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The Dukes Retreat

Pune Mumbai Road, Khandala, Lonavala 410301, India
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The Dukes Retreat
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409 reviews from our community

Traveler rating
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    52
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168
91
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63
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mumbai
Contributor
14 reviews 14 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed at The Dukes Retreat, Khandala from 20th March to 22nd March. We had a Cottage which was fairly comfortable though not really as big or huge as one would expect a Cottage to be. The Bell Desk and the Housekeeping Staff were very nice, friendly and helpful and forever smiling. We found the Restaurant Staff pretty slow and... More 

Was this review helpful? Yes 1
Pune, India
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

we were there on time and the hotel staff was extremely helpful and courteous, our package was from cleartrip.com, and it included breakfast, I must admit the spread was on the lower side if you are a vegetarian. The view from top was also great as you you can see the table and the valley.

Was this review helpful? Yes 2
The_Dukes_Retreat, General Manager at The Dukes Retreat, responded to this review

Dear Guest, Greetings from The Dukes Retreat! We are pleased to know about your wonderful experience with us. It is good to know that our round the clock hospitality culture was at par with your expectations and added value to your stay. Your feedback regarding our culinary offerings has been shared with the team in the kitchen. Indeed, our strategic... More 

Bristol, United Kingdom
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I visited this hotel last week,called Dukes Retreat Hotel Khandala, which has unbeatable venue. most surprising was my lunch at their Duchess Restaurant, buffet was set tastefully . Starting from soup until dessert every dish was having Taste of India. I would like to mention that after many experiences at other 5 star restaurant,this was a different and one of... More 

Was this review helpful? Yes 2
The_Dukes_Retreat, General Manager at The Dukes Retreat, responded to this review

Dear Guest, Greetings from The Dukes Retreat! It is wonderful to know that your stay with us was at par with your expectations. The Duchess offers guests a host of tasty offerings and we are glad that you found the buffet to your liking. We are glad, we could provide you with a one of a kind experience and that... More 

Mumbai (Bombay), India
Senior Contributor
41 reviews 41 reviews
29 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a nice and big property but has become old. Rooms are very spacious and gives good view of the valley. The glass wall in front of your bed opens to the great sight. In rainy season this is heaven. I also liked their lawn, its massive and has good breeze blowing all the time. Best place in this... More 

Was this review helpful? Yes 4
The_Dukes_Retreat, General Manager at The Dukes Retreat, responded to this review

Dear Guest, Greetings from the Dukes Retreat, Khandala! We are glad that you had a comforting stay at our resort. Indeed, our location has been the predominant reason that tourists from all over the world prefer to stay with us. We are pleased that the service standards, amenities and culinary offerings were at par with your expectations. Your feedback has... More 

Mumbai (Bombay), India
Top Contributor
131 reviews 131 reviews
10 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 1 week ago

The resort is located besides Mumbai Pune expressway and you can see the beautiful landscape from the resort.Would love to visit in monsoon I had stayed at Dukes Retreat as part family holiday for weekend during holi break. The facilities here are good The rooms are spacious and clean. Room service commedable. They have many recreationaal facilites and childrens/Kids can... More 

Was this review helpful? Yes 1
The_Dukes_Retreat, General Manager at The Dukes Retreat, responded to this review

Dear Guest, Greetings from the Dukes Retreat, Khandala! We are glad that you and your family had a relaxing stay at our resort and that the accommodation and facilities met your expectations. It is also nice to know that you liked the varied offerings at our resort. Your concerns regarding the culinary offerings have been shared with our team in... More 

1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Well 2 start with....i had been on a vacation vd ma family in 1st week of Feb 2015. We were 11 adults and 3 kids. The service;the food and all is extremely pathetic and disgusting.The staff is very rude and shrewd;the waiters especially Mr.Ajay was pointing fingers and shouting at us when on the 1st day v tld dem 2... More 

Was this review helpful? Yes 4
The_Dukes_Retreat, General Manager at The Dukes Retreat, responded to this review

Dear Guest, Greetings from The Dukes Retreat, Khandala! At The Dukes Retreat, it is our earnest endeavour to ensure that our guests are accorded the best in hospitality paired with warm and efficient service and hence, we regret the inconvenience caused due to our service standards. We assure you that this is not the norm at our resort and request... More 

Mumbai, India
Top Contributor
81 reviews 81 reviews
25 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 1 week ago

The best part of this hotel is its unrivaled location in khandala.The valley view offered from the rooms is amazing and makes one feel at peace with nature.The hotel is good and the food average as all 4 star hotels have.In the monsoons one can literally have the clouds floating by you and the mist envelops the surroundings ,a very... More 

Was this review helpful? Yes 2
The_Dukes_Retreat, General Manager at The Dukes Retreat, responded to this review

Dear Guest, Greetings from The Dukes Retreat, Khandala! We are glad that you had a relaxing stay at our resort with your family. It is nice to know that you consider our location “unrivalled in Khandala”. Indeed, our location has been the predominant reason that tourists from all over the world prefer to stay with us. We are pleased that... More 

Mumbai (Bombay), India
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Dukes Khandala is perched on a cliff, one of the best location for a resort.Dukes has good restaurant, Well trained front staff with well equipped Conference Hall and lush green lawn , good for weddings also.

Was this review helpful? Yes 2
The_Dukes_Retreat, General Manager at The Dukes Retreat, responded to this review

Dear Guest, Thank you for sharing your wonderful feedback with us. We are glad that you had a pleasant stay at our resort and that the service standards, facilities and culinary offerings were at par with your expectations. It is nice to know that our associates made a favorable impression on you and that you consider our location “one of... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I would say my experience at Dukes Retreat is amazingly fantastic. To start with, the entire hotel staff is extremely courteous from the time we arrived. The room is awesome with a good view of the valley. The food is fantastic with good quality and taste. The hotel is very good and comfortable for family with small kids/infants. I have... More 

Was this review helpful? Yes 2
The_Dukes_Retreat, General Manager at The Dukes Retreat, responded to this review

Dear Guest, Greetings from The Dukes Retreat! We are glad to know about your amazing experience at our hotel and would like to thank you for sharing it on this forum. It is good to know that our associates were able to match your expectations and they are motivated by your kind words of appreciation. The team in the kitchen... More 

1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Staying in the city drains you and for a quick recharge most Mumbaikars go close by to Matheran, Lonavla or Khandala. Dukes Retreat is that perfect getaway with airy spacious rooms, good service, lots of greenery, facilities and above all quiet and peace. Highly recommend it for calming the stressed nerves of an always on the go Mumbaikar.

Was this review helpful? Yes 3
The_Dukes_Retreat, General Manager at The Dukes Retreat, responded to this review

Dear Guest, Greetings from The Dukes Retreat! We are pleased to know about your ‘perfect weekend retreat’ with us. It is good to know that our spacious rooms and excellent service standards were at par with your expectations. Indeed, the location of our property ensures a memorable stay for our guests and we are glad to know that it was... More 

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