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Neptune Village Beach Resort & Spa

Diani Beach Road, Galu-Kinondo Beach, Galu Beach 80400, Kenya
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Neptune Village Beach Resort & Spa
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Neptune Village Beach Resort & Spa
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158 Reviews from our TripAdvisor Community

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Traveler rating
    50
    69
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    3
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Nairobi, Kenya
Level Contributor
2 reviews
4 of 5 stars Reviewed May 30, 2015

We got all Inclusive package. The food was excellent. The staff is very friendly. Only issue we faced at the time of Check in which was delayed despite of our advance booking. I would recommend tourist to enjoy the hospitality of the Neptune.

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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed April 8, 2015 via mobile

Excellent swimming pool. Even better ocean and beach. Good night entertainment. It ends there. On arrival we waited 2hrs before being checked in. No welcome of any sort. Rooms had various issues- plumbing,ac's etc. Rooms are okay but not maintained. We accidently locked our keys in the room- took the team 45minutes to sort us out-simply because they didnt know... More 

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NEPTUNE H, Director of Sales at Neptune Village Beach Resort & Spa, responded to this review

Dear Sir, Dear Madam, Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence to the relevant departments. Yours... More 

Nairobi, Nairobi, Kenya
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed February 15, 2015

I loved my stay at Neptune Village. The rooms are very clean and the staff very friendly and helpful. The Spa..... lovely. Meal times were excellent. The variety was well laid out. Breakfast was my most interesting time as Ochieng the clever monkey kept stealing bananas and giving the lady waitresses a hard time in trying to chase him away.... More 

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2 reviews
3 of 5 stars Reviewed December 16, 2014

Spent a holiday with family,Lost my camera at the reception in november 2012 when checking out,didnt get any help or response from managenent ,felt disappointed and it would take alot of convincing for me to go back there,as i really dont understand how it went missing from reception desk in seconds as they cut the wrist band.

Was this review helpful? Yes
Neptune H, Director of Sales at Neptune Village Beach Resort & Spa, responded to this review

Dear Madam, Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence to the relevant departments. Yours faithfully More 

Nairobi, Kenya
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 16, 2014

Dear Manager, I am confined on wheelchair and visited your hotel from 8th April to 13th April 2014. The most outstanding thing about the resort is the beauty and large space for resting near the beach. The rooms were clean, food nice and plenty. Your staff was responsive and courtious. I have to specially mention, Timothy the Guest Relations Officer,... More 

Was this review helpful? Yes 3
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 2, 2014

Spent 7 nights with my wife there. Our room was ok, it might not be a 4* standard but this can be different in different countries so, based on other people opinions, we got what we were looking for - a good room for a reasonable price. AC wasn't working in the beginning but after I went to reception to... More 

Was this review helpful? Yes 3
Neptune H, Manager at Neptune Village Beach Resort & Spa, responded to this review

Dear nk41r Thank you for finding time to comment on our resort. We are glad that you had a pleasant experience here with us. Our beach lawns are spacious and this offers ample space for basking under the sun. Although one or two guests might have favorite spots this should not grant hindrance to others. Your suggestions are appreciated and... More 

Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 16, 2014

We spent 10 nights in this hotel in February/March 2014 and had a great time. The animation team always had something going on, from beach and pool activities to cooking demos, swahili lessons and village trips. However, if like us you just wanted a quiet relaxing holiday you were left alone to do your own thing. We were told by... More 

Was this review helpful? Yes 2
Neptune H, Manager at Neptune Village Beach Resort & Spa, responded to this review

Dear Janwmcr Thank you for your good comments on our resort. We do pride ourselves on our lovely gardens,the colobus monkeys,birds and above all our staff. We are certainly glad that you had a memorable holiday and will en devour to make it more favorable. Your comments are much appreciated and we look forward to welcoming you back once again.... More 

Nairobi, Kenya
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed February 10, 2014

We take holidays to break away from the fast corporate world and spend quality time with our loved ones. However, other than for my family and friends we had traveled with, all other interactions were corporate and not relaxing at all! from the swimming pool towels debacle, not so tidy beddings, generally unfriendly staff, unfresh meals etc What shocked me... More 

Was this review helpful? Yes 1
Neptune H, Director of Sales at Neptune Village Beach Resort & Spa, responded to this review

Dear Sir, Dear Madam, Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for having gone to the trouble of letting us know your thoughts and concerns. We have forwarded your... More 

Nairobi
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed January 13, 2014

We spent four nights at Neptune Village over New Year (29 Dec 2013-2 Jan 2014) as a couple with one child 4 years old. We were very happy with our stay, as this stretch of the Diani beach is beautiful with a large reef emerging every low-tide for hours of walking and searching for shells and life of the sea.... More 

Was this review helpful? Yes 1
Neptune-Hotels, Manager at Neptune Village Beach Resort & Spa, responded to this review

Dear NairobiZebra Thank you for finding time to comment on our resort. We are glad that you had a wonderful time with your family and we must admit the beach is white and beautiful especially when it is low tide. The large lawn guarantees ample space for sun basking and enjoying the ocean breeze. Cris crossing from one unit to... More 

Nairobi, Kenya
1 review
3 of 5 stars Reviewed January 8, 2014

We spent 10 nights at the Neptune village in a big group of 10 adults and 9 children all under 12 years of age from December 23, 2013 to January 1, 2014. The kids had a wonderful time with the kids club attendant- Binti doing a wonderful job by having fun activities all day long. The animation team was also... More 

Was this review helpful? Yes
SENTIDO-Neptune, Manager at Neptune Village Beach Resort & Spa, responded to this review

Dear Sir/Madam Thank you for finding time to comment on your stay with us. We do value you as our guest and appreciate constructive criticism which will go a long way in helping us take corrective measures. Please accept our apologies for the inconvenience caused during your holiday. It is unfortunate that you and your party did fall sick and... More 

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