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Le Grand Hotel

3.0 of 5 Place du Telepherique, 05330 Serre-Chevalier, France
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Le Grand Hotel
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Le Grand Hotel
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104 reviews from our community

Traveler rating
    34
    39
    19
    4
    8
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36
29
5
Business
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
20 reviews 20 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Location is excellent, situated opposite the main lift and ski school meeting points. The main shops are also adjacent with a cash point and supermarkets only two minutes walk. Having spent many years in French hotels, yes the rooms are small but adequate. I shared with a mate but there are enough facilities. Powerful shower in the bathroom has got... More 

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Plymouth, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I just returned from a skiing holiday booked with Crystal at Le Grand Hotel. Didn't know what to expect from mixed reports, but I needn't have worried. The food was amazing. Better than that I had at the Hilton in Davos a month earlier!! The Room was adequate as a single room. I had a comfy double bed with pillows... More 

Was this review helpful? Yes 1
Berkhamsted, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

We had 3 nights in the hotel for skiing. The hotel is directly across the road from the main Chantmerle uplift so couldn't be more convenient. All the staff were charming and helpful and the evening meal was excellent for the price. The room wasn't large but was perfectly adequate for a short stay and was in a good state... More 

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Everything about this hotel, besides its excellent location, is truly appalling. We booked one of the bigger rooms with a balcony facing the mountain yet it was still inadequate for two people. The rooms were never cleaned properly once during our stay, even though we were there for two entire weeks. When our towels were replaced they were often replaced... More 

Was this review helpful? Yes 1
patrick J, Gérant at Le Grand Hotel, responded to this review

Dear Customer, We are surprised about your comments as during your entire stay there was no claim from you, We would have been happy to help. As you can read, the majority of our customers are happy about our Hotel as most of their reviews demonstrating. We are sorry for you . Best Regards The Manager More 

Newcastle
Senior Contributor
36 reviews 36 reviews
26 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

In Serre Chevalier after a long gap. The hotel has been on that site for a long time, it has the best location right opposite the main lift. The room was recently renovated but the corridors are tired. No doubt that the renovation programme will reach them eventually. Go for a balcony room. Food is excellent and copious at breakfast... More 

Was this review helpful? Yes
patrick J, Gérant at Le Grand Hotel, responded to this review

Dear Customer, Thank you so much for your review about Grand Hotel Serre Chevalier, We are pleased to know that you have appreciated the Hotel infrastructure, the food and the kindness of the staff. We are looking forward for your next stay at Grand Hotel Serre Chevalier. Best Regards The Manager More 

Leicester, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 20, 2015

Grand hotel is very well located for skiers, right on the main square in Chantermarle, directly opposite the main 'Rattier' gondola and handy for ski hire, shops etc. We were a little concerned before arrival as we had seen several negative reviews of the hotel, but we needn't have worried at all as we had a very good stay. All... More 

Was this review helpful? Yes 2
patrick J, Gérant at Le Grand Hotel, responded to this review

Dear Customer, We are very pleased to know that you have appreciated very much you stay at Grand Hotel Serre Chevalier We thank you so much for your feedback as they are used by our staff to improve our services We do utmost to make our customers happy and enjoy a relaxing holidays. We will be so happy to welcome... More 

Aberystwyth, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 10, 2015

This hotel was all you can expect and more from a skiing holiday. The bar staff are all brilliant and make you feel very at home. The restaurant/food was very good. More than enough choice for breakfast and dinner and of very good quality. The rooms are small but clean and practical with lots of hot water.

Was this review helpful? Yes 2
patrick J, Gérant at Le Grand Hotel, responded to this review

Dear Madam et Sir, We are so happy to receive your review about Grand Hotel, your feedback are very valuable to us as they are used to help us to improve our customers services. We are pleased to know that you felt like at home and you have appreciated the bar, the food, the rooms and the location of the... More 

London
Contributor
15 reviews 15 reviews
12 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed March 17, 2014

Twin room was tiny; no real room or space for 2 people to move around or put anything. We did opt for the smallest, cheapest room as planned to spend most of the time outside! That said, the room, like a lot of the hotel, seems like it has seen better days. However, the food, location, snow and pistes were... More 

Was this review helpful? Yes 2
patrick J, Gérant at Le Grand Hotel, responded to this review

Dear Customer, Thank you so much for your review about Grand Hotel Serre Chevalier, we appreciate very much your feedback as it helps us to improve continuously our customer services. Your hotel has 2 types of rooms : the 20m2 one have more space et also have lovely balcony looking the mountain scenery. We recommend you to book the 20m2... More 

Ilford, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed March 11, 2014

Booked a room for 2 with Thomson and upon arrival room was very very small in fact not enough room for 2 adults. Bathroom was even smaller and fit for children only. Breakfast was just adequate however dinner was the worst food we have ever eaten in a skiing hotel and this is our 12th holiday away. The stair wells... More 

Was this review helpful? Yes
patrick J, Gérant at Le Grand Hotel, responded to this review

Dear Customer, We are very sorry to see that you are disapointed about your room and the food services. As you can see in the most customer reviews about our hotel that they very much like the food and hotel location. We are also surprised about your feedback about rooms as you have booked the cheapest small room. We will... More 

Leamington Spa, United Kingdom
Senior Reviewer
6 reviews 6 reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 10, 2014

Have just good back from an enjoyable week in Serre Chevalier staying at The Grand Hotel. Traveled with Neilson who we have used before but for summer holidays and were really good. However, Neilson were probably the worst part of the holiday. No one in the UK seemed to know what the ski packages included; had to wait 2.5 hours... More 

Was this review helpful? Yes 2
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Additional Information about Le Grand Hotel

Address: Place du Telepherique, 05330 Serre-Chevalier, France
Location: France > Provence > Hautes-Alpes > Serre-Chevalier
Price Range (Based on Average Rates): $
Hotel Class:3 star — Le Grand Hotel 3*
Number of rooms: 86
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