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3.5 of 5 Hotel   |   Av Jose Vasconcelos 402, San Pedro Garza Garcia 66268, Mexico
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72%
Certificate of Excellence 2013
A recent review
3 of 5 stars Reviewed January 27, 2014
traveler2710 mexico
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128 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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English first
Torreon, Mexico
1 review
2 of 5 stars Reviewed March 13, 2014

Not worth the money! Especially considering this is one of the more expensive hotels in the area. We booked a standard room for a business trip. My family accompanied me. The standard rooms do NOT have bathtubs (although that is in the description). So we were moved to a Jr. Suite (these are actually really nice). Unfortunately, the wifi doesn't... More

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Edgar V, Director General at NH Monterrey, responded to this review
Google Translation

Estimado Sr. Jibjab2014: Reciba un cordial saludo por parte de todo el personal de NH Monterrey. Deseamos agradecerle sus comentarios,... More

mexico
Contributor
11 reviews 11 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 27, 2014

This time I spent all week in Nh Mty the room was ok, the only thing that they couldn't fix was the internet. I couldn't get any wifi signal in my room at all. Beside that everything was ok. The bell boys are great, they are always smiling and very helpfull

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New York City, New York
1 review
5 of 5 stars Reviewed January 24, 2014

For me it is the best hotel in Monterrey .. These are the points that you have to appreciate and that's why I'm giving NH the best rate: - This hotel has very nice rooms, and very comfortable.The rooms are very spacious and always 100% clean . The Breakfast buffet is really good as well the room service. All the... More

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Brisbane, Australia
Top Contributor
58 reviews 58 reviews
20 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 21, 2014

Over our 6 day stay and training at this hotel I can say that the service was consistently wonderful. The location was perfect for the Starbucks addicted traveler. The shopping mall attached to the location was incredibly convenient and full of lovely things to catch the eye and wallet. The hotel room was fantastic with so much space, however the... More

Was this review helpful? Yes 1
Houston, Texas
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 7, 2013

I recently at the NH Monterrey under the advise of a couple of people I work with here. My first impression of the hotel was pleasant: the hotel looked new and as I walked in I was offered some help with my bags. I was mid morning and there were only two receptionists that morning. As i approached the front... More

Was this review helpful? Yes 4
Edgar V, Director General at NH Monterrey, responded to this review

Dear Mr. Houaton Receive cordial greetings from the entire personnel of NH Monterrey. We would like to thank you for your feedback regarding the unfortunately unpleasant stay with us. Before we begin we would like to express our most sincere apologizes for every inconvenience you have encountered during your stay here at NH Monterrey. We regret not being able to... More

Chicago
Top Contributor
101 reviews 101 reviews
55 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed October 2, 2013

I stayed here while on a business trip - this was my first trip to Monterrey and as a woman traveler from the US I was inundated with warnings prior to my departure - I was fortunate to stay here - This hotel is lovely and in a beautiful upscale area of Monterrey. The attached mall has wonderful shopping including... More

Was this review helpful? Yes 1
Edgar V, Director General at NH Monterrey, responded to this review

Dear Guest. Greetings from Monterrey, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Monterrey as well.... More

Mexico City, Mexico
Senior Contributor
43 reviews 43 reviews
26 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed September 30, 2013

I have stayed at least three times in this hotel in the last two years. The first time I Ithought it was pretty good, as it was new and comfortable an well located, adjacent to the top shopping mall in the city. What has happenned since then is almost unbelievable. Carpets are stained, plastic wood laminate floors swollen and damaged,... More

Was this review helpful? Yes 1
Edgar V, Director General at NH Monterrey, responded to this review

Dear Mr. David Receive cordial greetings from the entire personnel of NH Monterrey. We would like to thank you for your feedback regarding the unfortunately unpleasant stay with us. Before we begin we would like to express our most sincere apologizes for every inconvenience you have encountered during your stay here at NH Monterrey. We regret not being able to... More

Torreon
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 23, 2013

I usually stay in this hotel everytime I travel to Monterrey, this time I asked for a suite, I was traveling with my wife, the suite is very nice. but the bad experience started when I wanted to use the tv, the tv is on top of a wood shelf, the wood was broken, so I couldn`t see the tv... More

Was this review helpful? Yes 1
Edgar V, Director General at NH Monterrey, responded to this review

Dear Guest Receive cordial greetings from the entire personnel of NH Monterrey. We would like to thank you for your feedback regarding the unfortunately unpleasant stay with us. Before we begin we would like to express our most sincere apologizes for every inconvenience you have encountered during your stay here at NH Monterrey. We regret not being able to meet... More

1 review
5 of 5 stars Reviewed September 15, 2013 via mobile

Excellent facilities and staff service attitudeThey make you feel at home and when you need external services, like taxis or places to visit, they allways look forward to get you the best option. I have the oportunity to talk to the general manager and he was also very aware that we were well taken care of

Was this review helpful? Yes
Edgar V, Director General at NH Monterrey, responded to this review

Dear Mr. Hector Greetings from Monterrey, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Monterrey as... More

1 review
5 of 5 stars Reviewed September 9, 2013

We stay there this weekend to celebrate my daughter xv bday with 15 of her friends!! They have us a very awesome suit with a small had nice living room so the girls could stay there and have some cup cakes and talk and sing!! The hotel has a excellent location , is inside a exclusive mall here in Monterrey,... More

Was this review helpful? Yes
Edgar V, Director General at NH Monterrey, responded to this review

Dear Miss Gomez Greetings from Monterrey, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Monterrey as... More

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Additional Information about NH Monterrey

Also Known As:
Nh Monterrey Hotel
Nh Monterrey Hotel San Pedro Garza Garcia
NH Monterrey Mexico/San Pedro Garza Garcia, Nuevo Leon
Address: Av Jose Vasconcelos 402, San Pedro Garza Garcia 66268, Mexico
Phone Number:
Location: Mexico > Northern Mexico > Nuevo Leon > San Pedro Garza Garcia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 11 hotels in San Pedro Garza Garcia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — NH Monterrey 3.5*
Reservation Options:
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