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Presidente Inter-Continental Monterrey

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Jose Vasconcelos 300 Oriente, San Pedro Garza Garcia, Monterrey 66260, Mexico
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Presidente Inter-Continental Monterrey
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Presidente Inter-Continental Monterrey
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146 reviews from our community

Traveler rating
    33
    49
    43
    7
    14
See reviews for
5
12
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93
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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Turku, Finland
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

It was all very nice, the only problem was breakfast. We made our reservation online (room with breakfast included). At no point, not even when checking-in, were we told that we nevertheless needed to make a reservation for breakfast. We had no idea it got so crowded on Sundays. I suggest letting guests know that they should reserve, because standing... More 

Was this review helpful? Yes
ARMANDO G, General Manager at Presidente Inter-Continental Monterrey, responded to this review

Dear Gabriela R; Thank you for contacting the Presidente InterContinental regarding your experience during your recent stay. I greatly appreciate you taking the time to bring this matter to my attention and apologise for any inconvenience you may have experienced due to waiting time for breakfast on Sunday due the lack of information during the check in. It is our... More 

1 review
3 of 5 stars Reviewed 3 weeks ago

I'm currently sitting on my terrace in my "garden room " at this hotel. When we arrived we were smartly checked into our "ocean view" room in the tower. DO NOT BOOK AN OCEAN VIEW ROOM!!! The tower is in SERIOUS need of major renovation and is frankly depressing. Also, the ocean view rooms all have two double (not queen)... More 

Was this review helpful? Yes
ARMANDO G, General Manager at Presidente Inter-Continental Monterrey, responded to this review

Dear Lori P, Thank you for your comments in TripAdvisor, regarding your stay at Presidente InterContinental Resort. I will be more than glad to refer your comments to our Corporative Office. Once again, we appreciate you taking the time to share your comments with us. We look forward to accommodating your future travel needs. Sincerely, Armando Garcia General Manager Presidente... More 

London, United Kingdom
Top Contributor
84 reviews 84 reviews
77 hotel reviews
66 helpful votes 66 helpful votes
2 of 5 stars Reviewed February 19, 2015

Spent one night here as part of a long business trip in the US and Mexico and I share the same view that lot of fellow reviewers of this hotel: a great building, good location, a great brand name, but……old, screaming for urgent renovation, not very clean, and with some marks of superficial repairs instead of deep renovation. At check... More 

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ARMANDO G, General Manager at Presidente Inter-Continental Monterrey, responded to this review

Dear Alvaro E, Thank you for contacting the Presidente InterContinental Monterrey regarding your experience during your recent stay. I greatly appreciate you taking the time to bring this matter to my attention and apologise for any inconvenience you may have experienced due to the water supply and hotel dated. It is our goal to consistently provide superior service and accommodations... More 

Travelers are raving about these San Pedro Garza Garcia hotels

Modena
Top Contributor
256 reviews 256 reviews
65 hotel reviews
133 helpful votes 133 helpful votes
3 of 5 stars Reviewed February 6, 2015

Unfortunately this was not the best InterContinental I have been staying with. I always choose IHG hotels for the points and I am glad with it overall. This hotel is somehow old and needs to be renovated. For sure it offers a good relationshipe between quality and price, but the standard is lower. I was welcomed by the receptionist and... More 

Was this review helpful? Yes 1
ARMANDO G, General Manager at Presidente Inter-Continental Monterrey, responded to this review

Dear Mr. Giacomo C, Thank you for contacting the Presidente InterContinental Monterrey regarding your experience during your recent stay. I greatly appreciate you taking the time to bring this matter to my attention and apologise for any inconvenience you may have experienced due not offering up grade and inconsistency on the bill. It is our goal to consistently provide superior... More 

Moline, Illinois
Top Contributor
89 reviews 89 reviews
54 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed January 26, 2015

I stayed on business for two nights and found the hotel and its location adequate. It was quiet for sleeping. The staff is friendly and helpful, but as others say, the rooms are a little tired. The internet worked fine and the room was a double queen room so there was plenty of space to move around. I found trouble... More 

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ARMANDO G, General Manager at Presidente Inter-Continental Monterrey, responded to this review

Dear TAN31_11, from Moline, Illinois: Thank you for your coments regarding your last experience at the Presidente InterContinental Monterrey. We are happy to know that you enjoy the service. Our property is starting a major room renovation in order to keep it as one of the top hotels in the city. Hope to welcome you back in a near future,... More 

Puebla
Contributor
14 reviews 14 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 21, 2015 via mobile

Service is good and location is great, but the building looks old, the rooms are not sharp clean as you would expect from Intercontinental. Not gross either, so its still an option. They have to work on their accessibility, to get to the room the key has to be inserted in a reader in the elevator impossible to do it... More 

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ARMANDO G, General Manager at Presidente Inter-Continental Monterrey, responded to this review

Dear Erin B from Puebla, Thank you for contacting the Presidente InterContinental Monterrey regarding your experience during your recent stay. I greatly appreciate you taking the time to bring this matter to my attention and apologise for any inconvenience you may have experienced due to acces your room card into the elevator´s reader. It is our goal to consistently provide... More 

Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed January 3, 2015

I've stayed here for two months, I am an IHG rewards member, and have been to several Intercons. This hotel is not as good as expected. 1) The hotel is on central air/heat, so even in the summer, if the outside temp is cold, the heat is turned on. This means the hallways are cool (they don't have ac/heat in... More 

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ARMANDO G, General Manager at Presidente Inter-Continental Monterrey, responded to this review

Dear Briana M: Thank you for contacting the Presidente InterContinental Monterrey regarding your experience during your recent stay. I greatly appreciate you taking the time to bring this matter to my attention and apologise for any inconvenience you may have experienced. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the... More 

Trumbull, Connecticut
Top Contributor
79 reviews 79 reviews
52 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed December 18, 2014

A one night stay here was just OK. the staff is friendly and helpful, but the rooms need to have some updating. The plumbing needs to be replaced since the shower is difficult to get going - fine when it works, but one shouldn't have to spend 10 minutes getting the thing to work. Food in the restaurant is decent... More 

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ARMANDO G, General Manager at Presidente Inter-Continental Monterrey, responded to this review

Dear Sljayhawk: Thank you for contacting Tripadvisor regarding your experience during your recent stay at Presidente InterContinental Monterrey. I greatly appreciate you taking the time to bring this matter to my attention and apologise for any inconvenience you may have experienced with the shower. The feedback we receive from our guests, enables us to target problem areas and take the... More 

Hamburg, Deutschland
Contributor
17 reviews 17 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed December 17, 2014

The service at the front desk is nice and tries to help. The stuff speaks english. The rooms are big and more or less clean. It is visible everywhere that the rooms needs to be renewed. Old carpets with stains , old paint at the doors. The shower is not working well. The bathtub doesn't keep the water. The safe... More 

Was this review helpful? Yes
ARMANDO G, General Manager at Presidente Inter-Continental Monterrey, responded to this review

Dear Ryder67, Thank you for contacting the Presidente InterContinental Monterrey regarding your experience during your recent stay. I greatly appreciate you taking the time to point us where we need to improve and I apologise for any inconvenience you may have experienced during your stay. It is our goal to consistently provide superior service and accommodations and your comments are... More 

1 review
1 of 5 stars Reviewed December 9, 2014

I've stayed at this hotel several times and it seems to get dirtier and in need of greater refurbishment every time. The presidente intercontinental in MX city is nice but the one in Monterrey is in need of an extreme interior gutting. Everything feels unclean and damp.

Was this review helpful? Yes
ARMANDO G, General Manager at Presidente Inter-Continental Monterrey, responded to this review

Dear Upintheair1000 Thank you for contacting the Presidente InterContinental regarding your experience during your recent stay. I greatly appreciate you taking the time to bring this matter to my attention and apologise for any inconvenience you may have experienced due hotel´s age . The feedback we receive from our guests, enables us to target problem areas and take the necessary... More 

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