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Camino Real Monterrey

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Avenida Diego Rivera 2492, Col. Valle Oriente, San Pedro Garza Garcia, Monterrey 66200, Mexico
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Best prices for: 1 room 1 guest
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Camino Real Monterrey
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200 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Milwaukee, Wisconsin
Top Contributor
75 reviews 75 reviews
26 hotel reviews
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Mold in the shower, a sink that barely drained, a hair dryer that only worked on low and only if it was facing straight up and a toilet seat that wobbled. Makes you wonder if anyone is paying attention. The breakfast looks nice (and the fruit was) but I had a flag someone down anytime I wanted coffee. I will... More 

Was this review helpful? Yes
stefano k, Director General at Camino Real Monterrey, responded to this review

Dear Guest. I have received the complaint for what happened today and We want to thank you for bringing to our attention the concern you had during your stay in our property. As always guest feedback like yours is very important to us. I honestly apologize for your discomfort. Our priority at Camino Real Monterrey is to maintain a high... More 

McAllen, Texas
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

This hotel is very modern and well designed with an incredible location but for some reason they have decided that is enough to get people to come. They have forgotten what it takes to get people to become customers. I can't understand why they don't offer valet parking to hotel guests. Even if it isn't free, it's a service that... More 

Was this review helpful? Yes
stefano k, Director General at Camino Real Monterrey, responded to this review

Dear Guest. Thank You very much for giving us your Feedback. Feedback like your it´s very important. Make us to improve our standards and guest satisfaction. I personally will give the proper follow up. Thank you again and hope to host you in a near future. Stefano Kirnbauer Area Director More 

Cologne, Germany
Senior Contributor
40 reviews 40 reviews
5 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at the Camino Real for 4 nights and arrived there in the evening. The staff who checked me in was neither friendly nor unfriendly. That applied actually to most of the staff, beside the waiters in the breakfast restaurant. The room was very spacious and the interior ok. Bathroom was also quite big, however not state of the... More 

Was this review helpful? Yes
stefano k, Director General at Camino Real Monterrey, responded to this review

Dear Guest, thank you for the feedback you gave us. It will be very helpful to improve our services and guest satisfaction. Cordially. Stefano Kirnbauer Area Director More 

San Antonio, Texas
Top Contributor
107 reviews 107 reviews
15 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed May 24, 2015

Located in San Pedro, an upscale part of Monterey, it is very centric in regards to its location. The place is very spacious and clean. Very luxurious. Probably top 3 in comparison to the Safi and Quinta Real at a much more affordable price. If you're in Monterrey and are looking for a chic place to stay without breaking the... More 

Was this review helpful? Yes
stefano k, Director General at Camino Real Monterrey, responded to this review

Dear Guest. Thank You very much for giving us your Feedback. Feedback like your it´s very important. Make us to improve our standards and guest satisfaction. Thank you again and hope to host you in a near future. Stefano Kirnbauer Area Director More 

Denver, Colorado
Reviewer
4 reviews 4 reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed May 24, 2015 via mobile

A first trip to Monterrey for business, the last stay at Camino Real. The hotel is beautiful, the food and restaurant service is mediocre but their housekeeping, while clean, is less than par with an American Budget Rodeway motel. The bathroom light would not stay on, the shower spontaneously turned on through the night, the coffee maker was sometimes cleaned... More 

Was this review helpful? Yes
stefano k, Director General at Camino Real Monterrey, responded to this review

Dear Guest. I have received the complaint for what happened, and We want to thank you for bringing to our attention the concern you had during your stay in our property. As always guest feedback like yours is very important to us. I honestly apologize for your discomfort. Our priority at Camino Real Monterrey is to maintain a high level... More 

Glastonbury, Connecticut
Top Contributor
95 reviews 95 reviews
17 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed May 7, 2015

Granted the room price was our corporate rate so very reasonable. The room was better than I thought it would be. The room lighting was interesting. Small lights everywhere, the room was only well lit during the day. The bed was rather firm and I was not impressed with the pillows. Overall, the hotel is trying to be high end... More 

Was this review helpful? Yes
stefano k, Director General at Camino Real Monterrey, responded to this review

Dear Guest. Thank you so much for your comments. They are improving us to get better day after day. We hope to see you in a near future. Stefano Kirnbauer Regional Director More 

Senior Contributor
45 reviews 45 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed April 28, 2015

I was in floor 31 with a beautiful view of the mountains. The room was spacious, and had some upscale features. It included a nice TV, three phones, including one in the toilet area, tub and shower separated, built in drawers, and room safe. Expect to pay for in room coffee or water bottles. The wifi is also a paid... More 

Was this review helpful? Yes
stefano k, Director General at Camino Real Monterrey, responded to this review

Dear Guest. Thank You for taking the time to give us your feedback. Feedback like your is very import to us. We will work on it, to increase our quality service. We hope to host you again in a near future. Area Director More 

Oxnard, California
Contributor
20 reviews 20 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 10, 2015

I was not impressed by this hotel. It has a premium price but the things were not there. Paid for internet which had only 2 bars. Complained but they gave only excuses instead of fixing the problem or changing the room. Called tech support 2 times and they told the hotel could have fixed by restarting the antenna. This hotel... More 

Was this review helpful? Yes
stefano k, Director General at Camino Real Monterrey, responded to this review

Dear Guest. Thank You very much for giving us your Feedback. Feedback like your it´s very important. Makes us to improve our standards and guest satisfaction. I personally will give the proper follow up. Thank you again and hope to host you in a near future. Stefano Kirnbauer Area Director More 

Travelers are raving about these San Pedro Garza Garcia hotels

United States
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed March 28, 2015

This was my first stay at the Camino Real Monterrey and will not be my last. I have been staying across the street at the Quinta Real and like the location of the Camino much better, do not risk my life trying to cross the street for a Starbucks. The rooms are modern and clean. My major complaint, as many... More 

Was this review helpful? Yes
stefano k, Director General at Camino Real Monterrey, responded to this review

Dear Guest. Thank You very much for giving us your Feedback. Feedback like your it´s very important. Make us to improve our standards and guest satisfaction. Thank you again and hope to host you in a near future. Stefano Kirnbauer Area Director skirnbauer@quintareal.com More 

Sao Paulo, SP
Top Contributor
260 reviews 260 reviews
11 hotel reviews
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed March 18, 2015

Well....I satyed there two times...actually one, because in the second they lost my reservation and I had to go to another hotel...They LOST my reservation...imagine...with all numbers, confirmation, names,etc....The hotel is beautiful, but that´s it!....Prices are too high for the services offered.Internet is charged!...Room Seervice clean is bad, etc....

Was this review helpful? Yes 1
stefano k, Director General at Camino Real Monterrey, responded to this review

Dear Guest. I have received the complaint for what happened and we want to thank you for bringing to our attention the concern you had during your stay in our property. As always guest feedback like yours is very important to us. I honestly apologize for your discomfort. Our priority at Camino Real Monterrey is to maintain a high level... More 

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