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NH Collection Monterrey

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Av Jose Vasconcelos 402 | San Pedro, San Pedro Garza Garcia, Monterrey 66268, Mexico
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1 room 1 guest
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NH Collection Monterrey
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318 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Texas
Level Contributor
53 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed yesterday NEW

Visit was for a couple of nights, midweek. Hotel checkin and checkout were faster than in the past, not that they were overly slow before, but I noticed improvement. Room was clean, and everything worked. Air conditioner worked well, though we are a bit past the hottest part of summer. Whoever cleaned the room on day two left a key... More 

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Salt Lake City, Utah
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 6 days ago NEW credit card Amex Card Member Review

Well located in an upscale shopping mall, we found the hotel to be everything we needed on a short trip to attend a family wedding. The hotel restaurant was well run with the menu varied. We had no complaints at all with either the hotel or its restaurant. The ambiance was a bit cold and most suited as a business... More 

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Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Guest Greetings from Monterrey, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Monterrey as well.... More 

Monterrey, Mexico
1 review
5 of 5 stars Reviewed 6 days ago NEW

Great service, great food, every staff member focused on details and working towards customer satisfaction. The staff took care of everything for the wedding and it was perfect! The rooms are very comfortable and luxurious, for the coffee lovers, they have Nespresso machines in each room

Was this review helpful? Yes
Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Mr. Pako Greetings from Monterrey, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Monterrey as... More 

1 review
5 of 5 stars Reviewed 1 week ago NEW

I was a regular customer for this hotel for almost 6 years, so I among few others, know this hotel very very well. Here is a comprehensive review of this hotel based on my experience during the time I was a regular guest. I will divide this review in categories, so here I go. Hotel decoration: Minimalist, very simplistic and... More 

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Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Mr. Jesus Greetings from Monterrey, and thank you to share your comments about your long stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Monterrey as... More 

Level Contributor
7 reviews
4 of 5 stars Reviewed 1 week ago

This is a very good hotel, and is conveniently located in a small mall, which makes it easier to go shopping. The breakfast needs a little improving, but overall is ok. The rooms are very good and comfortable with a good view.

Was this review helpful? Yes
Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Mr. Aldo Greetings from Monterrey, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Monterrey as... More 

Washington DC, District of Columbia
Level Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at the NH for a total of 8 nights for our wedding taking place in San Pedro. This was the host hotel for our 40+ American guests as well. From arrival, the guest services manager Gregorio did everything he possibly could to make everything go well, and it all certainly did! He really went out of his way... More 

Was this review helpful? Yes
Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Ms. Lauren Greetings from Monterrey, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Monterrey as... More 

Acapulco, Mexico
Level Contributor
163 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
4 of 5 stars Reviewed 1 week ago

I like NH as a brand and have stayed in many, so was prepared to like this one too. We were sped through check-in by smiling and friendly Alvaro who offered us an upgrade which we happily accepted. To say that we were astonished when we saw our suite would be an understatement. To start with it is about three... More 

Was this review helpful? Yes
Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Guest. Greetings from Monterrey, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Monterrey as well.... More 

Anaheim, California
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The hotel was under renovation. The rooms keys didn't work for the entire hotel so every guest needed to have a bellman to open the door every time we come back to the room which was very inconvenient, Everything closes early, The restaurant is good with good authentic Mexican food! But not sure about the staff The good thing is... More 

Was this review helpful? Yes
Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Mr. Joab Receive cordial greetings from the entire personnel of NH Monterrey. We would like to thank you for your feedback regarding the unfortunately unpleasant stay with us. Before we begin we would like to express our most sincere apologizes for every inconvenience you have encountered during your stay here at NH Monterrey. We regret not being able to... More 

Mexico City, Mexico
Level Contributor
469 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This time everything started just right, they granted me and early check-in. Simple yet comfy rooms. They improved the bath amenities. WiFi works fine, not the fastest but reliable. I'll improve the water pressure overall the sink and shower. Staff was efficient. First time I get the breakfast included and didn't disappoints at all. Classic Mexican breakfast good in variety... More 

Was this review helpful? Yes
Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Guest Greetings from Monterrey, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Monterrey as well.... More 

Del Mar, California
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed June 23, 2015

The location is great adjoined to great shopping center. The rooms are very disappointing the towels are bad the all toiletries are cheap and minimal the air conditioning was noise the windows where sealed according to sign for security reasons if I have other choices I rather not stay here again

Was this review helpful? Yes
Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Mr Salomon. Receive cordial greetings from the entire personnel of NH Monterrey. We would like to thank you for your feedback regarding the unfortunately unpleasant stay with us. Before we begin we would like to express our most sincere apologizes for every inconvenience you have encountered during your stay here at NH Monterrey. We regret not being able to... More 

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