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NovaSamui Resort Koh Samui

147/3 Moo 2 Chaweng Beach, Bophut, Ko Samui 84320 , Thailand
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NovaSamui Resort Koh Samui
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NovaSamui Resort Koh Samui
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43 reviews from our community

Traveler rating
    6
    19
    12
    1
    5
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3
16
6
Business
0
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 5 days ago NEW

The manager is very very rude, refuse to solve the false advertisement of wifi, our reservation saids we have wifi in our room as good as TV and minibar but she told us the wifi was not free. We told here about our reservation and ask to show them it, but we needed a computer or something to download it,... More 

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novasamui, ผู้จัดการทั่วไป at NovaSamui Resort Koh Samui, responded to this review

Dear Francisca, On behalf of the resort manager would like to apologised that you do not have to fix the problems. This problem will be resolved as soon as possible. Unfortunate I do not recieve immediately report from our staff. However I would like to say thanks you for your complaints and I willing to improvement quality of service. Yours... More 

Petersfield, Hampshire
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed February 16, 2015

The place is not amazing but it does offer comfortable accommodation for those not wishing to pay stupid money for somewhere to sleep. We stayed for a total of 8 nights. Whilst I've rated this only a three, it probably is nearer 4 but doesn't warrant the title of Very Good. We stayed in a deluxe room - 101 just... More 

Was this review helpful? Yes 1
Liverpool, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 4, 2015

I'd like to thank all the staff at this hotel they are so friendly cudnt do enough for us a special thank you to joke on the bar he cudnt be anymore helpful wat a guy all staff are friendly to so if you wanna book a hotel go here every think you need is here Thank you very much... More 

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Bolton, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed February 1, 2015

We stayed here for 4 nights. It's very dated. The water in this place is literally yellow and smells very metallic. I sent some clothes to be washed using the in house laundry service and they were presented back to me neatly folded...dirtier than they were originally. How any sane person would fold clothes in that state and present them... More 

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novasamui, ผู้จัดการทั่วไป at NovaSamui Resort Koh Samui, responded to this review
Google Translation

เรียนท่านผู้มีอุปการคุณ ผมขอขอบคุณต่อการตำนิและข้อคิดเห็นต่างๆเพื่อจะได้นำมาปรับปรุงแก้ใขในการบริการให้ดีขึ้นต่อไปและอยากจะให้คุณให้โอกาสเรากลับมาที่โนวาสมุยรีสอร์ทอีกและติดต่อกลับผมได้โดยตรงครับ พีรพล เปิ้นมั่นคง More 

Travelers are raving about these Bophut hotels

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 11, 2015

This resort was very modern at the time of construction. Meanwhile, very outdated with faded glory. The maintenance must be done. I stayed there in the time of year (January) but there were only 10 guests. The resort team is very small and these young people really need to run everything.Their internet service is external and very poor. Offline most... More 

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novasamui, ผู้จัดการทั่วไป at NovaSamui Resort Koh Samui, responded to this review
Google Translation

ผมขอน้อมรับคำตำหนิด้วยความจริงใจโดยจะนำไปปรับปรุงและแก้ไขดีขึ้นต่อไปและปัจจุบันนี้โรงแรมได้ปรับปรุงภายนอกและภายในห้องพักไปบ้างแล้วกว่า 50 เปอร์เซ็นต์และอยากให้คุณให้โอกาสเรากลับมาพักที่โนวาสมุยรีสอร์ทอีกโดยติดต่อผมได้โดยตรงครับ More 

1 review
5 of 5 stars Reviewed January 10, 2015

ive stayed here 15 times my 16th just booked. loads my family and friends been as many times. nice staff. wanna very helpful . the shuttle every half hr is perfect at times but we mainly walk too where we want too go.

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1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 28, 2014

My friends and I stayed here for 7 nights, the gardens are immaculate and colourful, pool area was clean and inviting (especially for the 4 hour happy hour) the rooms were comfortable and clean. The staff are so lovely and helpful, can not say enough about them (the bar tender joke is the best!!!) The only possible downside would be... More 

Was this review helpful? Yes 3
Contributor
16 reviews 16 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed November 19, 2014

We, 2 couples, stayed there for 3 nights in hill rooms. Pros: 1. Free shuttle service to the chewang beach every 30 mins till midnight. 2. Helpful staff 3. The resort was beautiful and clean. Cons: 1. The geyser was not working in our room and my husband got mild electric shock while turning the shower knob. We complained in... More 

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Orebro, Sweden
Reviewer
4 reviews 4 reviews
4 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed November 12, 2014

I really liked this hotel. Stayed here in september 2014. It is not the newest or so but I just liked it. Was going to stay for 2 nights but ended up with 5 nights. It had lots of lizards but as I hate bugs and the lizards keeps them away so that`s nice. Good thing about this place is... More 

Was this review helpful? Yes 1
Liverpool, England
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed October 24, 2014

We stayed for two weeks and although a family member has stayed there many times I was a bit apprehensive due to some poor reviews. However ALL the staff were absolutely brilliant, they couldn't do enough for you. We were given a choice of rooms on arrival, probably because it was outside main season and we chose rooms that led... More 

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Amenities