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Neptune Village Beach Resort & Spa

4.0 of 5 Diani Beach Road, Galu-Kinondo Beach, Galu Beach 80400, Kenya
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Neptune Village Beach Resort & Spa
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Neptune Village Beach Resort & Spa
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150 reviews from our community

Traveler rating
    49
    65
    19
    14
    3
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43
77
4
Business
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
3 of 5 stars Reviewed 1 week ago

Spent a holiday with family,Lost my camera at the reception in november 2012 when checking out,didnt get any help or response from managenent ,felt disappointed and it would take alot of convincing for me to go back there,as i really dont understand how it went missing from reception desk in seconds as they cut the wrist band.

Was this review helpful? Yes
Neptune H, Director of Sales at Neptune Village Beach Resort & Spa, responded to this review

Dear Madam, Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence to the relevant departments. Yours faithfully More 

Nairobi, Kenya
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 16, 2014

Dear Manager, I am confined on wheelchair and visited your hotel from 8th April to 13th April 2014. The most outstanding thing about the resort is the beauty and large space for resting near the beach. The rooms were clean, food nice and plenty. Your staff was responsive and courtious. I have to specially mention, Timothy the Guest Relations Officer,... More 

Was this review helpful? Yes 3
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 2, 2014

Spent 7 nights with my wife there. Our room was ok, it might not be a 4* standard but this can be different in different countries so, based on other people opinions, we got what we were looking for - a good room for a reasonable price. AC wasn't working in the beginning but after I went to reception to... More 

Was this review helpful? Yes 2
Neptune H, Manager at Neptune Village Beach Resort & Spa, responded to this review

Dear nk41r Thank you for finding time to comment on our resort. We are glad that you had a pleasant experience here with us. Our beach lawns are spacious and this offers ample space for basking under the sun. Although one or two guests might have favorite spots this should not grant hindrance to others. Your suggestions are appreciated and... More 

Manchester, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 16, 2014

We spent 10 nights in this hotel in February/March 2014 and had a great time. The animation team always had something going on, from beach and pool activities to cooking demos, swahili lessons and village trips. However, if like us you just wanted a quiet relaxing holiday you were left alone to do your own thing. We were told by... More 

Was this review helpful? Yes 2
Neptune H, Manager at Neptune Village Beach Resort & Spa, responded to this review

Dear Janwmcr Thank you for your good comments on our resort. We do pride ourselves on our lovely gardens,the colobus monkeys,birds and above all our staff. We are certainly glad that you had a memorable holiday and will en devour to make it more favorable. Your comments are much appreciated and we look forward to welcoming you back once again.... More 

Nairobi, Kenya
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 10, 2014

We take holidays to break away from the fast corporate world and spend quality time with our loved ones. However, other than for my family and friends we had traveled with, all other interactions were corporate and not relaxing at all! from the swimming pool towels debacle, not so tidy beddings, generally unfriendly staff, unfresh meals etc What shocked me... More 

Was this review helpful? Yes 1
Neptune H, Director of Sales at Neptune Village Beach Resort & Spa, responded to this review

Dear Sir, Dear Madam, Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for having gone to the trouble of letting us know your thoughts and concerns. We have forwarded your... More 

Nairobi
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 13, 2014

We spent four nights at Neptune Village over New Year (29 Dec 2013-2 Jan 2014) as a couple with one child 4 years old. We were very happy with our stay, as this stretch of the Diani beach is beautiful with a large reef emerging every low-tide for hours of walking and searching for shells and life of the sea.... More 

Was this review helpful? Yes 1
Neptune-Hotels, Manager at Neptune Village Beach Resort & Spa, responded to this review

Dear NairobiZebra Thank you for finding time to comment on our resort. We are glad that you had a wonderful time with your family and we must admit the beach is white and beautiful especially when it is low tide. The large lawn guarantees ample space for sun basking and enjoying the ocean breeze. Cris crossing from one unit to... More 

Nairobi, Kenya
1 review
3 of 5 stars Reviewed January 8, 2014

We spent 10 nights at the Neptune village in a big group of 10 adults and 9 children all under 12 years of age from December 23, 2013 to January 1, 2014. The kids had a wonderful time with the kids club attendant- Binti doing a wonderful job by having fun activities all day long. The animation team was also... More 

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SENTIDO-Neptune, Manager at Neptune Village Beach Resort & Spa, responded to this review

Dear Sir/Madam Thank you for finding time to comment on your stay with us. We do value you as our guest and appreciate constructive criticism which will go a long way in helping us take corrective measures. Please accept our apologies for the inconvenience caused during your holiday. It is unfortunate that you and your party did fall sick and... More 

Nairobi, Kenya
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 3, 2014

The pros: Very nice grounds - the pool and beach areas are lovely, and the rooms look quite nice from the outside. The staff in the restaurants and by the pool are quite friendly. The cons: First, they did not have enough beach towels, so we were only able to get beach towels on 2 of our 4 days there.... More 

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Neptune-Hotels, General Manager at Neptune Village Beach Resort & Spa, responded to this review

Dear Jessica, Greetings from Neptune Hotels! At the outset thank you for taking the time to comment on your stay with at the Neptune Village, South Coast! Do accept our sincere apologies that your stay was not enjoyable and you had multiple issues with towels, linen, telephones, quality of food etc. Your feedback is being taken very seriously and all... More 

Geel
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 14, 2013

In the meantime a couple of years ago (March 2009) but still have good memories of our Mombasa-Ukunda & safari trips in Kenya. Nice hotel with beautiful surroundings & very helpfull staff.We could even use bikes for free. We made some safari-trips for a couple of days starting from there toTsavo East+West and Amboseli N.P.(beautiful Kilimandjaro views) We also visited... More 

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Neptune-Hotels, Manager at Neptune Village Beach Resort & Spa, responded to this review

Dear Will_7777 Thank you for finding time and reviewing our resort. We take pride on the well manicured gardens which of course are well taken care of by our staff. The bikes are there for guests who would like to take a slow ride while at the same time touring Galu beach on their way to visit the nearest shopping... More 

Salisbury UK
Contributor
19 reviews 19 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 1, 2013

We stayed here for one week in Nov 2013 as we wanted to compare it with Neptune Beach resort, Bamburi, north Mombasa.Overall it gave value for money but I am of the opinion that the extra cost for the Bamburi hotel was worth it. What I did like about the Village Resort was the extensive beach front which enabled one... More 

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Additional Information about Neptune Village Beach Resort & Spa

Address: Diani Beach Road, Galu-Kinondo Beach, Galu Beach 80400, Kenya
Location: Kenya > Coast Province > Galu Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Neptune Village Beach Resort & Spa 4*
Number of rooms: 165
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