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Neptune Palm Beach Boutique Resort & Spa All Inclusive

4.5 of 5 | PO Box 696, Galu Beach, Kenya (Formerly SENTIDO Neptune Palm Beach Resort)
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Neptune Palm Beach Boutique Resort & Spa All Inclusive
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Neptune Palm Beach Boutique Resort & Spa All Inclusive
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178 reviews from our community

Traveler rating
    97
    64
    14
    2
    1
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67
79
5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Calgary, Canada
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My brother and I recently visited Kenya and stayed at the Neptune Palm Beach Resort located on the south coast of Mombasa. The hotel, staff, rooms, pool, beach and view were just amazing. We will definitely return to Mombasa and stay at this resort. Thanks for making our stay wonderful

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1 review
5 of 5 stars Reviewed 2 weeks ago

The room was spot on, swimming pool and sea view. It was kept clean every day and tea/coffee facilities refilled. The restaurant offered a wide variety of food that suited both adults and children. The dinner in the garden was my personal favourite and my son is asking to go back so that we eat more waffles. In the morning,... More 

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1 review
5 of 5 stars Reviewed 2 weeks ago

Together with my girlfriend we spent beautiful two weeks in Neptune Palm Beach Boutique Resort & Spa In Kenya. The hotel is very nice decorated in local african style, with excellent garden and amazing sandy beach just besides. It is a stunning location, just over the Indian Ocean. With a band from Neptune Palm you can access all the Neptune... More 

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Nairobi, Nairobi, Kenya
Contributor
13 reviews 13 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This far exceeded our expectations! The pool is amazing, very spacious and a good temperature, not to mention the swim-up bar! The food was fresh and yummy, and much of it made-to-order. The staff was very friendly and professional and Diani Beach is incredible. The rooms are big and each has a lovely veranda that is perfect for relaxing.

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1 review
4 of 5 stars Reviewed 4 weeks ago

Excellent service and such a beautiful hotel. Stayed for three nights to commemorate our wedding anniversary. The rooms were quiet and very neat. Service was superb. We also loved the shallow water snorkelling at the beach during low tide.

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Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Could have been an excellent 😊place, however a lot 😒of small things which need to be improved to lift it up to higher level. It seems that management is happy with to days situation and not trying to improve to meet the competition coming, unless pricewise - not service and friendliness. Have been to many of the other hotels in... More 

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Neptune H, Director of Sales at Neptune Palm Beach Boutique Resort & Spa All Inclusive, responded to this review

Dear Sir, Dear Madam, Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence to the relevant departments. Yours... More 

Bristol, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 18, 2014

We stayed at Neptune Palm Beach Resort for the 5th/6th time in November 2014 (only missing out on the FIRST year that Palms was opened and in 2011 when we visited South Africa). We've visited the Neptune hotels in Diani/Galu beach 10 times now and choose to spend the bit extra to be able to have the exclusivity of Palms........... More 

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Milton Keynes, England, United Kingdom
2 reviews
5 of 5 stars Reviewed November 25, 2014

We were at this resort at the end of October 2014. We were a group of about thirty attending a wedding at the resort. Most of us stayed for a fortnight. Before we arrived, we were very concerned about the security situation in Kenya. Let me tell you this. We did not feel scared or threaten at any time. We... More 

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Mold, North Wales
Contributor
12 reviews 12 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 16, 2014

We traveled here for the 4th time in August of this year and the previous 3 visits all went very well. We booked it again for the normally peaceful/ tranquil atmosphere at the Palm Beach but being able to join in the activities that usually happened in the Village part of the complex should we wish. The trip was booked... More 

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Nairobi, Kenya
1 review
4 of 5 stars Reviewed November 13, 2014

A friend and I decided to do a random trip to Diani and we chose the Neptune Paradise Resort. Well there was low occupancy so we were hosted at the Neptune Palm Beach Resort. We arrived at around 0800 am and were very sleepy. The welcome was very warm (I love service with a smile..........and a joke too) and being... More 

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Additional Information about Neptune Palm Beach Boutique Resort & Spa All Inclusive

Address: | PO Box 696, Galu Beach, Kenya (Formerly SENTIDO Neptune Palm Beach Resort)
Location: Kenya > Coast Province > Galu Beach
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Neptune Palm Beach Boutique Resort & Spa All Inclusive 4.5*
Number of rooms: 60
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Also Known As:
Sentido Neptune Palm Beach Hotel Ukunda
Neptune Palm Beach Hotel
Neptune Palm Beach Ukunda
Hotel Style:
#2 Family Hotel in Galu Beach
#3 Luxury Hotel in Galu Beach
#3 On the Beach Hotel in Galu Beach

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