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Four Points by Sheraton Victoria Gateway

3.5 of 5 829 McCallum Road, Langford, British Columbia V9B 6W6, Canada
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Certificate of Excellence 2014
Four Points by Sheraton Victoria Gateway
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Four Points by Sheraton Victoria Gateway
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321 reviews from our community

Traveler rating
    168
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    32
    22
    9
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90
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Vancouver, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We booked this hotel last minute and we were extremely surprised and happy with our stay. Traveling with small children can be hectic but the staff had everything ready for us when we we arrived, from our baby cot, extra blankets, and warm hospitality. When we ordered room service they even included for children a variety of dip sauces and... More 

Was this review helpful? Yes
Grande Prairie, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This is the second time I visit Victoria and stay at this lovely property...What can I say more than WOW? They recognized me again, welcomed me back and best of all found a welcome card welcoming me back. I noticed a huge change - a new restaurant, new menu and it was a fantastic experience. I travel a lot and... More 

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Nanaimo, Canada
1 review
3 of 5 stars Reviewed 2 weeks ago

The hotel 'looks' nice. Really nice. Even inside. It was clean and staff were nice. I checked in with my three children, ages 4, 9, & 11. We were dissapointed there was no bath, but the shower 'looked' nice so we were okay with it. It was late and we were hungry and tired, so we looked at the menu... More 

Was this review helpful? Yes 1
Victoria
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Had the pleasure of staying at the 4 points recently for the first time. This is a newer hotel out by the Bear Mountain area of Victoria, close to CostCo and other major shops, but about 15 minutes out of downtown. The room was very clean, and we received a free upgrade to a jacuzzi suite which made for a... More 

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Lawrence B, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Thanks Mr. Jones for your kind review on Trip Advisor. We are very pleased with your great comments regarding the cleanliness and the service in the hotel. We are also happy you were able to receive an upgrade and hope we see you again soon. Happy Holidays and all the best in 2015. More 

Barriere, Canada
Contributor
18 reviews 18 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel was well appointed and very quiet. I might also add it was not very full. The rooms were clean and comfortable, but the shower in one of our rooms had a failure, which the staff quickly repaired. The beds are very comfortable and provided a restful sleep

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Lawrence B, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Thanks Barriere for your recent review of our hotel. We are very pleased you found the accommodations to be clean and comfortable, also we are happy to hear we responded in an efficient manner your request to have your shower fixed. We hope you consider us for your next visit and if you need anything at all please feel free... More 

Saanich, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 13, 2014

We had the "pleasure" of staying there on a Monday night while the hotel was packed for a kid's hockey tournament. When we checked in in the afternoon, everything seemed normal because the hooligans had not returned yet. From 6 PM to 10 PM there were kids running in halls and banging doors. When I asked the front desk to... More 

Was this review helpful? Yes 1
Lawrence B, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Thank You Denis for your recent response to a very busy weekend at the hotel. We do apologize you found your stay less than satisfactory. The weekend in question we did have a very busy hotel with our teams, sometimes the noise and children can seem a little overwhelming, we do try to manage these groups as best we can.... More 

Vancouver Island
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed November 3, 2014

If you view the professional photos from the hotel's website, you will think that this is a luxury property. However the actual rooms were nowhere near as nice. I was shocked at the poor maintenance - huge scratches on the walls, rust and mold in the bathroom, torn fabric on the chairs, and so forth. This hotel really needs to... More 

Was this review helpful? Yes
Lawrence B, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Thank You Islandgal for your recent review of the hotel. We do appreciate your comments regarding the maintenance of the hotel. We are constantly renovating our rooms to make our guests as comfortable as possible. The room you stayed in has since been completely redone and hope you do consider us in the future. More 

Richmond, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 3, 2014

We, too, stayed over the long weekend but were luck not to have been effected by the rowdy wedding guests. Ours was a quick overnight stay. We slept well. We had requested a room on a high floor and away from the elevator. This turned out to be what "made" our stay. We got on the elevator with some fellow... More 

Was this review helpful? Yes
Lawrence B, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

We are happy you enjoyed your stay on a busy weeding weekend at the hotel, we realize sometimes noise can be a little exuberant from our weekend guests, but we do try to keep everyone happy whether it be for a weeding or a quiet visit to the hotel. We hope to see you again in the future. Thanks Again! More 

Victoria Capital Regional District, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 17, 2014

I had my wedding at the four point and everyone raved about how amazing it was. The staff was really helpful and the food was amazing. The events coordinator Leanne was always there to help with any questions i had and to ease my mind when I had concerns. The staff pretty much did everything for the big day. they... More 

Was this review helpful? Yes 1
Lawrence B, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

We are pleased that your wedding was a success and we wish you all the best. We do try to accommodate all our guest requests and your next stay please feel free to contact us directly. We hope to see you again in the future. More 

Vancouver, BC
Senior Contributor
46 reviews 46 reviews
7 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed October 14, 2014

We stayed here last weekend for Canadian Thanksgiving... and with a hockey tournament and a wedding the place was crazy until 4:30am. We called security, but they were not effective even though it was 4:30am. Nice hotel but rowdy guests spoiled our weekend away. The hotel offered no compensation or any vouchers as a result (I spoke with Tina in... More 

Was this review helpful? Yes 1
Lawrence B, Guest Relations Manager at Four Points by Sheraton Victoria Gateway, responded to this review

Thank You Datt for your recent comments. We would like to apologize for your less than satisfactory stay at the hotel. The weekend mention was very busy and we do try to keep the noise levels down during our quiet times, unfortunately that weekend we may have not been as effective as we could have been. We hope you give... More 

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Additional Information about Four Points by Sheraton Victoria Gateway

Address: 829 McCallum Road, Langford, British Columbia V9B 6W6, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Langford
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Four Points by Sheraton Victoria Gateway 3.5*
Number of rooms: 117
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Also Known As:
4 Points By Sheraton Victoria Gateway
Four Points By Sheraton Victoria Gateway Hotel Victoria
Four Points Victoria Gateway
Victoria Sheraton
Victoria Four Points

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