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Scalloway Hotel

Certificate of Excellence
Main Street, Scalloway ZE1 0TR, Scotland
Scalloway Hotel
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113 reviews from our community

Traveler rating
    60
    35
    12
    1
    5
See reviews for
6
31
7
47
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ramsey, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Three of us stayed there for work and the staff couldn't do enough to help us. Very polite and helpful throughout our stay. The food was the best we've eaten on the island and the breakfast will match any five star hotel any day. If you're a whisky drinker you're in for a treat as the bar has about 20... More 

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London
Top Contributor
105 reviews 105 reviews
40 hotel reviews
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed 1 week ago

We have eaten many times in The Scalloway Hotel, and have always found it excellent. This was the first time that we have stayed in the hotel, and were hugely impressed. We were lucky enough to be given the best room in the hotel, which has accommodated a member of the royal family and the Prime Minister in the last... More 

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Lerwick, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Have meant to use this hotel for a long time because of the good reports from friends and family but due to one thing and another have never seemed able to set aside a date to do so. We finally arrived for an overnight stay with dinner for mothers day. We've used every hotel on Shetland over the years(my wife... More 

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1 review
3 of 5 stars Reviewed 3 weeks ago via mobile

The hotel is clean,warm, easy on the eye however the staff and locals who frequent the the bar/ restaurant are the most cold and ignorant people I have had the misfortune of meeting I will never go to this hell hole again

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Caroline M, Owner at Scalloway Hotel, responded to this review

My goodness, someone has offended you! It would have been helpful if you'd given us more information, as I have no idea who upset you, or why. Our staff are a generally a pretty friendly bunch of folk, and the locals are too. We're building up a lot of repeat business. In fact, out of twenty-three guests staying one night... More 

Athens, Greece
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 3 weeks ago

stayed for 7 days for business, lovely building, great view, cosy and friendly staff. The restaurant has very good sea food bit overpriced though. My negative comment is only about cleanliness of the bathroom in my room, I strongly believe that they should pay more attention to this specific matter. Apart from that I had a great time staying there.

Was this review helpful? Yes 1
Caroline M, Owner at Scalloway Hotel, responded to this review

Thank you very much for your review. It's upsetting to read your negative comments about the cleanliness of your bathroom. It's unfortunate you didn't make us aware of your concerns during your stay, as they would have been addressed immediately. It's always frustrating for us when the first we know of any customer complaint is on a TripAdvisor review. Our... More 

Aberdeen, United Kingdom
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 16, 2015

Stayed one night on business. Wowed by the food. Staff encountered a good bunch and Jolene on reception an absolute delight... I've travelled a fair amount and warm helpful can't do enough for you service is exceptional even in USA. If we opened a hotel I'd be aiming to poach her! Both our rooms had nice new bathrooms with underfloor... More 

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1 review
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 5, 2015

Some of the best food I've ever had amazing staff apart from the boss, he seemed to drink behind the bar and also he would stare at my chest when his wife was not around. Although overall nice people apart from Mr. McKenzie.

Was this review helpful? Yes 6
Caroline M, Owner at Scalloway Hotel, responded to this review

I'm not entirely convinced that this isn't a wind-up by someone who knows us, but just in case it's not , I'll put Mr McK on a tighter rein, and buy him a set of blinkers. Pleased you enjoyed the food. More 

allison659
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 25, 2015

Sat in the bar, a lone lady, and had a wonderful lunch. Lovely friendly staff. A nice mix of locals and a couple of tourists. It can sometimes feel a bit...lonely...being a solo woman in a pub, but this was a lovely comfortable environment. Had roast beef, done just the way I asked. Perfect!

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Dubai
Top Contributor
53 reviews 53 reviews
22 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed January 13, 2015

Located on the waterfront in Scalloway (ancient captal of Shetland) Close proximity to Scalloway castle (tourist attraction) Homely atmosphere in hotel Clean and quiet rooms Some have double-beds some have two single beds. Comfortable firm beds. Pillows could be improved Good shower and enclosure for shower Sumptuous spread for breakfast with fruit, several types of cereal and yogurt. Hot food... More 

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Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 12, 2015

The Scalloway Hotel has so many attributes which made our stay so perfect. From the very beginning dealing with them by email, they were very helpful and full of great advice. We travelled there for the fire festival and the procession went right past the front of our hotel, and tickets were sourced for us to get into a hall... More 

Was this review helpful? Yes 3
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