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Holiday Inn Lille Ouest Englos

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Autoroute A25 Lille Dunkerque | Impasse Bertha Sortie Englos, 59320 Englos, France
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Holiday Inn Lille Ouest Englos
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176 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Date | Rating
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    (42)
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London
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed at the hotel for three nights with family after booking two double rooms.The hotel is located in a good location just off the A25 motorway. Secure parking is provided free of charge. The rooms are of a good size and very well equipped to make for a very comfortable stay. The rooms we were allocated had a fridge, laptop... More 

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UK
Level Contributor
147 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a quiet and spacious hotel in a remarkably uncrowded setting. Our room was large, spotlessly clean and very comfortable. The evening meal was reasonable value - starters were excellent, main courses somewhat run-of-the-mill. Breakfast was pricey at €14, and we would have preferred it if staff hadn't clattered around setting up lunch while we were still halfway through... More 

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Amiens, France
Level Contributor
80 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed May 18, 2015

By staying at this hotel 1 night and a morning, I appreciated the quietness of the area, professionnal staff, very clean room, nice and large breakfast served till 11am. All this for a very competitive price for a 4 stars

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Southampton, United Kingdom
Level Contributor
58 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed May 15, 2015 via mobile

We booked here for 2 nights in May, chosen for its location. We were not visiting Lille, but Ieper and the WW1 battlefields etc & this hotel is about 25 minutes drive away. However, it is a complete nightmare to find, even with the hotel's own directions - which we discovered don't actually work! But once we'd worked it out,... More 

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IHGCare, Guest Relations Manager at Holiday Inn Lille Ouest Englos, responded to this review

Dear richandliz28, Thank you for your recent stay with us and for reviewing our property. Our efforts are always to ensure our guests are satisfied and our hotel is maintained to be comfortable while you are with us. It is nice to know that you have found the room clean and well maintained and regarded our staff cheerful. This encourages... More 

London, United Kingdom
Level Contributor
63 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed May 3, 2015

The hotel is ok for overnight shopping trip but it is not the place to select for pleasure. Rooms are small with walking shower, wall mounted middle size TV, tea making facilities, fridge and safe. I liked that they allocated the quiet room as per our wishes and that sofa bed was child ready. Amenieties do not reflect four stars:... More 

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IHGCare, Guest Relations Manager at Holiday Inn Lille Ouest Englos, responded to this review

Dear pekao, Thank you for taking the time to express your thoughts and concerns. I am happy that you have noticed the cleanliness of our hotel. On the other hand, please accept our sincere apologies for falling short of your expectations on some aspects of your stay. Rest assured that these issues will be looked into. The feedback we receive... More 

London, United Kingdom
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed April 22, 2015

This hotel is good value for money. The breakfast buffet is very good, the choice of evening meal is good but unfortunately the quality of the food and cooking is not so good. We stayed for 3 nights and each evening had to put up with a child running up and down the corridor outside the room late in to... More 

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 13, 2015

I arrived at the hotel around 23:40 after riding a motorcycle down from Calais. The car park has a large sliding gate which is operated via intercom. Once inside I checked in easily, breakfast was explained to me as I have previously booked this option for my stay. I went to get changed and though I had enough time to... More 

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DidierNicolle, Front Office Manager at Holiday Inn Lille Ouest Englos, responded to this review

Dear sir, Thanks a lot for your comment about your stay in Holiday Inn Lille Ouest Englos. Your opinion is very important to us because with it, this will allow us to continue to improve. Thank you again and i hope to see you for your next trip. Best regards Isabelle DETHOOR Reception manager More 

Dorset, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed April 12, 2015

this hotel is well situated for breaking a journey before taking the ferry to the UK at Calais or Dunkirk. the hotel rooms are in need of a refurb but it's fine for 1 night. the food in the restaurant is of a good standard. the bar service is slow,. they take a long time to clear glasses after use... More 

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DidierNicolle, Front Office Manager at Holiday Inn Lille Ouest Englos, responded to this review

Dear sir, Thank you for your comments about our hotel. I'm sorry for the delay concerning the service in the bar, Hope to see you to show that your opinion has been taken into account. Best regards Isabelle DETHOOR Reception manager More 

Belgium
Level Contributor
94 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
3 of 5 stars Reviewed March 16, 2015

Second time in this hotel. Reception fast, rooms spacious and clean. Good linnen en beds. As we were in this hotel on a Saturday evening we decided to dinner drink at the bar. Arriving at the bar, it was deserted.... They had a party in one of the rooms and the entire staff was busy with this party. After 8/9... More 

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DidierNicolle, Front Office Manager at Holiday Inn Lille Ouest Englos, responded to this review

Dear sir, Thank you for your return, i'm verry sorry concerning your bad experience in our hotel. We will make every effort to ensure that during your next stay we can give you a better picture of our hotel. Best regards Isabelle DETHOOR Reception Manager More 

Southampton, United Kingdom
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed February 27, 2015 via mobile

Rooms and public areas are all a bit tired looking. Not the usual standard for a Holiday Inn. Apparently it used to be a Novotel, would be nice in summer, with outside pool area Easy to find, and a convenient stopover to/ from Calais, Dunkirk.

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Lille Ouest Englos, responded to this review

Dear Paul-Eastleigh, Thank you for staying with us and providing us with your valuable feedback. We are delighted our location suited your travel well. However, I regret that you found our hotel to be dated. Your feedback is instrumental for us to upgrade what we can offer to our valued guests to achieve 100% guest satisfaction. Sincerely, Dianne L Case... More 

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