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Holiday Inn Monterrey Valle

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Av Lazaro Cardenas 2305 | Residencial San Agustin, San Pedro Garza Garcia, Monterrey 66260, Mexico (Formerly Wyndham Casa Grande Monterrey)
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Holiday Inn Monterrey Valle
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124 Reviews from our TripAdvisor Community

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Amsterdam, The Netherlands
Level Contributor
112 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

This is a review I owed from feb. 2014 We only stayed one night but what a night. I still remember it and not because of the good reasons. Arrived and check in was fine. However, the room was dirty. The bathroom still had the opened shampoo and soap from last guest. We reported it and housekeeping was not available... More 

Helpful?
Thank Titamxnl
Ciudad Juarez, Mexico
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 24, 2015

This hotel has an excellent location, uber rides from here did not exceed 70 MXN except when going to the airport, the hotel is always clean, wonderful staff, the views are outstanding. We went with a large group and nobody complained. breakfast were really good too.

Helpful?
Thank Cheo C
Level Contributor
62 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed October 9, 2015

Service at the front desk is great. Very nice and effective people. Tortilla soup in their restaurant is great even it looks like more a cream than a soup. Rooms and in suite bathroom are big but they do not have safe box........

Helpful?
Thank Sandra V
Carlos C, General Manager at Holiday Inn Monterrey Valle, responded to this review

Dear Ms. Sandra, First of all please allow me to thank you for your valuable comments , we really appreciate it, we will keep working hard to exceed your expectations. We hope to see you soon once again, will be a pleasure to serve you Best Regards! Carlos Castro General Manager Holiday Inn Monterrey Valle More 

1 review
5 of 5 stars Reviewed August 24, 2015 via mobile

I love this Hotel. The rooms are always really clean. Compared to other hotels in this area the rooms feel newer and cleaner. The WiFi is the fastest and most stable that I've experienced in Monterrey. If there is one thing that I would complain about it's the slow check out times. But the truth is every hotel in Monterrey... More 

Helpful?
Thank José M
Carlos C, Director General at Holiday Inn Monterrey Valle, responded to this review
Google Translation

Estimado huésped, Antes que nada permitame agradecerle el tiempo que se tomó para darnos sus valiosos comentarios, y al mismo... More 

San Antonio, Texas
Level Contributor
144 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed August 15, 2015

Have stayed in this property since it was the Radisson Casa Grande and then the Windham and now the holiday Inn, like it because the price is right with a great location. The hotel does need some updating in the bathroom area, bed and pillows (8) are comfortable room temperature nice and cold, cleanliness was not and issue, but it... More 

Helpful?
Thank sergiorms
Carlos C, General Manager at Holiday Inn Monterrey Valle, responded to this review

Dear Guest, We really appreciate the time you took to share your opinion, the whole staff at the property is proud to see this kind of comments and they are committed to keep trying their best. We hope to see you soon, will be a pleasure, please do not hesitate to contact us if you need further assitance Best Regards!... More 

Rexburg, Idaho
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 13, 2015

Comfortable beds, nice atmosphere, good housekeeping staff. The breakfast is pretty good, your typical omelet bar and buffet. Only complaint was very slow service in the restaurant in the evening, and they ran out of towels at the pool in the evening. We were there with a wedding party and they gave us a very good rate. Close to shopping... More 

Helpful?
Thank shileyk
Carlos C, General Manager at Holiday Inn Monterrey Valle, responded to this review

Dear Guest! We really appreciate, the time you took to share your comments, we are working hard to exceed your expectations at the restaurant, and the pool area. We hope to have you back soon, will be a pleasure to assist you once again. Best Regards! Carlos Castro General Manager Holiday Inn Monterrey Valle More 

Michigan Center, Michigan
Level Contributor
97 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
2 of 5 stars Reviewed July 18, 2015

I stayed here for business this month. Location is good for business. Other than that the experience was between average and poor. The hotel is dated. There is little or no water pressure in the shower.

Helpful?
Thank nomadforeverandever
IHGCare, Guest Relations Manager at Holiday Inn Monterrey Valle, responded to this review

Dear nomadforeverandever, Thank you for taking the time to post a review about your stay with us. We are pleased to know that you found our location to be good. However, we would like to apologize for falling short of your expectations regarding our facilities and bathrooms. Reviews like yours are very valuable as they enable us to target areas... More 

Travelers are raving about these San Pedro Garza Garcia hotels

Mexico City, Mexico
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed July 10, 2015

This hotel is conveniently located, especially for doing business; however you can see that this facility is aging... in my bathroom, bathtub had really a hard time draining the water every time I showered. Also, when I used one of the Conference Rooms, it wasn´t well lit and hotel staff couldn't fix this. In general, an average stay, good enough... More 

Helpful?
Thank jose_a_rojas
IHGCare, Guest Relations Manager at Holiday Inn Monterrey Valle, responded to this review

Dear jose_a_rojas, Thank you for selecting our hotel for your recent trip to Monterrey and for writing a review about your stay. We appreciate the comments you made regarding our good location. We also thank you for giving us a high rating in terms of service. On the other hand, we sincerely apologize for not meeting your expectations with regards... More 

Mexico city
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 13, 2015 via mobile

I travel to Monterrey about twice every month and I have chosen this hotel as my hub for my business trips. I have been there 15 nights already this year. The personnel at the front desk is very kind and attentive, they cater to all of your needs, always with a smiling face even late at night when I usually... More 

Helpful?
Thank eddie2030
Troy, Michigan
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 27, 2015 via mobile

Good, clean and updated hotel. The free wifi is also fast (10mbps) which is above average than most. Very close to the shopping mall and restaurants in the San Pedro area. The gym is ok, but I would recommend Dumbbells. The rooms were clean and quiet.

Helpful?
Thank HugodelaF
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