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Quinta Real Monterrey

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Diego Rivera 500 | Fraccionamiento Valle Oriente, San Pedro Garza Garcia, Monterrey 62260, Mexico
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Quinta Real Monterrey
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178 Reviews from our TripAdvisor Community

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Sunny Beach, Bulgaria
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Here is why I gave the hotel 5 stars... - Location. Good location. It's across the street from coffee shop, restaurants and other retail outlets - Hospitality - greeters and champagne reception - Service - always looking to help YOU - Comfort - room and bedding was great - nice size room with enough space to work in as well... More 

Helpful?
Thank TruthInWriting
Mexico City, Mexico
Level Contributor
116 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

My choice of hotel when visiting Monterrey. Classic design, true to the Mexican culture. The only negative is you have to go up and down many stairs with your luggage to get to the elevators. Sometimes, there are few bellman, making it difficult with your luggage and briefcase. Attentive staff, especially in the restaurant at breakfast. I recommend this hotel.

Helpful?
Thank Ashton B
istvan59, Director General at Quinta Real Monterrey, responded to this review

Dear Guest. Thank You very much for giving us your Feedback. Feedback like your it´s very important. Make us to improve our standards and guest satisfaction. Thank you again and hope to host you in a near future. Stefano Kirnbauer Area Director More 

Atlanta, Georgia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 23, 2015 via mobile

Good size rooms on most floors. Nice, spacious hallways and lobby. Very pleasant staff and great dining in the hotel. Valet could be more present at times, but otherwise a top quality hotel in a great location-adjacent to a wonderful mall.

Helpful?
Thank denise o
istvan59, Director General at Quinta Real Monterrey, responded to this review

Dear Guest, first of all I would like to thank you for choosing this beautiful Hotel, and for the feedback you gave us. Feedback is very important to increase quality of service. Thank you again and I hope to see you in a near future. Best regards. Stefano Kirnbauer Area Manager More 

1 review
2 of 5 stars Reviewed December 15, 2015

Great location, but room maintenance is in dire need of help. The air conditioner was ridiculously loud and never cooled. It was on all night long with a rattle and never cooled the room. I mentioned it to reception in the morning and they said they would send up maintenance, but as far as I can tell no one ever... More 

Helpful?
Thank Rafael C
istvan59, Director General at Quinta Real Monterrey, responded to this review

Dear Guest, first of all I would like to thank you for choosing this beautiful Hotel, and for the feedback you gave us. Feedback is very important to increase quality of service. We will give a prompt follow up. Thank you again and I hope to see you in a near future. Best regards. Stefano Kirnbauer Area Manager More 

Manchester, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed December 15, 2015

The property is absolutely gorgeous is worth just walking around and admiring the beautiful scenary.... BUT the personel apart from the bell boy was always upset as if they didnt enjoy their job. We were only girls in the room and one night we came a bit tipsy and we were having a great time, and to be honest we... More 

Helpful?
Thank Patsy G
istvan59, Director General at Quinta Real Monterrey, responded to this review

Dear Guest, first of all I would like to thank you for choosing this beautiful Hotel, and for the feedback you gave us. Feedback is very important to increase quality of service. We will give a prompt follow up. Thank you again and I hope to see you in a near future. Best regards. Stefano Kirnbauer Area Manager More 

Bogota, Colombia
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed December 14, 2015

This is overall a nice hotel, but I had to rate it low because as a business traveler I can't have a poor Internet connection. They charge you $21 per day for 5Mbps which for starters is already poor and when you are connected it hardly reaches 1Mbps. I stayed twice with them as they told me it was not... More 

Helpful?
Thank aevs2011
istvan59, Director General at Quinta Real Monterrey, responded to this review

Dear Guest, first of all I would like to thank you for choosing this beautiful Hotel, and for the feedback you gave us. Feedback is very important to increase quality of service. We will give a prompt follow up. Thank you again and I hope to see you in a near future. Best regards. Stefano Kirnbauer Area Manager More 

Level Contributor
2 reviews
2 of 5 stars Reviewed November 18, 2015

Aside from the lady that helped me with the check in the rest of the experience at the hotel was really bad. When I checked into my room the temperature was at 20c. Call to get maintenance fix it while I went out to eat and when I got back the room temperature was still the same. The attitude from... More 

Helpful?
Thank Elugosjpr
istvan59, Director General at Quinta Real Monterrey, responded to this review

Dear Guest. Thank You for taking the time to give us your feedback. Feedback like yours is very import to us. We will work on it, to increase our quality service. We hope to host you again in a near future. skirnbauer@quintareal.com Area Director More 

Monterrey, Mexico
Level Contributor
50 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed October 30, 2015

First of all, if you need to stay in a luxury hotel please go to Safi Hotel just next door, or Camino Real just across the street. Now, I can tell you that it has been the worst service we have EVER received. See my reviews, I have very few bad reviews, and this one is one of them. The... More 

Helpful?
Thank mariafernandaiv
istvan59, Director General at Quinta Real Monterrey, responded to this review

Dear Guest. Thank You for taking the time to give us your feedback. Feedback like yours is very import to us. We will work on it, to increase our quality service. We hope to host you again in a near future. skirnbauer@quintareal.com Area Director More 

London
Level Contributor
137 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 stars Reviewed October 8, 2015

Ok, so I've only been to 3 hotels but this wins hands down. It is a grand building, with a lovely reception and bar. It feels classy with efficient service and clearly an important meeting point for local business men and women. The breakfast was pretty good but more impressed by the food served in the bar, simple but tasty... More 

Helpful?
Thank NickiG
istvan59, Director General at Quinta Real Monterrey, responded to this review

Dear Guest. Thank You for taking the time to give us your feedback. Feedback like yours is very import to us. We hope to host you again in a near future. skirnbauer@quintareal.com Area Director More 

Monterrey, Mexico
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed August 30, 2015

The service I experienced was frankly bad. Apple ear phones taken from room. Small coins left on side table, also taken. I advised management, and they rapidly sent two representatives, they asked questions, we answered. 24 hours later I asked if they had found earphones. They said: we tried to reach you.., and that they had actually looked in the... More 

Helpful?
4 Thank Juan G
istvan59, Director General at Quinta Real Monterrey, responded to this review
Google Translation

Estimado Huésped buen día. Agradecemos como siempre su retroalimentación al respecto y como ya comentado con anterioridad vía telefónica, le... More 

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