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The Naka Island, A Luxury Collection Resort & Spa Phuket

Certificate of Excellence
32 Moo 5 | Paklok, Thalang, Phuket 83110, Thailand
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The Naka Island, A Luxury Collection Resort & Spa Phuket
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The Naka Island, A Luxury Collection Resort & Spa Phuket
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454 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Naka Island, A Luxury Collection Resort & Spa Phuket
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Sydney Australia
Level Contributor
123 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed November 27, 2012

The resort occupies the whole island just off the north east coast of Phuket. The only access is by boat and once there you are basically isolated from the rest of the world. If you come here to get away from the world in a delightful tropical paradise you will not be disappointed. The rooms are like whole houses, each... More 

Was this review helpful? Yes 1
Erich_FRIEDL, General Manager at The Naka Island, A Luxury Collection Resort & Spa Phuket, responded to this review

Dear driverrolf, Thank you for choosing to stay at The Naka Island, A Luxury Collection Resort & Spa, Phuket and for taking the time to post your review on trip Adviser. I am delighted that you enjoyed your Private Villa, dining and the resort activities and that you wanted to share your experience with other travelers. Your kind comments have... More 

Gold Coast, Queensland, Australia
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed November 25, 2012

My family and I stayed for 1 week at The Naka Island Resort recently. We chose to stay here as we had heard many good things about it from some friends that have stayed there previously. The arrival process was so welcoming, firstly being greeted at the Phuket Airport and then driven in luxury BMW to the marina, then a... More 

Was this review helpful? Yes 1
Erich_FRIEDL, General Manager at The Naka Island, A Luxury Collection Resort & Spa Phuket, responded to this review

Dear Brendan M, It is certainly nice to hear that you enjoyed your stay with us at our resort with your family in November. I would like to thank you for taking the time to write your review and for the many compliments you have mentioned in regard to our resort service and fine resort qualities. At The Naka Island,... More 

Houston, Texas
Level Contributor
80 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 stars Reviewed November 23, 2012

My wife and I stayed here one night. We stayed four nights at another resort in Phuket, the Pavilions. The Pavilions was a far better option. The reviews about the mediocre food, mosquitoes, etc. are accurate. However, it is a quaint, very secluded resort. We liked the peaceful calm of Naka Island. I would recommend this as a good day... More 

Was this review helpful? Yes 2
Erich_FRIEDL, General Manager at The Naka Island, A Luxury Collection Resort & Spa Phuket, responded to this review

Dear Shooperlaw, Thank you for your recent review following your one night stay at The Naka Island, A Luxury Collection Resort& Spa, Phuket, in November. It is pleasing that you liked our resort for being the secluded, quaint, peaceful, calm place that it has been designed to be away from the noise and nightlife of the many Phuket Island resorts.... More 

Singapore, Singapore
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed November 23, 2012

Like any other Starwood Luxury Collection hotels everything looks impeccable, but at The Naka Island Resort it just did not feel like the overall experience was worth the amount paid. I was there last October for four days on a Sea View Pool Villa. Pros and Cons: VILLA Very comfortable, beautiful, and insect free. Actually insects were not a problem... More 

Was this review helpful? Yes
Erich_FRIEDL, General Manager at The Naka Island, A Luxury Collection Resort & Spa Phuket, responded to this review

Dear drealityofitis, Thank you for staying with us recently at The Naka Island, A Luxury Collection resort & Spa, Phuket and for posting your feedback on Trip Advisor. Your comments are important to us and I will personally review them with our management team to help us with our operational improvement process. It is pleasing to hear that you enjoyed... More 

London, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed November 22, 2012 via mobile

The resort and the location are fantastic but the service lets it down. The staff tried hard and were friendly but most lacked the appropriate training and there were too few to manage a five star resort. The restaurants were running low on supplies and service was slow. On checkout we were given the wrong bill and were constantly questioned... More 

Was this review helpful? Yes
Erich_FRIEDL, General Manager at The Naka Island, A Luxury Collection Resort & Spa Phuket, responded to this review

Dear neilshie, Thank you for your recent feedback further to your stay at The Naka Island, A Luxury Collection Resort & Spa, Phuket. I can assure you that your comments have been taken seriously. The issues you have raised including billing accuracy and supply shortages are being reviewed by myself personally with the appropriate department managers to make the necessary... More 

Zurich, Switzerland
Level Contributor
8 reviews
3 of 5 stars Reviewed November 20, 2012

To start with, we enjoyed those five days and relaxed on the island. The big BUT is that there is a reason why you think you get a better deal compared to the higher priced six senses, amann resorts or one and onlys - you simply don't get it by a mile: Manager and senior team - non existent A... More 

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Erich_FRIEDL, General Manager at The Naka Island, A Luxury Collection Resort & Spa Phuket, responded to this review

Dear centocelli, It pleases me to hear that you love Starwood and that you enjoyed your five days of relaxation at The Naka Island Resort & Spa and your kind compliments regarding your villa. What is alarming, though, is to hear some of your negative feedback concerning some parts of our operation that we have rarely received before. Myself, our... More 

Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed November 18, 2012

We had a wonderful 9 nights at this resort and we wish we had stayed another week longer! It was great to be in such a private environment - the villa is simply fantastic. It was very spacious and relaxing - a cool air-conditioned haven of peace and quiet. We loved having an iPod preloaded with the relaxing sounds of... More 

Was this review helpful? Yes 1
Erich_FRIEDL, General Manager at The Naka Island, A Luxury Collection Resort & Spa Phuket, responded to this review

Dear Imorum, Thank you for staying with us recently at our resort and also for taking the time to write some feedback following your experience and it pleases me to hear that you and your wife had such an enjoyable 9 night stay with us at The Naka Island Resort. All of your comments have been passed on to our... More 

Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed November 15, 2012

My wife and I recently stayed at The Naka Island Resort. WOW!!! It was the most amazing 5 days of my life. Back home in Australia I work long hours in the fast world of finance and my wife works in the hospitality industry, so we were both looking forward to relaxing and being pampered but she was also interested... More 

Was this review helpful? Yes
Erich_FRIEDL, General Manager at The Naka Island, A Luxury Collection Resort & Spa Phuket, responded to this review

Dear Darryl S, Thank you for staying with us at The Naka Island, A Luxury Collection Resort & Spa, Phuket. I am so glad that you enjoyed your vacation with us so much and I thank you for all your kind compliments. As a team we strive to make each guest feel special during their stay with us and I... More 

Level Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed November 11, 2012 via mobile

We stay 6 days during the last 2 weeks of octuber. It was a wonderful experience, despite that the wheatear was not the best, we have a fantastic relax during these days. Spa services, restaurant and general facilities was perfect for us. We didn't use the bikes, we prefer to walk envelope in the rain. The fact that the resort... More 

Was this review helpful? Yes 1
Erich_FRIEDL, General Manager at The Naka Island, A Luxury Collection Resort & Spa Phuket, responded to this review

Dear Pedro V, Thank you for all of your generous compliments further to your stay with us at The Naka Island A Luxury Collection Resort & Spa, Phuket. It pleases me that you enjoyed your private villa, the dining and your Spa Naka experience. Your comments regarding our service and quality are certainly appreciated by the entire Naka Island team... More 

Singapore, Singapore
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed November 6, 2012

My wife and I came to this resort with my little toddler in October. We stayed for 4 days 3 nights. As previously mentioned by other reviewers - the resort is exclusive as its a 5 minutes boat ride from phuket. It is a place for isolating yourself from attractions and tourists and sourvenoirs The private pool was great, temperature... More 

Was this review helpful? Yes 2
Erich_FRIEDL, General Manager at The Naka Island, A Luxury Collection Resort & Spa Phuket, responded to this review

Dear HarryLillian, Thank you for sharing your recent experience with us. It is pleasing to hear that you and your family enjoyed your private pool, the comfy bed and the food at our signature restaurants. I thank you also for complimenting our high level of service as our aim is to provide our guests the best personalized service possible to... More 

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