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All 11 San Pedro Garza Garcia hotels

Novotel Monterrey Valle

4.0 of 5 Hotel   |   Ave Lazaro Cardenas 3000 Esq Dr Alt Valle Oriente | San Pedro Garza Garcia, San Pedro Garza Garcia 66269, Mexico
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Novotel Monterrey Valle
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A recent review
3 of 5 stars reviewed yesterday
Ana0610 MEXICO
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116 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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MEXICO
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed yesterday NEW

The rates and services work fine for a business hotel, no high expectations, just a room to rest, watch TV, and go to the meeting. We were here for a wedding, this was the base hotel, everything was just OK, the breakfast buffet was expensive considering what was offered. The taxis out side the property cost the double the price... More

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Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

This is an average hotel and they offer a decent rate. Check-in was slow. The reception area that includes the bar and breakfast restaurant is very open, so it is difficult to find a quiet corner. It has direct access to a pool area which is quite noisy due to a very busy road just outside the hotel. I found... More

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Mexico City, Mexico
Top Contributor
180 reviews 180 reviews
41 hotel reviews
103 helpful votes 103 helpful votes
2 of 5 stars Reviewed 3 weeks ago

scratchy linen, stained towels,,my bathroom was not well cleaned, its not easy to use your key in the elevator to get to your floor, pool water didn't seem very clean, no pool towels,etc, In favour: location, breakfast versatility.

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Hollywood, Florida
Contributor
11 reviews 11 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 2, 2014

I was recently in Monterrey Mexico on business. I selected the Novotel because it offered a great rate and it's proximity to my meeting. It's no frills. It's a bit off the beaten path (a host of other hotels are clustered about a mile away and offer more walking options (though Downtown Monterrey is a cab ride either way). What... More

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Mexico City, Mexico
Top Contributor
92 reviews 92 reviews
32 hotel reviews
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed July 1, 2014

I always use this hotel when in Monterrey for family visits (I am in their loyalty program...). The reviews on this site make you think this is probably the worst option around. However is average, not the best, not the worst. Customer service is regular, basicly I just had interaction with the staff when I checked in and out, nothing... More

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Estibaliz B, Front Office Manager at Novotel Monterrey Valle, responded to this review

We really appreciate the time that you took to give us your comments, this is very important for us and work in some strategies to handle this situation, It will be pleasant receiving you in the next trip to our city and found changes in this points. More

Mexico City, Mexico
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 21, 2014

Novotel Monterrey has a good location and is close to many Headquarters in Monterrey. The rate price/quality is very good, rooms are regular size with needed confort when we are there just to sleep! Staff is nice and the breakfast in the morning is enough to fill up with some energy! I will probably stay there in my next trip... More

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Estibaliz B, Front Office Manager at Novotel Monterrey Valle, responded to this review

Thank you for the time that you take for this comments, Is always helpful to received this kind of comments and is very important to us. We hope look forward to seeing you in our Hotel and will do our best to make you have a good stay. More

Mexico City, Mexico
Top Contributor
51 reviews 51 reviews
35 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed December 29, 2013

I actually stayed twice in this hotel. This review is about the first stay. I received one of the older rooms without a TV remote control but I had checked in late and went to bed. Based on this experience, I would say that the hotel has seen its better days. Still it was close to the office and I... More

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Estibaliz B, Front Office Manager at Novotel Monterrey Valle, responded to this review

Thank you for your answer, we really do apreciate your opinion, and be sure that we’ ll make our best to satisfy your futures expectations. ,It will be a pleasure for us , to receive you once again in our Hotel in Monterrey. Sincerelly, More

Del Rio, Texas, United States
Contributor
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 30, 2013

because of the reviews I had seen on this website. I had only logged on to tripadvisor.com the day before we arrived, but I decided to hold judgment until the actual experience. And so I was pleasantly surprised! We were in Monterrey for a wedding and we were blow away with the city--it has grown and modernized tremendously. The hotel... More

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Estibaliz B, Front Office Manager at Novotel Monterrey Valle, responded to this review

Always is exciting to receive good news for our services or installations and we take a compromise to hold that level and work to improve. More

san luis potosi
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed October 25, 2013 via mobile

My stay there was only one night and found this hotel to be a reasonably priced for the zone where its located. The room was ok, spacious and well kept. The staff is not too helpful and not so nice but they are not rude either. If you go by car, valet parking is mandatory as there is no other... More

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Estibaliz B, Front Office Manager at Novotel Monterrey Valle, responded to this review

Thank you for the time that you take to write your opinion that always be very important and helpfully for us to take action in the areas that we need improve. We hope stay with us in your next visit to our City. More

Mexico
Senior Contributor
46 reviews 46 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed September 24, 2013

The room was dirty and when I wanted to draw a bath I could not believe the amount of dirt and hairs that were in the bath tub. Service in the restaurant was bad and even when there were no patrons in the restaurant it was hard to get service. My partner had a business dinner and they could not... More

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Estibaliz B, Front Office Manager at Novotel Monterrey Valle, responded to this review

We really apologize for this inconvenience on your visit, Is very important for us the guest comment to know our opportunities areas and we already take actions to fix this problems. We hope if you come to our city gives us an opportunity to stay with us and live a better experience. More

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Additional Information about Novotel Monterrey Valle

Address: Ave Lazaro Cardenas 3000 Esq Dr Alt Valle Oriente | San Pedro Garza Garcia, San Pedro Garza Garcia 66269, Mexico
Location: Mexico > Northern Mexico > Nuevo Leon > San Pedro Garza Garcia
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Monterrey Valle 4*
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Also Known As:
Novotel Monterrey Valle Hotel San Pedro Garza Garcia
Novotel Nuevo Leon
Novotel Hotel Monterrey Valle
Nuevo León Novotel
Novotel Monterrey Valle Mexico/San Pedro Garza Garcia, Nuevo Leon

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