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Neptune Paradise Beach Resort & Spa

Certificate of Excellence
Galu-Kinondo Beach, Galu Beach, Kenya (Formerly SENTIDO Neptune Paradise Village & Spa)
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Neptune Paradise Beach Resort & Spa
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Neptune Paradise Beach Resort & Spa
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326 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mombasa, Kenya
1 review
4 of 5 stars Reviewed June 14, 2015

I stayed with my wife and two kids for two nights. The beach was the main reason we visited this hotel. Galu beach is by far the cleanest with breathtaking views. The only low point is when the tide is high the water comes up to the boundary wall. The monkeys are also a nuisance. They had activities at the... More 

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NEPTUNE H, Director of Sales at Neptune Paradise Beach Resort & Spa, responded to this review

Dear Sir, Dear Madam, Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence to the relevant departments. Yours... More 

1 review
5 of 5 stars Reviewed June 2, 2015

We were there in April 2015, and for families it is one of those very few hotels that you get everything you wished for: three swimming pools for the kids, excursion to a disappearing Robinson island, and great food and service. And the most attentive staff. Kenyan hospitality at its best!

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Toronto, Canada
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed February 16, 2015

The place blew up away as soon as we arrived. Not the least because of the contrasts. Before you arrive at the resort you cross a ferry and through some of the poorest neighborhoods I've ever seen. Right outside the rosort too, abject poverty is so in your face. Then your car goes inside and the gates are shut and... More 

Was this review helpful? Yes 1
2 reviews
5 of 5 stars Reviewed February 12, 2015

Stayed with two kids under seven. Great pools. We used all, including one at the neighbour hotel that was closed at the time, still there pool was clean! Got a room next to the parking lot, meant long walk to the restaurant and the pool.still we loved everything about this place and enjoyed their experience. Will definitely be back. Thanks... More 

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Nairobi, Kenya
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed January 5, 2015

We went to Neptune in December 2014 and the experience on the all inclusive package was very nice ; they have great swimming pools , rooms were spacious,clean ;plenty of towels; AC worked well; food variety was great as well as had pleasant staff; the only downside for me was Wifi reception was only good in the next hotel within... More 

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Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed December 28, 2014

Two double rooms were used in our stay over 4 nights. Staff greeted us warmly when we arrived, however there was no welcome drink. Our rooms were tidy, clean and spacious. The air conditioners worked very well. The food offered was good and there was a good range on offer. The fish dishes were consistently complimented. Staff were very attentive... More 

Was this review helpful? Yes
Neptune H, Director of Sales at Neptune Paradise Beach Resort & Spa, responded to this review

Dear Sir, Dear Madam, Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence to the relevant departments. Yours... More 

Nairobi, Kenya
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed December 24, 2014

I took up a package that was all inclusive and extremely pocket friendly. Neptune did not disappoint. Good rooms, swimming pool, dining (our waiters were extremely helpful despite our extra demands as we had a five year old in tow), and drinks. Awesome beach - not crowded; clean!Boat ride to the sand reef and snorkeling.

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Nairobi, Kenya
1 review
4 of 5 stars Reviewed December 19, 2014

We went to Neptune palm just a week back. Staff n service was excellent. Most friendly staff. We use to get special ala carte vegetarian food. Quite ideal place for vegetarians. Chef Dharmpal was making good ala carte. We had a wonderful stay.

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Cordoba, Argentina
Level Contributor
5 reviews
3 hotel reviews
3 of 5 stars Reviewed December 9, 2014

Allthings were OK, It is a beutifull place and people are very polite, Water is warm and very clear I didn´t like tides were very big. exception: The guards followed and captured a Mangosta with stick and kicked it. BAD!!

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Budapest, Hungary
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 21, 2014

First we wisited Neptune Paradise in 1999 and since then my wife and I and repetedly more and more friends of ours joined and spent gorgeous holidays there again and again. Until 2012 when we were there the last time we had never had any disapointig event. We mostly travelled in February when it is winter in Europe. The staff... More 

Was this review helpful? Yes 1
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