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Presidente Inter-Continental Monterrey

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Jose Vasconcelos 300 Oriente, San Pedro Garza Garcia, Monterrey 66260, Mexico
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Presidente Inter-Continental Monterrey
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Presidente Inter-Continental Monterrey
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160 reviews from our community

Traveler rating
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    49
    11
    14
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105
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London
Top Contributor
114 reviews 114 reviews
58 hotel reviews
78 helpful votes 78 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Check in started it all off, took about 20 minutes to check in with the lady shouting into her phone 'do we have a clean king?' repeatedly. Finally they found me a room. After a mediocre meal in the bar, I went upstairs and my room key didn't work - tried a couple of times and then a gentleman opened... More 

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ARMANDO G, General Manager at Presidente Inter-Continental Monterrey, responded to this review

Dear NikkiG from London, Thank you for your comments regarding your experience at Presidente InterContinental Monterrey. Your opinion is very important to us, due it is the only way that this situations like not efficient check in, key not working properly can repeat with future guests.. We are pleased to inform that a major room renovation is in process at... More 

Deutschland
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Very friendly and helpful reception, I was now 3x in this hotel, the service is good. the rooms are clean all. I find the breakfast a little overcharges, but all O.K. and fresh. Round everything is sure, one can also move outdoors at night.

Was this review helpful? Yes
ARMANDO G, General Manager at Presidente Inter-Continental Monterrey, responded to this review

Dear icke291160 frin Deutschland, Thank you for your comments in reference to Presidente InterContinental Monterrey. We are pleased to hear that you enjoyed your previous stays. Hope to welcome you back in a near future, Sincerely, Armando Garcia General Manager More 

Senior Contributor
21 reviews 21 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

As for 5 or even 4* this hotel might be not renovated a enough. I strongly recommend though the New Yorker steak in the hotel restaurant. Overall, ok for business trip for couple of nights. Great location.

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ARMANDO G, General Manager at Presidente Inter-Continental Monterrey, responded to this review

Dear Kamile K, Thank you for your comments regarding your experience at Presidente InterContinental Monterrey. We are pleased to inform you that our hotel is doing a major room renovation in order to keep the property up date. Hope to welcome you back in a near future, Sincerely, Armando Garcia General Manager More 

Las Vegas, Nevada
Contributor
13 reviews 13 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Intercontinental Presidente is older hotel showing its age on rooms and hallways. Furniture is dated and warn, carpets on hallways very warn and occasionally dirty. Curtains/blinds are broken, dirty and or/missing. On my 2 week stay one of 3 elevators was out-of-service for a week. San Pedro is relatively safe area and I did feel safe in hotel. Recommend avoiding... More 

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ARMANDO G, General Manager at Presidente Inter-Continental Monterrey, responded to this review

Dear Ahtil from Las Vegas, Thank you for your comments regarding your experiencie at the Presidente InterContinental Monterrey. We are pleased to inform you that a major room renovation is taking place a this moment in order to keep the property in excelent conditions. Hope to welcome you in a near future and host you in one of the new... More 

Washington DC, District of Columbia
Contributor
18 reviews 18 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed April 15, 2015

The water stinks. The carpets stink. The towels have been used 1000 times. The halls are badly illuminated. The elevators are soooooooooooooooooooo slow. And room service is horrible. The building in and of itself is nice and the people at the front desk are very attentive. But go somewhere else.

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ARMANDO G, General Manager at Presidente Inter-Continental Monterrey, responded to this review

Dear Jose A from Washington D.C., Thank you for contacting the Presidente InterContinental Monterrey regarding your experience during your recent stay. I greatly appreciate you taking the time to bring this matter to my attention and apologise for any inconvenience you may have experienced due the hotel updated and Room Service. It is our goal to consistently provide superior service... More 

Travelers are raving about these San Pedro Garza Garcia hotels

Puerto Vallarta
Senior Contributor
33 reviews 33 reviews
23 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 6, 2015

Good location, the hotel a bit outdated but well maintained, the service is very good, my reservation was fine according to my request, check-in was very smooth, clerks are polite, the room clean, comfortable, the check out and billing procces was very good as well. I recomend this hotel, besides it has a sentimental value to me, since my first... More 

Was this review helpful? Yes
ARMANDO G, General Manager at Presidente Inter-Continental Monterrey, responded to this review

Dear Xergio; Thank you for your recent correspondence regarding your experience at Presidente InterContinental Monterrey. We appreciate you taking the time to make us aware of your delightful experience during your recent stay. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make our place a leader in excellence. Once again, thank you... More 

Tianjin, China
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed March 30, 2015

At least the guest rooms are due for a refresh. Style is definitely out of date and their is substantial wear noted, nearly, everywhere. Service was consistent with others in Mexico and the food was quite nice. After the update, could be world class.

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ARMANDO G, General Manager at Presidente Inter-Continental Monterrey, responded to this review

Dear kevin2oh Thank you for your coments regarding your experience at Presidente InterContinental Monterrey. Hope to welcome you back in a near future, Sincerely, Armando Garcia General Manager More 

Turku, Finland
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 20, 2015

It was all very nice, the only problem was breakfast. We made our reservation online (room with breakfast included). At no point, not even when checking-in, were we told that we nevertheless needed to make a reservation for breakfast. We had no idea it got so crowded on Sundays. I suggest letting guests know that they should reserve, because standing... More 

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ARMANDO G, General Manager at Presidente Inter-Continental Monterrey, responded to this review

Dear Gabriela R; Thank you for contacting the Presidente InterContinental regarding your experience during your recent stay. I greatly appreciate you taking the time to bring this matter to my attention and apologise for any inconvenience you may have experienced due to waiting time for breakfast on Sunday due the lack of information during the check in. It is our... More 

1 review
3 of 5 stars Reviewed March 5, 2015

I'm currently sitting on my terrace in my "garden room " at this hotel. When we arrived we were smartly checked into our "ocean view" room in the tower. DO NOT BOOK AN OCEAN VIEW ROOM!!! The tower is in SERIOUS need of major renovation and is frankly depressing. Also, the ocean view rooms all have two double (not queen)... More 

Was this review helpful? Yes
ARMANDO G, General Manager at Presidente Inter-Continental Monterrey, responded to this review

Dear Lori P, Thank you for your comments in TripAdvisor, regarding your stay at Presidente InterContinental Resort. I will be more than glad to refer your comments to our Corporative Office. Once again, we appreciate you taking the time to share your comments with us. We look forward to accommodating your future travel needs. Sincerely, Armando Garcia General Manager Presidente... More 

London, United Kingdom
Top Contributor
90 reviews 90 reviews
83 hotel reviews
81 helpful votes 81 helpful votes
2 of 5 stars Reviewed February 19, 2015

Spent one night here as part of a long business trip in the US and Mexico and I share the same view that lot of fellow reviewers of this hotel: a great building, good location, a great brand name, but……old, screaming for urgent renovation, not very clean, and with some marks of superficial repairs instead of deep renovation. At check... More 

Was this review helpful? Yes
ARMANDO G, General Manager at Presidente Inter-Continental Monterrey, responded to this review

Dear Alvaro E, Thank you for contacting the Presidente InterContinental Monterrey regarding your experience during your recent stay. I greatly appreciate you taking the time to bring this matter to my attention and apologise for any inconvenience you may have experienced due to the water supply and hotel dated. It is our goal to consistently provide superior service and accommodations... More 

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