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Le Grand Aigle Hotel

4.0 of 5 8 Chemin du Cavaillou, 05240 Serre-Chevalier, France
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Le Grand Aigle Hotel
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Le Grand Aigle Hotel
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126 reviews from our community

Traveler rating
    54
    47
    11
    11
    3
See reviews for
25
62
3
5
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
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  • French first
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  • Italian first
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    (41)
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    (52)
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Stoke-on-Trent, United Kingdom
1 review
2 of 5 stars NEW

Returned from Le Grand Aigle on Saturday after checking out a day early. I was staying at the hotel with a friend and had requested a twin room, our room can only be described as a shoe box with to single beds pushed together due to the lack of space and it was impossible for two people to move around... More 

Was this review helpful? Yes
Sarah D, Directeur général at Le Grand Aigle Hotel, responded to this review

We really thank you for sharing your experience on TripAdvisor. Your feedbacks help us increasing the quality of our services. It looks like you were with us in a very busy week (french holidays) and during that kind of period, the restaurant may be full. Regarding the delay at the Bar and the mistake regarding your booking for a restaurant... More 

1 review
3 of 5 stars Reviewed 4 days ago NEW via mobile

We had a great stay. The hotel, rooms and food were excellent. More importantly the service, professional attitude and friendliness of all staff was fantastic. The only area which let the hotel down was the spa. We cant comment upon the massage service, but only upon the sauna and jacuzzi area. There was meant to be a maximum limit of... More 

Was this review helpful? Yes
Sarah D, Directeur général at Le Grand Aigle Hotel, responded to this review

We thank you for taking the time to share your experience. Your feedback is very important for us. The maximum occupancy at the Spa is 6 persons, for the sauna and the jacuzzi. As the fee is for 1:30 hours, most of the time, all the guests do not share the jacuzzi at the same time. Still, it is nice... More 

North London
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
216 helpful votes 216 helpful votes
4 of 5 stars Reviewed 1 week ago

I have just returned from a week's skiing at Le Grand Aigle, and so my review is with skiing in mind. Check in was very efficient, and although our room was not available, the lady put our bags in storage and helped us locate a ski hire shop. On our return the same lady showed us the ski room, location... More 

Was this review helpful? Yes
Sarah D, Directeur général at Le Grand Aigle Hotel, responded to this review

We kindly thank you for taking the time to share your experience about your last stay at Le Grand Aigle Hotel & Spa. Your comments really help us increasing the quality of our services. We are happy to learn that you enjoyed your stay and will be happy to welcome you back soon. With very warm regards, More 

Portsmouth, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

We stayed here Feb half term for a week on a ski package with Neilson and we were impressed with the quality of the hotel and the friendliness and efficiency of the staff. Recently refurbished the rooms, resturant and bar area are very modern and of a high standard. We stayed on half board booking and the food was of... More 

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Sarah D, Directeur général at Le Grand Aigle Hotel, responded to this review

We thank you for sharing your experience on TripAdvisor. It was a real pleasure to welcome you and we thank you for your detailed description of the hotel and the restaurant. We are also happy to learn that you did enjoy the Serre-Chevalier ski resort, which offers wide range of slopes from beginners to experts. Snow conditions are still excellent... More 

scotland
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here as part of a package deal and were delighted with the quality of the hotel and the friendliness and efficiency of the staff. Recently refurbished the rooms and public spaces are modern and fresh. The tree trunks lining the corridor wall are an interesting touch as are the wall stencils and poetry. Half board gives you access... More 

Was this review helpful? Yes
Sarah D, Directeur général at Le Grand Aigle Hotel, responded to this review

All the team of Le Grand Aigle Hotel & Spa thank you for sharing your experience on TripAdvisor. Our aim is to provide a perfect stay to every guest and your comment encourages all the teams to go further in service and facilities. We will be pleased to welcome you back soon ! With warm regards More 

Redhill, United Kingdom
Contributor
17 reviews 17 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for a week on a ski package. Previous reviews had been very mixed. As we are vegetarians, I contacted the tour operator in resort prior to our arrival asking for reassurance that veggie options would be available. She responded with a request from the hotel for suggestions on dishes that we liked as they were really keen... More 

Was this review helpful? Yes
Sarah D, Directeur général at Le Grand Aigle Hotel, responded to this review

We thank you for sharing your experience on TripAdvisor. It is true that we consider every guest with its particularities, personal wishes and expectations. At the restaurant, we are able to manage food restrictions and we really invite every guest to specify their needs at the reservation. We hope to have the pleasure to welcome you soon at Le Grand... More 

England
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Good hotel, good location and rooms were lovely. Ski room great with private lockers. We could ski to the Pontillas Lift (which is incredibility slow up the mountain) and back to the car park. This lift gives good access to the rest of the ski area which is absolutely vast. A navette bus stopped just outside the hotel to take... More 

Was this review helpful? Yes
Sarah D, Directeur général at Le Grand Aigle Hotel, responded to this review

We thank you for sharing your experience on TripAdvisor. It is true that we are ski-in ski-out, we have a partnership with a rental shop which delivers the skis and take them back at the hotel at your departure and we can make the ski passes at the reception. It has never been so easier to enjoy the slopes !... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 19, 2015

The hotel was beautiful, I couldn't stress enough about the management. The barmaid Rosie was fantastic, got left to serve a group of 74 people from the hospitality industry on her own. Credit to her, shame about the management.

Was this review helpful? Yes 1
Sarah D, Directeur général at Le Grand Aigle Hotel, responded to this review

We have been really 'enchanté' to share this week with all the group at Le Grand Aigle Hotel & Spa. We had a really wonderfull time and all the Bar team, Rosalie, Anthony, Hugo and Warock join us to thank you and hope to have the pleasure to welcome you again soon. More 

Contributor
16 reviews 16 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 13, 2015

Staff are amazing, so to are the rooms and facilities - with ski lockers and great showers and bed! Views amazing and location to gondola is grand!! However - the food is average at best. The breakfast is fine, no real need to change anything. The evening food (what you really pay half board for) was just bad. The first... More 

Was this review helpful? Yes 1
Sarah D, Directeur général at Le Grand Aigle Hotel, responded to this review

We would like to thank for sharing your experience on TripAdvisor. We understand that you had a great stay but, you noticed some downsides at the restaurant. Our head Chef has been made aware of your comments and will make some tweaks to his cooking and seasoning. We really thank you for your feedbacks which help us getting better and... More 

1 review
2 of 5 stars Reviewed December 27, 2014

This is a nice hotel in a good location and well furnished with decent food. However the service is extremely bad and the hotel needs new management. They produced our bill incorrectly 3 times and then after paying the bill night before leaving the hotel tried to charge us again at 5am in the morning incorrectly. Also after requesting breakfast... More 

Was this review helpful? Yes 3
Sarah D, Directeur général at Le Grand Aigle Hotel, responded to this review

We would like to thank you for taking the time to share your experience. We understand some points disappointed you. It is true that we do not have excuses if you felt that the service was not up to your expectations. It is also true that it was our first week opening of the season. Thanks to your feedback, we... More 

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Additional Information about Le Grand Aigle Hotel

Address: 8 Chemin du Cavaillou, 05240 Serre-Chevalier, France
Phone Number:
Location: France > Provence > Hautes-Alpes > Serre-Chevalier
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Le Grand Aigle Hotel 4*
Number of rooms: 61
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Also Known As:
Clubhotel Le Grand Aigle - Serre Chevalier Hotel Serre-Chevalier

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