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Novotel Survilliers

Autoroute A1-D16 | Le Poirier Vert, 95470 Survilliers, France
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Novotel Survilliers
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272 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
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    (272)
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    (68)
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    (34)
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Oostkamp
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed 2 weeks ago

Quality level of ALL the old Novotel's. Standard rooms with standard features. Rooms a little too chilly with airco working slow. The food is average, not bad and not high level. The bar area is on the tiny side. Hotel for people "on the road" or for business.

Was this review helpful? Yes
Laetitia_Lotram, Directeur général at Novotel Survilliers, responded to this review

Dear Guest Thank you for answering our questionnaire. I appreciate the time you took to share the problems you encountered during your stay. Firstly, please allow me to say how sorry I am that these issues affected your satisfaction during your stay in my hotel. Please be assured, that I will do my utmost to provide an appropriate follow up... More 

London, England
Top Contributor
188 reviews 188 reviews
171 hotel reviews
200 helpful votes 200 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Location About 20 minutes, 15 Kilometres from CDG airport. Right off the main A1 Road to Lille or Paris. The area is on green belt so quite countryside away from the city, did not see much in the area other than a large Porsche place. Room Room on 1st floor is quite simple but spacious, offering a comfortable bed with... More 

Was this review helpful? Yes 1
Laetitia_Lotram, Directeur général at Novotel Survilliers, responded to this review

Dear Guest, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Survilliers. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest reward... More 

Transylvania, Romania
Contributor
16 reviews 16 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Great hotel, very calm, very clean, big room & bathroom, very comfortable bed and free big secured parking lot. Good signal of Wi-Fi. Very easy to access the highway and close to CDG. Very good breakfast. Nice touch of hotel greeting to serve you with daily free mineral water. I'd recommend this hotel and definitely will come back.

Was this review helpful? Yes
Laetitia_Lotram, Directeur général at Novotel Survilliers, responded to this review

Dear Guest, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Survilliers. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest reward... More 

London, United Kingdom
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 8, 2015

In fairness ... we arrived at quarter to New Years Eve. In our defence, we had no idea what time it was: we were, as usual, tired, hungry and in need of either a cup of tea or a bottle of wine. So whilst we were initially pleased that we had come across somewhere decent-looking with vacancies, and within reasonable... More 

Was this review helpful? Yes
Laetitia_Lotram, Directeur général at Novotel Survilliers, responded to this review

Dear Guest Thank you for answering our questionnaire. I appreciate the time you took to share the problems you encountered during your stay. Firstly, please allow me to say how sorry I am that these issues affected your satisfaction during your stay in my hotel. Please be assured, that I will do my utmost to provide an appropriate follow up... More 

Swansea, United Kingdom
Top Contributor
84 reviews 84 reviews
16 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed November 14, 2014

Do not expect a central Parisian hotel because as the brochure states it is just off the main A1 from Calais to Paris. It's ideal for Parc Astérix if you have children, or travelling from Roissy CDG airport. It's classed as a 4 star and if it was based on our bed, then it definitely deserves it, one of the... More 

Was this review helpful? Yes
Laetitia_Lotram, Directeur général at Novotel Survilliers, responded to this review

Dear customer, Thank you to have taken time to make us a return on your stay and to share your experience with the other Internet users. We are absolutely delighted that our room pleased you and that our teams made your Parisian stay pleasant! We just changed all our bedding and we have redone all of our bathrooms this year.... More 

Cwmbran, United Kingdom
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 7, 2014

Recently spent three nights at the Novotel Survilliers. Very good room with shower and separate wc. I suppose we expect the British standards in foreign places but the service was not geared up for a coach load of 46 Bristish people. There is NOTHING in the area except a Porche Garage selling cars. So... you are stuck in the same... More 

Was this review helpful? Yes
Laetitia_Lotram, Directeur général at Novotel Survilliers, responded to this review

Dear Customer, In responding to our survey, you took the time to tell the inconvenience occurred during your hotel stay. I sincerely thank you and please accept my sincere apologies. I understand and am very sorry circumstances that partly disrupted your stay. I will provide the appropriate follow your comments. I hope, despite these incidents, can continue to count you... More 

Luxembourg City, Luxembourg
Top Contributor
154 reviews 154 reviews
148 hotel reviews
138 helpful votes 138 helpful votes
3 of 5 stars Reviewed October 7, 2014

We have stayed at a many Novotels over the year (Dozens) and normally you know what you are going to get. It is going to be standard but very much acceptable. This Novotel really needs some help. It is average at best and well below some of the many other Novotels I have stayed at. It is well placed next... More 

Was this review helpful? Yes
Laetitia_Lotram, Directeur général at Novotel Survilliers, responded to this review

Dear Customer, In responding to our survey, you took the time to tell the inconvenience occurred during your hotel stay. I sincerely thank you and please accept my sincere apologies. I understand and am very sorry circumstances that partly disrupted your stay. I will provide the appropriate follow your comments. We just changed all our bedding and we have redone... More 

Senior Contributor
43 reviews 43 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed August 31, 2014

I've stayed here on business twice now as it's local to where I need to be. The staff are friendly enough but the food is never great and the rooms are really in need of some updating now. The outside area looks like it could be pleasant to sit out in good weather but needs more regular cleaning, especially the... More 

Was this review helpful? Yes
Laetitia_Lotram, Directeur général at Novotel Survilliers, responded to this review

Dear Customer, In responding to our survey, you took the time to tell the inconvenience occurred during your hotel stay. I sincerely thank you and please accept my sincere apologies. I understand and am very sorry circumstances that partly disrupted your stay. I will provide the appropriate follow your comments. I hope, despite these incidents, can continue to count you... More 

Travelers are raving about these Survilliers hotels

Stafford, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 30, 2014

We booked this hotel via booking.com, but had a few issues with their communication so emailed the hotel directly. Aurelie responded to our emails quickly and efficiently, ensuring that everything we needed was in place. The hotel is just off the motorway but doesn't feel like it as it overlooks fields. The rooms are great, very quiet at night, air... More 

Was this review helpful? Yes
Laetitia_Lotram, Directeur général at Novotel Survilliers, responded to this review

Dear customer, Thank you to have taken time to make us a return on your stay and to share your experience with the other Internet users. We are absolutely delighted that our room pleased you and that our teams made your Parisian stay pleasant! See you again soon in our establishment for a next stay in family. Very cordially, Laetitia... More 

Manchester
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 24, 2014

Good customer service, we stayed here twice over two weeks and experienced friendly and helpful staff on both occasions. Good restaurant, room and facilities. A really nice atmosphere for families and other hotel guests. Would definitely recommend.

Was this review helpful? Yes
Laetitia_Lotram, Directeur général at Novotel Survilliers, responded to this review

Dear customer, Thank you to have taken time to make us a return on your stay and to share your experience with the other Internet users. We are absolutely delighted that our room pleased you and that our teams made your Parisian stay pleasant! See you again soon in our establishment for a next stay in family. Very cordially, Laetitia... More 

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