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Neptune Palm Beach Boutique Resort & Spa All Inclusive

| PO Box 696, Galu Beach, Kenya (Formerly SENTIDO Neptune Palm Beach Resort)
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Neptune Palm Beach Boutique Resort & Spa All Inclusive
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Neptune Palm Beach Boutique Resort & Spa All Inclusive
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187 reviews from our community

Traveler rating
    102
    68
    14
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    1
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70
84
5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bucharest, Romania
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Not first time in Africa, but for the first time in Kenya and we will be back for sure. Amazing white sand beaches, lovely people, good comfortable resort, delicious food (congratulations to the chef ) We travelled with KLM and Kenya Airways, thanks to both airlines for the good service :-) Once arrived in Mombasa, crossed with the ferry for... More 

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Diani Beach, Kenya
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 23, 2015

We decided to celebrate a late valentine family getaway and headed to Neptune Palm Resort on 15th February...we booked initially for 3 days but extended for another day after enjoying the blissful surrounding and service of this resort. Being a Diani resident and knowing most of the resorts around, we can strongly vouch for this resort as a perfect vacation... More 

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2 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 7, 2015

We decided to celebrate my dad's surprise birthday at this beautiful boutique hotel. From the moment we enquired about the reservation, to our arrival and right through our stay, the experience was memorable, and we take away memories that will last a lifetime! The staff were brilliant. They were all very polite, accommodating and attentive! The rooms were spacious and... More 

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Calgary, Canada
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 25, 2015

My brother and I recently visited Kenya and stayed at the Neptune Palm Beach Resort located on the south coast of Mombasa. The hotel, staff, rooms, pool, beach and view were just amazing. We will definitely return to Mombasa and stay at this resort. Thanks for making our stay wonderful

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1 review
5 of 5 stars Reviewed January 17, 2015

The room was spot on, swimming pool and sea view. It was kept clean every day and tea/coffee facilities refilled. The restaurant offered a wide variety of food that suited both adults and children. The dinner in the garden was my personal favourite and my son is asking to go back so that we eat more waffles. In the morning,... More 

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1 review
5 of 5 stars Reviewed January 16, 2015

Together with my girlfriend we spent beautiful two weeks in Neptune Palm Beach Boutique Resort & Spa In Kenya. The hotel is very nice decorated in local african style, with excellent garden and amazing sandy beach just besides. It is a stunning location, just over the Indian Ocean. With a band from Neptune Palm you can access all the Neptune... More 

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Nairobi, Nairobi, Kenya
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 5, 2015

This far exceeded our expectations! The pool is amazing, very spacious and a good temperature, not to mention the swim-up bar! The food was fresh and yummy, and much of it made-to-order. The staff was very friendly and professional and Diani Beach is incredible. The rooms are big and each has a lovely veranda that is perfect for relaxing.

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1 review
4 of 5 stars Reviewed December 31, 2014

Excellent service and such a beautiful hotel. Stayed for three nights to commemorate our wedding anniversary. The rooms were quiet and very neat. Service was superb. We also loved the shallow water snorkelling at the beach during low tide.

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Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 28, 2014

Could have been an excellent 😊place, however a lot 😒of small things which need to be improved to lift it up to higher level. It seems that management is happy with to days situation and not trying to improve to meet the competition coming, unless pricewise - not service and friendliness. Have been to many of the other hotels in... More 

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Neptune H, Director of Sales at Neptune Palm Beach Boutique Resort & Spa All Inclusive, responded to this review

Dear Sir, Dear Madam, Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence to the relevant departments. Yours... More 

Bristol, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 18, 2014

We stayed at Neptune Palm Beach Resort for the 5th/6th time in November 2014 (only missing out on the FIRST year that Palms was opened and in 2011 when we visited South Africa). We've visited the Neptune hotels in Diani/Galu beach 10 times now and choose to spend the bit extra to be able to have the exclusivity of Palms........... More 

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