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All 1 Survilliers hotels

Novotel Survilliers

4.0 of 5 Hotel   |   Autoroute A1-D16 | Le Poirier Vert, 95470 Survilliers, France
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Novotel Survilliers
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Ranked #1 of 1 hotels in Survilliers
A recent review
3 of 5 stars reviewed 1 week ago
Lesley W Chipstead
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  • Reviews (219)
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219 people have reviewed this hotel

Traveler rating
    46
    78
    62
    22
    11
See reviews for
109
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Stowmarket, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago via mobile

The hotel is in a great location (just off the A1 motorway) for stopovers, for visiting Paris or Parc Asterix. We've stayed a number of times over the past few years mainly because of the location but have had several problems over that time. This year was no exception. A lack of reception staff meant that we and another family... More

Was this review helpful? Yes
Laetitia_Lotram, Directeur général at Novotel Survilliers, responded to this review

Dear Guest, Thank you for answering our questionnaire. I appreciate the time you took to share the problems you encountered during your stay. Firstly, please allow me to say how sorry I am that these issues affected your satisfaction during your stay in my hotel. Please be assured, that I will do my utmost to provide an appropriate follow up... More

Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Arriving at 3.15pm after a long drive from London, with 3 children under 6 we were disappointed not only that the room wasn't ready, but that we ended up having to wait until 4.30pm in reception while they did it. But they cared, they were sorry, and they offered us all a drink on the house. The positive attitude of... More

Was this review helpful? Yes
Laetitia_Lotram, Directeur général at Novotel Survilliers, responded to this review

Dear Guest, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Survilliers. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest reward... More

Vaxjo, Sweden
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

Ok standard Novotel with acceptable service (french). Very good location for going to Paris over the day. Close to the train station in Fosses with free parking very close by. No problem getting a spot on a monday at 08:30 am. Novotel brakfast was ok and the facilities ok. Biggest plus for this Novotel is the perfect location close to... More

Was this review helpful? Yes
Laetitia_Lotram, Directeur général at Novotel Survilliers, responded to this review

Dear Guest, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Survilliers. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest reward... More

Alton, United Kingdom
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed July 7, 2014

Stopped on our return journey from Dordogne to the UK. Bang on the Autoroute with secured parking. We stayed in an Executive room. Not sure if the great shower and bed come with a normal room. Some parts of the decor haven't been updated but overall it was just what was required. Worth noting that the staff were excellent at... More

Was this review helpful? Yes
Laetitia_Lotram, Directeur général at Novotel Survilliers, responded to this review

Dear Guest, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Survilliers. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest reward... More

Amsterdam, The Netherlands
Contributor
16 reviews 16 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed July 2, 2014

This is one of the worst Novotel restaurants I have visited. The service was very poor. The food was bad and I mean bad. The starters were very poor quality. The steaks were chewy and tough and the veggie burger was a damp ring of sludge between two stodgy pancakes. The French fries were soggy and limp. When I sent... More

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Laetitia_Lotram, Directeur général at Novotel Survilliers, responded to this review

Dear Customer, I am very sorry that your stay was not up to your expectations and I beg you to please accept our sincere apologies. It seems to me from reading your message that your remarks are exaggerated. In fact, all our rooms have been recently renovated. If you want to exchange with me, you can reach me at h0459-gm@accor.com.... More

South Thoresby, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 5, 2014

I stayed in the hotel for 2 nights - once on my way down to the south of France and then a week later on my way back. The hotel is 2 minutes off the motorway - so it is extremely simple to get to. Check in, on both occasions, was no more than giving the receptionist my name and... More

Review collected in partnership with Novotel Hotels

Was this review helpful? Yes 1
Laetitia_Lotram, Directeur général at Novotel Survilliers, responded to this review

Dear Guest, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Survilliers. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest reward... More

London, United Kingdom
Top Contributor
62 reviews 62 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed April 23, 2014

We found the hotel to be very good value for money. Our stay included breakfast, buffet or as a very large breakfast-in-bed room service, free parking and free wifi. Access to Paris by car is excellent via the A1 for only 80 cents (toll). During the weekend that was no traffic whatsoever. We didn't try the hotel's restaurant, but 2... More

Was this review helpful? Yes
Laetitia_Lotram, Directeur général at Novotel Survilliers, responded to this review

Dear Customer, Know that we have contributed to your satisfaction during your trip and the staff were able to accompany your stay, being at your disposal, is a joy. We try to give each customer a sense of the word hotel and it seems that you have seen this desire to satisfy you. We remain at your disposal for a... More

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Additional Information about Novotel Survilliers

Address: Autoroute A1-D16 | Le Poirier Vert, 95470 Survilliers, France
Location: France > Ile-de-France > Val-d'Oise > Survilliers
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Survilliers 4*
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Also Known As:
Novotel Ile-De-France
Survilliers Novotel

49 photos of this hotel

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Amenities

Bar / Lounge Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Novotel Survilliers, located 25 km north of Paris via the highway between Paris and Lille, 10 min from the exhibition centres at Villepinte and Le Bourget, 15 km from Roissy CDG Airport and 5 km from the Parc Asterix theme park, offers 79 Novation rooms. For your meetings, the hotel features 200 sqm of modular meeting rooms with natural light. The Novotel Cafe restaurant with a terrace open during the warmer months invites you to enjoy contemporary cuisine. Pool and free parking for guests. ... more   less 
Number of rooms
79

Questions & Answers

Questions? Get answers from Novotel Survilliers staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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