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Neptune Paradise Beach Resort & Spa

Certificate of Excellence
Galu-Kinondo Beach, Galu Beach, Kenya (Formerly SENTIDO Neptune Paradise Village & Spa)
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1 room 1 adult
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Neptune Paradise Beach Resort & Spa
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334 Reviews from our TripAdvisor Community

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1 review
4 of 5 stars Reviewed 3 weeks ago via mobile

So..where to start.. We spent 4 nights from the 15th Dec. 2015 with my wife, son and family. Took the deal coz under 12 years stayed free. DEAL!!! Loved the food, variety on offer from seafood to roast pork/beef chicken e.t.c. The service was courteous and polite, helpful and friendly. Special mention to Jacinta "Jessy" at the front desk. If... More 

Helpful?
Thank Chris M
London, United Kingdom
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

We stayed at the hotel for New Year's Eve and a couple more days in to January. The hotel is split in to 3 and we stayed at Paradise - where 4 rooms share a hut like looking block. The rooms are clean but relatively basic - main issue were the TVs - which were relatively old and signal was... More 

Helpful?
Thank C1ause
Nairobi, Kenya
Level Contributor
70 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed December 25, 2015

All the staff were very friendly- the waiters, driver, gardeners, and housekeeping. There are plenty if places to lounge and our room was comfortable and clean. I used the wifi to Skype from the bar area- signal didn't reach our room. Breakfast was my favorite meal of the day with omelets and waffles made to order. We used the hotel's... More 

Helpful?
Thank Sarah I
Nairobi, Kenya
Level Contributor
2 reviews
2 of 5 stars Reviewed December 15, 2015 via mobile

Rooms average, why ? Ac no remote, fridge stand almost broken, no mosquito net those TV,s are from which century. Haiya eh refill water in a 4 star u r kidding me. food very crappy, service watchmen appalling, not courteous, waiters average, housekeeping mmh one towel in a double room quite unhygienic. Arrived at 1pm on 14 Dec pulled at... More 

Helpful?
Thank Joseph W
NEPTUNE H, Director of Sales at Neptune Paradise Beach Resort & Spa, responded to this review

revision of the guest posted on Neptune Village Beach Resort & Spa: "Very positive and significant improvement" 4 of 5 starsyesterday⎹Reviewed by Joseph W After a negative but constructive review i have seen very positive reaction from the hotel in just 1 day. The double rooms now have 2 towels, water is provided in the room and refilled every day... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 21, 2015

Beautiful, clean and friendly hotel. Staff were amazing. Rooms had everything you need and the beds were very comfy and kept clean. There was always a good variety of food at meal times and they even had african specialities to try. The staff were very attentive and would do anything to help you. There were three pools you could use.... More 

Helpful?
2 Thank jade191
Cheddar, United Kingdom
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed November 9, 2015

This is a lovely resort on the South Coast of Mombasa, in Kenya. The resort combines 3 separate hotels in one, allowing guests to use all the facilities of all 3 which is great .. and allows for plenty of space for the kids to roam and explore in a safe surrounding. Apart from a beautiful white beach and glorious... More 

Helpful?
Thank Oonaemma
Mombasa, Kenya
1 review
4 of 5 stars Reviewed June 13, 2015

I stayed with my wife and two kids for two nights. The beach was the main reason we visited this hotel. Galu beach is by far the cleanest with breathtaking views. The only low point is when the tide is high the water comes up to the boundary wall. The monkeys are also a nuisance. They had activities at the... More 

Helpful?
Thank ske019
NEPTUNE H, Director of Sales at Neptune Paradise Beach Resort & Spa, responded to this review

Dear Sir, Dear Madam, Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence to the relevant departments. Yours... More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 2, 2015

We were there in April 2015, and for families it is one of those very few hotels that you get everything you wished for: three swimming pools for the kids, excursion to a disappearing Robinson island, and great food and service. And the most attentive staff. Kenyan hospitality at its best!

Helpful?
Thank George K
Toronto, Canada
Level Contributor
48 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed February 16, 2015

The place blew up away as soon as we arrived. Not the least because of the contrasts. Before you arrive at the resort you cross a ferry and through some of the poorest neighborhoods I've ever seen. Right outside the rosort too, abject poverty is so in your face. Then your car goes inside and the gates are shut and... More 

Helpful?
1 Thank Ali_T0r0nt0
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed February 11, 2015

Stayed with two kids under seven. Great pools. We used all, including one at the neighbour hotel that was closed at the time, still there pool was clean! Got a room next to the parking lot, meant long walk to the restaurant and the pool.still we loved everything about this place and enjoyed their experience. Will definitely be back. Thanks... More 

Helpful?
Thank FWamwiri
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