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All 11 San Pedro Garza Garcia hotels

Novotel Monterrey Valle

4.0 of 5 Hotel   |   Ave Lazaro Cardenas 3000 Esq Dr Alt Valle Oriente | San Pedro Garza Garcia, San Pedro Garza Garcia 66269, Mexico
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A recent review
3 of 5 stars reviewed 3 weeks ago
Barelle Mexico City, Mexico
  • Reviews (118)
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118 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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English first
Mexico City, Mexico
Top Contributor
81 reviews 81 reviews
27 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I always use this hotel when in Monterrey for family visits (I am in their loyalty program...). The reviews on this site make you think this is probably the worst option around. However is average, not the best, not the worst. Customer service is regular, basicly I just had interaction with the staff when I checked in and out, nothing... More

Was this review helpful? Yes
Estibaliz B, Front Office Manager at Novotel Monterrey Valle, responded to this review

We really appreciate the time that you took to give us your comments, this is very important for us and work in some strategies to handle this situation, It will be pleasant receiving you in the next trip to our city and found changes in this points. More

Mexico City, Mexico
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 21, 2014

Novotel Monterrey has a good location and is close to many Headquarters in Monterrey. The rate price/quality is very good, rooms are regular size with needed confort when we are there just to sleep! Staff is nice and the breakfast in the morning is enough to fill up with some energy! I will probably stay there in my next trip... More

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Estibaliz B, Front Office Manager at Novotel Monterrey Valle, responded to this review

Thank you for the time that you take for this comments, Is always helpful to received this kind of comments and is very important to us. We hope look forward to seeing you in our Hotel and will do our best to make you have a good stay. More

Mexico City, Mexico
Top Contributor
51 reviews 51 reviews
35 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed December 29, 2013

I actually stayed twice in this hotel. This review is about the first stay. I received one of the older rooms without a TV remote control but I had checked in late and went to bed. Based on this experience, I would say that the hotel has seen its better days. Still it was close to the office and I... More

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Estibaliz B, Front Office Manager at Novotel Monterrey Valle, responded to this review

Thank you for your answer, we really do apreciate your opinion, and be sure that we’ ll make our best to satisfy your futures expectations. ,It will be a pleasure for us , to receive you once again in our Hotel in Monterrey. Sincerelly, More

Del Rio, Texas, United States
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 30, 2013

because of the reviews I had seen on this website. I had only logged on to tripadvisor.com the day before we arrived, but I decided to hold judgment until the actual experience. And so I was pleasantly surprised! We were in Monterrey for a wedding and we were blow away with the city--it has grown and modernized tremendously. The hotel... More

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Estibaliz B, Front Office Manager at Novotel Monterrey Valle, responded to this review

Always is exciting to receive good news for our services or installations and we take a compromise to hold that level and work to improve. More

san luis potosi
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 25, 2013 via mobile

My stay there was only one night and found this hotel to be a reasonably priced for the zone where its located. The room was ok, spacious and well kept. The staff is not too helpful and not so nice but they are not rude either. If you go by car, valet parking is mandatory as there is no other... More

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Estibaliz B, Front Office Manager at Novotel Monterrey Valle, responded to this review

Thank you for the time that you take to write your opinion that always be very important and helpfully for us to take action in the areas that we need improve. We hope stay with us in your next visit to our City. More

Mexico
Senior Contributor
45 reviews 45 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed September 24, 2013

The room was dirty and when I wanted to draw a bath I could not believe the amount of dirt and hairs that were in the bath tub. Service in the restaurant was bad and even when there were no patrons in the restaurant it was hard to get service. My partner had a business dinner and they could not... More

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Estibaliz B, Front Office Manager at Novotel Monterrey Valle, responded to this review

We really apologize for this inconvenience on your visit, Is very important for us the guest comment to know our opportunities areas and we already take actions to fix this problems. We hope if you come to our city gives us an opportunity to stay with us and live a better experience. More

Geneva, Switzerland
Top Contributor
73 reviews 73 reviews
46 hotel reviews
44 helpful votes 44 helpful votes
1 of 5 stars Reviewed August 18, 2013

We will not stay here again when we go to Monterrey. Our room was very dirty. There was so much dust on the lampshade and light bulbs that I wonder how could the housekeeper not have seen it. The shower was equally as dirty. Friends came to visit and we sat outside the hotel lounge. Our table was dirty to... More

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Estibaliz B, Front Office Manager at Novotel Monterrey Valle, responded to this review

We really apologize for this inconvenience and experience we have already take actions with the proper departments. If you are going to visit Monterrey again I hope you can give us the opportunity to change your perspective. More

Mexico City, Mexico
Contributor
18 reviews 18 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 1, 2013

I made an online reservation online that was valid for upto tow guest and even kids like in any hotel all over the world where I hev been. I arrived before my wife, when she arrived they were disrespectful and rude to her due to I ask her to ask for acces to the lift. I had to call to... More

Was this review helpful? Yes 1
Estibaliz B, Front Office Manager at Novotel Monterrey Valle, responded to this review

Your comment is important for us, it help us to have a better service day by day. To avoid any issue in your next stay, we recommend you to book in our site novotel.com, selecting the right amount of adults and children & choosing the offer with breakfast included. Novotel worldwide has the commitment to provide comfort and unique stay,... More

Mazatlan, Mexico
Top Contributor
58 reviews 58 reviews
12 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed June 24, 2013

The reason we stop here is because they are among the few 'pet friendly' hotels in Monterrey. We did get a decent rate since we reserved a couple of weeks in advance. The traffic is a hassle, so from now on we'll be stopping in Saltillo at the American Business Hotel. Even though it's further from the border, we'll be... More

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Estibaliz B, Front Office Manager at Novotel Monterrey Valle, responded to this review

Thank you for your commnets we appreciate the time that you took to give us your opinnion and we are really sorry for the traffic situation that you find around. We hope stay with us soon. More

Monterrey, Mexico
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 8, 2013 via mobile

The room is ok but nothing outstanding. The gym is VERY basic and 1 out of 3 walkers works. I stayed here because of the rate and the pool (for my 2 kids) but the pool is NOT heated and in April this means that it is VERY cold. We could not even stay in the water for more than... More

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Additional Information about Novotel Monterrey Valle

Address: Ave Lazaro Cardenas 3000 Esq Dr Alt Valle Oriente | San Pedro Garza Garcia, San Pedro Garza Garcia 66269, Mexico
Location: Mexico > Northern Mexico > Nuevo Leon > San Pedro Garza Garcia
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Monterrey Valle 4*
Reservation Options:
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Also Known As:
Novotel Monterrey Valle Hotel San Pedro Garza Garcia
Novotel Nuevo Leon
Novotel Hotel Monterrey Valle
Nuevo León Novotel
Novotel Monterrey Valle Mexico/San Pedro Garza Garcia, Nuevo Leon

83 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style
#4 Luxury Hotel in San Pedro Garza Garcia
Hotel Class
Official Description (provided by the hotel)
The Hotel Novotel Monterrey Valle is a 4 star, located in the vibrant financial district of Valle Oriente, close to shopping centres, parks, restaurants and within easy reach of Mariano Escobedo International Airport. This hotel offers 238 modern and comfortable rooms, a restaurant, a bar, fitness centre, 8 conference rooms, wireless internet access and is ideally suited for business, seminars and social events. Take a break or enjoy a family weekend and enjoy the largest swimming pool in Monterrey. ... more   less 
Number of rooms
238

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