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Neptune Village Beach Resort & Spa

Diani Beach Road, Galu-Kinondo Beach, Galu Beach 80400, Kenya
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Neptune Village Beach Resort & Spa
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158 Reviews from our TripAdvisor Community

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    50
    69
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45
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Neptune Village Beach Resort & Spa
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Nairobi, Kenya
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed January 3, 2014

The pros: Very nice grounds - the pool and beach areas are lovely, and the rooms look quite nice from the outside. The staff in the restaurants and by the pool are quite friendly. The cons: First, they did not have enough beach towels, so we were only able to get beach towels on 2 of our 4 days there.... More 

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Neptune-Hotels, General Manager at Neptune Village Beach Resort & Spa, responded to this review

Dear Jessica, Greetings from Neptune Hotels! At the outset thank you for taking the time to comment on your stay with at the Neptune Village, South Coast! Do accept our sincere apologies that your stay was not enjoyable and you had multiple issues with towels, linen, telephones, quality of food etc. Your feedback is being taken very seriously and all... More 

Geel
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 14, 2013

In the meantime a couple of years ago (March 2009) but still have good memories of our Mombasa-Ukunda & safari trips in Kenya. Nice hotel with beautiful surroundings & very helpfull staff.We could even use bikes for free. We made some safari-trips for a couple of days starting from there toTsavo East+West and Amboseli N.P.(beautiful Kilimandjaro views) We also visited... More 

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Neptune-Hotels, Manager at Neptune Village Beach Resort & Spa, responded to this review

Dear Will_7777 Thank you for finding time and reviewing our resort. We take pride on the well manicured gardens which of course are well taken care of by our staff. The bikes are there for guests who would like to take a slow ride while at the same time touring Galu beach on their way to visit the nearest shopping... More 

Salisbury UK
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed December 1, 2013

We stayed here for one week in Nov 2013 as we wanted to compare it with Neptune Beach resort, Bamburi, north Mombasa.Overall it gave value for money but I am of the opinion that the extra cost for the Bamburi hotel was worth it. What I did like about the Village Resort was the extensive beach front which enabled one... More 

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Belgium
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 16, 2013

It was already my second time in Neptune Sentido and I was again amazed about this resort. Nice and clean rooms, very friendly staff, good food and a nice view are all ingredients to enjoy a pleasant stay. I was here the second time with 80 clients and all of them were very enthousiastic. Hope to get back there more... More 

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London, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed October 24, 2013

My husband and I stayed here for 9 nights in October 2012 - We thought that the hotel overall was lovely. The rooms were clean, the only problem we had was with a few bugs getting under the door at night, but nothing that a towel couldn't fix - we were on the ground floor so I would imagine that... More 

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Mombasa, Coast, Kenya
Level Contributor
68 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed October 22, 2013

Drove to Diani from Mombasa with the family for the weekend.Diani is approx 50 km south of Mombasa Island.The road is tarmac throughtout Mombasa To the Hotel.Guest check in was swift with a welcome drink and warm reception.Porters were around to assist in carrying luggage.We checked in on an all inclusive arrangement.Food quality and variety was good considering the low... More 

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York, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed October 2, 2013

We were visiting Kenya for my son's wedding; on the beach at a nearby hotel. We picked this hotel as the majority of the reviews were good and above. We found that it more than lived up to its reputation. From the start staff were all friendly, helpful and always greeted us with a ' jambo jambo' (hello,hello). The rooms... More 

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Lerberget, Sweden
1 review
3 of 5 stars Reviewed September 24, 2013

It states in the holiday brochure that this is a 4 star hotel , we averaged this as just a 3 star. Staff very friendly and helpful, Food not too bad!!! Rooms were clean, but showers ran salty water and couldnt brush teeth with the tap water!!! No hairdryers in the room our travel agents Thomas cook Signature said that... More 

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Westward Ho, United Kingdom
Level Contributor
67 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed September 11, 2013

No complaints about this hotel except that it was a tad far from the hotel, crossing the river was all a bit of a nightmare, the actual resort though is fantastic, the staff go out their way to make you happy and will always be trying to help you out. The rooms were lovely, the restaurants and bars were all... More 

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Madrid, Spain
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 6, 2013

We finished our honeymoon in Kenya at this resort and it was really great!!!The staff, the food, the rooms, the swimming-pool, etc was better than expected...BUT...the only, but important bad thing I had to say is about reception service: be careful when paying the bill!!! We made the booking through their official web and they send us the official booking... More 

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