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NH Collection Monterrey

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Av Jose Vasconcelos 402 | San Pedro, San Pedro Garza Garcia, Monterrey 66268, Mexico
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NH Collection Monterrey
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NH Collection Monterrey
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267 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mexico City, Mexico
1 review
5 of 5 stars Reviewed 6 days ago NEW

This hotel has the ambiance, design and service of a higher class hotel. The facilities look brand new. An improvement would be to isolate the outside noise going into the room. Also, the air conditioning system was not able to cool appropriately. Other than that, Great job NH!

Review collected in partnership with NH Hotels

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Eduardo C, Director General at NH Collection Monterrey, responded to this review
Google Translation

Estimado Huesped. Lo saludamos desde Monterrey, y agradecemos por compartir sus comentarios acerca de su reciente estancia en nuestro hotel.... More 

East Hanover, New Jersey
1 review
3 of 5 stars Reviewed 2 weeks ago

The bath towels were so scratchy. Like sandpaper. Awful- Working the air system in the room wasn't intuitive. I needed help to understand the system. Not prepared for tiled floors in the entire space.

Review collected in partnership with NH Hotels

Was this review helpful? Yes
Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Guest. Receive cordial greetings from the entire personnel of NH Monterrey. We would like to thank you for your feedback regarding the unfortunately unpleasant stay with us. Before we begin we would like to express our most sincere apologizes for every inconvenience you have encountered during your stay here at NH Monterrey. We regret not being able to meet... More 

Saltillo, Mexico
Contributor
12 reviews 12 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Before my NH points expired I decided to spend a night with my family at this hotel. The checkin process at reception was very good and quick. Look for Cecila, she is very very kind and helpful. There was only rooms with one king size bed, so I asked if I can have an extra Bed, well the guy with... More 

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Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Guest. Greetings from Monterrey, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Monterrey as well.... More 

Melbourne, Australia
Contributor
12 reviews 12 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Although we stayed only one night, we could not have chosen better. Location, service, food, cleanliness, ten out of ten. It's location adjoined to a new shopping mall is also very convenient. We will use this hotel for future visits to Monterrey.

Was this review helpful? Yes
Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Mr. Rob Greetings from Monterrey, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Monterrey as... More 

Mexico City, Mexico
Top Contributor
387 reviews 387 reviews
107 hotel reviews
177 helpful votes 177 helpful votes
4 of 5 stars Reviewed March 31, 2015

This is maybe the best Spanish brand hotel I ever stayed in. It doesn't mean is great. I would say is good enough to spend the night at a decent price. Business oriented in a high end mall situated in the best part of the city. The good: + good location. + safe. + efficient check in/out. + spacious room.... More 

Was this review helpful? Yes
Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Guest. Greetings from Monterrey, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Monterrey as well.... More 

Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed March 29, 2015

Please note that I am sharing my personal experience with my stay at this hotel. I strategically booked my work related stay at this hotel (pre-paid) via hotels.com. After a late flight from MX City, a 40 minute drive and a11pm arrival I was looking forward to getting some rest and waking up on time for a breakfast meeting with... More 

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Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Mr. Joe: Receive cordial greetings from the entire personnel of NH Monterrey. We would like to thank you for your feedback regarding the unfortunately unpleasant stay with us. Before we begin we would like to express our most sincere apologizes for every inconvenience you have encountered during your stay here at NH Monterrey, about everything you mentioned regarding your... More 

London
Top Contributor
97 reviews 97 reviews
27 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed March 15, 2015

Struck me as a budget hotel, and as noted in other reviews could have been attached to an airport. Didn't like neighbourhood. Mall could have been anywhere in the world, so that's not really a plus. The laminated flooring in the rooms unpleasant to walk on. The bathroom fitting not of the greatest quality, eg toilet was block by loo... More 

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Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Mr. Mike Receive cordial greetings from the entire personnel of NH Monterrey. We would like to thank you for your feedback regarding the unfortunately unpleasant stay with us. Before we begin we would like to express our most sincere apologizes for every inconvenience you have encountered during your stay here at NH Collection Monterrey, about the room details and... More 

London
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed March 15, 2015

As depressing a five star hotel as I've been to. Not cheap, and just not up to standard. You approach through a building site at the front of the mall, with no-one to help you. It's not even clear where the mall stops and the hotel reception starts when you get inside. The rooms are stark without being stylish, with... More 

Was this review helpful? Yes
Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Guest. Receive cordial greetings from the entire personnel of NH Monterrey. We would like to thank you for your feedback regarding the unfortunately unpleasant stay with us. Before we begin we would like to express our most sincere apologizes for every inconvenience you have encountered during your stay here at NH Collection Monterrey, about the details mentioned in the... More 

San Juan, Puerto Rico
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 3, 2015

Hotel location is prime with a Luxury mall in the facilities. A lot of restaurants options and the staff was great. I was travel in a business trip and I needed some help from the staff in order to ship back to the office some sample boxes and Gregorio from customer service desk did a great job following up with... More 

Was this review helpful? Yes
Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Guest. Greetings from Monterrey, and thank you to share your comments about your recent stay in our establishment. On behalf of our entire personnel, we feel very pleasant that you enjoyed all the hotel facilities at all. Your comments are very important to increase the hotel value getting the best recognition as the best hotel in Monterrey as well.... More 

Puebla
Contributor
14 reviews 14 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 17, 2015

A standard NH, rooms look just like Mexico city's airport at T2. It's attached to a mall with a couple of options for food, not the best ones, but not bad either, there's a movie theatre too, when traveling alone, very much appreciated. Breakfast is good, internet is slow, the entrance is being refurbished. I read a lot of reviews... More 

Was this review helpful? Yes
Eduardo C, Director General at NH Collection Monterrey, responded to this review

Dear Mr. Erin: Receive cordial greetings from the entire personnel of NH Monterrey. We would like to thank you for your feedback regarding the unfortunately unpleasant stay with us. Before we begin we would like to express our most sincere apologizes for every inconvenience you have encountered during your stay here at NH Monterrey about the internet service and the... More 

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