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Novotel Monterrey Valle

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Ave Lazaro Cardenas 3000 | Esq Dr Alt Valle Oriente, San Pedro Garza Garcia, Monterrey 66269, Mexico
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1 room 1 guest
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168 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Tijuana, Mexico
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Stayed at this hotel in Monterrey, Mexico. Its upscale, but lacks style. Rooms are dated, they dont turn on the AC untill you get to your room. so its hot beware. The bathrooms have rain showers thats good, but the toilet is so small and close to the ground, its awful. The buffet is 180 pesos. and its not good,... More 

Was this review helpful? Yes
Estibaliz B, Director de Recepción at Novotel Monterrey Valle, responded to this review

tThank you for the time and share this comments, all the opinions for our guest are so important to us and we took the necessary action to find the best experiences to our guest. We hope see you soon in your next city visit. More 

Miramar Beach, Florida
Level Contributor
161 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is about as a "bare bone" business hotel as you can get. Service was good but the overall hotel is just missing that extra considering the price rate the hotel charges. Rooms were clean but many worn and stains on the carpet. Something spilled on bathroom door and not cleaned. Sheets are average quality. I guess location is the... More 

Was this review helpful? Yes
Estibaliz B, Director de Recepción at Novotel Monterrey Valle, responded to this review
Google Translation

Cada comentario quer recibimos de nuestros clientes son muy importantes para poder encaminar nuestras acciones a nuestras áreas de oportunidad... More 

York, South Carolina
Level Contributor
117 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed June 10, 2015

We chose this hotel because of its location and reasonable price. Check in was very efficient and friendly. The large rooms are a bit worn in spots but nothing to get overly concerned about. They are very clean and have all of the necessary amenities. Unlike many of the other local restaurants, breakfast was not free. The buffet for breakfast... More 

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Estibaliz B, Director de Recepción at Novotel Monterrey Valle, responded to this review
Google Translation

Es un gusto recibir buenos comentarios y esto nos compromete a seguir trabajando para lograr la satisfacción de nuestros huéspedes. More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed May 27, 2015

Breakfast is not as good as the others. The location is actually remote. But it's okay for business. And I am surprised about the price, it's quite expensive consider its location. The exchange rate for peso is much less than in the bank. In general it can only be considered as express other than Novotel at other places.

Was this review helpful? Yes
Estibaliz B, Director de Recepción at Novotel Monterrey Valle, responded to this review
Google Translation

A cada comentario que nos brindan se les pone especial atención para poder tomar acción en cuanto a nuestras áreas... More 

Prague
Level Contributor
6 reviews
4 hotel reviews
3 of 5 stars Reviewed May 25, 2015

first time in Mexico, first time in Monterrey! Unforgettable 5 days with good friends, good food, good drinks, beautiful nature, perfect art, new ideas, industrial heart of Mexico, JUST the place to be

Review collected in partnership with Novotel Hotels

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Estibaliz B, Director de Recepción at Novotel Monterrey Valle, responded to this review

We hope see you soon in our great city Monterrey. More 

San Pedro Sula, Honduras
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 7, 2015

Clean and comfortable. Friendly people with good service. Nice hotel but not everyone gets breakfast. The service is very good. The room was kept extremely clean! The hotel is sustainable, sheets and towels will not be changed without request.

Was this review helpful? Yes
Estibaliz B, Director de Recepción at Novotel Monterrey Valle, responded to this review

Is a pleasure to receive this kind of comments, We are going to share with all our employees and still working to give the best experience. More 

Austin, Texas
Level Contributor
50 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 stars Reviewed February 6, 2015

Poor location requiring car with limited shopping and food options nearby. Poor breakfast setup for the money. No espresso machine on site! Worn room interiors with chaffed, stained surfaces, dirty carpets. Poor bathroom with cheapest amenities and in need of renovation. Unheated outdoor pool only with saddest gym ever. Yet another Accor property that wants to be compete with rest... More 

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Estibaliz B, Front Office Manager at Novotel Monterrey Valle, responded to this review

Thank you for the time for give us your comments, is so important to us your opinion and we already take actions to improve en those things. We hope in your next visit you can give us a opportunity to prove that. More 

Travelers are raving about these San Pedro Garza Garcia hotels

Westlock, Canada
1 review
5 of 5 stars Reviewed February 3, 2015

Everything was perfect. Great food and excellent rooms with spectacular views. Very good business environment. Only a 10 minute walk to a few Cantinas. Staff spoke very good English. Even USA Today news paper available in the lobby area in English.

Was this review helpful? Yes
Estibaliz B, Front Office Manager at Novotel Monterrey Valle, responded to this review

Thank you for your comments, we hope see you soon in this City and with us. More 

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