After having so many friends stay here over the years, we were very surprised to find the hotel in state we found it. Staff uninformed, staff very rigid, facility not clean except for main common rooms. We stayed in October of this year. I wrote a complaint directly to R&C and received just as angry and inappropriate response as I... More

If you're looking for a nice quiet hotel, then this is it. It has a large garden outside and makes you feel like you're staying in a castle. Also has tennis courts. The rooms are also located in different parts of the building complex, so it looks more like a large house than a hotel. Service is good, we ate... More

We stay here for two nights on our Trafalgar tour of Italy. The hotel is a large villa outside of Florence and set in beautiful grounds. We were taken in to Florence each day in the tour coach so the location was fine for us. We had a beautiful large room, nicely furnished, with tiled floor and doors opening out... More

This place was very disappointing. It was Dark, not clean, isolated, and not a friendly staff. We only stayed a matter of hours. Our reservation was not correct and were told by the not so friendly lady @ the desk that we only reserved for 4 not 5. Well of course we know how many children we have so I... More

My partners parents had visited this hotel in 1999, and because they experience such great levels of service, in a wonderful location, near to Florence, when we planned a trip to Florence, they were very excited to take my partner & I back to the hotel. However, we were all bitterly dissapointed. The hotel is set in a great location,... More

The Hotel Relais Certosa is a place we would like to stay at again if and when we return to Florence. Its location outside the city center but a short shuttle ride away made for a relaxing stay. The shuttle drive was a real gentleman. The morning staff in the restaurant was very attentive. This is a classic hotel of... More

This is a great hotel if you have a rental car and are more interested in touring the wine country than being in the heart of Florence. Just 15mins by taxi ($25 ride from the Ponte Vecchio Bridge) it's still definitely close enough to see the sights. I was staying here for a wedding at the Certosa Monastery (on the... More

This hotel is lovely. They also have FREE PARKING AND A FREE BREAKFAST BUFFET. The distance to Florence is short (10 mins) they have a free shuttle but you are just a minute from the freeway so there is no problem. Very lovely setting. We stayed in two different rooms. One was separate from the main building and had a... More

The location is excellent if you want to avoid the higher costs of staying right in Florence. It's about 15-20 minute ride into the City. As other travelers indicated, the shuttle into town is great. If you don't want to wait until later in the day to get the shuttle, you can take the #37 bus back to the hotel,... More