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NH Collection Monterrey

Certificate of Excellence
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Av Jose Vasconcelos 402 | San Pedro, San Pedro Garza Garcia, Monterrey 66268, Mexico
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NH Collection Monterrey
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NH Collection Monterrey
Review This Hotel

248 reviews from our community

Traveler rating
    105
    76
    38
    18
    11
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32
21
6
148
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London
Top Contributor
96 reviews 96 reviews
27 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 1 week ago

Struck me as a budget hotel, and as noted in other reviews could have been attached to an airport. Didn't like neighbourhood. Mall could have been anywhere in the world, so that's not really a plus. The laminated flooring in the rooms unpleasant to walk on. The bathroom fitting not of the greatest quality, eg toilet was block by loo... More 

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Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Mr. Mike Receive cordial greetings from the entire personnel of NH Monterrey. We would like to thank you for your feedback regarding the unfortunately unpleasant stay with us. Before we begin we would like to express our most sincere apologizes for every inconvenience you have encountered during your stay here at NH Collection Monterrey, about the room details and... More 

London
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 1 week ago

As depressing a five star hotel as I've been to. Not cheap, and just not up to standard. You approach through a building site at the front of the mall, with no-one to help you. It's not even clear where the mall stops and the hotel reception starts when you get inside. The rooms are stark without being stylish, with... More 

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Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Guest. Receive cordial greetings from the entire personnel of NH Monterrey. We would like to thank you for your feedback regarding the unfortunately unpleasant stay with us. Before we begin we would like to express our most sincere apologizes for every inconvenience you have encountered during your stay here at NH Collection Monterrey, about the details mentioned in the... More 

San Juan, Puerto Rico
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Hotel location is prime with a Luxury mall in the facilities. A lot of restaurants options and the staff was great. I was travel in a business trip and I needed some help from the staff in order to ship back to the office some sample boxes and Gregorio from customer service desk did a great job following up with... More 

Was this review helpful? Yes
Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Guest. Greetings from Monterrey, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Monterrey as well.... More 

Puebla
Contributor
14 reviews 14 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 17, 2015

A standard NH, rooms look just like Mexico city's airport at T2. It's attached to a mall with a couple of options for food, not the best ones, but not bad either, there's a movie theatre too, when traveling alone, very much appreciated. Breakfast is good, internet is slow, the entrance is being refurbished. I read a lot of reviews... More 

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Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Mr. Erin: Receive cordial greetings from the entire personnel of NH Monterrey. We would like to thank you for your feedback regarding the unfortunately unpleasant stay with us. Before we begin we would like to express our most sincere apologizes for every inconvenience you have encountered during your stay here at NH Monterrey about the internet service and the... More 

Mexico City, Mexico
1 review
4 of 5 stars Reviewed January 8, 2015

Just loved how they turned the NF into the NH Collections and added nice touches lika a Nespresso machine in the room. Love the mplitude of the rooms, the service and the location. I would this hotel for a quality time, sleep and sevice.

Review collected in partnership with NH Hotels

Was this review helpful? Yes
Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Guest. Greetings from Monterrey, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Monterrey as well.... More 

Houston, Texas
Contributor
20 reviews 20 reviews
12 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed December 19, 2014 via mobile

Stayed for a couple nights attending a wedding in a weekend. The hotel has a great location inside a mall. Rooms have a very modern decoration feel. It met our expectations. We got a very good rate by hotel's price matching policy that included a 10% discount of the lowest price found. The only inconvenience is parking because it's in... More 

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Eduardo C, Director General at NH Collection Monterrey, responded to this review
Google Translation

Estimado Sr. Miguel. Lo saludamos desde Monterrey, y agradecemos por compartir sus comentarios acerca de su reciente estancia en nuestro... More 

Los Angeles, California
1 review
3 of 5 stars Reviewed December 18, 2014

Th Hotel is not clean. The hall way are not clean. There was trash in the hallways. The executive lounge had very few items and of very poor quality. The staff brought a half a bottle of wine with a few glasses, a few tiny sandwiches and old cakes. The overall impression is that of a low level hotel.

Review collected in partnership with NH Hotels

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Eduardo C, Director General at NH Collection Monterrey, responded to this review
Google Translation

Estimado Huesped. Reciba un cordial saludo por parte de todo el personal de NH Monterrey. Deseamos agradecerle sus comentarios, con... More 

San Antonio, Texas
1 review
5 of 5 stars Reviewed December 17, 2014

I stay here every time I'm in Monterrey. The hotel is in the best of locations and is very clean, safe and comfortable. It is attached to a very nice indoor shopping mall (Paseo San Pedro) with several restaurants.

Review collected in partnership with NH Hotels

Was this review helpful? Yes
Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Mr. Kevin Greetings from Monterrey, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Monterrey as... More 

South Florida, Florida
Top Contributor
51 reviews 51 reviews
17 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed December 9, 2014

I must say i was expecting more from this hotel. I stay at NH quite often abroad and have always had good experiences. Sadly, this experience was just not great at all. First off, the water pressure and lack of hot water is astonishing, no matter how long you run the tap. All my colleagues had the same issue so... More 

Was this review helpful? Yes
Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Guest. Receive cordial greetings from the entire personnel of NH Monterrey. We would like to thank you for your feedback regarding the unfortunately unpleasant stay with us. Before we begin we would like to express our most sincere apologizes for every inconvenience you have encountered during your stay here at NH Monterrey. We regret not being able to meet... More 

Kansas City, Missouri, United States
Contributor
12 reviews 12 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed December 2, 2014

I traveled to Monterrey with my 11 year old daughter. We got the junior suite which is a very spacious 2 room suite with 1.5 bathrooms. The hotel is very nicely furnished in a contemporary style, the room had 2 flat screen TVs. WIFI is free and it works very well. The bed is very comfortable with plenty of pillows.... More 

Was this review helpful? Yes 1
Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Guest. Greetings from Monterrey, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Monterrey as well.... More 

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