Stayed here as part of a school group traveling through Europe during the March Break. The rooms were nice and the reception area was also nice. There was an XBox for the students and a computer to email families back home. Our only concern was the breakfast. Croissant and baguette only. Not even any cereal until we complained. It seems...
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Dear Bucko007,
Thank you for your detailed review of our hotel. I certainly apologize for the inconveniences you experienced with the breakfast offered.
We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note and wish to thank you for all your valuable comments.
We...
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This Holiday Inn appears from the outside to have been a former factory and our first impression felt like we had chosen the wrong place. It turned out to be the complete opposite. We entered the property, which is a bit of the beaten path, there was plenty of parking. The receptionist was very friendly and helpful and we were...
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For an hotel that is trying to gain new business after its recent renovations, the General management at this hotel have not got a clue< I stay in the area a lot and decided to try this hotel, but after driving 400 miles to the hotel.
Because they were not busy, they closed the restaurant, and there is no where...
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They did a great job of renovating. Rooms are new, spacious, and very nicely done. Large work desk with outlets. Free ‘in room’ coffee. Free Internet that’s fast and reliable. Flat screen TV with selections for French or English. Thermostat controlled heat that is very efficient.
Beds are new and exceptionally comfortable. The Hotel is off the beaten path. There’s...
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They havent quite finished converting this former Novotel to a Holiday Inn but what they have finished is good, the rooms are much nicer although we seem to have forfeited the separate loos for an all in one bathroom. The restaurant has a slightly 'trucker' ambience' but the food is good and the bar is much as before. Winter rate...
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This hotel is not matching any standard of the Holdays Inn I've been to.
Except the bar that seems to be totally new the rooms are from another century ! the carpet on the floor has stains on it, there are spider's web on the walls, unlimmted stains on the chair in the room, the sofa looked so tired that...
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After reading previous reports we contacted the hotel to see as their brochure states that the building work had been completed, we were assured it was.
Arrived at the hotel that looked more like an open prison than a hotel , in reception a family of four were already having heated conversation with the receptionist who clearly could not find...
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Dear Madam, Dear Sir,
Many thanks for taking the time to inform us of your experience in our property. Your comments are greatly appreciated since they give us the opportunity to improve our level of service.
I deeply regret if you had not been informed the renovation works are not yet finished in the hotel. I understand you had to...
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2 adults and 2 children sharing a room, The 2nd bed was a pull out but the room was spacious and the bathroom a decent size. Building work is still going on so the outside is messy, but it was obvious that the management had done everything to minimise the impact.
The restaurant has a limited men, but the food...
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Dear Madam, Dear Sir,
Many thanks for your positive comments on our hotel. The satisfaction of our guests in our top priority and we appreciate your encouraging remarks which we have shared with our employees.
We do sincerely apologize for the exterior aspect of our property due to the renovation works which occured at the time of your stay. The...
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Although just re-branded as Holiday Inn, and with renovations still ongoing, our welcome was friendly and staff throughout the hotel went out of their way to be helpful and friendly.
Our room was spacious and light, very comfortable and equipped with a flat-screen TV. Large and comfortable bed and a stylish and comtemporary bathroom with walk-in shower.
Food in restaurant...
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Dear Madam, Dear Sir,
Many thanks for your positive comments on our hotel. The satisfaction of our guests in our top priority and we appreciate your encouraging remarks which we have shared with our employees.
I wish we will have the opportunity to welcome you again soon in Englos and to offer an even better service in our fully renovated...
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We arrived, having booked a twin room, to be told there weren't any available due to the building work. We were offered, initially, a room with an extra large bed. Not appropriate for a mother in her 70's and son in his 50's. When that was rejected we were offered a room with a 'futon' - probably a conversion of...
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Dear Madam, Dear Sir,
Many thanks for your comments on your stay with us. We understand your experience was not satisfactory and we do apologize for this, the satisfaction of our guests is a priority for us and we will take tour remarks into account in order to improve our quality of service.
We wish to welcome you again soon...
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