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All 1 Sao Caetano do Sul hotels

Mercure Apartments Sao Caetano

3.5 of 5 Hotel   |   Rua Alegre, 440, Sao Caetano do Sul, State of Sao Paulo 09550 25, Brazil
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A recent review
5 of 5 stars Reviewed March 11, 2014
Stephano J Utrecht, The Netherlands
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147 people have reviewed this hotel

Traveler rating
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    38
    17
    9
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24
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Travelers are raving about these Sao Caetano do Sul hotels

Rio de Janeiro, RJ
2 reviews
1 of 5 stars Reviewed September 20, 2013 via mobile

Very small and dirty room! The bed is terrible and the service is even worst! Never will come back. Quarto muito pequeno e sujo. Os travesseiros fedem e a cama eh dentro do armário! O serviço é ainda pior. Nunca mais voltarei!!!

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Denis M, General Manager at Mercure Apartments Sao Caetano, responded to this review
Google Translation

Prezado Sr. José Eduardo, Muito Obrigado pelo comentário e informação. Gostaria em nome do Mercure São Caetano do Sul de... More

New York
Senior Contributor
44 reviews 44 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed September 15, 2013

I stayed at The Mercure Apartments Sao Caetone for eleven nights while visiting family. It is a big building that needs a lot of attention and care. Room at the nine floor are big but carpet is stained and not clean. I only slept at the hotel and I was glad to see that bed linens were clean. I felt... More

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Denis M, General Manager at Mercure Apartments Sao Caetano, responded to this review

Dear Isabel, In the name of Mercure São Caetano do Sul I would like to apologize for the inconvenience regarding the Internet. Recently we up dated our provider and certainly the quality and consistency of the service is much better now. Regarding the carpets, I would like to inform that we are just about to start our rooms and corridors... More

Sao Paulo
1 review
2 of 5 stars Reviewed July 15, 2013

The only reason i chose this hotel was becasue it had a kitchen, But it lacked the basic amenities. what is the use of a kitchen if it did not have vessels to cook( they knew i was coming from india) they cant expect me to carry my vessels ( they give me 1 vessel and no handle) and dont... More

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Denis M, General Manager at Mercure Apartments Sao Caetano, responded to this review

Dear Guest, Thank you very much for your feedback and information. In the name of my team i would like to apologize for the inconvenience. I am following up with my team all the issues mentioned in you comment. Once again i thank you for the information and should you need further information please do not hesitate contacting me. Warm... More

Senior Contributor
25 reviews 25 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed July 12, 2013 via mobile

I would not recommend anyone to make the same mistake I made and the only reason I stayed is because I had to pay in advance for 50% of the stay .... That should have told me something !!! Spare yourself the trouble and choose another hotel.

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Denis M, General Manager at Mercure Apartments Sao Caetano, responded to this review

Dear Guest, Thank you very much for your information. In the name of my team I would like to apologize for the inconvenience. Here at Mercure São Caetano do Sul we are applying more training and new procedures for the team to ensure that all of our guests receive the service according to the expectation. Once again I apologize for... More

Sao Caetano do Sul, Brazil
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 2, 2013

This one is the fifth hotel that I have stayed in SP during these years when I had business trip in BR and I was satisfied with all previous four until this one..... First, I think the employee training needed to be improved, some employees work with a very cold face.. seems that we are not welcomed to stay in... More

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
Denis M, General Manager at Mercure Apartments Sao Caetano, responded to this review

Dear Guest, Thank you kindly for your feedback. In the name of Mercure São Caetano do Sul I would like to apologize for the inconvenience. I also would like to inform that training has been provided specially for the Reception Team regarding the importance of welcoming and availability for our Guests. Once again I thank you for the information and... More

Arlington, Virginia
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 4, 2013

If you're staying in the outskirts of the city, as we were for a wedding, this place is great. The upgrade for the kitchenette is great and a good value. Parking was inepensive and the resturaunt is good!

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Denis M, General Manager at Mercure Apartments Sao Caetano, responded to this review

Dear Guest, Thank you kindly for your feedback. Sir, due to the security procedures the Elevator guests´ keys have access only to the floor where the room is located and the last room ( games room and swimming pool ). Next time you come to our hotel, please let the reception know in case you have a group, because we... More

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Additional Information about Mercure Apartments Sao Caetano

Also Known As:
Mercure Apartments Sao Caetano Sao Caetano Do Sul, Brazil
Address: Rua Alegre, 440, Sao Caetano do Sul, State of Sao Paulo 09550 25, Brazil
Location: Brazil > State of Sao Paulo > Sao Caetano do Sul
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Sao Caetano do Sul
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Mercure Apartments Sao Caetano 3.5*
Official Description (provided by the hotel):
The 3 star Mercure Apt Sao Caetano features 129 apartments and is located in one of Sao Caetanos finest districts just a few minutes from the shopping district. The hotel is 10 km from Sao Paulo and 20 km from Guarulhos airport. The hotel features a restaurant, a bar, meeting room and parking. The hotel also offers a fitness centre and an outdoor heated pool. ... more   less 
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