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Le Grand Hotel

Place du Telepherique, 05330 Serre-Chevalier, France
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Le Grand Hotel
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Le Grand Hotel
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111 reviews from our community

Traveler rating
    34
    44
    21
    4
    8
See reviews for
40
30
6
Business
0
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
3 of 5 stars Reviewed 4 weeks ago

I'll start by saying I'd visit this resort and hotel again despite giving it a 3 start rating - on a value for money basis it deserves 4 stars. The resort would be fantastic with fresh powder, with lots of easily accessible just-off-the-piste terrain to explore both in the bowls and through the trees. The hotel location is perfect, just... More 

Was this review helpful? Yes
patrick J, Gérant at Le Grand Hotel, responded to this review

Dear Customer, Thank you for your review. They are important to us. We have great pleasure to know that you have appreciated le Grand Hotel Serre Chevalier, location, food and services. Regarding the room, we have greater room available, therefore, we recommend you to book those. We will be pleased to welcome you either this summer or next winter again.... More 

Cork, Ireland
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed March 12, 2015

What a great start to have on one's first visit to the Alps in winter. Dont mind anywhere else France is the country to go to and this resort in Serre Chevallier would be hard to beat. Le grand Hotel was great. On the first night in the restaurant I was concerned when i saw that it was a buffet.... More 

Was this review helpful? Yes
patrick J, Gérant at Le Grand Hotel, responded to this review

Dear Customer, Thank you very much for your review, we have appreciated to have you at our Hotel. You liked very much the hotel location and the food as well. Regarding room, we have 2 types of room, the standard one and the premium bigger. We advise you to book the bigger premium room next time you would come at... More 

Oxford, England, United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 8, 2015

Would get a 5 rating if the room was better. Mine was very basic. Very friendly and helpful staff, excellent food and ideal location 200 metres from main lift. If you want to eat well and ski easily then this is for you.

Was this review helpful? Yes 1
patrick J, Gérant at Le Grand Hotel, responded to this review

Dear Customer, Thank you for your feedback and your appeciation about the Grand Hotel Serre Chevalier. In fact, we have 2 types of rooms , the standard one and the premium one. Otherwise all other services are similar. You liked very much the location as well. We will be pleased to welcome you at our hotel as soon as possible.... More 

Senior Contributor
21 reviews 21 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 3, 2015 via mobile

Location is excellent, situated opposite the main lift and ski school meeting points. The main shops are also adjacent with a cash point and supermarkets only two minutes walk. Having spent many years in French hotels, yes the rooms are small but adequate. I shared with a mate but there are enough facilities. Powerful shower in the bathroom has got... More 

Was this review helpful? Yes
patrick J, Gérant at Le Grand Hotel, responded to this review

Dear Customer, Thank you for your review about Grand Hotel Serre Chevalier and your appreciation of our Hotel. You liked very much the infrastructure and services, the rooms, the food, the location and we are so grateful. We will be very happy to welcome you again at Grand Hotel Serre Chevalier. More 

Plymouth, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 19, 2015

I just returned from a skiing holiday booked with Crystal at Le Grand Hotel. Didn't know what to expect from mixed reports, but I needn't have worried. The food was amazing. Better than that I had at the Hilton in Davos a month earlier!! The Room was adequate as a single room. I had a comfy double bed with pillows... More 

Was this review helpful? Yes 1
patrick J, Gérant at Le Grand Hotel, responded to this review

Dear Customer, We are very pleased to get your feedback about Grand Hotel Serre Chevalier, And that you have greatly appreciated the food, your room, and the overall Hotel Services. We will be very glad to have you back at Grand Hotel Serre Chevalier either this Summer or Next Winter. Best Regards Patrick JAN More 

Berkhamsted, United Kingdom
1 review
4 of 5 stars Reviewed February 16, 2015

We had 3 nights in the hotel for skiing. The hotel is directly across the road from the main Chantmerle uplift so couldn't be more convenient. All the staff were charming and helpful and the evening meal was excellent for the price. The room wasn't large but was perfectly adequate for a short stay and was in a good state... More 

Was this review helpful? Yes
patrick J, Gérant at Le Grand Hotel, responded to this review

Dear Customer, Thank you for your kind review and your appreciation of Grand Hotel Serre Chevalier. Your inputs are important for us to improve our services. We will be so happy to have you as guest at our Hotel either in Summer or Next Winter. Best Regards Patrick JAN More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 3, 2015

Everything about this hotel, besides its excellent location, is truly appalling. We booked one of the bigger rooms with a balcony facing the mountain yet it was still inadequate for two people. The rooms were never cleaned properly once during our stay, even though we were there for two entire weeks. When our towels were replaced they were often replaced... More 

Was this review helpful? Yes 1
patrick J, Gérant at Le Grand Hotel, responded to this review

Dear Customer, We are surprised about your comments as during your entire stay there was no claim from you, We would have been happy to help. As you can read, the majority of our customers are happy about our Hotel as most of their reviews demonstrating. We are sorry for you . Best Regards The Manager More 

Newcastle
Senior Contributor
36 reviews 36 reviews
26 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed February 1, 2015

In Serre Chevalier after a long gap. The hotel has been on that site for a long time, it has the best location right opposite the main lift. The room was recently renovated but the corridors are tired. No doubt that the renovation programme will reach them eventually. Go for a balcony room. Food is excellent and copious at breakfast... More 

Was this review helpful? Yes
patrick J, Gérant at Le Grand Hotel, responded to this review

Dear Customer, Thank you so much for your review about Grand Hotel Serre Chevalier, We are pleased to know that you have appreciated the Hotel infrastructure, the food and the kindness of the staff. We are looking forward for your next stay at Grand Hotel Serre Chevalier. Best Regards The Manager More 

Leicester, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 20, 2015

Grand hotel is very well located for skiers, right on the main square in Chantermarle, directly opposite the main 'Rattier' gondola and handy for ski hire, shops etc. We were a little concerned before arrival as we had seen several negative reviews of the hotel, but we needn't have worried at all as we had a very good stay. All... More 

Was this review helpful? Yes 2
patrick J, Gérant at Le Grand Hotel, responded to this review

Dear Customer, We are very pleased to know that you have appreciated very much you stay at Grand Hotel Serre Chevalier We thank you so much for your feedback as they are used by our staff to improve our services We do utmost to make our customers happy and enjoy a relaxing holidays. We will be so happy to welcome... More 

Aberystwyth, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 10, 2015

This hotel was all you can expect and more from a skiing holiday. The bar staff are all brilliant and make you feel very at home. The restaurant/food was very good. More than enough choice for breakfast and dinner and of very good quality. The rooms are small but clean and practical with lots of hot water.

Was this review helpful? Yes 2
patrick J, Gérant at Le Grand Hotel, responded to this review

Dear Madam et Sir, We are so happy to receive your review about Grand Hotel, your feedback are very valuable to us as they are used to help us to improve our customers services. We are pleased to know that you felt like at home and you have appreciated the bar, the food, the rooms and the location of the... More 

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