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Mercure Apartments Sao Caetano

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Rua Alegre, 440, Sao Caetano do Sul, State of Sao Paulo 09550 25, Brazil
Best prices for: 1 room 1 guest
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Mercure Apartments Sao Caetano
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Mercure Apartments Sao Caetano
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228 reviews from our community

Traveler rating
    47
    94
    49
    23
    15
See reviews for
35
34
15
113
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
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    (228)
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    (51)
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    (49)
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Romania
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

I have spent a total of 3 months in this hotel on two occasions. The staff is very friendly but the services are terrible. Once they ruined my laundry, other time they lost one of my items in the laundry... If I have to come back here again, I will either bring my sleeping bag or check in at the... More 

Was this review helpful? Yes
Giselle S, Front Desk Leader at Mercure Apartments Sao Caetano, responded to this review

Dear Mrs Badea, Thank you for taking the time to tell us about your experience at the Mercure Sao Caetano Do Sul. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important... More 

Sao Caetano Do Sul, Brazil
1 review
4 of 5 stars Reviewed July 13, 2014

Great staff, very welcoming and helpful, good restaurant but a little expensive but in SP you have to get use to pay more for good food, good breakfast buffet. Gym can improve, needs more common areas.

Review collected in partnership with Mercure Hotels

Was this review helpful? Yes
Giselle S, Gerente at Mercure Apartments Sao Caetano, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure São Caetano. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Chagrin Falls, Ohio
Top Contributor
62 reviews 62 reviews
38 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed May 1, 2014

I stayed at this hotel on a business trip. The room is very big, it has kitchen area, with refrigerator, and microwave. It also has a desk area, decent bathroom (shower only), and a separate bedroom. The restaurant in the hotel has a very good lunch buffet. Their breakfast buffet however is lacking. The staff was very friendly, but not... More 

Was this review helpful? Yes
Giselle S, Gerente at Mercure Apartments Sao Caetano, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure São Caetano. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Travelers are raving about these Sao Caetano do Sul hotels

Rio de Janeiro, RJ
2 reviews
1 of 5 stars Reviewed September 20, 2013 via mobile

Very small and dirty room! The bed is terrible and the service is even worst! Never will come back. Quarto muito pequeno e sujo. Os travesseiros fedem e a cama eh dentro do armário! O serviço é ainda pior. Nunca mais voltarei!!!

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Denis M, General Manager at Mercure Apartments Sao Caetano, responded to this review
Google Translation

Prezado Sr. José Eduardo, Muito Obrigado pelo comentário e informação. Gostaria em nome do Mercure São Caetano do Sul de... More 

New York
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed September 15, 2013

I stayed at The Mercure Apartments Sao Caetone for eleven nights while visiting family. It is a big building that needs a lot of attention and care. Room at the nine floor are big but carpet is stained and not clean. I only slept at the hotel and I was glad to see that bed linens were clean. I felt... More 

Was this review helpful? Yes
Denis M, General Manager at Mercure Apartments Sao Caetano, responded to this review

Dear Isabel, In the name of Mercure São Caetano do Sul I would like to apologize for the inconvenience regarding the Internet. Recently we up dated our provider and certainly the quality and consistency of the service is much better now. Regarding the carpets, I would like to inform that we are just about to start our rooms and corridors... More 

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