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All 6 Shanzu hotels

Serena Beach Resort & Spa

4.5 of 5 Resort   |   P.O. Box 90352, Shanzu 80100, Kenya
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Serena Beach Resort & Spa
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85%
Ranked #1 of 6 hotels in Shanzu
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Msikiliza Nairobi
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356 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
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English first
Nairobi
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Spent two weeks mid May to early June here this year. The booking process was super from the Nairobi Serena staff especially Joyce who was instrumental in ensuring we got the room of our choice by co-ordinating this earlier. First off we were impressed by the staff who are very helpful and friendly. Some individuals stuck out; Phoebe at the... More

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1 review
3 of 5 stars Reviewed 3 weeks ago

I was at the spa this Saturday and had a lovely treatment thanks to Douglas and company. The spa was clean and very soothing, i really enjoyed myself. However when i arrived at the gate, the gate/watchman/security guard was very rude to me and made me enter through the staff entry to access the spa. I was staying at a... More

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1 review
5 of 5 stars Reviewed June 2, 2014

Clean and spacious rooms, serene environment, I liked.. the staff were quite hospitable. Nice location and quite secure. Nice place for a family get out, best for couples.. The food was quite good I would recommend it anytime..

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Nairobi, Kenya
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 30, 2014

Second time here and was highly impressed by how the staff have maintained their hospitality. Food quality and variety was great along with live bands on selected dinner days. Private beach with a variety of activities. Rooms were clean and spacious. Maisha Spa - pure bliss!

Was this review helpful? Yes 1
Nairobi, Kenya
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 23, 2014

Clean, serene, nature filled, cool, and enchanting. Lovely for a couple. Quiet nights. Apartment kind of room setup's and very private. Spacious - An experience not to miss out on. Great food, Gymn facility available for residents. highly secure. They have an amazing spa and wellness center.

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London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 13, 2014

Stayed here for a week and i thoroughly enjoyed the experience I had there along with my family. The food was great and view was fantastic, It was all spotless and, to top it all off, the staff were delightfully welcoming.

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Sussex
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 4, 2014

We stayed for 2 weeks last October. We found the staff - especially Phoebe on the front desk - to be extremely helpful and polite with nothing too much trouble. When we arrived we found the room we were given to be a little dark with no view of the ocean, but a few words to Phoebe and we were... More

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Melton Mowbray, United Kingdom
1 review
5 of 5 stars Reviewed April 30, 2014

We have stayed at Serena many times and yes there are a few problems with WiFi connection which can be frustrating as sometimes during a long stay we have to work,but we are told that hopefully this is going to be addressed. As for the beach boys a very firm no thank you is mostly all that is required. The... More

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Nairobi, Kenya
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 20, 2014

We just went in to have a quick lunch and a glass of wine. It took the staff 20 minutes to get a glass of wine. My husband and I ordered a starter and a main course each. The food took more than an hour to arrive and eventually when it did, they had mixed up the starters. So they... More

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Mombasa, Kenya
1 review
3 of 5 stars Reviewed April 6, 2014

While the location is ideal, and the staff are awesome. This place has it's challenges. (1) For one, substandard Internet service. The network is shoddy, at best. And the staff is fully aware of it, but seemingly not interested in making the investment to upgrade (I was here on business, so I needed Internet service). (2) They beach is nice,... More

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Additional Information about Serena Beach Resort & Spa

Address: P.O. Box 90352, Shanzu 80100, Kenya
Location: Kenya > Coast Province > Shanzu
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Serena Beach Resort & Spa 4.5*
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Also Known As:
Serena Beach Hotel Shanzu
Serena Beach Hotel And Spa
Hotel Serena Beach

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Amenities

Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Class
Official Description (provided by the hotel)
With the shimmering sands and waters of the Indian Ocean stretching before it, amidst verdant, bougainvillea-filled gardens, and shaded by gently swaying palm trees, the Mombasa Serena Beach Hotel represents the ultimate escape. The legendary 13th-century Swahili town of Lamu inspires and styles it. ... more   less 
Number of rooms
166

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