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Novotel Survilliers

Autoroute A1-D16 | Le Poirier Vert, 95470 Survilliers, France
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Novotel Survilliers
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Novotel Survilliers
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251 reviews from our community

Traveler rating
    53
    90
    69
    25
    14
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127
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69
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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London, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 8, 2015

In fairness ... we arrived at quarter to New Years Eve. In our defence, we had no idea what time it was: we were, as usual, tired, hungry and in need of either a cup of tea or a bottle of wine. So whilst we were initially pleased that we had come across somewhere decent-looking with vacancies, and within reasonable... More 

Was this review helpful? Yes
Laetitia_Lotram, Directeur général at Novotel Survilliers, responded to this review

Dear Guest Thank you for answering our questionnaire. I appreciate the time you took to share the problems you encountered during your stay. Firstly, please allow me to say how sorry I am that these issues affected your satisfaction during your stay in my hotel. Please be assured, that I will do my utmost to provide an appropriate follow up... More 

Swansea, United Kingdom
Top Contributor
79 reviews 79 reviews
14 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed November 14, 2014

Do not expect a central Parisian hotel because as the brochure states it is just off the main A1 from Calais to Paris. It's ideal for Parc Astérix if you have children, or travelling from Roissy CDG airport. It's classed as a 4 star and if it was based on our bed, then it definitely deserves it, one of the... More 

Was this review helpful? Yes
Laetitia_Lotram, Directeur général at Novotel Survilliers, responded to this review

Dear customer, Thank you to have taken time to make us a return on your stay and to share your experience with the other Internet users. We are absolutely delighted that our room pleased you and that our teams made your Parisian stay pleasant! We just changed all our bedding and we have redone all of our bathrooms this year.... More 

Cwmbran, United Kingdom
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 7, 2014

Recently spent three nights at the Novotel Survilliers. Very good room with shower and separate wc. I suppose we expect the British standards in foreign places but the service was not geared up for a coach load of 46 Bristish people. There is NOTHING in the area except a Porche Garage selling cars. So... you are stuck in the same... More 

Was this review helpful? Yes
Laetitia_Lotram, Directeur général at Novotel Survilliers, responded to this review

Dear Customer, In responding to our survey, you took the time to tell the inconvenience occurred during your hotel stay. I sincerely thank you and please accept my sincere apologies. I understand and am very sorry circumstances that partly disrupted your stay. I will provide the appropriate follow your comments. I hope, despite these incidents, can continue to count you... More 

Luxembourg City, Luxembourg
Top Contributor
142 reviews 142 reviews
136 hotel reviews
122 helpful votes 122 helpful votes
3 of 5 stars Reviewed October 7, 2014

We have stayed at a many Novotels over the year (Dozens) and normally you know what you are going to get. It is going to be standard but very much acceptable. This Novotel really needs some help. It is average at best and well below some of the many other Novotels I have stayed at. It is well placed next... More 

Was this review helpful? Yes
Laetitia_Lotram, Directeur général at Novotel Survilliers, responded to this review

Dear Customer, In responding to our survey, you took the time to tell the inconvenience occurred during your hotel stay. I sincerely thank you and please accept my sincere apologies. I understand and am very sorry circumstances that partly disrupted your stay. I will provide the appropriate follow your comments. We just changed all our bedding and we have redone... More 

Senior Contributor
43 reviews 43 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed August 31, 2014

I've stayed here on business twice now as it's local to where I need to be. The staff are friendly enough but the food is never great and the rooms are really in need of some updating now. The outside area looks like it could be pleasant to sit out in good weather but needs more regular cleaning, especially the... More 

Was this review helpful? Yes
Laetitia_Lotram, Directeur général at Novotel Survilliers, responded to this review

Dear Customer, In responding to our survey, you took the time to tell the inconvenience occurred during your hotel stay. I sincerely thank you and please accept my sincere apologies. I understand and am very sorry circumstances that partly disrupted your stay. I will provide the appropriate follow your comments. I hope, despite these incidents, can continue to count you... More 

Travelers are raving about these Survilliers hotels

Stafford, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 30, 2014

We booked this hotel via booking.com, but had a few issues with their communication so emailed the hotel directly. Aurelie responded to our emails quickly and efficiently, ensuring that everything we needed was in place. The hotel is just off the motorway but doesn't feel like it as it overlooks fields. The rooms are great, very quiet at night, air... More 

Was this review helpful? Yes
Laetitia_Lotram, Directeur général at Novotel Survilliers, responded to this review

Dear customer, Thank you to have taken time to make us a return on your stay and to share your experience with the other Internet users. We are absolutely delighted that our room pleased you and that our teams made your Parisian stay pleasant! See you again soon in our establishment for a next stay in family. Very cordially, Laetitia... More 

Manchester
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 24, 2014

Good customer service, we stayed here twice over two weeks and experienced friendly and helpful staff on both occasions. Good restaurant, room and facilities. A really nice atmosphere for families and other hotel guests. Would definitely recommend.

Was this review helpful? Yes
Laetitia_Lotram, Directeur général at Novotel Survilliers, responded to this review

Dear customer, Thank you to have taken time to make us a return on your stay and to share your experience with the other Internet users. We are absolutely delighted that our room pleased you and that our teams made your Parisian stay pleasant! See you again soon in our establishment for a next stay in family. Very cordially, Laetitia... More 

Vendenheim, France
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 22, 2014

Novotel is a chain without surprises. You usually get a good standard and good service for the price. Still, this one has a special advantage : the staff. From the trainee to the middle management, each one of them are listening to each of your smallest request and answer with professionalism and kindness. We stayed 3 nights, the plan was... More 

Was this review helpful? Yes
Laetitia_Lotram, Directeur général at Novotel Survilliers, responded to this review

Dear customer, Thank you to have taken time to make us a return on your stay and to share your experience with the other Internet users. We are absolutely delighted that our room pleased you and that our teams made your Parisian stay pleasant! See you again soon in our establishment for a next stay in family. Very cordially, Laetitia... More 

Maroubra
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 22, 2014

The standard of accommodation was very good at the Nototel Survilliers. The problem for us was its location. We were in transit and arrived from the airport by taxi. We had 24 hours until our next flight and had picked this hotel due to its proximity to the Chateau de Chantilly which was featured on the Accor website as being... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Laetitia_Lotram, Directeur général at Novotel Survilliers, responded to this review

Dear Customer, In responding to our survey, you took the time to tell the inconvenience occurred during your hotel stay. The castle of whipped cream is in 15 min of the hotel by car, we indicated well this information on our web site, we also have a RER station and a TER(a REGIONAL EXPRESS TRAIN) in 5 min of the... More 

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