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Mercure Apartments Sao Caetano

Rua Alegre, 440, Sao Caetano do Sul, State of Sao Paulo 09550 25, Brazil
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Mercure Apartments Sao Caetano
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237 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
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English first
  • All months
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    (55)
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Rio de Janeiro, Rio de Janeiro, Brazil
Level Contributor
662 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 529 helpful votes
3 of 5 stars Reviewed 4 weeks ago

São Caetano do Sul is not a touristic city, but a busy industrial town on the Southern outskirts of Brazilian megalopolis of São Paulo. Most guests choose this apart-hotel as residence while working at São Caetano do Sul, or in nearby Santo André. I stayed only two nights last month, while attending a wedding in São Caetano do Sul. Each... More 

Was this review helpful? Yes 2
Giselle S, Front Desk Leader at Mercure Apartments Sao Caetano, responded to this review

Dear Luiz , We very much appreciate your comments regarding your stay at the Mercure Sao Caetano Do Sul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

Romania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 20, 2015

I have spent a total of 3 months in this hotel on two occasions. The staff is very friendly but the services are terrible. Once they ruined my laundry, other time they lost one of my items in the laundry... If I have to come back here again, I will either bring my sleeping bag or check in at the... More 

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Giselle S, Front Desk Leader at Mercure Apartments Sao Caetano, responded to this review

Dear Mrs Badea, Thank you for taking the time to tell us about your experience at the Mercure Sao Caetano Do Sul. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important... More 

Travelers are raving about these Sao Caetano do Sul hotels

Sao Caetano Do Sul, Brazil
1 review
4 of 5 stars Reviewed July 13, 2014

Great staff, very welcoming and helpful, good restaurant but a little expensive but in SP you have to get use to pay more for good food, good breakfast buffet. Gym can improve, needs more common areas.

Review collected in partnership with Mercure Hotels

Was this review helpful? Yes
Giselle S, Gerente at Mercure Apartments Sao Caetano, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure São Caetano. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Chagrin Falls, Ohio
Level Contributor
67 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed May 1, 2014

I stayed at this hotel on a business trip. The room is very big, it has kitchen area, with refrigerator, and microwave. It also has a desk area, decent bathroom (shower only), and a separate bedroom. The restaurant in the hotel has a very good lunch buffet. Their breakfast buffet however is lacking. The staff was very friendly, but not... More 

Was this review helpful? Yes
Giselle S, Gerente at Mercure Apartments Sao Caetano, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure São Caetano. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Rio de Janeiro, RJ
Level Contributor
2 reviews
1 of 5 stars Reviewed September 20, 2013 via mobile

Very small and dirty room! The bed is terrible and the service is even worst! Never will come back. Quarto muito pequeno e sujo. Os travesseiros fedem e a cama eh dentro do armário! O serviço é ainda pior. Nunca mais voltarei!!!

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Denis M, General Manager at Mercure Apartments Sao Caetano, responded to this review
Google Translation

Prezado Sr. José Eduardo, Muito Obrigado pelo comentário e informação. Gostaria em nome do Mercure São Caetano do Sul de... More 

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