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Grand Bay Beach Resort

Certificate of Excellence
4.0 of 5
Kolymbari, Crete 73006, Greece
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Grand Bay Beach Resort
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Grand Bay Beach Resort
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204 reviews from our community

Traveler rating
    116
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    17
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    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
9 reviews 9 reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 5, 2014 via mobile

The service was great, the room was okay. But the location is not the best. It is quite far from everything. If you want to visit places, go around and so, this hotel is not the most convenient. Otherwise, if you come with your family to rest, this is a good location.

Was this review helpful? Yes 2
GiannoulisHotels, Γενικός Διευθυντής at Grand Bay Beach Resort, responded to this review

Dear Ca121, Thank you very much for rating and for your review. As you have already mentioned, the location of our resort is ideal for relaxing holidays. We are looking forward to welcoming you again. Best regards, The management. More 

Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 21, 2014

We stayed for 10 nights and were looking for quite, relaxing, beach holidays - we definitely found that at Grand Bay! Very nice location directly at the beach, where one can swim, read & enjoy the sourroundings and relax. Our Room was a Garden View Suite which was always very clean and quite. The Food from the hotel is fresh... More 

Was this review helpful? Yes 3
GiannoulisHotels, Γενικός Διευθυντής at Grand Bay Beach Resort, responded to this review

Dear Deborah D, Thank you very much for your lovely review and for all of your kind words about our served food and for our staff. The satisfaction of our guest is the first priority of the management and the staff of our resort. We are looking forward to welcoming you again in the near future. Best regards, The management. More 

Southampton, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 8, 2014

Just back from Grand Bay beach resort after 2 weeks initial reaction was mixed after being upgraded for 1 night and then having to move the next day,this appears to be a regular occurance as they only have 70 rooms and shuffle people around a bit The rooms are really spacious and kept exceptionally clean with all towels and sheets... More 

Was this review helpful? Yes 2
GiannoulisHotels, Διευθυντής at Grand Bay Beach Resort, responded to this review

Dear pete R, Thank you very much for your review. Firstly we would like to apologize for the one night reallocation of the room type that you booked and to inform that we are not accustomed to shuffle our guests as you noticed. Secondly, we are really proud to read that you find the quality of our served food very... More 

Maasmechelen, Belgium
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed October 6, 2014

We, a family of 5, stayed in Grand Bay Resort from 20th til 27th August. Overall, it’s a nice quiet location with good facilities. We particularly enjoyed the size of this hotel, with only 70 rooms it’s not a big mastodon hotel with a lot of crowd. The buildings are only 2 floors high, the pools are nicely located in... More 

Was this review helpful? Yes
GiannoulisHotels, Διευθυντής at Grand Bay Beach Resort, responded to this review

Dear N D, Thank you very much for taking this time to review our hotel and for the very goos scoring! It has been a pleasure to read that in general you have enjoyed our resort and that you will consider to come back when you come again to Crete! Also, note that all you suggestions have been monitored and... More 

Manchester, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 8, 2014

Stayed at the Grand beach resort for 1 week at start of September, holiday didn't get off to a great start, when we arrived we was told that our room was not available and we had to be changed to a different hotel for the night. this was not a good first impression. However the other hotel was nicer then... More 

Was this review helpful? Yes 1
GiannoulisHotels, Διευθυντής at Grand Bay Beach Resort, responded to this review

Dear Lee S, Thank you very much for taking time to review us on tripadvisor. Firstly, we would like to apologize for the one night reallocation and for any inconvenience this reallocation caused to you. Our all-inclusive program is clear and we are always giving a copy of it to all of our guest upon their arrival. We have never... More 

Contributor
11 reviews 11 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 1, 2014

My husband and I had reserved a room to stay here for our honeymoon. For circumstances that were beyond the hotels control, our room ended up not being available when we arrived. However, they made arrangements for us to stay at their sister hotel down the road. They had staying in a comparable room and they also comped us a... More 

Was this review helpful? Yes 1
GiannoulisHotels, Διευθυντής at Grand Bay Beach Resort, responded to this review

Dear Bri B, Thank you very much for all of your kind reviews and for your excellent scoring. As you already notice the first priority of our hotels group is the satisfaction of our guests in any situation we face. We really appreciate your cooperation and we would like to inform you that it was our honor to welcoming you... More 

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 31, 2014

I stayed 6 nights at Grand Bay and overall the experience was excellent. The rooms are clean, breakfast is good with a very nice view, the swimming pool bar is also a nice bonus. What stood out particularly was the excellent service. The staff was always very attentive particularly when I forgot my belongings inside de safe. I called the... More 

Was this review helpful? Yes 1
GiannoulisHotels, Διευθυντής at Grand Bay Beach Resort, responded to this review

Dear rbadaro, Thank you so much for your wonderful review. We are really proud about we made your vacations at Crete so memorable. The management and the staff of our resort are already informed about your review and they wish you all the best. Finally, we would like to thank you for your recommendation of our resort and to inform... More 

Bruges, Belgium
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 27, 2014

Everything was great: food, room, staff,... The bus to Chania stops just outside of the hotel. Wifi was not included in all in formule for a week you have to pay € 15. That is something that should be free in all in.

Was this review helpful? Yes 2
GiannoulisHotels, Διευθυντής at Grand Bay Beach Resort, responded to this review

Dear Bertje999, Thank you very much for your excellent scoring and for all of your kind words. We are really proud to read that you had a pleasant stay at our resort. Your suggestion about the Wi-Fi is already forwarded to the management. It will be great to welcome you again in the near future. Best regards The management. More 

Brussels
Reviewer
5 reviews 5 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed August 15, 2014

Positive: - The view of the sea from our balcony (first floor) was stunning! - The hotel is really clean (apart from the pool at times), and the cleaning staff are very friendly. No stomach problems whatsoever. - The animator from the mini-club, Gosia, is doing an amazing job, our daughter enjoyed a lot going to the mini-club activities, including... More 

Was this review helpful? Yes 4
GiannoulisHotels, Διευθυντής at Grand Bay Beach Resort, responded to this review

Dear BrusselsTraveller77, Thank you very much for taking time to review us on tripadvisor. Firstly we would like to thank you once more for all of your kind words and to inform you that we are really happy to read that generally you had a pleasant stay at our resort. Regarding your notice about the pool, as we have already... More 

Schellebelle, Belgium
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 12, 2014

Me, my wife en my 1.5yr old son had 7 great days at the hotel. We had room 206 (family room with swim-up) and it was great! When our son was sleeping, we just could stay at our private terras without having to leave him alone while sleeping but still could enjoy the sun / swimming pool. The staff (reception,... More 

Was this review helpful? Yes 1
GiannoulisHotels, Διευθυντής at Grand Bay Beach Resort, responded to this review

Dear Kenny_1983, Thank you very much for your wonderful review and for your suggestions. It is our honor to read that you and your family had a pleasant stay at our resort and that you are planning to visit us again in the future. Finally we would like to thank you for the sharing photos. They are great. We are... More 

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