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Serena Beach Resort & Spa

Certificate of Excellence
P.O. Box 90352, Shanzu, Mombasa 80100, Kenya
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Best prices for: 1 room 1 guest
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Serena Beach Resort & Spa
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Serena Beach Resort & Spa
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398 reviews from our community

Traveler rating
    234
    107
    39
    13
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melton Mowbray, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We have stayed at Serena Beach many times but in March we took my sister and her husband for their first visit to Kenya.The staff at Serena were amazing. The welcome we received on arrival was wonderful and Breakfast at the beach for my brother in laws birthday was fabulous. All the staff at Serena can not do enough for... More 

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Bath, England, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Whilst visiting daughter in Mtwapa have visited this wonderful hotel on three occasions. The staff and facilities are superb and it is so sad that there are no British tourists visiting these days. We have been in Mombasa for 3 weeks and have had a great time and felt safe despite the sad events in Garrisa just before we arrived.

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Nairobi, Kenya
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Serena just keeps winning (or maybe I'm a just a groupie). Visited when tourism was at an all time low and they were an amazing host. Didn't matter that you were not catering to a fully booked hotel - everything ran as though you were. Great food. Great staff. Clean beach. We had kids with us and they were as... More 

Was this review helpful? Yes 1
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

One of the old glorious hotels in North coast mombasa with the natural ambience of a good ocean resort. I spent 2 working days and enjoyed myself immensely despite it being rainy season.The food was exellent,staff very present and ready to assist. I cant wait to visit Serena with my family soon

Was this review helpful? Yes 2
Leeds
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had four glorious days and this must be the best resort in Mombasa. Revisited after being there in1974! A trip down memory lane! Staff were great and rooms fine although need updating a little. Breakfasts were plenty but they struggled with volume of clients over the Easter break a little. I also didn't like being challenged about having a... More 

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Arusha, Tanzania
Contributor
12 reviews 12 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Have visited this hotel with my clients Mar 2015. It was excellent! Very quiet, relaxed atmosphere. Staff extremely friendly...helps you whenever possible. Rooms in beautiful style, food excellent. Lots of security...feels very safe. Strongly recommend this place.for hooneymooners and bussines persons

Was this review helpful? Yes 1
Kampala, Uganda
Top Contributor
209 reviews 209 reviews
113 hotel reviews
205 helpful votes 205 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Mombasa Serena is an old favourite of mine and returning for a couple of nights was like a trip down memory lane. On check in I was greeted like a long lost friend and when passing Kazuku, the resort's parrot, he too seemed to remember me. My room was ready on check in, crisp and clean, everything working, aircondition... More 

Was this review helpful? Yes 2
Newport Beach, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I visited this beautiful resort March19th-23rd. The best time I will cherish this year. The place faces Indian Ocean, amazing views, clean and comfort rooms. Staff is exceptionally keen to visitors needs. Quality beddings, towels and everything in the room. Staff clean and change your bed every day. Food is high quality and freshly made. Shout out to manager Evelyn,... More 

Was this review helpful? Yes 1
Culemborg, The Netherlands
Contributor
13 reviews 13 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Have visited this hotel during 4 weeks (Feb/Mar 2015). It was excellent! Very quiet, relaxed atmosphere. Staff extremely friendly...helps you whenever possible. Rooms in beautiful style, food excellent. Lots of security...feels very safe. Strongly recommend this place.

Was this review helpful? Yes 3
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 16, 2015

Serena is the epitome of good customer service. Rather than offer a mass market service they have focussed on their niche client base and provided amazing service. From check-in to dining to cleanliness, I am continuously amazed by their focus on detail. Highly recommended for a business or personal trip.

Was this review helpful? Yes 2
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