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Serena Beach Resort & Spa

Certificate of Excellence
P.O. Box 90352, Shanzu, Mombasa 80100, Kenya
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Serena Beach Resort & Spa
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Serena Beach Resort & Spa
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390 reviews from our community

Traveler rating
    230
    103
    39
    13
    5
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75
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44
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (97)
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Culemborg, The Netherlands
Contributor
13 reviews 13 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Have visited this hotel during 4 weeks (Feb/Mar 2015). It was excellent! Very quiet, relaxed atmosphere. Staff extremely friendly...helps you whenever possible. Rooms in beautiful style, food excellent. Lots of security...feels very safe. Strongly recommend this place.

Was this review helpful? Yes 2
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Serena is the epitome of good customer service. Rather than offer a mass market service they have focussed on their niche client base and provided amazing service. From check-in to dining to cleanliness, I am continuously amazed by their focus on detail. Highly recommended for a business or personal trip.

Was this review helpful? Yes 1
nairobi
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The staff at this hotel go out of their way to make one feel welcome. From the front office to the gardener, absolutely remarkable. Every single request was attended to, and the kids club provided the young ones a chance to socialise on their own. One thing about the Serena hotels, the experience remains unchanged, just lovely!

Was this review helpful? Yes 2
Mombasa, Kenya
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

had a meal at the exclusive Jahazi Grill Restaurant & despite pointing it out to the waiter we ate our meal looking at the monkey urine stains across the adjacent table cloth. Understandably it took the edge off the ambience - can't remember what the food tasted like. Our emailed complaint did not merit a reply. Could do better

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

The Serena beach resort is great for families with kids as they take care of them during the day. Serena offers a great deal of passion and culture to share. It is very safe and we feel that way whilst staying there. However the number of "beach boys" is rather sad, they do not show a threat but can be... More 

Was this review helpful? Yes 1
Contributor
11 reviews 11 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 12, 2015

We have 2 favourite hotels at the Kenya Coast. We have lived here for more than 20 years so we know. One is The Driftwood in Malindi, where the atmosphere is great, especially Christmas and Easter, when all our friends are there, and the Serena Shanzu on any other date. You absolutely cannot fault the Serena, either in Nairobi or... More 

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 22, 2015

Stayed with our two year old son for 4 nights in January 2015. Excellent hotel, highest possible standards, very friendly and professional staff at all levels. The food (breakfast and dinner) is excellent: good variation, well presented, high quality. Every meal is a feast. The compound is a bit of a maze at first, it's supposed to be like that... More 

Was this review helpful? Yes 1
Melton Mowbray, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 15, 2015

We have just spent our14th Christmas and new year at Serena Beach and as usual it did not disappoint us. You could not wish for a better way to spend a holiday . All of the staff gave excellent service,although after all this time we feel they are more very dear friends,there warmth and friendliness is typically Kenyan and we... More 

Was this review helpful? Yes 2
Johannesburg, South Africa
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 9, 2015

Visited on the 22nd November 2014 to watch sport. Hotel is in a lovely spot but like many places on the Kenyan coast is currently almost deserted. This makes it particularly surprising that the staff refused to let us pick up a plate of food from the buffet and sit with it a few yards away in front of the... More 

Was this review helpful? Yes 4
Nairobi
2 reviews
4 of 5 stars Reviewed January 6, 2015

I stayed at the Serena Beach Resort & Spa in December 2014 for 5 days. I was on official duty. I brought along my two daughters (12 and 22 years) for their holiday. My experience was excellent. The reception staff were consistent with their feedback to my unique requests. I needed a room and services that were half officially paid... More 

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