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The Dukes Retreat

Pune Mumbai Road, Khandala, Lonavala 410301, India
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The Dukes Retreat
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Ranked #1 of 5 Hotels in Khandala
A recent review
4 of 5 stars reviewed 2 days ago
Satish1111 Pune
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445 Reviews from our TripAdvisor Community

Traveler rating
    130
    221
    56
    19
    19
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180
103
4
69
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Pune
Contributor
18 reviews 18 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Perhaps the oldest of its kind at Khandala ! The property has location that has been the prime attraction! overlooks the valley below and only recently has human habitation begun to appear (as is inevitable) across the valley. The rooms are good, view is idyllic, service is adequate. The bath and toilet are functional reasonably spaced and reliable hot/cold good... More 

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Mumbai (Bombay), India
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

It was my first time with my family at Dukes and I must say that it was a pleasant experience. The staff at the front office and in the restaurant were helpful. Me being a foodie, must say that this is one of the places with a magnificent view and good food. I had lunch and dinner and the food... More 

Was this review helpful? Yes 1
The_Dukes_Retreat, General Manager at The Dukes Retreat, responded to this review

Dear Guest, Thank you for sharing your valuable review on this forum! It is indeed a pleasure to know that you had a wonderful experience with us and our services as well as amenities were at par with your expectations. We are also glad that you could enjoy spectacular views of the valley. Your compliments about our culinary offerings, rooms... More 

Mumbai (Bombay), India
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I visited in May 2015 and had an amazing experience. Even though it was not my first time, the service, food and infrastructure gets better each time. We cannot compare the view that we have from Dukes to any other hotel there. The rooms are spacious with a beautiful view of the valley and we feel so close to nature.... More 

Was this review helpful? Yes 2
Mumbai (Bombay), India
Senior Contributor
33 reviews 33 reviews
23 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The hotel is an old school types. Though the stay was satisfactory, the food needs some serious check, for the price we pay. We usually stay at Fariyas, so I benchmark that, but in comparison - 1. Dukes provides beautiful views of the valley! 2. The rooms on level 3 are spacious with king beds and maybe recently done up.... More 

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The_Dukes_Retreat, General Manager at The Dukes Retreat, responded to this review

Dear Guest, Greetings from The Dukes Retreat! At our hotel, it is our earnest endeavor to make our guests’ stay comfortable by providing them with the best amenities and service. Therefore we regret the inconvenience caused. We have taken note of your concerns and have also communicated the same to relevant departments so that they can initiate corrective measures at... More 

1 review
3 of 5 stars Reviewed 1 week ago NEW

Although the website for the hotel says that its a 5 Star property, but it's far from the truth! It's a decent 3 star property! Rooms are good, with a split level, making it look very dramatic! The valley view from the spacious balcony is amazing! House keeping is good and staff is courteous! Location of the property is simply... More 

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The_Dukes_Retreat, General Manager at The Dukes Retreat, responded to this review

Dear Guest, Greetings from The Dukes Retreat! It is nice to know that you had a pleasant stay at our hotel and like other guests our idyllic location added value to your stay. Your appreciation of our rooms, housekeeping services and diligent associates have encouraged them to serve you even better. At our hotel, we provide our guests with seamless... More 

Mumbai (Bombay), India
1 review
5 of 5 stars Reviewed 1 week ago NEW

An excellent place to unwind yourself. Although a little overpriced, Dukes is a great experience for a weekend break. The hospitality and service is overwhelming. Been there very recently for my wedding anniversary and got filled with some unforgettable memories. They arranged for a cake for us and decorated the room with balloons and flowers. Thanks to Mr Rajesh and... More 

Was this review helpful? Yes
The_Dukes_Retreat, General Manager at The Dukes Retreat, responded to this review

Dear Guest, Greetings from The Dukes Retreat! We are glad to know that you had a pleasant experience with us and our services as well as amenities were to your liking. We are pleased to know that our location added value to your stay and you could enjoy some mesmeric views. Your compliments for our associates and other aspects of... More 

Mumbai (Bombay), India
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

A very good place. Good ambience. Good breakfast. Good staff. Really a nice place. Only problem was when we went the power had gone and there was no back up given to us. I felt the food was on the costly side. And surely not worth the amount they charge.

Was this review helpful? Yes
The_Dukes_Retreat, General Manager at The Dukes Retreat, responded to this review

Dear Guest, Thank you for sharing your valuable feedback on this forum! It is good to know that your stay at our resort was memorable, aided by a beautiful location and our impeccable services. Your compliments about our rooms, associates and our hospitality have motivated us to serve you even better. At our resort, we provide our guests with the... More 

Mumbai (Bombay), India
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

I had booked a cottage room in Dukes Retreat for a wedding couple. I had done an advance payment so that there would not be any last minute changes and had mentioned that the booking was for a wedding couple. Also, had done the booking in person by going to the resort and not via any travel / hotel sites.... More 

Was this review helpful? Yes 2
The_Dukes_Retreat, General Manager at The Dukes Retreat, responded to this review

Dear Guest, Thanks for your review on this forum. The Dukes Retreat is one of the most popular hotels in Lonavala and known for its uncompromising service culture. And we definitely don’t believe in causing inconvenience to our guests, and it is precisely why your experience is truly regretted. We have already raised a red-flag as to how your room... More 

Chennai
Senior Contributor
43 reviews 43 reviews
40 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed 1 week ago

The location was idyllic and beautiful and took your breath away as you looked over the edge of the cliff into the deep ravines below. The greenery was abundant. The clear night sky with the stars was a long forgotten treat. The view from the room was magnificent!! The rooms are spacious and sleep quality good enough. All this however... More 

Was this review helpful? Yes
The_Dukes_Retreat, General Manager at The Dukes Retreat, responded to this review

Dear Guest, Thank you for sharing your valuable feedback on this forum! It is good to know that your stay in our resort was memorable because of the beautiful location and our services. Your compliments about our rooms, associates and our hospitality have motivated us to serve you even better. At our resort, we provide our guests with the best... More 

Mumbai (Bombay), India
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 1 week ago

1.I visited with my wife and 1 and a half year daughter firstly at checking counter when I was attended by one of the receptionist in between the Manager named Mr. Rajesh came and told that receptionist to attend a guest who came after me and kept me standing which is a pathetic treatment 2.The hotel infra is very nice... More 

Was this review helpful? Yes 3
The_Dukes_Retreat, General Manager at The Dukes Retreat, responded to this review

Dear Guest , We thank you for being with us and sharing your feedback in the Tripadvisor. We apologies for the inconvenience caused however we would want to inform you that we do not discriminate our Guests at any point of time whether it is a group or a booking through the online . The Room allocations also happens based... More 

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