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Neptune Palm Beach Boutique Resort & Spa All Inclusive

Certificate of Excellence
| PO Box 696, Galu Beach, Kenya (Formerly SENTIDO Neptune Palm Beach Resort)
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Neptune Palm Beach Boutique Resort & Spa All Inclusive
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196 Reviews from our TripAdvisor Community

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Traveler rating
    104
    73
    15
    3
    1
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73
89
5
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Charleston, South Carolina
Level Contributor
51 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Our group of 12 stayed here recently as our base for missions on Mombasa's south coast. We were greeted with a glass of fresh papaya juice upon our arrival. The property is laid out nicely with 4 room buildings throughout. The bathrooms are huge and the rooms are comfortable. We had a slight problem with our air conditioner cutting off... More 

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Level Contributor
2 reviews
5 of 5 stars Reviewed June 18, 2015 via mobile

My husband and I spent a week here in May 2015. Our entire experience was amazing! The grounds are beautiful, staff are friendly and accommodating and food is wonderful! The locals on the beach can be pushy but they usually charge less for excursions. Don't speak to them if you don't want to be harassed the entire time you are... More 

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Mombasa, Coast, Kenya
Level Contributor
68 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed June 4, 2015

spent a night at the resort.The resort is at south coast beach about 35 km from Mombasa's Likoni ferry crossing.The road to the resort is all tarmac.Check in was swift,pricing reasonable (all inclusive plan).Meals were buffet,with variety.Rooms clean with good housekeeping,AC and flat screen TV.Ambience great with a large swimming pool adjacent to the beach.Excellent view from the pool bar.Overall... More 

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Nairobi, Kenya
1 review
4 of 5 stars Reviewed May 26, 2015

We stayed at Neptune Palm Resort earlier this month for two weeks.The room service,entertainment and nourishment were awesome. The staff were extremely friendly, we are appreciative for Larry, Caroline, Beatrice, Matano Emanuel and Zaid. My daughter had a ton of fun pursuing monkeys and cats.

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Nairobi, Kenya
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed April 23, 2015

The lawns and landscape were beautiful, very close to the beach too. The accommodation is excellent; though we had a slight issue with the water and a/c but once reported was attended to quickly. Food was good to average depending on the meal. Unfortunately their service lets them down; from the check-in to check-out. Other than that a good getaway... More 

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NEPTUNE H, Director of Sales at Neptune Palm Beach Boutique Resort & Spa All Inclusive, responded to this review

Dear Sir, Dear Madam, Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence to the relevant departments. Yours... More 

2 reviews
4 of 5 stars Reviewed April 14, 2015 via mobile

I really enjoyed my stay.The hospitality was excellent and the food was delicious. The hotel layout and the landscape is beautiful. My daughters had a wonderful time and we intend to visit there again.

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Bucharest, Romania
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed March 16, 2015

Not first time in Africa, but for the first time in Kenya and we will be back for sure. Amazing white sand beaches, lovely people, good comfortable resort, delicious food (congratulations to the chef ) We travelled with KLM and Kenya Airways, thanks to both airlines for the good service :-) Once arrived in Mombasa, crossed with the ferry for... More 

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Diani Beach, Kenya
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed February 23, 2015

We decided to celebrate a late valentine family getaway and headed to Neptune Palm Resort on 15th February...we booked initially for 3 days but extended for another day after enjoying the blissful surrounding and service of this resort. Being a Diani resident and knowing most of the resorts around, we can strongly vouch for this resort as a perfect vacation... More 

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2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed February 7, 2015

We decided to celebrate my dad's surprise birthday at this beautiful boutique hotel. From the moment we enquired about the reservation, to our arrival and right through our stay, the experience was memorable, and we take away memories that will last a lifetime! The staff were brilliant. They were all very polite, accommodating and attentive! The rooms were spacious and... More 

Was this review helpful? Yes 1
Calgary, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 25, 2015

My brother and I recently visited Kenya and stayed at the Neptune Palm Beach Resort located on the south coast of Mombasa. The hotel, staff, rooms, pool, beach and view were just amazing. We will definitely return to Mombasa and stay at this resort. Thanks for making our stay wonderful

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