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Holiday Inn Monterrey Valle

3.5 of 5
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Av Lazaro Cardenas 2305 | Residencial San Agustin, San Pedro Garza Garcia, Monterrey 66260, Mexico (Formerly Wyndham Casa Grande Monterrey)
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Holiday Inn Monterrey Valle
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A recent review
4 of 5 stars Reviewed February 27, 2015
Pat S Darnestown, Maryland, USA
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83 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Darnestown, Maryland, USA
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed February 27, 2015

I stayed at the Holiday Inn Monterrey Valle for a business conference in late February. This former Wyndham hotel is much nicer than I expected. The front desk staff were very friendly and efficient, the lobby was welcoming, and my room was clean and well equipped. The restaurant overlooks the pool and features a breakfast buffet that includes several meat... More 

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Toronto, Canada
Senior Contributor
45 reviews 45 reviews
25 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed December 9, 2014

Rooms are very spacious and comfortable even with rooms facing the street. The Holiday Inn has really improved on this property since it was the Wyndham. Beds are super comfortable and the staff is very polite and friendly.

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Guatemala City, Guatemala
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed November 9, 2014

We stayed in this hotel during a 4 day's seminar and the experience was awful. There are so many complains about this , so I'll start by the room. The room smelled bad , humidity was present in every corner of the room and the TV remote didn't work. The food was decent, but the service was probably the worst... More 

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IHGCare, Guest Relations Manager at Holiday Inn Monterrey Valle, responded to this review

Dear Khazimba Z, First of all, thank you very much for your recent stay at our hotel. We are so sorry to hear about your experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring... More 

Travelers are raving about these San Pedro Garza Garcia hotels

Guadalajara, Mexico
Top Contributor
57 reviews 57 reviews
25 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed September 5, 2014

I just enjoyed staying here and I'll come back every time!, great rooms, great staff, just love it Please give a heads up to the awesome Mr. Sushi!!! Congrats on the changes of the rooms, they look bigger, cleaner and more comfortable

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Xochitl P, Manager at Holiday Inn Monterrey Valle, responded to this review

Dear Guest, We appreciate you taking the time to share your feedback regarding your stay with us. We are glad to hear you liked the change of our rooms. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. Also, thank you for your comments about the service... More 

Bettendorf, Iowa
Top Contributor
143 reviews 143 reviews
32 hotel reviews
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed August 5, 2014

This is a property that was recently rebranded as a Holiday Inn. It is clean and has a restaurant and bar. Food was good and offered a mix of Mexican and American selections. Extensive breakfast buffet is available (for purchase) in the morning with lots of hot and cold options (the fruit and fruit juices are fantastic!). The rooms are... More 

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Xochitl P, Manager at Holiday Inn Monterrey Valle, responded to this review

Dear Guest, We appreciate you taking the time to share your feedback regarding your stay with us. We are glad to hear you liked our location. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. Also, thank you for your comments about the great service of our... More 

Eagle Pass, Texas
Contributor
11 reviews 11 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 20, 2014

Usually stay at other hotels in the area, this last trip I could not find rooms in any of them. Decided to try my luck at Holiday Inn Valle. This property used to operate under a Wyndham name. The experience overall is good throughout the hotel. Food service is nothing to call home about but the waiters are very friendly.... More 

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san luis potosi
Senior Contributor
44 reviews 44 reviews
22 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed May 25, 2014 via mobile

The hotel is nice, what is expected at this price. Location is great! However, the service is a bit awful. I'll explain: They charged me twice for breakfast, I have tried to amend this but the restaurant manager (Ignacio), asked me for bank statements (I had already sent him my bank receipts). Now they want me to go to my... More 

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Xochitl P, Manager at Holiday Inn Monterrey Valle, responded to this review
Google Translation

Estimado huésped, Reciba una sincera disculpa por la mala experiencia que tuvo con nosotros, estamos revisando con el departamento de... More 

Monterrey, Mexico
Reviewer
5 reviews 5 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 16, 2013

I've stayed here several times and have had guests here since moving to Monterrey. Great value for your money. Breakfast is good, parking in the hotel is inexpensive and the bar has a good variety of drinks and food. For the price, it's hard to find anything better in the San Pedro area. Walking distance from shopping malls and good... More 

Was this review helpful? Yes 1
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