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Quinta Real Monterrey

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Diego Rivera 500 | Fraccionamiento Valle Oriente, San Pedro Garza Garcia, Monterrey 62260, Mexico
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Quinta Real Monterrey
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Quinta Real Monterrey
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142 reviews from our community

Traveler rating
    58
    39
    20
    20
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Buenos Aires, Argentina
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed yesterday NEW

Hotel is on great location but have many issues with A/C, not so smiley faces or happy employees, and there are always small details that disappoint guests as broken elevators that are not being fixed so expect extra walking. Also they do not exchange dollars so come with cash for taxis.

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Winnipeg, Canada
Top Contributor
56 reviews 56 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The Quinta Real has some decadent features- the hotel is luxurious, the rooms are very comfortable, the pool is lovely and generally I noted good amenities and products. Unfortunately the service is not great. I spent 20 minutes at check-in and yet when I got to my room, they had forgotten to get me to sign something. They forgot to... More 

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istvan59, Director General at Quinta Real Monterrey, responded to this review

Dear Guest. Thank You for taking the time to give us your feedback. Feedback like your is very import to us. We will work on it, to increase our quality service. Would you be so kind and make a contact with me, to make it the issue? I will be glad to take care of it, personally. We hope to... More 

Cambridge, United Kingdom
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 18, 2015

Lovely Hotel with an excellent spa and very ornate indoor swimming pool and Gym. Staff exremely friendly and accommodating. Special mention has to be made of Angel Martinez, one of the assistant managers who will often go way beyond the call of duty to see to your needs. Super guy; extremely warm and friendly. Rooms were very comfortable with the... More 

Was this review helpful? Yes 1
istvan59, Director General at Quinta Real Monterrey, responded to this review

Dear Guest, first of all I would like to thank you for choosing this beautiful Hotel, and for the feedback you gave us. Feedback is very important to increase quality of service. We will give a prompt follow up. Thank you again and I hope to see you in a near future. Best regards. Stefano Kirnbauer Regional Director More 

Monterrey, Mexico
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 5, 2015

Well located, with a colonial arquitecture design, is in the financial district of Monterrey (san pedro), you have 2 shopping malls close by, several restaurants, night clubs, and dines, easily connects to the mains highways to several districts and downtown, and very important! well secure district, surround by hotels and corporative towers.

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istvan59, Director General at Quinta Real Monterrey, responded to this review

Dear Guest. Thank You for taking the time to give us your feedback. Feedback like your is very import to us. We will work on it, to increase our quality service. We hope to host you again in a near future. skirnbauer@quintareal.com Area Director More 

Senior Contributor
30 reviews 30 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 25, 2015

Located in best part of town with plenty of restaurants in the area and mall across the street. No worries when walking in the neighborhood at any time. Great service and comfortable rooms would stay there again. Angel Hernandez was great help when I needed FedEx packages delivered to hotel.

Was this review helpful? Yes 1
istvan59, Director General at Quinta Real Monterrey, responded to this review

Dear Guest: Thank for choosing Quinta Real Monterrey. We hope to host you again in a near future. Stefano Kirnbauer Area Director More 

Morelia, Mexico
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 16, 2015

My husband is VIP with Expedia, and this hotel was on this category so we decided to book with them, but we only receive the upgrade of the room, just that. Not any other amenities , not welcome card or fruit or breakfast nothing. Other hotels give appetizers as courtesy. They should renew the towels for sure, provide with a... More 

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istvan59, Director General at Quinta Real Monterrey, responded to this review
Google Translation

Estimada Huésped. Agradezco su comentario, referente a su última estancia en este bello Hotel. De antemano le agradezco su comentario,... More 

2 reviews
1 of 5 stars Reviewed February 15, 2015 via mobile

Staff have a terrible actitud, poor customer service. There were no bell boys she we arrived to the hotel, our room was not ready when we arrived, we have to wait 2 hours in the lobby, you have to ask every 20 minutes because the dint have the courtesy to let you know when you room is ready. The waitress... More 

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Nicolás G, Customer care at Quinta Real Monterrey, responded to this review

Dear Guest; I have received the complaint for what happened during your stay at Quinta Real Monterrey and we want to thank you for bringing to our attention the concern you had during your stay in our property. As always guest feedback like yours is very important to us, and I honestly apologize for your discomfort. Our priority is to... More 

Sao Paulo, SP
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 11, 2015

Stayed 4 days at Quinta Real on a business trip. Very nice staff but major training gaps. My door for instance would not read my key card which means that I had to ask someone from the staff to escort me every time I wanted to enter my room. I requested several times to have this fixed but to no... More 

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istvan59, Director General at Quinta Real Monterrey, responded to this review
Google Translation

Estimado Huésped. De antemano le agradezco por haberse hospedado aquí, en este Hotel. Así como agradecerle por el comentario que... More 

Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 19, 2015

The hotel was selected for our business trip and conference, which worked well for the brief two day event. Lovely decor and courteous staff; was hoping for a little more authentic cuisine in the restaurant, but food was good nonetheless. Conveniently located across from a shopping area with a few good restaurants in case you want to explore. The rooms... More 

Was this review helpful? Yes
istvan59, Director General at Quinta Real Monterrey, responded to this review

Dear Guest, first of all I would like to thank you for choosing this beautiful Hotel, and for the feedback you gave us. Feedback is very important to increase quality of service. We will give a prompt follow up. Thank you again and I hope to see you in a near future. Best regards. Stefano Kirnbauer Regional Director More 

Doha, Qatar
Top Contributor
88 reviews 88 reviews
33 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed December 19, 2014

The hotel is beautiful. That being said, it's lacking in life. The place feels like a clinic. Now on to more pertinent issues. The service is a little weak. I requested a none-ground floor room a month before arriving. You can guess what I was giving. The reception don't always speak English very well so getting explanations can be hard.... More 

Was this review helpful? Yes 1
Nicolás G, Customer Care at Quinta Real Monterrey, responded to this review

Dear Aziz: We really appreciate the comments for reviewing the situation you passed through during your stay in our Hotel, It was really misfortunate We couldn´t meet each other for helping you with your inconvenients. Even though We will work in the opportunity areas you told us. Expecting to see you soon. Kind regards. More 

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