This hotel is aweful. Room place and view is good but everything els is awful. Breakfast and lift is awful. Manager is not friendly at all. When there is a problem manager loughs and pretends that he doesn't speak English. Also there is no doors in toilet. This thing is really bad

not a good experience. lifts too slow, we always took stairs. old narrow hallways. breakfast mediocre. My advice, go to the hilton in giardini naxos,,, approximately same price, but much better quality The unrenovated rooms are way below average....

I've booked this hotel before reading all these dreadful reviews here, and I'm glad I did. Because after reading all of this I was almost in despair: we can't cancel our reservation, our holiday will be ruined! They say the hotel doesn't look as pictured! Well, actually it does. Maybe they have some bad rooms, but we stayed in room... More

Taormina (and Mazzaro, at the base of the cliff) can be very expensive and crowded in the high season, but remains very special nevertheless. This hotel is at the base (Mazzaro), close to cable car and close to the small beaches. In August 2011 only part of the hotel was renovated and not everything around was perfect (lobby and pool... More

Hotel is nothing like the pictures on the website from the rooms we received...nothing like a 4 star hotel, some B&B have better standards. Hotel staff were rather lackiing in any customer service area, hotel manager never found when you were complaining....A terrible experience, worst hotel i have ever stayed in SICILY.

This is no way a four star hotel - more like a one star. We checked out after a couple of days and stayed in the Grand Hotel Mazarro Sea Palace which was perfect.

It looks that the rooms are part of the ancient ruins around. You can see the bricks in parts of the walls room, and the humidity odor is intense. Our room was dirty… really dirty.

Very disappointed in this hotel. Price/quality ratio is terribly low. It’s a shame that this hotel is qualified as a 4 star hotel. The swimming pool was very dirty and looked over a building excavation on the other end of the street. Not the nice view you see on the photos on the website. Except for the suites in the... More

Avoid this hotel. Food is terrible with poor service. They may attempt to over charge your bar bill. The rooms are filthy and very badly maintained. Mould on the walls, plaster so damp it's dropping off. Black mould around bath. No ventilation of the bathroom/WC except to the bedroom. If this is Italian 4* then they need to send their... More