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Quinta Real Monterrey

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Diego Rivera 500 | Fraccionamiento Valle Oriente, San Pedro Garza Garcia, Monterrey 62260, Mexico
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1 room 1 guest
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Quinta Real Monterrey
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160 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Monterrey, Mexico
1 review
3 of 5 stars Reviewed yesterday NEW

The service I experienced was frankly bad. Apple ear phones taken from room. Small coins left on side table, also taken. I advised management, and they rapidly sent two representatives, they asked questions, we answered. 24 hours later I asked if they had found earphones. They said: we tried to reach you.., and that they had actually looked in the... More 

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Limhamn
Level Contributor
68 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

In the center of Monterrey 30 minutes from the airport. Right in the downtown area with restaurants and bars nearby. Great service and good prices.It makes you again dream of the colonuial days. Also close to the påedestrian area and some of the great museums offered in this city

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istvan59, Director General at Quinta Real Monterrey, responded to this review

Dear Guest. Thank You very much for giving us your Feedback. Feedback like your it´s very important. Make us to improve our standards and guest satisfaction. Thank you again and hope to host you in a near future. Stefano KirnbauerArea Director skirnbauer@quintareal.com More 

Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a perfectly located hotel, right in front of one of monterrey's best malls. The service is impeccable and I love the Mexican traditional architecture and it's patio In the middle. A must for business travelers.

Was this review helpful? Yes
istvan59, Director General at Quinta Real Monterrey, responded to this review

Dear Guest. Hi,First of all, thank you for taking the time out of your busy day to read and consider this. Thank you so much for your comments. They are improving us to get better day after day. We hope to see you in a near future. Stefano Kirnbauer Regional Director More 

Orlando, Florida
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed June 9, 2015

Luxury on top of luxury - and I was in a basic room. I stayed here while on business in Monterrey and was simply blown away. Where to start: The Room: I was in a basic room, but basic is only relative. The room was huge, well appointed complete with a fabulous bathroom and beautiful period paintings. I had arrived... More 

Was this review helpful? Yes
istvan59, Director General at Quinta Real Monterrey, responded to this review

Dear Guest, first of all I would like to thank you for choosing this beautiful Hotel, and for the feedback you gave us. Feedback is very important to increase quality of service. Thank you again and I hope to see you in a near future. Best regards. Stefano Kirnbauer Manager Area More 

Houston, Texas
Level Contributor
51 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed May 26, 2015

This hotel is absolutely gorgeous and the rooms are very clean and also very pretty. The location, in the wealthy San Pedro district, is very safe in addition to being conveniently situated across the street from a modern mall where we enjoyed our morning coffee and pastry sitting outside at Starbucks. The staff is very professional, friendly, and bi-lingual (a... More 

Was this review helpful? Yes
mty-dirgeneral, Director General at Quinta Real Monterrey, responded to this review

Dear Guest, first of all I would like to thank you for choosing this beautiful Hotel, and for the feedback you gave us. Feedback is very important to increase quality of service. We will give a prompt follow up. Thank you again and I hope to see you in a near future. Best regards. Stefano Kirnbauer Regional Director More 

Hefei, China
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed May 13, 2015

Hotel and rooms are simply beautiful. Hotel has lots of potential. Hotel was fully booked and I arrived late in the evening. This probably explained why I had issues with my room. I asked for a king room, but they only had a double left. Room was at 15degree celcius when I arrived... I froze all night due to the... More 

Was this review helpful? Yes
istvan59, Director General at Quinta Real Monterrey, responded to this review

Dear Guest. Thank You for taking the time to give us your feedback. Feedback like your is very import to us. We will work on it, to increase our quality service. We hope to host you again in a near future. skirnbauer@quintareal.com Area Director More 

Buenos Aires, Argentina
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 5, 2015

Hotel is on great location but have many issues with A/C, not so smiley faces or happy employees, and there are always small details that disappoint guests as broken elevators that are not being fixed so expect extra walking. Also they do not exchange dollars so come with cash for taxis.

Was this review helpful? Yes
istvan59, Director General at Quinta Real Monterrey, responded to this review

Dear Guest. Thank you so much for your comments. They are improving us to get better day after day. We hope to see you in a near future. Stefano Kirnbauer Regional Director More 

Winnipeg, Canada
Level Contributor
64 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed May 4, 2015

The Quinta Real has some decadent features- the hotel is luxurious, the rooms are very comfortable, the pool is lovely and generally I noted good amenities and products. Unfortunately the service is not great. I spent 20 minutes at check-in and yet when I got to my room, they had forgotten to get me to sign something. They forgot to... More 

Was this review helpful? Yes
istvan59, Director General at Quinta Real Monterrey, responded to this review

Dear Guest. Thank You for taking the time to give us your feedback. Feedback like your is very import to us. We will work on it, to increase our quality service. Would you be so kind and make a contact with me, to make it the issue? I will be glad to take care of it, personally. We hope to... More 

Cambridge, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed March 18, 2015

Lovely Hotel with an excellent spa and very ornate indoor swimming pool and Gym. Staff exremely friendly and accommodating. Special mention has to be made of Angel Martinez, one of the assistant managers who will often go way beyond the call of duty to see to your needs. Super guy; extremely warm and friendly. Rooms were very comfortable with the... More 

Was this review helpful? Yes 1
istvan59, Director General at Quinta Real Monterrey, responded to this review

Dear Guest, first of all I would like to thank you for choosing this beautiful Hotel, and for the feedback you gave us. Feedback is very important to increase quality of service. We will give a prompt follow up. Thank you again and I hope to see you in a near future. Best regards. Stefano Kirnbauer Regional Director More 

Monterrey, Mexico
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 5, 2015

Well located, with a colonial arquitecture design, is in the financial district of Monterrey (san pedro), you have 2 shopping malls close by, several restaurants, night clubs, and dines, easily connects to the mains highways to several districts and downtown, and very important! well secure district, surround by hotels and corporative towers.

Was this review helpful? Yes
istvan59, Director General at Quinta Real Monterrey, responded to this review

Dear Guest. Thank You for taking the time to give us your feedback. Feedback like your is very import to us. We will work on it, to increase our quality service. We hope to host you again in a near future. skirnbauer@quintareal.com Area Director More 

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