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All 1 Survilliers hotels

Novotel Survilliers

4.0 of 5 Hotel   |   Autoroute A1-D16 | Le Poirier Vert, 95470 Survilliers, France
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Novotel Survilliers
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Ranked #1 of 1 Hotels in Survilliers
A recent review
5 of 5 stars reviewed 4 weeks ago
twinkle2947 Stafford, United Kingdom
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230 reviews from our community

Traveler rating
    50
    80
    64
    23
    13
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118
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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Senior Contributor
43 reviews 43 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I've stayed here on business twice now as it's local to where I need to be. The staff are friendly enough but the food is never great and the rooms are really in need of some updating now. The outside area looks like it could be pleasant to sit out in good weather but needs more regular cleaning, especially the... More

Was this review helpful? Yes
Laetitia_Lotram, Directeur général at Novotel Survilliers, responded to this review

Dear Customer, In responding to our survey, you took the time to tell the inconvenience occurred during your hotel stay. I sincerely thank you and please accept my sincere apologies. I understand and am very sorry circumstances that partly disrupted your stay. I will provide the appropriate follow your comments. I hope, despite these incidents, can continue to count you... More

Stafford, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We booked this hotel via booking.com, but had a few issues with their communication so emailed the hotel directly. Aurelie responded to our emails quickly and efficiently, ensuring that everything we needed was in place. The hotel is just off the motorway but doesn't feel like it as it overlooks fields. The rooms are great, very quiet at night, air... More

Was this review helpful? Yes
Laetitia_Lotram, Directeur général at Novotel Survilliers, responded to this review

Dear customer, Thank you to have taken time to make us a return on your stay and to share your experience with the other Internet users. We are absolutely delighted that our room pleased you and that our teams made your Parisian stay pleasant! See you again soon in our establishment for a next stay in family. Very cordially, Laetitia... More

Manchester
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 24, 2014

Good customer service, we stayed here twice over two weeks and experienced friendly and helpful staff on both occasions. Good restaurant, room and facilities. A really nice atmosphere for families and other hotel guests. Would definitely recommend.

Was this review helpful? Yes
Laetitia_Lotram, Directeur général at Novotel Survilliers, responded to this review

Dear customer, Thank you to have taken time to make us a return on your stay and to share your experience with the other Internet users. We are absolutely delighted that our room pleased you and that our teams made your Parisian stay pleasant! See you again soon in our establishment for a next stay in family. Very cordially, Laetitia... More

Vendenheim, France
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 22, 2014

Novotel is a chain without surprises. You usually get a good standard and good service for the price. Still, this one has a special advantage : the staff. From the trainee to the middle management, each one of them are listening to each of your smallest request and answer with professionalism and kindness. We stayed 3 nights, the plan was... More

Was this review helpful? Yes
Laetitia_Lotram, Directeur général at Novotel Survilliers, responded to this review

Dear customer, Thank you to have taken time to make us a return on your stay and to share your experience with the other Internet users. We are absolutely delighted that our room pleased you and that our teams made your Parisian stay pleasant! See you again soon in our establishment for a next stay in family. Very cordially, Laetitia... More

Maroubra
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed August 22, 2014

The standard of accommodation was very good at the Nototel Survilliers. The problem for us was its location. We were in transit and arrived from the airport by taxi. We had 24 hours until our next flight and had picked this hotel due to its proximity to the Chateau de Chantilly which was featured on the Accor website as being... More

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Laetitia_Lotram, Directeur général at Novotel Survilliers, responded to this review

Dear Customer, In responding to our survey, you took the time to tell the inconvenience occurred during your hotel stay. The castle of whipped cream is in 15 min of the hotel by car, we indicated well this information on our web site, we also have a RER station and a TER(a REGIONAL EXPRESS TRAIN) in 5 min of the... More

Stowmarket, United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 4, 2014 via mobile

The hotel is in a great location (just off the A1 motorway) for stopovers, for visiting Paris or Parc Asterix. We've stayed a number of times over the past few years mainly because of the location but have had several problems over that time. This year was no exception. A lack of reception staff meant that we and another family... More

Was this review helpful? Yes
Laetitia_Lotram, Directeur général at Novotel Survilliers, responded to this review

Dear Guest, Thank you for answering our questionnaire. I appreciate the time you took to share the problems you encountered during your stay. Firstly, please allow me to say how sorry I am that these issues affected your satisfaction during your stay in my hotel. Please be assured, that I will do my utmost to provide an appropriate follow up... More

Travelers are raving about these Survilliers hotels

Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 31, 2014

Arriving at 3.15pm after a long drive from London, with 3 children under 6 we were disappointed not only that the room wasn't ready, but that we ended up having to wait until 4.30pm in reception while they did it. But they cared, they were sorry, and they offered us all a drink on the house. The positive attitude of... More

Was this review helpful? Yes
Laetitia_Lotram, Directeur général at Novotel Survilliers, responded to this review

Dear Guest, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Survilliers. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest reward... More

Vaxjo, Sweden
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 of 5 stars Reviewed July 19, 2014 via mobile

Ok standard Novotel with acceptable service (french). Very good location for going to Paris over the day. Close to the train station in Fosses with free parking very close by. No problem getting a spot on a monday at 08:30 am. Novotel brakfast was ok and the facilities ok. Biggest plus for this Novotel is the perfect location close to... More

Was this review helpful? Yes
Laetitia_Lotram, Directeur général at Novotel Survilliers, responded to this review

Dear Guest, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Survilliers. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest reward... More

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Additional Information about Novotel Survilliers

Address: Autoroute A1-D16 | Le Poirier Vert, 95470 Survilliers, France
Location: France > Ile-de-France > Val-d'Oise > Survilliers
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Survilliers 4*
Number of rooms: 79
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Also Known As:
Novotel Ile-De-France
Survilliers Novotel

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