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Novotel Monterrey Valle

3.5 of 5 Ave Lazaro Cardenas 3000 | Esq Dr Alt Valle Oriente, San Pedro Garza Garcia, Monterrey 66269, Mexico
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Novotel Monterrey Valle
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Novotel Monterrey Valle
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128 reviews from our community

Traveler rating
    13
    45
    48
    9
    13
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27
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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San Antonio, Texas
Top Contributor
94 reviews 94 reviews
18 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Hotel has the perfect location if you are doing business in the Valle area, but is also an easy drive to downtown area, good parking only $30.00 PMX for our 3 day stay, rooms are large, clean and comfortable, noise was not an issue on floors 7 and 8, wi fi worked well. The only issue was the access... More 

Was this review helpful? Yes
Estibaliz B, Front Office Manager at Novotel Monterrey Valle, responded to this review

Thank you for give us your comments and opinion, we hope for your next visit stay with us and ask for a new room whit shower, we have now booth. More 

Quakertown, Pennsylvania
Contributor
13 reviews 13 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 2, 2014

This Novotel is very nice and has a convenient location. Within walking distance to many restaruants and convenience stores. The staff was very helpful and the breakfast buffet was good. I was there in Dec. 2014 and it was cold, but the pool liked clean and nice. Taxi's were always available and ready to take you anywhere you want, even... More 

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Estibaliz B, Front Office Manager at Novotel Monterrey Valle, responded to this review

Thank you for your comments and the time that you took for gave us, We hope that you stay with us in your next trip to our City More 

London
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 1, 2014

Rather tired hotel, but great staff and a very convenient location. Been here twice in a week. I had to wait 20 mins to check out once, despite signalling to management the long queue, they did not respond. After 5 hotels in 10 days I was delighted to find a full size bath, but had to resort to that old... More 

Was this review helpful? Yes 1
Estibaliz B, Front Office Manager at Novotel Monterrey Valle, responded to this review

Thank you for the time to write your comments, this is very important for us and we can take some action to improve our daily work. More 

MEXICO
Senior Contributor
35 reviews 35 reviews
22 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed September 15, 2014

The rates and services work fine for a business hotel, no high expectations, just a room to rest, watch TV, and go to the meeting. We were here for a wedding, this was the base hotel, everything was just OK, the breakfast buffet was expensive considering what was offered. The taxis out side the property cost the double the price... More 

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Estibaliz B, Front Office Manager at Novotel Monterrey Valle, responded to this review

If you will have a visit to our city please considering stay with us and confirm our action about your recommendations More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 26, 2014

This is an average hotel and they offer a decent rate. Check-in was slow. The reception area that includes the bar and breakfast restaurant is very open, so it is difficult to find a quiet corner. It has direct access to a pool area which is quite noisy due to a very busy road just outside the hotel. I found... More 

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Estibaliz B, Front Office Manager at Novotel Monterrey Valle, responded to this review

We appreciate your comments and we already working in yours suggestion. When you come to our city again we hope you can visit us and comparing our actions about that. More 

Mexico City, Mexico
Top Contributor
201 reviews 201 reviews
45 hotel reviews
122 helpful votes 122 helpful votes
2 of 5 stars Reviewed August 24, 2014

scratchy linen, stained towels,,my bathroom was not well cleaned, its not easy to use your key in the elevator to get to your floor, pool water didn't seem very clean, no pool towels,etc, In favour: location, breakfast versatility.

Was this review helpful? Yes
Estibaliz B, Front Office Manager at Novotel Monterrey Valle, responded to this review

We are working in your comments to find a better experience in the next visit to our city More 

Travelers are raving about these San Pedro Garza Garcia hotels

Hollywood, Florida
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 2, 2014

I was recently in Monterrey Mexico on business. I selected the Novotel because it offered a great rate and it's proximity to my meeting. It's no frills. It's a bit off the beaten path (a host of other hotels are clustered about a mile away and offer more walking options (though Downtown Monterrey is a cab ride either way). What... More 

Was this review helpful? Yes
Estibaliz B, Front Office Manager at Novotel Monterrey Valle, responded to this review

Is greatfull for us to recived this kind of comments and we are complishment forward to keep working with the best service in advance. More 

Mexico City, Mexico
Top Contributor
98 reviews 98 reviews
35 hotel reviews
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed July 1, 2014

I always use this hotel when in Monterrey for family visits (I am in their loyalty program...). The reviews on this site make you think this is probably the worst option around. However is average, not the best, not the worst. Customer service is regular, basicly I just had interaction with the staff when I checked in and out, nothing... More 

Was this review helpful? Yes
Estibaliz B, Front Office Manager at Novotel Monterrey Valle, responded to this review

We really appreciate the time that you took to give us your comments, this is very important for us and work in some strategies to handle this situation, It will be pleasant receiving you in the next trip to our city and found changes in this points. More 

Mexico City, Mexico
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 21, 2014

Novotel Monterrey has a good location and is close to many Headquarters in Monterrey. The rate price/quality is very good, rooms are regular size with needed confort when we are there just to sleep! Staff is nice and the breakfast in the morning is enough to fill up with some energy! I will probably stay there in my next trip... More 

Was this review helpful? Yes
Estibaliz B, Front Office Manager at Novotel Monterrey Valle, responded to this review

Thank you for the time that you take for this comments, Is always helpful to received this kind of comments and is very important to us. We hope look forward to seeing you in our Hotel and will do our best to make you have a good stay. More 

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Additional Information about Novotel Monterrey Valle

Address: Ave Lazaro Cardenas 3000 | Esq Dr Alt Valle Oriente, San Pedro Garza Garcia, Monterrey 66269, Mexico
Location: Mexico > Northern Mexico > Nuevo Leon > Monterrey > San Pedro Garza Garcia
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Novotel Monterrey Valle 3.5*
Number of rooms: 238
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Also Known As:
Novotel Monterrey Valle Hotel San Pedro Garza Garcia
Novotel Nuevo Leon
Novotel Hotel Monterrey Valle
Nuevo León Novotel
Novotel Monterrey Valle Mexico/San Pedro Garza Garcia, Nuevo Leon

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