They charge for the parking lot !!! they charge for the bottle of water in the room !! they charge you for the coffee in the room !!! internet awful and expensive. If you want to talk to reception from your room you have to wait hours !!!! there is a lot to improve concerning service. Not really the kind... More

I stayed in this location for a family event. My husband and I were hesitant because we weren't sure about how safe coult it be. We really enjoyed staying in this hotel which is attached to the mall- Palacio de Hierro and several high end stores for Monterrey and just a few steps from HEB, where you can get snacks... More

The NH is pretty typical for the chain in Mexico. Modern, almost euro-style interior furnishing with a comfortable bed and nice amenities. I have stayed here many times on business. The hotel is in a safe and convenient location attached to a large clean mall, with a few good eateries within a close walk. I have always found the rooms... More

Just spent 3days in Monterrey area on business staying at the hotel NH which a perfect oasis of calm. Attached to a very upscale mall(shopping center) the property offers an aray of dining and retail expierence which could have answered all my needs for the time in the city. I venture beyond the wall thoughs(lol) for meetings and also trying... More

I stayed at this hotel for 4 nights. It was clean but slightly outdated. The room service food was decent as was the gym. One major negative - the internet was brutally slow anytime after 5 pm in the evening. Not good for the business person trying to get caught up on work while on the road. It was safe,... More

This hotel is in a great location if you are doing business in San Pedro Garza Garcia. Loud music from an empty bar across the street is very annoying. Service is horrendous -- don't be surprised to wait 20 or more minutes to check in and if you want reception on the phone, put on a movie and wait. The... More

We stayed at this hotel for 2 nights. The room was big with big windows and new furniture. Great comfortable bed. Bathroom was huge and nice and equipped with good quality courtesy products. Good shower. The hotel has a bar so we heard noise until 3. So if you want to sleep quietly make sure to get a room far... More

Excelent location for business. A little bit expensive in internet and breakfast

This hotel is definitely well located and the facilities are great. The service is horrible; when my family and I got there no one was outside to help with our luggage and no one told us where to go or didn't even offer to help. No one was actually able to go to the room with us and explain how... More