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Presidente Inter-Continental Monterrey

4.0 of 5 Jose Vasconcelos 300 Oriente, San Pedro Garza Garcia, Monterrey 66260, Mexico
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Presidente Inter-Continental Monterrey
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Presidente Inter-Continental Monterrey
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135 reviews from our community

Traveler rating
    30
    47
    37
    7
    14
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10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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1 review
2 of 5 stars Reviewed 4 days ago NEW

This hotel is very old and outdated, the rooms smell is like dirty carpet, water don't flush properly on showers...gym is old dirty and useless, taxis outside are abusive on tariffs and although I was riding to same place each day they charge me differently and more...If you have any allergies don't stay here.

Was this review helpful? Yes
ARMANDO G, General Manager at Presidente Inter-Continental Monterrey, responded to this review

Dear JRoblesD,, Thank you for contacting the Presidente InterContinental Monterrey regarding your experience during your stay last month. I greatly appreciate you taking the time to bring this matter to my attention and apologise for any inconvenience you may have experienced with the taxi diferente rates and the room´s smell. It is our goal to consistently provide superior service and... More 

Puebla
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Service is good and location is great, but the building looks old, the rooms are not sharp clean as you would expect from Intercontinental. Not gross either, so its still an option. They have to work on their accessibility, to get to the room the key has to be inserted in a reader in the elevator impossible to do it... More 

Was this review helpful? Yes
ARMANDO G, General Manager at Presidente Inter-Continental Monterrey, responded to this review

Dear Erin B from Puebla, Thank you for contacting the Presidente InterContinental Monterrey regarding your experience during your recent stay. I greatly appreciate you taking the time to bring this matter to my attention and apologise for any inconvenience you may have experienced due to acces your room card into the elevator´s reader. It is our goal to consistently provide... More 

Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 3 weeks ago

I've stayed here for two months, I am an IHG rewards member, and have been to several Intercons. This hotel is not as good as expected. 1) The hotel is on central air/heat, so even in the summer, if the outside temp is cold, the heat is turned on. This means the hallways are cool (they don't have ac/heat in... More 

Was this review helpful? Yes
ARMANDO G, General Manager at Presidente Inter-Continental Monterrey, responded to this review

Dear Briana M: Thank you for contacting the Presidente InterContinental Monterrey regarding your experience during your recent stay. I greatly appreciate you taking the time to bring this matter to my attention and apologise for any inconvenience you may have experienced. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the... More 

Travelers are raving about these San Pedro Garza Garcia hotels

Trumbull, Connecticut
Top Contributor
80 reviews 80 reviews
53 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed December 18, 2014

A one night stay here was just OK. the staff is friendly and helpful, but the rooms need to have some updating. The plumbing needs to be replaced since the shower is difficult to get going - fine when it works, but one shouldn't have to spend 10 minutes getting the thing to work. Food in the restaurant is decent... More 

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ARMANDO G, General Manager at Presidente Inter-Continental Monterrey, responded to this review

Dear Sljayhawk: Thank you for contacting Tripadvisor regarding your experience during your recent stay at Presidente InterContinental Monterrey. I greatly appreciate you taking the time to bring this matter to my attention and apologise for any inconvenience you may have experienced with the shower. The feedback we receive from our guests, enables us to target problem areas and take the... More 

Hamburg, Deutschland
Contributor
17 reviews 17 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed December 17, 2014

The service at the front desk is nice and tries to help. The stuff speaks english. The rooms are big and more or less clean. It is visible everywhere that the rooms needs to be renewed. Old carpets with stains , old paint at the doors. The shower is not working well. The bathtub doesn't keep the water. The safe... More 

Was this review helpful? Yes
ARMANDO G, General Manager at Presidente Inter-Continental Monterrey, responded to this review

Dear Ryder67, Thank you for contacting the Presidente InterContinental Monterrey regarding your experience during your recent stay. I greatly appreciate you taking the time to point us where we need to improve and I apologise for any inconvenience you may have experienced during your stay. It is our goal to consistently provide superior service and accommodations and your comments are... More 

1 review
1 of 5 stars Reviewed December 9, 2014 via mobile

I've stayed at this hotel several times and it seems to get dirtier and in need of greater refurbishment every time. The presidente intercontinental in MX city is nice but the one in Monterrey is in need of an extreme interior gutting. Everything feels unclean and damp.

Was this review helpful? Yes
ARMANDO G, General Manager at Presidente Inter-Continental Monterrey, responded to this review

Dear Upintheair1000 Thank you for contacting the Presidente InterContinental regarding your experience during your recent stay. I greatly appreciate you taking the time to bring this matter to my attention and apologise for any inconvenience you may have experienced due hotel´s age . The feedback we receive from our guests, enables us to target problem areas and take the necessary... More 

Grand Rapids, Michigan
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 2, 2014

I thought the accommodations were average, as the hotel has not appeared to have had any updating in many years. The escalator to the 2nd level was broken the entire time I was there. The food was good, but over priced especially for the buffet meals. I did like the proximity to the mall next door with several good restaurants.... More 

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ARMANDO G, General Manager at Presidente Inter-Continental Monterrey, responded to this review

Dear Buckeye_Traveler99: Thank you for your comments regarding your experience at Presidente InterContinental Monterrey. Your comments are very important for our organization. Also I am glad to inform you that a major room renovation is starting next month. We apreciated once again your preference and hope to welcome you back in a near future. Sincerely, Armando Garcia General Manager More 

Smecno, Stredocesky Kraj, Czech Republic
Contributor
11 reviews 11 reviews
9 hotel reviews
3 of 5 stars Reviewed November 16, 2014 via mobile

This hotel seems to be luxury one but under cover you find that it needs big refurbisment. It's not bad hotel but improvement is needed. I was here several times so my experience is not only one shot. However last 5 year I am traveling there, nothing has changed. Rooms are spacious but definetely worn out (furniture and bath need... More 

Was this review helpful? Yes
ARMANDO G, General Manager at Presidente Inter-Continental Monterrey, responded to this review

Dear JeanN, Thank you for contacting the Presidente InterContinental Monterrey regarding your experience during your multiple stays. I greatly appreciate you taking the time to bring this matter to my attention and apologise for any inconvenience you may have experienced due the hotel needs a renovation. It is our goal to consistently provide superior service and accommodations and your comments... More 

Miami, Florida
Senior Contributor
42 reviews 42 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed October 19, 2014

This hotel is a very standard hotel for its price. It's a very comfortable stay for a business traveler in Monterrey. The rooms are quite large, and all have a great view of the city and surrounding mountains. The beds were comfortable, there was a good set up for doing wok from the room, and the bathroom amenities were adequate.... More 

Was this review helpful? Yes 1
ARMANDO G, General Manager at Presidente Inter-Continental Monterrey, responded to this review

Dear markk612: Thank you for contacting the Presidente InterContinental Monterrey regarding your experience during your recent stay. I greatly appreciate you taking the time to bring this matter to my attention and apologise for any inconvenience you may have experienced in the pool area. It is our goal to consistently provide superior service and accommodations and your comments are very... More 

Denver, Colorado
Senior Contributor
38 reviews 38 reviews
30 hotel reviews
48 helpful votes 48 helpful votes
1 of 5 stars Reviewed October 14, 2014

I stayed at the Presidente Intercontinental Monterrey for one night in October, and I am so glad it was just a quick stay! This hotel does not compare to what one expects at the usual Intercontinental branded hotels. Although they have tried to cover the dated interior -- it is simply that, very dated and looking old and too well-worn... More 

Was this review helpful? Yes
ARMANDO G, General Manager at Presidente Inter-Continental Monterrey, responded to this review

Dear MtnWil, Thank you for contacting TripAdvisor regarding your experience during your recent stay at Presidente InterContinental Monterrey. I greatly appreciate you taking the time to bring this matter to my attention and apologise for any inconvenience you may have experienced due to air conditioning temperature, cleaning of the bathroom and efficency at the check in. It is our goal... More 

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Additional Information about Presidente Inter-Continental Monterrey

Address: Jose Vasconcelos 300 Oriente, San Pedro Garza Garcia, Monterrey 66260, Mexico
Phone Number:
Location: Mexico > Northern Mexico > Nuevo Leon > Monterrey > San Pedro Garza Garcia
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Presidente Inter-Continental Monterrey 4*
Number of rooms: 305
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Also Known As:
Presidente Intercontinental Monterrey Hotel Monterrey
Intercontinental Monterrey
Presidente Inter-Continental Monterrey Mexico/San Pedro Garza Garcia, Nuevo Leon

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