sri Lankan Airlines and a 3 hour drive to the hotel we was very pleased to arrive! The reception were so helpful and friendly as soon as we arrived and all the way through till the day we left! I have one complaint about Mercury Direct, i paid for DIRECT flights and... More

The worst hotel we have ever stayed in.The first room we wer given was dirty,smelly and dark with only one light bulb hung on two wires.We asked for a room change and the one we were given wasnt much better.On the first night while in the shower i noticed worms crawling out of the tile grout and up the walls... More

Hi, we stayed at the Neptune for two weeks in october 2008 for our Honeymoon and we thought it was great. The beach was amazing the only thing that spoiled it were the beach boys, which were slightly annoying as they kept trying to sell you stuff, but after a few days they left you alone. The food was mostly... More

Stayed for 2weeks in May 2009, the hotel is 36years old and showing its age. While we were there it was rumoured that the hotel would shut in June for a refurb. If this hotel does have a refurb they need to concentrate on the bathrooms, plumbing and air conditioning in the rooms. Then they have to sort out new... More

I find it a bit strange that so many people rate this hotel so highly, but each to their own. The rooms were very basic and we had to be moved 4 times - 1st as our room flooded, 2nd as we were next to the lobby and the karaoke went on til 4 in the morning, 3rd because of... More