We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Crewe Arms Hotel & Restaurant

Wharf Terrace | Madeley Heath, Madeley CW3 9LP, England
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Prices from our online travel partners are not available
We can't find prices for this hotel
Our online travel partners don't provide prices for this accommodation, but we can search other options in Madeley
Check In Check Out
Show Prices
Management photos
The Crewe Arms Hotel & Restaurant
View Map
Add Photo Write a Review

92 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    19
    25
    14
    11
    23
See reviews for
13
38
1
10
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Russian first
  • Any
English first
  • All months
    (92)
  • Mar-May only
    (7)
  • Jun-Aug only
    (37)
  • Sep-Nov only
    (25)
  • Dec-Feb only
    (23)
All months
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed February 22, 2015

Booked the hotel via the hotel's own website mid-week for a Saturday night stay for a reunion, turned up to all the doors locked, no telephone response, all chairs on the tables inside with plants in the window almost dead (seems like its been this way for a while) & paper signs up stating due to unforeseen circumstances they are... More 

Was this review helpful? Yes 6
Crewe
Level Contributor
53 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed January 18, 2015 via mobile

We reserved a table for Friday evening, as it turned out, no need, as there was only us in the restaurant. It was like private dining. Our waiter was Adam, he was great. Very attentive and nothing was too much trouble for him. The food was good, value for money, the wine was also well priced. It's been a long... More 

Was this review helpful? Yes 3
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed January 11, 2015

booked in advanced .when arrived shown to our room which was bare no curtains no pictures.no kettle or tea or coffe.no body to complain to rooms filthy.Went down stairs for a drink they have lost there licence .what about food sorry we haven't got a chef.at night the place was empty .just terrible

Was this review helpful? Yes 4

Travelers are raving about these Madeley hotels

Crewe, Cheshire
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed December 7, 2014 via mobile

I'm glad we neglected to read the reviews before booking this hotel or it would've put us off. As it was we read them after booking and therefore were expecting the worst. What we found was a hearty warm welcome, great food and a nicely presented room. The only minus points were a very dated bathroom, an antiquated portable TV... More 

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed November 9, 2014

We stayed at the Crewe Arms Hotel, we were skeptical about attending due to the reviews, however I have to disagree. The staff who checked us in were 2 ladies who made us very welcome upon our arrival providing us with two free coffees. The rooms were excellent value for the price we paid in a Wowcher deal. Within the... More 

Was this review helpful? Yes
Peterborough, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 2, 2014

We went on Saturday night as we hadn't been for a while and the meals had always been fairly good for us. The main point for most would be that currently they can't serve any alcohol, we can manage with that so we went ahead. We turned up without booking and there was a notice on the door, but nothing... More 

Was this review helpful? Yes
Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed October 24, 2014

We stayed here on a wowcher on the 17th & 18th Oct. We arrived at 3.30 & the room wasn't ready so we was taken to the bar to wait & given a complimentary drink. Didnt wait long for the room. Although basic the bed was very comfortable & the room was clean. The shower curtain had mould all over...... More 

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed October 18, 2014

This was booked via wowcher and we had been looking forward to it. On our journey to the hotel my husband got a call asking if we were coming from a very grumpy sounding man we could only assume was the owner who was rude on the phone. When we got there, no one was on reception so we waited... More 

Was this review helpful? Yes
Durham, United Kingdom
Level Contributor
92 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed October 16, 2014

Stayed here with a Wowcher, tried to check in at 3.30 & was given some excuse about the cleaner not having been there to do the room that we were supposed to have. We went into the bar to have a drink, then drove further into the village to find a cash point. On returning we were met at reception... More 

Was this review helpful? Yes
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 13, 2014

Had a lovely 2 night stay, room was clean, food was really nice and big portions for the price. The onsite pub is clean cheap and has good entertainment, very friendly staff and good service in all areas. Only negative is the beds are abit hard and uncomfortable and the curtains are thin and let alot of light in but... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

27 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (23)
Viewed
Dining (2)
Viewed
Hotel & grounds (1)
Viewed
Bathroom (2)
Viewed
Room/suite (2)
Viewed
Other (16)

Management photos: Courtesy of the property manager

Viewed
All management photos (4)
Viewed
Hotel & grounds (1)
Viewed
Room/suite (3)
Check In Check Out
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Madeley
7.4 mi away
BEST WESTERN Crewe Arms Hotel
4.2 mi away
Borough Arms Hotel
Borough Arms Hotel
#1 of 6 in Newcastle-under-Lyme
4.5 of 5 stars 369 reviews
4.3 mi away
Premier Inn Newcastle-under-Lyme
Premier Inn Newcastle-under-Lyme
#3 of 6 in Newcastle-under-Lyme
4.0 of 5 stars 391 reviews
Show Prices
Show Prices
Show Prices
6.2 mi away
Crewe Hall
Crewe Hall
#2 of 10 in Crewe
4.5 of 5 stars 1,428 reviews
6.3 mi away
Holiday Inn Express Stoke-on-Trent
5.7 mi away
Premier Inn Stoke on Trent-Hanley
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities