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All 6 Shanzu hotels

Serena Beach Hotel & Spa

4.5 of 5 Resort   |   P.O. Box 90352, Shanzu 80100, Kenya
Hotel amenities
Serena Beach Hotel & Spa

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Ranked #1 of 6 hotels in Shanzu
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 2 weeks ago
Mrsinsay Mombasa, Kenya
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352 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
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English first
Nairobi, Kenya
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed 4 days ago NEW

We just went in to have a quick lunch and a glass of wine. It took the staff 20 minutes to get a glass of wine. My husband and I ordered a starter and a main course each. The food took more than an hour to arrive and eventually when it did, they had mixed up the starters. So they... More

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Mombasa, Kenya
1 review
3 of 5 stars Reviewed 2 weeks ago

While the location is ideal, and the staff are awesome. This place has it's challenges. (1) For one, substandard Internet service. The network is shoddy, at best. And the staff is fully aware of it, but seemingly not interested in making the investment to upgrade (I was here on business, so I needed Internet service). (2) They beach is nice,... More

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Nairobi, Kenya
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Serena, when do you ever disappoint? this was nothing short of great. a nice lovely small ( compared to other Serenas) hotel that I loved. the ambiance is fantastic. the coastal theme is beyond amazing. the FOOD. ooh goodness beyond excellent ( especially there continental breakfast) I loved it!!!

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London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 28, 2014

Right from the day we arrived, it was excellence par our expatiations. From the reception to the room attendant , from the kitchen staff to the beach towel boys…everyone gets 10 out of 10 !! They were all courteous and other hotels should learn a thing or two from them. Always with a smile on their face. The food was... More

Was this review helpful? Yes 3
Bedford, United Kingdom
Contributor
13 reviews 13 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 23, 2014

Having looked at other reviews I have nothing much to add but totally agree with the comments on the very friendly staff and excellent food. The fact that so many residents are repeat and long time guests speaks for itself. One point that is not mentioned is the very good medical services. They have a very experienced in house nurse,... More

Was this review helpful? Yes 1
Welaka, Florida
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 20, 2014

This was my first trip to Kenya and my 3 week stay over the Christmas and New Year's Holiday at the Serena Hotel was excellent - from the friendly, attentive staff, great food and a super pool and beach area, and spa. The hotel could do with a facelift in some areas, but overall the room and facilities were good.... More

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Goma, Democratic Republic of the Congo
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 20, 2014

As frequent traveller, I do not recommend this hotel, as it is not worth it. Half board treatment here means half of the quality that you can find in a 4 stars hotel, for example in Zanzibar. Starting from the small room: super small toilet, old and noisy air conditioner, with cables out of the machine and spreading everywhere; no... More

Was this review helpful? Yes 1
SerenaHotels, General Manager at Serena Beach Hotel & Spa, responded to this review

Thank you for your comment and we are disappointed that our services did not live up to your expectations. We are surprised that you did not find TV channels or Internet in the room as we have this service in all room categories. Your comments on the food quality and offer, as our regular meal offers differ from your comments.... More

TORONTO
Senior Contributor
47 reviews 47 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 7, 2014

Jambo!!! Habari Ghani!!?? This means Hello how are you? I know i'm running late on this review but i might as well let everyone know about my last stay at the Serena Beach Hotel & Spa in Mombasa!! If you're on a major tour of Africa or will be touring anytime down the road and you are looking for a... More

Was this review helpful? Yes 2
North West London
Top Contributor
54 reviews 54 reviews
9 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed February 3, 2014

The staff are wonderful warm and friendly, the facilities are good, especially the Maisha Spa which did a great treatment (thanks Jane K). Rooms are bright and spacious and clean and have a wonderful location with most rooms facing the sea. The negative points would be the games area which had very tatty pool tables, darts board and table tennis.... More

Was this review helpful? Yes 4
Northern Ireland
Contributor
14 reviews 14 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 27, 2014

What can I say but a huge thank you to all the staff of the Serena Beach Hotel. I have never come across staff who were so unfailingly welcoming, polite, friendly and unobtrusively attentive as this hotel has. Everywhere we went we met smiling faces, Jambo, Welcome and we were made to feel special to them all. The hotel was... More

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Additional Information about Serena Beach Hotel & Spa

Also Known As:
Serena Beach Hotel Shanzu
Serena Beach Hotel And Spa
Hotel Serena Beach
Serena Beach Hotel
Address: P.O. Box 90352, Shanzu 80100, Kenya
Location: Kenya > Coast Province > Shanzu
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #1 of 6 hotels in Shanzu
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Serena Beach Hotel & Spa 4.5*
Official Description (provided by the hotel):
With the shimmering sands and waters of the Indian Ocean stretching before it, amidst verdant, bougainvillea-filled gardens, and shaded by gently swaying palm trees, the Mombasa Serena Beach Hotel represents the ultimate escape. The legendary 13th-century Swahili town of Lamu inspires and styles it. ... more   less 
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