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All 11 San Pedro Garza Garcia hotels

Novotel Monterrey Valle

3.5 of 5 Hotel   |   Ave Lazaro Cardenas 3000 Esq Dr Alt Valle Oriente | San Pedro Garza Garcia, San Pedro Garza Garcia 66269, Mexico
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A recent review
3 of 5 stars Reviewed December 29, 2013
Mark A Mexico City, Mexico
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108 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Mexico City, Mexico
Top Contributor
52 reviews 52 reviews
36 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed December 29, 2013

I actually stayed twice in this hotel. This review is about the first stay. I received one of the older rooms without a TV remote control but I had checked in late and went to bed. Based on this experience, I would say that the hotel has seen its better days. Still it was close to the office and I... More

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Estibaliz B, Front Office Manager at Novotel Monterrey Valle, responded to this review

Thank you for your answer, we really do apreciate your opinion, and be sure that we’ ll make our best to satisfy your futures expectations. ,It will be a pleasure for us , to receive you once again in our Hotel in Monterrey. Sincerelly, More

Del Rio, Texas, United States
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 30, 2013

because of the reviews I had seen on this website. I had only logged on to tripadvisor.com the day before we arrived, but I decided to hold judgment until the actual experience. And so I was pleasantly surprised! We were in Monterrey for a wedding and we were blow away with the city--it has grown and modernized tremendously. The hotel... More

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Estibaliz B, Front Office Manager at Novotel Monterrey Valle, responded to this review

Always is exciting to receive good news for our services or installations and we take a compromise to hold that level and work to improve. More

san luis potosi
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed October 25, 2013 via mobile

My stay there was only one night and found this hotel to be a reasonably priced for the zone where its located. The room was ok, spacious and well kept. The staff is not too helpful and not so nice but they are not rude either. If you go by car, valet parking is mandatory as there is no other... More

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Estibaliz B, Front Office Manager at Novotel Monterrey Valle, responded to this review

Thank you for the time that you take to write your opinion that always be very important and helpfully for us to take action in the areas that we need improve. We hope stay with us in your next visit to our City. More

Mexico
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed September 24, 2013

The room was dirty and when I wanted to draw a bath I could not believe the amount of dirt and hairs that were in the bath tub. Service in the restaurant was bad and even when there were no patrons in the restaurant it was hard to get service. My partner had a business dinner and they could not... More

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Estibaliz B, Front Office Manager at Novotel Monterrey Valle, responded to this review

We really apologize for this inconvenience on your visit, Is very important for us the guest comment to know our opportunities areas and we already take actions to fix this problems. We hope if you come to our city gives us an opportunity to stay with us and live a better experience. More

Travelers are raving about these San Pedro Garza Garcia hotels

Geneva, Switzerland
Top Contributor
63 reviews 63 reviews
39 hotel reviews
37 helpful votes 37 helpful votes
1 of 5 stars Reviewed August 18, 2013

We will not stay here again when we go to Monterrey. Our room was very dirty. There was so much dust on the lampshade and light bulbs that I wonder how could the housekeeper not have seen it. The shower was equally as dirty. Friends came to visit and we sat outside the hotel lounge. Our table was dirty to... More

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Estibaliz B, Front Office Manager at Novotel Monterrey Valle, responded to this review

We really apologize for this inconvenience and experience we have already take actions with the proper departments. If you are going to visit Monterrey again I hope you can give us the opportunity to change your perspective. More

Mexico City, Mexico
Contributor
18 reviews 18 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 1, 2013

I made an online reservation online that was valid for upto tow guest and even kids like in any hotel all over the world where I hev been. I arrived before my wife, when she arrived they were disrespectful and rude to her due to I ask her to ask for acces to the lift. I had to call to... More

Was this review helpful? Yes 1
Estibaliz B, Front Office Manager at Novotel Monterrey Valle, responded to this review

Your comment is important for us, it help us to have a better service day by day. To avoid any issue in your next stay, we recommend you to book in our site novotel.com, selecting the right amount of adults and children & choosing the offer with breakfast included. Novotel worldwide has the commitment to provide comfort and unique stay,... More

Mazatlan, Mexico
Top Contributor
58 reviews 58 reviews
12 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed June 24, 2013

The reason we stop here is because they are among the few 'pet friendly' hotels in Monterrey. We did get a decent rate since we reserved a couple of weeks in advance. The traffic is a hassle, so from now on we'll be stopping in Saltillo at the American Business Hotel. Even though it's further from the border, we'll be... More

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Estibaliz B, Front Office Manager at Novotel Monterrey Valle, responded to this review

Thank you for your commnets we appreciate the time that you took to give us your opinnion and we are really sorry for the traffic situation that you find around. We hope stay with us soon. More

Monterrey, Mexico
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 8, 2013 via mobile

The room is ok but nothing outstanding. The gym is VERY basic and 1 out of 3 walkers works. I stayed here because of the rate and the pool (for my 2 kids) but the pool is NOT heated and in April this means that it is VERY cold. We could not even stay in the water for more than... More

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Mexico City, Mexico
Top Contributor
91 reviews 91 reviews
35 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed February 25, 2013

This hotel is far inferior from many of the hotel in San Pedro, and ironically not that cheap either. The NH Monterrey or the Sair are far better and more affordable options. The food is poor, and the gym is old with very poor equipment. The rooms are okay, but that's just it for today's standards. ah, the wifi does... More

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Chicago, Il
Top Contributor
105 reviews 105 reviews
53 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed November 5, 2012

Over all the Novotel was a good experience and a good Peso value. The beds were comfortable and the staff was accommodating. They have a sushi bar which was terrible. I should had known better - but I got in late and needed something to eat. We had breakfast here once which was "Good". For lunch try one of the... More

Was this review helpful? Yes 1

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Additional Information about Novotel Monterrey Valle

Also Known As:
Novotel Monterrey Valle Hotel
Novotel Monterrey Valle Hotel San Pedro Garza Garcia
Novotel Nuevo Leon
Novotel Hotel Monterrey Valle
Nuevo León Novotel
Novotel Monterrey Valle Mexico/San Pedro Garza Garcia, Nuevo Leon
Address: Ave Lazaro Cardenas 3000 Esq Dr Alt Valle Oriente | San Pedro Garza Garcia, San Pedro Garza Garcia 66269, Mexico
Location: Mexico > Northern Mexico > Nuevo Leon > San Pedro Garza Garcia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 11 hotels in San Pedro Garza Garcia
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Novotel Monterrey Valle 3.5*
Official Description (provided by the hotel):
The Hotel Novotel Monterrey Valle is a 4 star, located in the vibrant financial district of Valle Oriente, close to shopping centres, parks, restaurants and within easy reach of Mariano Escobedo International Airport. This hotel offers 238 modern and comfortable rooms, a restaurant, a bar, fitness centre, 8 conference rooms, wireless internet access and is ideally suited for business, seminars and social events. Take a break or enjoy a family weekend and enjoy the largest swimming pool in Monterrey. ... more   less 
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