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Novotel Monterrey Valle

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Ave Lazaro Cardenas 3000 | Esq Dr Alt Valle Oriente, San Pedro Garza Garcia, Monterrey 66269, Mexico
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Novotel Monterrey Valle
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Novotel Monterrey Valle
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145 reviews from our community

Traveler rating
    15
    54
    52
    10
    14
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28
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63
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Prague
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

first time in Mexico, first time in Monterrey! Unforgettable 5 days with good friends, good food, good drinks, beautiful nature, perfect art, new ideas, industrial heart of Mexico, JUST the place to be

Review collected in partnership with Novotel Hotels

Was this review helpful? Yes
Estibaliz B, Director de Recepción at Novotel Monterrey Valle, responded to this review

We hope see you soon in our great city Monterrey. More 

San Pedro Sula, Honduras
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 7, 2015

Clean and comfortable. Friendly people with good service. Nice hotel but not everyone gets breakfast. The service is very good. The room was kept extremely clean! The hotel is sustainable, sheets and towels will not be changed without request.

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Estibaliz B, Director de Recepción at Novotel Monterrey Valle, responded to this review

Is a pleasure to receive this kind of comments, We are going to share with all our employees and still working to give the best experience. More 

Austin, Texas
Top Contributor
50 reviews 50 reviews
41 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed February 6, 2015

Poor location requiring car with limited shopping and food options nearby. Poor breakfast setup for the money. No espresso machine on site! Worn room interiors with chaffed, stained surfaces, dirty carpets. Poor bathroom with cheapest amenities and in need of renovation. Unheated outdoor pool only with saddest gym ever. Yet another Accor property that wants to be compete with rest... More 

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Estibaliz B, Front Office Manager at Novotel Monterrey Valle, responded to this review

Thank you for the time for give us your comments, is so important to us your opinion and we already take actions to improve en those things. We hope in your next visit you can give us a opportunity to prove that. More 

Travelers are raving about these San Pedro Garza Garcia hotels

Westlock, Canada
1 review
5 of 5 stars Reviewed February 3, 2015

Everything was perfect. Great food and excellent rooms with spectacular views. Very good business environment. Only a 10 minute walk to a few Cantinas. Staff spoke very good English. Even USA Today news paper available in the lobby area in English.

Was this review helpful? Yes
Estibaliz B, Front Office Manager at Novotel Monterrey Valle, responded to this review

Thank you for your comments, we hope see you soon in this City and with us. More 

San Antonio, Texas
Top Contributor
101 reviews 101 reviews
19 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed January 7, 2015

The Hotel has the perfect location if you are doing business in the Valle area, but is also an easy drive to downtown area, good parking only $30.00 PMX for our 3 day stay, rooms are large, clean and comfortable, noise was not an issue on floors 7 and 8, wi fi worked well. The only issue was the access... More 

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Estibaliz B, Front Office Manager at Novotel Monterrey Valle, responded to this review

Thank you for give us your comments and opinion, we hope for your next visit stay with us and ask for a new room whit shower, we have now booth. More 

Quakertown, Pennsylvania
Contributor
20 reviews 20 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 2, 2014

This Novotel is very nice and has a convenient location. Within walking distance to many restaruants and convenience stores. The staff was very helpful and the breakfast buffet was good. I was there in Dec. 2014 and it was cold, but the pool liked clean and nice. Taxi's were always available and ready to take you anywhere you want, even... More 

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Estibaliz B, Front Office Manager at Novotel Monterrey Valle, responded to this review

Thank you for your comments and the time that you took for gave us, We hope that you stay with us in your next trip to our City More 

London
Senior Contributor
38 reviews 38 reviews
17 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 1, 2014

Rather tired hotel, but great staff and a very convenient location. Been here twice in a week. I had to wait 20 mins to check out once, despite signalling to management the long queue, they did not respond. After 5 hotels in 10 days I was delighted to find a full size bath, but had to resort to that old... More 

Was this review helpful? Yes 1
Estibaliz B, Front Office Manager at Novotel Monterrey Valle, responded to this review

Thank you for the time to write your comments, this is very important for us and we can take some action to improve our daily work. More 

MEXICO
Senior Contributor
36 reviews 36 reviews
23 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed September 15, 2014

The rates and services work fine for a business hotel, no high expectations, just a room to rest, watch TV, and go to the meeting. We were here for a wedding, this was the base hotel, everything was just OK, the breakfast buffet was expensive considering what was offered. The taxis out side the property cost the double the price... More 

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Estibaliz B, Front Office Manager at Novotel Monterrey Valle, responded to this review

If you will have a visit to our city please considering stay with us and confirm our action about your recommendations More 

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