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All 11 Serre-Chevalier hotels

Le Grand Hotel

3.0 of 5 Hotel   |   Place du Telepherique, 05330 Serre-Chevalier, France
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Le Grand Hotel
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Ranked #9 of 11 Hotels in Serre-Chevalier
A recent review
3 of 5 stars Reviewed March 17, 2014
ldw68 London
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85 reviews from our community

Traveler rating
    27
    29
    18
    4
    7
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31
24
4
Business
0
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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English first
London
Contributor
13 reviews 13 reviews
11 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed March 17, 2014

Twin room was tiny; no real room or space for 2 people to move around or put anything. We did opt for the smallest, cheapest room as planned to spend most of the time outside! That said, the room, like a lot of the hotel, seems like it has seen better days. However, the food, location, snow and pistes were... More

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Ilford, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed March 11, 2014

Booked a room for 2 with Thomson and upon arrival room was very very small in fact not enough room for 2 adults. Bathroom was even smaller and fit for children only. Breakfast was just adequate however dinner was the worst food we have ever eaten in a skiing hotel and this is our 12th holiday away. The stair wells... More

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Leamington Spa, United Kingdom
Senior Reviewer
6 reviews 6 reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 10, 2014

Have just good back from an enjoyable week in Serre Chevalier staying at The Grand Hotel. Traveled with Neilson who we have used before but for summer holidays and were really good. However, Neilson were probably the worst part of the holiday. No one in the UK seemed to know what the ski packages included; had to wait 2.5 hours... More

Was this review helpful? Yes 2
Reviewer
5 reviews 5 reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 16, 2014

We had a week skiing at Serre Chevalier and this is the hotel we chose. Great location,not ski in- ski out but not far off.There is about a 20 to 30 feet walk from the ski locker room to the road, cross over the road and clip on your skis. Food ok but repetitive . The village is a bit... More

Was this review helpful? Yes 1
patrick J, Propriétaire at Le Grand Hotel, responded to this review
Google Translation

Bonjour Madame et Monsieur Nous tenons à vous remercier pour votre avis sur le Grand Hotel de Serre Chevalier et... More

Chelmsford, United Kingdom
Top Contributor
78 reviews 78 reviews
19 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed February 14, 2014 via mobile

This is a hotel of contrasts. The service is generally very good apart from the booking in. Rooms are unavailable until 4pm on the day of arrival despite the fact that check out time is 10am. This is due, I think to the fact that there are only four cleaners for the whole hotel. These poor souls are to be... More

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patrick J, Propriétaire at Le Grand Hotel, responded to this review

Dear Customer, We thank you for your review and your appreciation of our Hotel Services and Food. Yes, the large choice of Food are very well appreciated by our Customers. For me and all my staff it is very important to make a pleasant stay for our customers. We are sorry if you got your room later than you desired,... More

Dorset
Contributor
13 reviews 13 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 10, 2014

We have just returned from a brilliant week staying at the Grand Hotel. The hotel is perfectly located just steps from the main gondola and the centre of the resort. We chose to upgrade to a balcony room which had great view of the slopes. The room was spacious and clean, with the added bonus of a sofa. The bathroom... More

Was this review helpful? Yes 1
patrick J, Propriétaire at Le Grand Hotel, responded to this review

Dear Customer, We thank you for your review and we appreciate very much our customers feedback to improve our services. You have appreciated your room, the hotel location and the foods. My Staff and me are doing utmost to make the pleasant stay for all customers. Your comments are great. and it is an award for our staff to get... More

Yetts o' Muckhart
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 29, 2014

Perfect position for skiing, just across a quiet road to one of the major cable cars giving excellent access to the slopes. A well managed and excellent team gives first class service. Excellent and very varied buffet meals and good wine list. Good sized room with the best shower we have had in a ski hotel. Good sized ski room... More

Was this review helpful? Yes 2
patrick J, General Manager at Le Grand Hotel, responded to this review

Dear Customer Thank You So Much for your great testimonial regarding GRAND HOTEL SERRE CHEVALIER, My Staff and myself are operating utmost to make all our customers very happy and to offer the best in class services. Your inputs help us very much to improve our services. We are looking forward to welcome you very soon at Grand Hotel Serre... More

Tudweiliog, United Kingdom
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 22, 2014 via mobile

We have stayed at the Grand Hotel for a week of skiing for two consecutive years and would not hesitate to book another week there. The staff are welcoming and you get what you pay for, which is a basic clean room. Admittedly there are unpleasant whiffs in some of the stairwells and communal areas but this is very often... More

Was this review helpful? Yes 3
patrick J, General Manager at Le Grand Hotel, responded to this review

Dear Customer, Thank You very much for your feedback regarding Grand Hotel Serre Chevalier. We would like to continually improve our level of services to offer a pleasant stay to all our customers, therefore your inputs are very helpful. We are looking forward to welcome you to Grand Hotel Serre Chevalier Best Regards Grand Hotel Manager More

Suffolk
Senior Contributor
48 reviews 48 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed January 4, 2014 via mobile

I am lucky enough to have 3 or 4 ski trips every season, however despite Serre Chevallier being a great ski area, this review is about the quality of "Le Grand Hotel". Pros The location, and there is hot water. Cons - Bedroom / Hotel buildings Rooms a laughably small even for ski accommodation Rooms could do with a really... More

Was this review helpful? Yes 1
patrick J, Manager at Le Grand Hotel, responded to this review

Dear Customer, We are very keen to receive customer feedback and we are very sorry to hear that you had some concerns. Most of our customers love our Hotel as it is Old and Charming, with great location and the hotel foods too. So, it is coming as surprising. Our Hotel is old, but it is not running down, and... More

London
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed December 29, 2013 via mobile

Part of this review will relate to Crystal Ski, our travel company, and part to the hotel itself. I have booked with Crystal for many years, and my parents did likewise, but the company has gone downhill terribly since its acquisition by Thomson, and Thomson's subsequent acquisition by TUI. I want to state here why I will never book with... More

Was this review helpful? Yes 2
patrick J, Manager at Le Grand Hotel, responded to this review

Dear Customer, We are very sorry to hear about your issues with Crystal Travel, that what you bought with them is not meeting your expectations. Please understand that we are not responsible of all your travel issues you have got with Crystal Travel. Our role is to Provide hotel accomodation and meals at the Hotel. So, we are very dissapointed... More

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Additional Information about Le Grand Hotel

Address: Place du Telepherique, 05330 Serre-Chevalier, France
Location: France > Provence > Hautes-Alpes > Serre-Chevalier
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Le Grand Hotel 3*
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