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Le Grand Hotel

Place du Telepherique, 05330 Serre-Chevalier, Saint-Chaffrey, France
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1 room 1 adult
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Le Grand Hotel
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117 Reviews from our TripAdvisor Community

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Edinburgh, Scotland
Level Contributor
84 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I recently stayed here as leader of a group of 12 skiers. My overall impression is that management needs to get a grip! From the outset it became apparent that the reception admin was a shambles as none of our rooms were pre-allocated to individuals despite the room share data being requested by & provided to Crystal, the tour operator... More 

Helpful?
Thank Alastair_8
Manchester, United Kingdom
2 reviews
3 of 5 stars Reviewed 2 weeks ago

The Hotel's strong point is it's great location immediately across the road from the ski lifts. Staff were friendly, but service could be improved. When we arrived the room we were given had not been cleaned and the beds were unmade from the previous occupants. On the first day we reported a faulty shower head fitting, but it had still... More 

Helpful?
Thank AA1_14
Liverpool, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

The rooms are basic at best, but that's to be expected with the price. The beds were comfortable, rooms warm, meals varied between good to excellent. Staff very attentive. A socket came away from the wall exposing the wires, was fixed almost immediately I pointed it out. Excellent central location and yards from the ski lifts.

Helpful?
1 Thank David H
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed March 23, 2015

I'll start by saying I'd visit this resort and hotel again despite giving it a 3 start rating - on a value for money basis it deserves 4 stars. The resort would be fantastic with fresh powder, with lots of easily accessible just-off-the-piste terrain to explore both in the bowls and through the trees. The hotel location is perfect, just... More 

Helpful?
1 Thank Stuart B
patrick J, Gérant at Le Grand Hotel, responded to this review

Dear Customer, Thank you for your review. They are important to us. We have great pleasure to know that you have appreciated le Grand Hotel Serre Chevalier, location, food and services. Regarding the room, we have greater room available, therefore, we recommend you to book those. We will be pleased to welcome you either this summer or next winter again.... More 

Cork, Ireland
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed March 12, 2015

What a great start to have on one's first visit to the Alps in winter. Dont mind anywhere else France is the country to go to and this resort in Serre Chevallier would be hard to beat. Le grand Hotel was great. On the first night in the restaurant I was concerned when i saw that it was a buffet.... More 

Helpful?
Thank John A
patrick J, Gérant at Le Grand Hotel, responded to this review

Dear Customer, Thank you very much for your review, we have appreciated to have you at our Hotel. You liked very much the hotel location and the food as well. Regarding room, we have 2 types of room, the standard one and the premium bigger. We advise you to book the bigger premium room next time you would come at... More 

Oxford, England, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 8, 2015

Would get a 5 rating if the room was better. Mine was very basic. Very friendly and helpful staff, excellent food and ideal location 200 metres from main lift. If you want to eat well and ski easily then this is for you.

Helpful?
1 Thank Roger F
patrick J, Gérant at Le Grand Hotel, responded to this review

Dear Customer, Thank you for your feedback and your appeciation about the Grand Hotel Serre Chevalier. In fact, we have 2 types of rooms , the standard one and the premium one. Otherwise all other services are similar. You liked very much the location as well. We will be pleased to welcome you at our hotel as soon as possible.... More 

Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed March 3, 2015 via mobile

Location is excellent, situated opposite the main lift and ski school meeting points. The main shops are also adjacent with a cash point and supermarkets only two minutes walk. Having spent many years in French hotels, yes the rooms are small but adequate. I shared with a mate but there are enough facilities. Powerful shower in the bathroom has got... More 

Helpful?
Thank Tonyshergs
patrick J, Gérant at Le Grand Hotel, responded to this review

Dear Customer, Thank you for your review about Grand Hotel Serre Chevalier and your appreciation of our Hotel. You liked very much the infrastructure and services, the rooms, the food, the location and we are so grateful. We will be very happy to welcome you again at Grand Hotel Serre Chevalier. More 

Plymouth, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed February 19, 2015

I just returned from a skiing holiday booked with Crystal at Le Grand Hotel. Didn't know what to expect from mixed reports, but I needn't have worried. The food was amazing. Better than that I had at the Hilton in Davos a month earlier!! The Room was adequate as a single room. I had a comfy double bed with pillows... More 

Helpful?
1 Thank Fuad F
patrick J, Gérant at Le Grand Hotel, responded to this review

Dear Customer, We are very pleased to get your feedback about Grand Hotel Serre Chevalier, And that you have greatly appreciated the food, your room, and the overall Hotel Services. We will be very glad to have you back at Grand Hotel Serre Chevalier either this Summer or Next Winter. Best Regards Patrick JAN More 

Berkhamsted, United Kingdom
2 reviews
4 of 5 stars Reviewed February 16, 2015

We had 3 nights in the hotel for skiing. The hotel is directly across the road from the main Chantmerle uplift so couldn't be more convenient. All the staff were charming and helpful and the evening meal was excellent for the price. The room wasn't large but was perfectly adequate for a short stay and was in a good state... More 

Helpful?
Thank George L
patrick J, Gérant at Le Grand Hotel, responded to this review

Dear Customer, Thank you for your kind review and your appreciation of Grand Hotel Serre Chevalier. Your inputs are important for us to improve our services. We will be so happy to have you as guest at our Hotel either in Summer or Next Winter. Best Regards Patrick JAN More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed February 3, 2015

Everything about this hotel, besides its excellent location, is truly appalling. We booked one of the bigger rooms with a balcony facing the mountain yet it was still inadequate for two people. The rooms were never cleaned properly once during our stay, even though we were there for two entire weeks. When our towels were replaced they were often replaced... More 

Helpful?
1 Thank Pat94_traveller
patrick J, Gérant at Le Grand Hotel, responded to this review

Dear Customer, We are surprised about your comments as during your entire stay there was no claim from you, We would have been happy to help. As you can read, the majority of our customers are happy about our Hotel as most of their reviews demonstrating. We are sorry for you . Best Regards The Manager More 

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