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Novotel Twin Waters Resort

4.0 of 5
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Ocean Dr, Mudjimba, Queensland 4564, Australia
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1 room 1 adult
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Novotel Twin Waters Resort
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2,588 Reviews from our TripAdvisor Community

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Bathurst, Australia
Level Contributor
62 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

We went with 2 children and had an amazing time. We were lucky enough to be upgraded to a over water apartment. It was wonderful to be able to just walk around, relax, swim, kayak, watch the kids playing on the water equipment and just having fun. It was a great base for the whole Sunshine Coast.

Helpful?
Thank narayansmate
Gold Coast, Australia
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Rated as the best Family Getaway by my grandchildren. It is a beautiful resort in a fantastic location. Close to the beach and river proves for a very relaxing holiday. The children loved the water park. This is ideal for a family holiday. The buffet breakfast was fantastic and the service was excellent. You can even get a barrister coffee... More 

Helpful?
Thank WendyJane1960
Surfers Paradise, Australia
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 days ago NEW

Great service... Beautiful Fun Resort... Food was great. Alcohol was well priced. Huge room with Spa and separate living. Accor Hotels keep getting better. Service from Dan at the Bar was above great.

Review collected in partnership with Accorhotels.com

Helpful?
Thank theb0ne
GMtwinwaters, General Manager at Novotel Twin Waters Resort, responded to this review

Hi theb0ne, Thank you for your 5 star review of your stay with us. i looks like you were able to enjoy all the resort has to offer which is pleasing. I will certainly share your positive feedback with Dan in regards to his service during your stay. The team hopes that we can see you back again soon. More 

Sunshine Coast, Australia
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

A lot of time and money had been spent on the grounds and reception, very nice!! Was disappointed with the room. We booked a upgrade and got a room with a spa. But the room was very out dated. Most $300 per night hotels have robes. And the small TV in the bedroom was that old that the aspec ratio... More 

Helpful?
Thank nicandlibby
GMtwinwaters, General Manager at Novotel Twin Waters Resort, responded to this review

Dear nicandlibby, It is always great to see feedback from our local area guests, thank you for taking the time to share your stay with us. I note your feedback in regard to the TVs in the bedrooms of the suite rooms, as a note we have recently completed the first part of the role out of new flat screen... More 

Robe, Australia
1 review
3 of 5 stars Reviewed 4 days ago NEW

This hotel is really aimed at families and it is in need of refurbishment. The room was comfortable but grubby round the edges. Our airconditioning went on fire in the night. The staff were very good about that.

Review collected in partnership with Accorhotels.com

Helpful?
Thank mewhitehead
GMtwinwaters, General Manager at Novotel Twin Waters Resort, responded to this review

Dear mewhitehead, Thank you for your feedback in regards to your stay, my sincere apologies for the electrical issue with your Air-conditioning on the evening of you visit and the impact that this had on your stay. I note your positive feedback in regards to the team members that assisted you on the evening, I look forward to sharing your... More 

Surfers Paradise, Australia
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Very happy with Service with all staff being great and Dan and Flor gave great service. We had a Suite Lagoon View and originally booked for 1 night but decided to stay for 2. Value for Money was exceptional.

Helpful?
Thank Madjac181
GMtwinwaters, General Manager at Novotel Twin Waters Resort, responded to this review

Hi Madjac181, Great to see that you enjoyed your stay with us and thank you for naming Dan and Flor as the team members that made a difference to your stay. I hope that we can see you back again soon. More 

Gold Coast
Level Contributor
11 reviews
7 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

It definitely pays to belong to the Accor Advantage Plus club, from the moment we arrived we were upgraded to suites and having 2 rooms booked it was fantastic to have such extra space to relax in. from then on nothing was a problem with staff and the priority line for Accor members ensured we were dealt with quickly and... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank RedogGoldCoast
GMtwinwaters, General Manager at Novotel Twin Waters Resort, responded to this review

Dear RedogGoldCoast, Great to see that you enjoyed your stay and were able to enjoy the benefits of being a valued Accor Plus member. I hope that we can see you back again soon for another visit., More 

Newcastle, Australia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at the Twin Waters resort over New Years 15/16 for 7 nights and were very underwhelmed by our experience. We were in a one-bedroom suite with kids 3 and 7. Room: Whilst clean, the rooms are very basic and are far from aesthetically pleasing. More around the 3-3.5 level than a 4 star resort. Our room was on... More 

Helpful?
2 Thank RJG01
GMtwinwaters, General Manager at Novotel Twin Waters Resort, responded to this review

Dear RJG01, Thank you for sharing feedback regarding your Christmas stay with us. I note you feedback in regards to the slatted doors in the suite that connect the living and bathroom areas, my apologies for the impact this may have had on your stay. I note you staying in a one bedroom suite during your stay, for future guest... More 

Brisbane, Australia
1 review
3 of 5 stars Reviewed 1 week ago

I was amazed that we were so far away from the car park and the general area co sideri g I had a young child. It was difficult to,walk backwards and forwards from the accommodation and also was a challenge moving the bags to the. At park. Not very user friendly.

Review collected in partnership with Accorhotels.com

Helpful?
Thank irenealee
GMtwinwaters, General Manager at Novotel Twin Waters Resort, responded to this review

Dear Irenealee, Thank you for your feedback regarding your January visit. You are correct that the resort is spread over a large area of land including our lagoon. My apologies if you felt your room location impacted on your stay with us, please be assured that if know our team would have worked to ensure that a room location was... More 

Brisbane
1 review
1 of 5 stars Reviewed 1 week ago via mobile

extremely poor customer service from breakfast restaurant from staff and including management to the point of being offensive and condescending, dinner from aqua was inedible (burnt steak, kids spaghetti was disgusting, kids pizza was worse than frozen supermaket brands, pasta was flavourless), pool tiles were broken causing safety hazards and kids hurt themselves a number of times. i thought the... More 

Helpful?
Thank cutie_booty9
GMtwinwaters, General Manager at Novotel Twin Waters Resort, responded to this review

Dear cutie_booty9, Thank you for feedback regarding your recent stay with us. It is always disappointing to read when our guests don’t enjoy their stay with us. I have reviewed all of our operational logs and have shared your feedback with all areas of our Food and Beverage Departments and have noted that there are no issues highlighted from you... More 

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