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Four Points by Sheraton Victoria Gateway

3.5 of 5 829 McCallum Road, Langford, British Columbia V9B 6W6, Canada
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Certificate of Excellence 2014
Four Points by Sheraton Victoria Gateway
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Four Points by Sheraton Victoria Gateway
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317 reviews from our community

Traveler rating
    165
    90
    31
    22
    9
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Four Points by Sheraton Victoria Gateway
See the most recent reviews
Delta, Canada
2 reviews
4 of 5 stars Reviewed September 11, 2014

We stayed at the Four Points the first week in Sep. Hotel was busy. We were in room 304, with a lovely view of the moutains. The front staff were always courteous, helpful and attended to our queries and complaints in a very timely manner. One person that stands out in particular was Michelle V. She went out of her... More

Was this review helpful? Yes
Lawrence B, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Thank You Karen for your recent review on Trip Advisor. We are very pleased you enjoyed your stay and will pass on your nice comments to our team. Once again Thank You, and we hope to see you your next visit. More

Vancouver, British Columbia, Canada
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed September 6, 2014

I stayed at this hotel, in a large suite, number 428, on August 26, 2014. I have previously stayed several times over the years, with no issues. This stay was much different. Check-in did not recognize Starwood Preferred Gold Tier benefit, and did not offer anything as per the tier benefits dictate. I would have taken points. In addition, the... More

Was this review helpful? Yes 1
Lawrence B, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Hi Robert First we wish to apologize for your last stay at the hotel. It is unfortunate that your stay was less than satisfactory. We certainly care about our guests and will use this review as a coaching tool for all the staff members and departments involved that made your stay less than enjoyable. We have since addressed all points... More

Vancouver, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 3, 2014

Good hotel for our ball team. Very accommodating. Staff were helpful and professional. Rooms were clean and average size. Beds comfy with nice duvet. Location was good, next door to Costco and short drive to small strip mall.

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Lawrence B, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Thank You Kevster Always nice to here a good review from our sports teams guest's. We are happy your stay was a good one and we hope to see you again your next tournament in Victoria. More

Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 2, 2014

This hotel is a is in great condition, off in the burbs of Victoria and is usually a great price. Has a pool, gym, decent restaurant but best of all are the rooms. Rooms have a hard wood entrance, well laid out and perfect in terms of clean and function. The value is very high here for any road warrior... More

Was this review helpful? Yes
Lawrence B, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Thanks Fuzzy! We are pleased you found our rooms accommodating and the facilities to be excellent. We would love to see you your next visit and hope your next stay is as good as, if not better than your previous stays. More

Houston, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 2, 2014 via mobile

As a student attending Royal Roads University I stayed at the Four Points prior to my on campus residency. The hotel was clean and comfortable and perched on a quiet street with beautiful outdoor landscape. The front desk staff went out of their way to accommodate me with late check out and complimentary shuttle service. Hotel staff, room service attendants... More

Was this review helpful? Yes
Lawrence B, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Thank You Kylynn for your wonderful review. Yes the hotel is convenient to Royal Roads and we are happy you had a chance to utilize our shuttle service. We are also pleased you found the service at the hotel to be to your satisfaction. We wish you all the best during your time at Royal Roads and hope to see... More

Edmonton, Canada
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 31, 2014

We stayed here for two nights. The room we stayed in was roomy, comfortable, and clean. The hotel was in a nice location outside Victoria with easy access to attractions like Butchart Gardens, Downtown Victoria (Inner Harbour/Royal BC Museum etc) and Fort Rodd Hill. Would stay again next time we are in the area!

Was this review helpful? Yes 1
Lawrence B, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Thanks Dee We also hope to see you again your next visit to the area! More

Elk Mound, Wisconsin
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 29, 2014

Our family stayed here for two nights. Perfect location. Friendly and helpful staff. Clean and comfortable beds. Loved the smell of cedar in the lobby. Breakfast buffet downstairs in the restaurant was delicious, but very expensive. The rooms were quiet. Would highly recommend this hotel.

Was this review helpful? Yes 1
Lawrence B, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Thanks Cedarblade! We would like to thank you for your nice review on Trip Advisor. We are pleased you found the hotel, service and the restaurant to your liking. We also appreciate your recommendation. Once again Thanks! More

Auckland
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 25, 2014

The location was perfect for us. A short drive from Downtown Victoria, and easy access for heading north on the Island. The staff are incredibly friendly and very helpful. We stayed only a couple of nights at the beginning of our Vancouver Island trip and it was a perfect start.

Was this review helpful? Yes 1
Lawrence B, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Thanks Kiwi We are happy you enjoyed your stay and hope to see you your next trip back to Canada! More

Kelowna, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 18, 2014

This hotel is in Langford which is minutes away from the hustle and bustle of downtown Victoria. It is ideally situated for those who want to have access to activities around the Victoria area. It is 2 minutes away from a great go-kart/mini-golf facility. Thedis lake is 5 minutes away which is great with the families. The hotel itself had... More

Was this review helpful? Yes 1
Lawrence B, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Dear AmarCanada, I am very happy to hear you found our location to be ideal for your family getaway. We strive for guest satisfaction and look for ways to WOW our guests. Thank you very much for taking the time to write a review of your recent stay with us and we look forward to welcoming you and your family... More

Elkins, West Virginia
Contributor
14 reviews 14 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 15, 2014

I stayed here for a week in August while photographing a wedding. The hotel is lovely, clean, and has the best staff I've ever encountered. Each and every single employee was friendly, courteous, and extremely helpful. They were able to get my delayed bags delivered from the airport much faster than I was going to be able to, were able... More

Was this review helpful? Yes 4
Lawrence B, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Reading your review of your recent stay with us was fantastic to hear. I am very happy you had an exceptional stay due to our staff. I will be sure to share your kind words with Matthew and the rest of the team. We look forward to welcoming you back and providing another memorable stay. More

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Additional Information about Four Points by Sheraton Victoria Gateway

Address: 829 McCallum Road, Langford, British Columbia V9B 6W6, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Langford
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Four Points by Sheraton Victoria Gateway 3.5*
Number of rooms: 117
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Also Known As:
4 Points By Sheraton Victoria Gateway
Four Points By Sheraton Victoria Gateway Hotel Victoria
Four Points Victoria Gateway
Victoria Sheraton
Victoria Four Points

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