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Serena Beach Resort & Spa

4.5 of 5 P.O. Box 90352, Shanzu 80100, Kenya
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Certificate of Excellence 2014
Serena Beach Resort & Spa
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Serena Beach Resort & Spa
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383 reviews from our community

Traveler rating
    226
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    39
    12
    5
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73
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed with our two year old son for 4 nights in January 2015. Excellent hotel, highest possible standards, very friendly and professional staff at all levels. The food (breakfast and dinner) is excellent: good variation, well presented, high quality. Every meal is a feast. The compound is a bit of a maze at first, it's supposed to be like that... More 

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Melton Mowbray, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We have just spent our14th Christmas and new year at Serena Beach and as usual it did not disappoint us. You could not wish for a better way to spend a holiday . All of the staff gave excellent service,although after all this time we feel they are more very dear friends,there warmth and friendliness is typically Kenyan and we... More 

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Johannesburg, South Africa
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Visited on the 22nd November 2014 to watch sport. Hotel is in a lovely spot but like many places on the Kenyan coast is currently almost deserted. This makes it particularly surprising that the staff refused to let us pick up a plate of food from the buffet and sit with it a few yards away in front of the... More 

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Nairobi
2 reviews
4 of 5 stars Reviewed 3 weeks ago

I stayed at the Serena Beach Resort & Spa in December 2014 for 5 days. I was on official duty. I brought along my two daughters (12 and 22 years) for their holiday. My experience was excellent. The reception staff were consistent with their feedback to my unique requests. I needed a room and services that were half officially paid... More 

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London, United Kingdom
Contributor
16 reviews 16 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We had a really super week at the Serena. The hotel is spread out with lovely gardens. The pool was great and there is great service all day for drinks and food wherever you are. The breakfasts and dinners included in our package were some of the best buffet style food we've had anywhere and the staff are really lovely.... More 

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2 reviews
5 of 5 stars Reviewed 4 weeks ago

We got married at Serena beach in November and it really was out of this world and cannot recommend it enough as an amazing wedding venue, honeymoon stay or just a holiday with family or friends!! From the support the hotel gave us throughout the year with our very own dedicated wedding planners from A far who were always on... More 

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Nairobi, Kenya
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 18, 2014

I stayed here for a weekend in November 2014.The reception was very nice..food tasty and beach wonderful.The rooms were a bit out dated but the bathrooms were up to date and spacious.The beach was spacious as the next hotel is closed down.It was a bit full so anyone who wants to hideaway may find it hard to do at Serena,... More 

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Barcelona, Cataluña, Spain
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 3, 2014

I really didn't know what to expect after the drive from the airport. I was tired and sleepy after a night flight and just looking forward to a good rest. The welcome at the hotel soon washed away the drowsiness and once I had looked around quickly, I realised I didn't want to rest just yet; what I wanted to... More 

Was this review helpful? Yes 1
Nairobi, Kenya
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 2, 2014

The buffet variety is very good.The rooms are a bit old but very clean.Good air-conditioning in the rooms.The rooms have a TV but with few channels but then again you did not go there to watch TV.Take some time to walk on the beach.They only have one pool which can get really full during peak.Take time to enjoy the spa.We... More 

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Nairobi Region, Kenya
1 review
3 of 5 stars Reviewed December 1, 2014

we arrived from Nairobi in the morning but had to wait over 4 hours to get a room allocated. We were not even offered anything to drink as we waited. We had to complain to the management to get a glass of cold passion juice. The experience was disappointing. Otherwise, friendly personnel

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Additional Information about Serena Beach Resort & Spa

Address: P.O. Box 90352, Shanzu 80100, Kenya
Location: Kenya > Coast Province > Shanzu
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Serena Beach Resort & Spa 4.5*
Number of rooms: 166
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Also Known As:
Serena Beach Hotel And Spa
Serena Beach Hotel Shanzu
Hotel Serena Beach

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