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W Retreat Koh Samui

5.0 of 5 4/1 Moo 1 Tambol Maenam | Surat Thani, Mae Nam, Ko Samui 84330, Thailand
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Certificate of Excellence 2014
W Retreat Koh Samui
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W Retreat Koh Samui
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551 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (130)
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Geneva, Switzerland
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I travelled with my friend for a weekend in Koh Samui. First time, stepping in to the resort it was like an escape and the welcome was very friendly. We had a jungle room and the actual rooms are bigger than the pictures. The facilities were wonderful and we didn't want to leave. We enjoyed an evening in Namu and... More 

Was this review helpful? Yes 1
Jean N, Manager at W Retreat Koh Samui, responded to this review

Dear Syllveee, Thank you very much for allowing us to create a perfect stay experience and for your nice comments via TripAdvisor. We have passed on your recognition to the talents and awaiting for your next visit. Regards, Jean Naronglith | Director of Operations More 

Florence, Italy
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

An amazingly beautiful resort, spectacular villas and great service. I did not want to leave the W resort, everything was amazing. The staff provided the W service standard with a smile and personality, not just cookie cutter customer service , they were genuinely nice to the guests. The villas were fantastic, the Tropical Oasis was a paradise and the villa... More 

Was this review helpful? Yes 1
Jean N, Manager at W Retreat Koh Samui, responded to this review

Dear Dani485, Thank you for your kind time to review our retreat via TripAdvisor. We are delighted to hear that you have enjoyed escape with us. Thank you for high-lighting the T-Time & our Mega breakfast buffet that we are well known for on the island. Come back again soon. Regards, Jean Naronglith | Director of Operations More 

Singapore, Singapore
Top Contributor
80 reviews 80 reviews
77 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here for a weekend away for our wedding anniversary. We had a staycation at W Singapore 2 weeks before this but since that hotel completely ruined our anniversary weekend, we decided to do another celebration, this time at W Koh Samui. Despite the rainy weather, we had an excellent stay at this resort. The staff were lovely and really... More 

Was this review helpful? Yes 1
Jean N, Manager at W Retreat Koh Samui, responded to this review

Dear corky_c, Thank you for your kind time to share with other travellers in regards to your recent experience via TripAdvisor and those pictures speaks for itself that you have enjoyed your anniversary with us. As a seasoned Starwood visitor, I'm glad that we have met and exceeded your expectations on this occasion and that we have passed the benchmark... More 

Contributor
13 reviews 13 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

On our honeymoon my husband and I decided to go to Thailand. Our second stop was Koh Saumi, the W retreat. Unfortunately it's not what we expected at all. Extremely overrated!! The reception area is understaffed, we usually have to wait for someone to come assist us. It was very frustrating. We are currently staying in what they call an... More 

Was this review helpful? Yes
Jean N, Manager at W Retreat Koh Samui, responded to this review

Dear Shaikha_alk, Thank you for your kind time to elaborate further on TripAdivisor in respect to your recent stay with us. While these issues were high-lighted while you are still with us, we are thanksfull for your constructive feedback. We do apologize indeed for not be able to meet and exceed your expectations on this occasion and we wish you... More 

1 review
1 of 5 stars Reviewed 4 weeks ago

I was travelling with 3 other friends. Two of us are booked in the W. We flew together and the moment we arrived hotel the staff had emphasize that no visitors were allowed after 9pm. I totally understand that and I also EMPHASIZED that my friends are staying else where and would only like to come and check out our... More 

Was this review helpful? Yes
Jean N, Manager at W Retreat Koh Samui, responded to this review

Dear Mandinana, Thank you very much for your kind time to share with other travelers and addressed our shortcomings. We are sorry to read via this medium that you and your friends did not enjoyed our services and we are looking into your recommendations in order to improve further. It would be great if you could elaborate a bit further... More 

Boston
Contributor
14 reviews 14 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

W Retreat in Koh Samui is perfect. When we arrived at W Hotel, we could see a beautiful reception with a gorgeous sea behind. Clerk was so friendly and helpful. We could make our check in quickly and went to our room. The clerk went with us and showed our beautiful big room ocean view that had a big private... More 

Was this review helpful? Yes 1
Jean N, Manager at W Retreat Koh Samui, responded to this review

Dear Alex W, It is with great pleasure to read that you have experience nothing than a perfect stay. We are thanksfull for your kind time as well to share with other travelers your recent visit at our property. You have rightly pointed out many aspects that we have on offer and we certainly agreed with you about our service... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 10, 2014 via mobile

If I could describe this resort in one word, it would be PERFECT! From the accommodations, ambiance, views and staff, everything was perfect. Most of all to the staff. Everyone, from the pool cleaners to management staff, were simply outstanding and extremely friendly and helpful. This is a great place to get away and where you are literally treated like... More 

Was this review helpful? Yes
Jean N, Manager at W Retreat Koh Samui, responded to this review

Dear Paivan1, Thank you very much for your kind time to share your recent experiences with other travelers. We are delighted to hear that we have lived up to your expectations and for sure your positive feedback will be shared with our team. Please do not hesitate to stay with us again next time you're in Koh Samui. Regards, Jean... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 9, 2014

This hotel is not exclusive. A lot of outside visitors came to take pictures with the W sign and we, the guests of the hotel had to wait for this big group of outsiders to leave so that we can take picture with the sign. And the only time no visitors were at the W sign was at night where... More 

Was this review helpful? Yes 1
Jean N, Manager at W Retreat Koh Samui, responded to this review

Dear Adilah I, Thank you very much for your kind time to share with other travelers about your recent visit to our property. While I'm regretting to read and understand that not all aspects went according to the plan, I have taken the liberty to share your constructive feedback to the respected teams in order to improve upon. An apology... More 

Columbus, Ohio
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 8, 2014

I have always wanted to visit this W so when I was in Bangkok, I couldn't pass up the opportunity to make a quick escape to Koh Samui. The W retreat was more amazing than I imagined. Upon arrival we were greet immediately with a warm welcome by the staff accompanied by their signature welcome drink that changes colors! After... More 

Was this review helpful? Yes
Jean N, Manager at W Retreat Koh Samui, responded to this review

Dear CMCTIER, Thank you so much for your glowing review and recognition on our retreat via TripAdvisor. We are glad to see that you have enjoyed many aspects that we have on offer, as well as high-lighting into finer details the various interaction points that you have encountered with our talented team members. Your comments are surely passed on to... More 

Contributor
11 reviews 11 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 6, 2014

What to say more? We came in family last week. We had two Tropical Oasis, and it was amazing, a dream with eyes wide opened. The sound quality of the Yamaha speakers is impressive, and taking a midnight bath in the huge pool assigned to each room is overwhelming. So I would like to thank all of you. You deserve... More 

Was this review helpful? Yes 1
Jean N, Manager at W Retreat Koh Samui, responded to this review

Dear Randolph & Valentine, Thanks a lot to share your recent experiences with other travelers via this medium. We are doing our best to impress and we hope that your parents also enjoyed the trip, the villa and many other aspects that we have on offer, including our famous whatever/whenever service. It is really great to see and hear that... More 

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Additional Information about W Retreat Koh Samui

Address: 4/1 Moo 1 Tambol Maenam | Surat Thani, Mae Nam, Ko Samui 84330, Thailand
Location: Thailand > Surat Thani Province > Ko Samui > Mae Nam
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — W Retreat Koh Samui 5*
Number of rooms: 74
Reservation Options:
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Also Known As:
w Retreat Koh Samui Hotel Mae Nam
W Retreat Koh Samui Ko Samui, Thailand
Hotel Style:
#3 Romantic Hotel in Mae Nam
#4 Spa Hotel in Mae Nam
#4 On the Beach Hotel in Mae Nam
#5 Luxury Hotel in Mae Nam
#5 Family Hotel in Mae Nam

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