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Serena Beach Resort & Spa

Certificate of Excellence
P.O. Box 90352, Shanzu, Mombasa 80100, Kenya
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Serena Beach Resort & Spa
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Serena Beach Resort & Spa
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415 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
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Atlanta, Georgia
Level Contributor
1 review
5 of 5 stars Reviewed 4 days ago NEW

My family and I had the most wonderful experience recently, spending 4 days enjoying this beautiful resort. Mr Tuva and his team made our stay very memorable, going above and beyond accommodating our large family request. The food is to die for, we ate to our fill and even the pickiest of eaters still had something to enjoy. Judy with... More 

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Twynholm, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

My husband and I stayed here for 3 weeks in march with my sister and her husband who are very regular visitors to this hotel. They have been coming twice a year for the last 15 years so I needed to see what all the fuss was about! - I was not disappointed. We were made to feel so very... More 

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K
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel as all Serena hotels have great service. The food is also fantastic. The spa is also great and the prices are reasonable for a spa. The hotel however is in great need of a refurbishment or renovation. Our first room was smelling of mold. The hotel was great at moving us to a room on the other side... More 

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Pretoria, South Africa
Level Contributor
149 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 stars Reviewed 1 week ago

It is such a pity to see how politics messed up the Mombasa holiday region. All along the beaches are empty hotels. On the beaches are heavily armed guards to protect the handful of people who do decide to visit Mombasa. The hotels are struggling to stay alive as they don't get enough people to visit the region. In all... More 

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mombasa
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Fantastic. very welcoming. quite and peaceful for relaxation. rooms are very good, simple and very well maintained. house keeping service very good. food wide variety and everything is freshly prepared. staff most friendly and efficient. very pleasant for family and couples. garden was evergreen.

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Muscat Governorate, Oman
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 weeks ago

My recent stay in Mombasa was great and the Serena hotel was superb. All the staff were professional and very kind. They went the extra mile with warm smiles and the food was fresh and tasty. Maisha Spa was a great treat after a long flight. Mohammed Ahmed

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Beveren
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I love serena beach...my favourite and place to be........Jahazi seafood resturant and Maisha Spa a must to visit everyday of my holiday there. The staffs are very friendly and helpful i always feel at home.its also very safe for anybody and the weather is great to sunbath..

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Serena has always been one of our favorite hotels since 2011 during our honeymoon and this year was no different. They have the most friendliest of staff and it's the little things they do that keep us going back. During our honeymoon they setup a surprise private breakfast by the beach that was "to die for" and we always remember... More 

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Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

At Serena beach Mombasa. Most amazing home away from home to be. Beautiful grounds great staff.absolute just nothing I can fault. If you want peace of mind this is the stress free zone you need..most amazing was to go to the spa run by Lucy kuibita the spa manager who is amazing in her craft and they have Elemis products😳..who... More 

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Nairobi Region, Kenya
1 review
5 of 5 stars Reviewed 3 weeks ago

I am surprised to see these comments as I am a regular guest at Serena Beach and have just returned after a fabulous break with the family. The staff are ever so pleasant :-). The food and service was excellent and the Jahazi Grill Restaurant dinner experience as always was truly memorable.

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