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Neptune Palm Beach Boutique Resort & Spa All Inclusive

Certificate of Excellence
| PO Box 696, Galu Beach, Kenya (Formerly SENTIDO Neptune Palm Beach Resort)
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1 room 1 guest
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Neptune Palm Beach Boutique Resort & Spa All Inclusive
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202 Reviews from our TripAdvisor Community

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Traveler rating
    110
    73
    15
    3
    1
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76
91
5
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Nairobi, Nairobi, Kenya
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Neptune Palm is a lovely fairly small hotel with very friendly staff, beautiful rooms, very decent and interesting food. Staff made a real effort with an amazing barbeque night (for which they spent the entire day setting up), African night and others. Night time entertainment is convenient at the next door hotel which means Neptune is peaceful and quiet so... More 

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Killarney, Ireland
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

This Resort generally has great food, helpful and friendly staff and excellent rooms. The all inclusive deal is great value for money. There is the most beautiful and famous Diani white sand beach stretching for miles which the resort backs onto. As nice as the beach is the beach boys are a constant torment flogging junk and the same pitch... More 

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Nairobi, Kenya
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were here for 4 nights and trust me - this was LESS... We loved every bit of our holiday here. We had been to the Neptune Village a couple of years back and thus this was our choice of Hotel in the South Coast. We drove down to Coast so you can imagine our Sheer Joy when we entered... More 

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Nairobi, Kenya
Level Contributor
10 reviews
5 of 5 stars Reviewed 3 weeks ago

This was one of the best all inclusive resorts I have experienced in Kenya. I stayed for a week in April 2015. The staff is super friendly, including the chef who made for us special Indian food during the entire stay. The resort entertainers are also very friendly and always up to something fun. One of the best ways to... More 

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Charleston, South Carolina
Level Contributor
52 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed June 30, 2015

Our group of 12 stayed here recently as our base for missions on Mombasa's south coast. We were greeted with a glass of fresh papaya juice upon our arrival. The property is laid out nicely with 4 room buildings throughout. The bathrooms are huge and the rooms are comfortable. We had a slight problem with our air conditioner cutting off... More 

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Level Contributor
2 reviews
5 of 5 stars Reviewed June 18, 2015 via mobile

My husband and I spent a week here in May 2015. Our entire experience was amazing! The grounds are beautiful, staff are friendly and accommodating and food is wonderful! The locals on the beach can be pushy but they usually charge less for excursions. Don't speak to them if you don't want to be harassed the entire time you are... More 

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Mombasa, Coast, Kenya
Level Contributor
68 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed June 4, 2015

spent a night at the resort.The resort is at south coast beach about 35 km from Mombasa's Likoni ferry crossing.The road to the resort is all tarmac.Check in was swift,pricing reasonable (all inclusive plan).Meals were buffet,with variety.Rooms clean with good housekeeping,AC and flat screen TV.Ambience great with a large swimming pool adjacent to the beach.Excellent view from the pool bar.Overall... More 

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Nairobi, Kenya
1 review
4 of 5 stars Reviewed May 26, 2015

We stayed at Neptune Palm Resort earlier this month for two weeks.The room service,entertainment and nourishment were awesome. The staff were extremely friendly, we are appreciative for Larry, Caroline, Beatrice, Matano Emanuel and Zaid. My daughter had a ton of fun pursuing monkeys and cats.

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Nairobi, Kenya
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed April 23, 2015

The lawns and landscape were beautiful, very close to the beach too. The accommodation is excellent; though we had a slight issue with the water and a/c but once reported was attended to quickly. Food was good to average depending on the meal. Unfortunately their service lets them down; from the check-in to check-out. Other than that a good getaway... More 

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NEPTUNE H, Director of Sales at Neptune Palm Beach Boutique Resort & Spa All Inclusive, responded to this review

Dear Sir, Dear Madam, Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence to the relevant departments. Yours... More 

2 reviews
4 of 5 stars Reviewed April 14, 2015 via mobile

I really enjoyed my stay.The hospitality was excellent and the food was delicious. The hotel layout and the landscape is beautiful. My daughters had a wonderful time and we intend to visit there again.

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