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NH Collection Monterrey

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Av Jose Vasconcelos 402 | San Pedro, San Pedro Garza Garcia, Monterrey 66268, Mexico
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NH Collection Monterrey
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285 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Del Mar, California
Contributor
13 reviews 13 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

The location is great adjoined to great shopping center. The rooms are very disappointing the towels are bad the all toiletries are cheap and minimal the air conditioning was noise the windows where sealed according to sign for security reasons if I have other choices I rather not stay here again

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Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Mr Salomon. Receive cordial greetings from the entire personnel of NH Monterrey. We would like to thank you for your feedback regarding the unfortunately unpleasant stay with us. Before we begin we would like to express our most sincere apologizes for every inconvenience you have encountered during your stay here at NH Monterrey. We regret not being able to... More 

Aachen, Germany
Top Contributor
51 reviews 51 reviews
27 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed at the NH for a night - spacy rooms with clean floors and free wifi , located very conveniantly to a shopping mall, very friendly staff at reception that provided dinner information and sightseeing tips

Was this review helpful? Yes 1
Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Guest. Greetings from Monterrey, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Monterrey as well.... More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 28, 2015

First of all, the location. This hotel is in one of the better parts of the area, and it's adjacent to a nice mall. The lobby seamlessly becomes a node of the mall. If you're in a short trip and plan on shopping while having a decent stay, this is the best option. They don't get a full 5/5 for... More 

Was this review helpful? Yes 1
Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Mr José. Greetings from Monterrey, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Monterrey as... More 

Mexico City, Mexico
1 review
5 of 5 stars Reviewed May 21, 2015

This hotel has the ambiance, design and service of a higher class hotel. The facilities look brand new. An improvement would be to isolate the outside noise going into the room. Also, the air conditioning system was not able to cool appropriately. Other than that, Great job NH!

Review collected in partnership with NH Hotels

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Eduardo C, Director General at NH Collection Monterrey, responded to this review
Google Translation

Estimado Huesped. Lo saludamos desde Monterrey, y agradecemos por compartir sus comentarios acerca de su reciente estancia en nuestro hotel.... More 

East Hanover, New Jersey
1 review
3 of 5 stars Reviewed May 13, 2015

The bath towels were so scratchy. Like sandpaper. Awful- Working the air system in the room wasn't intuitive. I needed help to understand the system. Not prepared for tiled floors in the entire space.

Review collected in partnership with NH Hotels

Was this review helpful? Yes
Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Guest. Receive cordial greetings from the entire personnel of NH Monterrey. We would like to thank you for your feedback regarding the unfortunately unpleasant stay with us. Before we begin we would like to express our most sincere apologizes for every inconvenience you have encountered during your stay here at NH Monterrey. We regret not being able to meet... More 

Saltillo, Mexico
Contributor
12 reviews 12 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 5, 2015

Before my NH points expired I decided to spend a night with my family at this hotel. The checkin process at reception was very good and quick. Look for Cecila, she is very very kind and helpful. There was only rooms with one king size bed, so I asked if I can have an extra Bed, well the guy with... More 

Was this review helpful? Yes
Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Guest. Greetings from Monterrey, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Monterrey as well.... More 

Melbourne, Australia
Contributor
12 reviews 12 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 5, 2015

Although we stayed only one night, we could not have chosen better. Location, service, food, cleanliness, ten out of ten. It's location adjoined to a new shopping mall is also very convenient. We will use this hotel for future visits to Monterrey.

Was this review helpful? Yes
Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Mr. Rob Greetings from Monterrey, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Monterrey as... More 

Mexico City, Mexico
Top Contributor
426 reviews 426 reviews
113 hotel reviews
182 helpful votes 182 helpful votes
4 of 5 stars Reviewed March 31, 2015

This is maybe the best Spanish brand hotel I ever stayed in. It doesn't mean is great. I would say is good enough to spend the night at a decent price. Business oriented in a high end mall situated in the best part of the city. The good: + good location. + safe. + efficient check in/out. + spacious room.... More 

Was this review helpful? Yes
Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Guest. Greetings from Monterrey, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Monterrey as well.... More 

Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed March 29, 2015

Please note that I am sharing my personal experience with my stay at this hotel. I strategically booked my work related stay at this hotel (pre-paid) via hotels.com. After a late flight from MX City, a 40 minute drive and a11pm arrival I was looking forward to getting some rest and waking up on time for a breakfast meeting with... More 

Was this review helpful? Yes
Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Mr. Joe: Receive cordial greetings from the entire personnel of NH Monterrey. We would like to thank you for your feedback regarding the unfortunately unpleasant stay with us. Before we begin we would like to express our most sincere apologizes for every inconvenience you have encountered during your stay here at NH Monterrey, about everything you mentioned regarding your... More 

London
Top Contributor
97 reviews 97 reviews
27 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed March 15, 2015

Struck me as a budget hotel, and as noted in other reviews could have been attached to an airport. Didn't like neighbourhood. Mall could have been anywhere in the world, so that's not really a plus. The laminated flooring in the rooms unpleasant to walk on. The bathroom fitting not of the greatest quality, eg toilet was block by loo... More 

Was this review helpful? Yes
Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Mr. Mike Receive cordial greetings from the entire personnel of NH Monterrey. We would like to thank you for your feedback regarding the unfortunately unpleasant stay with us. Before we begin we would like to express our most sincere apologizes for every inconvenience you have encountered during your stay here at NH Collection Monterrey, about the room details and... More 

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