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Grafton Beach Resort

Stone Haven Bay | PO Box 25, Black Rock, Tobago
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Grafton Beach Resort
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Ranked #2 of 2 Hotels in Black Rock
A recent review
3 of 5 stars reviewed 4 weeks ago
Nicolenry Miami, Florida
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357 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Firstly I would say the quality of the hotel was good. BUT in terms of security I am truly disappointed. My experiences is as follows. I checked into the hotel on the Friday afternoon which was fine then decided to visit some friends at a neighboring hotel. I then returned to collect some clothes and as I was in a... More 

Was this review helpful? Yes 3
Miami, Florida
Contributor
12 reviews 12 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel was a bit difficult to locate as the name on the building is hidden by the guard house. This facility is connected to Le Grand Courland resort so for those attempting to locate the hotel its a few seconds away. The check in staff was quite pleasant and welcoming. We were given an ocean view room but could... More 

Was this review helpful? Yes 1
Florida
Contributor
16 reviews 16 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 5 weeks ago

I stayed here wen i took my BF to the Caribbean. I should have found somewhere else. The staff upon check in was very RUDE, The towels had stains. the sheets clearly had makeup and the floor had wet foot prints. The breakfast was STALE (meaning not stored in proper conditions) . Again I told the staff and was told... More 

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Port of Spain, Trinidad
1 review
1 of 5 stars Reviewed February 19, 2015

Front Desk service terrible - Dining room service terrible - no wifi connection during our trip - ran out of plates in the dining room - no bar service - no trained staff - fantastic service at the beach bar however General Manager and Operations Manager cooking food - will not return !!!

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St. Catharines
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed January 31, 2015

We stayed for 2 weeks with breakfast. We went to breakfast at 7.30 and the staff and service were good.We ate dinner 2 times and the staff were rude. Our biggest problem was the stairs from our room 312 to the beach, at 70 the 75 stairs were too many for anyone with any leg or knee problems. The oceanview... More 

Was this review helpful? Yes 2
Angelsey
Contributor
13 reviews 13 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 23, 2015

Like most of the reviews say, rooms basic but the sea view makes up for that. Rooms cleaned daily, no problems there. Most of the restaurant staff very rude and ignored us several times, would rather be on there phones or chatting, constantly having to ask for coffee, cutlery water etc, food was OK but rather repetitive after 2 weeks.... More 

Was this review helpful? Yes 1
Kent
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 21, 2015

We stayed here over Christmas and it was a very unpleasant experience. Surly staff reluctantly served food and drinks despite us always asking politely. The restaurant experience was so bad that we didn't even eat dinner some nights to avoid hostile atmosphere. The restaurant was then closed, allegedly following a fight between the staff which ended in their incarceration! Provision... More 

Was this review helpful? Yes 3
Chaguanas, Trinidad
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 13, 2015

My stay at the Grafton Beach Resort was not a pleasant one. There was poor service from most of the staff, the food was limited and not so good. I left there feeling sick, don't know what caused it, if its the food or the water. The bathrooms are small but the rooms are ok. To me the only thing... More 

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Trinidad
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 5, 2015

I went with my wife for a few days in December 2014 after Christmas. The hotel was just okay, it definitely has seen better days and now seems a bit dated. Check in took a very long time as there was only one guy at the front desk, he was trying his best but several guests and phone calls made... More 

Was this review helpful? Yes 1
Trinidad and Tobago
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 2, 2015

Our stay was was end of December 2014. There were many hiccups, firstly our check in was for 3pm, we had to wait more than 3 hrs for our rooms, since the previous occupant left late and the employees were still cleaning, mind you we have 3 young restless kids and a cranky baby. The receptionists were all confused about... More 

Was this review helpful? Yes 1
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