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Neptune Paradise Beach Resort & Spa

Certificate of Excellence
Galu-Kinondo Beach, Galu Beach, Kenya (Formerly SENTIDO Neptune Paradise Village & Spa)
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Best prices for: 1 room 1 guest
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Neptune Paradise Beach Resort & Spa
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Neptune Paradise Beach Resort & Spa
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324 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toronto, Canada
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed February 16, 2015

The place blew up away as soon as we arrived. Not the least because of the contrasts. Before you arrive at the resort you cross a ferry and through some of the poorest neighborhoods I've ever seen. Right outside the rosort too, abject poverty is so in your face. Then your car goes inside and the gates are shut and... More 

Was this review helpful? Yes 1
2 reviews
5 of 5 stars Reviewed February 12, 2015

Stayed with two kids under seven. Great pools. We used all, including one at the neighbour hotel that was closed at the time, still there pool was clean! Got a room next to the parking lot, meant long walk to the restaurant and the pool.still we loved everything about this place and enjoyed their experience. Will definitely be back. Thanks... More 

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Nairobi, Kenya
2 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 5, 2015

We went to Neptune in December 2014 and the experience on the all inclusive package was very nice ; they have great swimming pools , rooms were spacious,clean ;plenty of towels; AC worked well; food variety was great as well as had pleasant staff; the only downside for me was Wifi reception was only good in the next hotel within... More 

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Contributor
12 reviews 12 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 28, 2014

Two double rooms were used in our stay over 4 nights. Staff greeted us warmly when we arrived, however there was no welcome drink. Our rooms were tidy, clean and spacious. The air conditioners worked very well. The food offered was good and there was a good range on offer. The fish dishes were consistently complimented. Staff were very attentive... More 

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Neptune H, Director of Sales at Neptune Paradise Beach Resort & Spa, responded to this review

Dear Sir, Dear Madam, Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence to the relevant departments. Yours... More 

Nairobi, Kenya
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 24, 2014

I took up a package that was all inclusive and extremely pocket friendly. Neptune did not disappoint. Good rooms, swimming pool, dining (our waiters were extremely helpful despite our extra demands as we had a five year old in tow), and drinks. Awesome beach - not crowded; clean!Boat ride to the sand reef and snorkeling.

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Nairobi, Kenya
1 review
4 of 5 stars Reviewed December 19, 2014

We went to Neptune palm just a week back. Staff n service was excellent. Most friendly staff. We use to get special ala carte vegetarian food. Quite ideal place for vegetarians. Chef Dharmpal was making good ala carte. We had a wonderful stay.

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Cordoba, Argentina
1 review
3 of 5 stars Reviewed December 9, 2014

Allthings were OK, It is a beutifull place and people are very polite, Water is warm and very clear I didn´t like tides were very big. exception: The guards followed and captured a Mangosta with stick and kicked it. BAD!!

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Budapest, Hungary
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 21, 2014

First we wisited Neptune Paradise in 1999 and since then my wife and I and repetedly more and more friends of ours joined and spent gorgeous holidays there again and again. Until 2012 when we were there the last time we had never had any disapointig event. We mostly travelled in February when it is winter in Europe. The staff... More 

Was this review helpful? Yes 1
nairbi, kenya
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 25, 2014

I spent a week at this hotel with a friend in August. It was an amazing experience! The staff were very friendly and helpful. The beach was beautiful, I loved the fact that there VERY few beach boys, so you were not bothered while you walk. The entertainment / animation team kept us busy with the various day's activities. The... More 

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London, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 13, 2014

We have just returned from a week at the Neptune, staying as a family. It is the most beautifully designed and appointed hotel, with delicious and varied food, a good animation programme and three lovely swimming pools. Everyone was friendly and helpful, glad to see British tourists. After the security scares in Kenya, most British tourists have been scared off... More 

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