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Hotel Swarn Towers

Certificate of Excellence
228-A, Civil Lines, Bareilly 243001, India
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Hotel Swarn Towers
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Ranked #1 of 13 Hotels in Bareilly
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed February 20, 2015
Gnanavel Mumbai
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45 reviews from our community

Traveler rating
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    1
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6
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28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Mumbai
Senior Contributor
41 reviews 41 reviews
24 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed February 20, 2015

It is hard to find a good hotel in Bareilly. I came across this hotel through a local contact. The suite is really good. Very spacious and well equipped. Very tastefully done. The restaurant I believe is the best in town. Beautiful interior and tasty cuisine. Room service is not upto mark. Response is a bit tardy. Limited parking available.... More 

Was this review helpful? Yes 4
SonaliVinod, Manager at Hotel Swarn Towers, responded to this review

Thank you very much for your positive review of Hotel Swarn Towers for our Suites and our Restaurant. We regret the inconvenience you faced regarding the delay in room service. Since then we have optimized our kitchen and flow of service to reduce the time of service and serve food at the right temperature asap. Apart from our suites, we... More 

Chennai (Madras), India
Contributor
16 reviews 16 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 16, 2015

I stayed at this hotel for the first time during my last visit to Bareilly. In comparison to the hotel (Hotel Amaya) that I was usually booked into this was a far superior and professionally run hotel. I stayed in one of their platinum rooms (apparently largest) & the same had all the amenities that a business traveller would need.... More 

Was this review helpful? Yes 5
rsjuneja, Owner at Hotel Swarn Towers, responded to this review

Dear Guest Greetings of the day! It's our pleasure to hear that you were satisfied by our team's efforts to make your stay a comfortable one. Thank you for appreciating the team and the services . Your appreciation for the minute details help us to keep a check on the quality . The same will be conveyed to the team.... More 

Dehradun, India
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 13, 2015

Nice Ambience..Little Expensive.. Decent Food.. Service by staff is not upto mark & little slow. This is only option in Bareilly..so cant help it Rooms are small in size..Staff is not very courteous..

Was this review helpful? Yes 5
rsjuneja, Owner at Hotel Swarn Towers, responded to this review

Dear Sir, Greetings of the day. We appreciate your feedback . We are taken aback with your negative service encounter. Guest service and hospitality is of utmost importance to us and we remember this while we recruit and train our staff. We would like to get in touch with you and get details about this encounter so we may improve... More 

Mumbai (Bombay), India
Contributor
19 reviews 19 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed December 22, 2014

The rooms here are good and clean. Service is good too. The best part i liked is the location - i could just walk to the railway station. Open space is nice too. I am not sure about the expenses as it was a trip paid by someone else. But I liked the property - Rooms are good, property is... More 

Was this review helpful? Yes 1
SonaliVinod, Head Marcomm at Hotel Swarn Towers, responded to this review

Dear Sir, Greetings from Hotel Swarn Towers,Bareilly !! Thank you so much for your wonderful words of praise and discussing about almost all the aspects of our services. We are appreciative of your gracious comments and assure you of the best services everytime you visit our hotel. Your appreciation would surely be shared with the team. We await to welcome... More 

Lucknow, Uttar Pradesh, India
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 13, 2014

Guys they have awesome service, you order it and you get it. staff is well behaved and well mannered. Although you may miss a little luxury but considering that the Hotel is very old i gives a thumbs up.

Was this review helpful? Yes 1
SonaliVinod, Head Marcomm at Hotel Swarn Towers, responded to this review

Dear Mr.Gaurav Greetings ! Its our pleasure to hear that you were satisfied by our team efforts to make your stay a comfortable one. Thank you for appreciating the team and the services . Your appreciation for the minute details help us to keep a check on the quality . We are thankful to you, to spare some time for... More 

Worcester
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 18, 2014

Clean and comfortable and close to the railway station. Room service food was of a good quality and service was prompt. Had a working fridge on first visit and a broken one on the second, so that was a negative as room standard booked claimed it was a mini-bar! Wi-fi only in reception area, so lack of in-room facility another... More 

Was this review helpful? Yes 1
SonaliVinod, Manager at Hotel Swarn Towers, responded to this review

Dear Sir, Thank you for taking the time to review your stay at Hotel Swarn Towers. Kindly message us your Name and details of your stay as your username hinders us from your identity. This will aid the management to look at the specific inputs during your stay. We sincerely regret any inconvenience you faced during your stay. Apologies for... More 

New Delhi, India
1 review
5 of 5 stars Reviewed October 2, 2014

We had a great stay at the hotel. The hotel is the first property from the railway station therefore access was very convenient. The hospitality was warm and the rooms were comfortable, especially the beds! Even if you are not staying at the hotel, the restaurant is Aurum is a must visit for anyone in town. I further appreciate the... More 

Was this review helpful? Yes
SonaliVinod, Manager at Hotel Swarn Towers, responded to this review

Dear Sir, Thank you very much for taking the time to let us have your comments with regards to your recent stay at our Hotel. Feedback is an essential tool that we use in our business to ensure that the levels of guest satisfaction we provide maintain and enhance the proud reputation that is synonymous with Hotel Swarn Towers. We... More 

Chennai
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 of 5 stars Reviewed September 1, 2014

Was there for a day and half. Good restaurant. Very good rooms, Managed to have one of the best nights sleep among many hotels across the country. Felt really relaxed and the toilet amenities were pretty good. The consumables in the toilet were branded good quality products. The linen was clean and felt as good as new. The only sore... More 

Was this review helpful? Yes
SonaliVinod, Manager at Hotel Swarn Towers, responded to this review

Dear Guest, Thank you very much for your wonderful positive review of Hotel Swarn Towers. Your kind words go a long way to encourage our team. A bottle of your favourite Old Monk rum shall be waiting for you on your next visit. Best Regards Sonali Vinod Head Marcomm More 

delhi
2 reviews
5 of 5 stars Reviewed July 18, 2014 via mobile

Hotel provides various customised package for the travellers like night package or day package. Room and food is good. Value for money. Staff and service was good, overall pleasant experience. Just stone thrown away from railway station is added advantage

Was this review helpful? Yes
rsjuneja, Owner at Hotel Swarn Towers, responded to this review

Dear Guest, Thank you very much for taking out time to write us a positive review for us on Tripadvisor! Your words of praise are a big morale booster and will be shared with the entire team. We shall be coming up with more packages which are aligned with the needs of our guests. We look forward to seeing you... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 18, 2014

I have been staying in this hotel 3-4 days every month for almost a Year. The stay has been "Home away from Home" Extravagant Food, Excellent service and Very Comfortable Rooms. The overall Stay experience & the Hospitality extended makes me feel confortable and relaxed every time.

Was this review helpful? Yes
rsjuneja, General Manager at Hotel Swarn Towers, responded to this review

Dear Guest, Thank you very much for your positive review of Hotel Swarn Towers. Your kind words go a long way to encourage our team. We look forward to serving you again. Best Regards, More 

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