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Mercure Apartments Sao Caetano

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Rua Alegre, 440, Sao Caetano do Sul, State of Sao Paulo 09550 25, Brazil
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Mercure Apartments Sao Caetano
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Mercure Apartments Sao Caetano
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220 reviews from our community

Traveler rating
    46
    89
    48
    23
    14
See reviews for
35
34
14
106
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sao Caetano Do Sul, Brazil
1 review
4 of 5 stars Reviewed July 13, 2014

Great staff, very welcoming and helpful, good restaurant but a little expensive but in SP you have to get use to pay more for good food, good breakfast buffet. Gym can improve, needs more common areas.

Review collected in partnership with Mercure Hotels

Was this review helpful? Yes
Giselle S, Gerente at Mercure Apartments Sao Caetano, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure São Caetano. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Chagrin Falls, Ohio
Top Contributor
63 reviews 63 reviews
39 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed May 1, 2014

I stayed at this hotel on a business trip. The room is very big, it has kitchen area, with refrigerator, and microwave. It also has a desk area, decent bathroom (shower only), and a separate bedroom. The restaurant in the hotel has a very good lunch buffet. Their breakfast buffet however is lacking. The staff was very friendly, but not... More 

Was this review helpful? Yes
Giselle S, Gerente at Mercure Apartments Sao Caetano, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure São Caetano. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Rio de Janeiro, RJ
2 reviews
1 of 5 stars Reviewed September 20, 2013 via mobile

Very small and dirty room! The bed is terrible and the service is even worst! Never will come back. Quarto muito pequeno e sujo. Os travesseiros fedem e a cama eh dentro do armário! O serviço é ainda pior. Nunca mais voltarei!!!

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Denis M, General Manager at Mercure Apartments Sao Caetano, responded to this review
Google Translation

Prezado Sr. José Eduardo, Muito Obrigado pelo comentário e informação. Gostaria em nome do Mercure São Caetano do Sul de... More 

New York
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed September 15, 2013

I stayed at The Mercure Apartments Sao Caetone for eleven nights while visiting family. It is a big building that needs a lot of attention and care. Room at the nine floor are big but carpet is stained and not clean. I only slept at the hotel and I was glad to see that bed linens were clean. I felt... More 

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Denis M, General Manager at Mercure Apartments Sao Caetano, responded to this review

Dear Isabel, In the name of Mercure São Caetano do Sul I would like to apologize for the inconvenience regarding the Internet. Recently we up dated our provider and certainly the quality and consistency of the service is much better now. Regarding the carpets, I would like to inform that we are just about to start our rooms and corridors... More 

Sao Paulo
1 review
2 of 5 stars Reviewed July 15, 2013

The only reason i chose this hotel was becasue it had a kitchen, But it lacked the basic amenities. what is the use of a kitchen if it did not have vessels to cook( they knew i was coming from india) they cant expect me to carry my vessels ( they give me 1 vessel and no handle) and dont... More 

Was this review helpful? Yes
Denis M, General Manager at Mercure Apartments Sao Caetano, responded to this review

Dear Guest, Thank you very much for your feedback and information. In the name of my team i would like to apologize for the inconvenience. I am following up with my team all the issues mentioned in you comment. Once again i thank you for the information and should you need further information please do not hesitate contacting me. Warm... More 

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