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Neptune Village Beach Resort & Spa

Diani Beach Road, Galu-Kinondo Beach, Galu Beach 80400, Kenya
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1 room 1 adult
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Neptune Village Beach Resort & Spa
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162 Reviews from our TripAdvisor Community

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Nairobi, Kenya
1 review
4 of 5 stars Reviewed 4 weeks ago

Had the perfect break with family of 15 adults & 6 kids over the festive period, 27th to 02nd Jan 2016. The hotel location is fantastic, right on the beachfront, never seen a cleaner stretch of white sandy beach. The property is large 3 hotels in a row, the grounds are huge and well maintained. Big pool plus infinity pool.... More 

Helpful?
Thank shaila B
Nairobi, Kenya
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

There is no doubt that this is a beautiful stretch of white, sandy beach, and the property is beautiful. Sadly, as Kenyan residents, we feel that "All inclusive" estsblishments tend to cut many corners. We did not enjoy the food in general. Ox-tail liver mushkaki???? Ugh!! Tea time is not that exciting either. Just 1 tray of some cake. Breakfast... More 

Helpful?
Thank kakujax
NEPTUNE H, Director of Sales at Neptune Village Beach Resort & Spa, responded to this review

Dear Sir, Dear Madam, Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence to the relevant departments. Yours... More 

Nairobi, Kenya
Level Contributor
2 reviews
4 of 5 stars Reviewed December 17, 2015 via mobile

After a negative but constructive review i have seen very positive reaction from the hotel in just 1 day. The double rooms now have 2 towels, water is provided in the room and refilled every day and they are genuinely interested to know what they can improve. Kudos and keep this up. The facilities are very good, just tying the... More 

Helpful?
Thank Joseph W
Nairobi, Kenya
Level Contributor
2 reviews
4 of 5 stars Reviewed May 30, 2015

We got all Inclusive package. The food was excellent. The staff is very friendly. Only issue we faced at the time of Check in which was delayed despite of our advance booking. I would recommend tourist to enjoy the hospitality of the Neptune.

Helpful?
Thank Gouri2015
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed April 7, 2015 via mobile

Excellent swimming pool. Even better ocean and beach. Good night entertainment. It ends there. On arrival we waited 2hrs before being checked in. No welcome of any sort. Rooms had various issues- plumbing,ac's etc. Rooms are okay but not maintained. We accidently locked our keys in the room- took the team 45minutes to sort us out-simply because they didnt know... More 

Helpful?
1 Thank Nilpa
NEPTUNE H, Director of Sales at Neptune Village Beach Resort & Spa, responded to this review

Dear Sir, Dear Madam, Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence to the relevant departments. Yours... More 

Nairobi, Nairobi, Kenya
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed February 14, 2015

I loved my stay at Neptune Village. The rooms are very clean and the staff very friendly and helpful. The Spa..... lovely. Meal times were excellent. The variety was well laid out. Breakfast was my most interesting time as Ochieng the clever monkey kept stealing bananas and giving the lady waitresses a hard time in trying to chase him away.... More 

Helpful?
Thank Ruth M
2 reviews
3 of 5 stars Reviewed December 16, 2014

Spent a holiday with family,Lost my camera at the reception in november 2012 when checking out,didnt get any help or response from managenent ,felt disappointed and it would take alot of convincing for me to go back there,as i really dont understand how it went missing from reception desk in seconds as they cut the wrist band.

Helpful?
Thank Elizabeth K
Neptune H, Director of Sales at Neptune Village Beach Resort & Spa, responded to this review

Dear Madam, Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence to the relevant departments. Yours faithfully More 

Nairobi, Kenya
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 15, 2014

Dear Manager, I am confined on wheelchair and visited your hotel from 8th April to 13th April 2014. The most outstanding thing about the resort is the beauty and large space for resting near the beach. The rooms were clean, food nice and plenty. Your staff was responsive and courtious. I have to specially mention, Timothy the Guest Relations Officer,... More 

Helpful?
3 Thank Billy O
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 1, 2014

Spent 7 nights with my wife there. Our room was ok, it might not be a 4* standard but this can be different in different countries so, based on other people opinions, we got what we were looking for - a good room for a reasonable price. AC wasn't working in the beginning but after I went to reception to... More 

Helpful?
3 Thank n4k1r
Neptune H, Manager at Neptune Village Beach Resort & Spa, responded to this review

Dear nk41r Thank you for finding time to comment on our resort. We are glad that you had a pleasant experience here with us. Our beach lawns are spacious and this offers ample space for basking under the sun. Although one or two guests might have favorite spots this should not grant hindrance to others. Your suggestions are appreciated and... More 

Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 16, 2014

We spent 10 nights in this hotel in February/March 2014 and had a great time. The animation team always had something going on, from beach and pool activities to cooking demos, swahili lessons and village trips. However, if like us you just wanted a quiet relaxing holiday you were left alone to do your own thing. We were told by... More 

Helpful?
2 Thank Janwmcr
Neptune H, Manager at Neptune Village Beach Resort & Spa, responded to this review

Dear Janwmcr Thank you for your good comments on our resort. We do pride ourselves on our lovely gardens,the colobus monkeys,birds and above all our staff. We are certainly glad that you had a memorable holiday and will en devour to make it more favorable. Your comments are much appreciated and we look forward to welcoming you back once again.... More 

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