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The Crewe Arms Hotel & Restaurant

Wharf Terrace | Madeley Heath, Madeley CW3 9LP, England
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The Crewe Arms Hotel & Restaurant
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Ranked #2 of 2 Madeley B&B and Inns
A recent review
4 of 5 stars Reviewed January 18, 2015
David T Crewe
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92 reviews from our community

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    14
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    23
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13
38
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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English first
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    (92)
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    (7)
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    (37)
  • Sep-Nov only
    (25)
  • Dec-Feb only
    (23)
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1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 22, 2015

Booked the hotel via the hotel's own website mid-week for a Saturday night stay for a reunion, turned up to all the doors locked, no telephone response, all chairs on the tables inside with plants in the window almost dead (seems like its been this way for a while) & paper signs up stating due to unforeseen circumstances they are... More 

Was this review helpful? Yes 4
Crewe
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 18, 2015 via mobile

We reserved a table for Friday evening, as it turned out, no need, as there was only us in the restaurant. It was like private dining. Our waiter was Adam, he was great. Very attentive and nothing was too much trouble for him. The food was good, value for money, the wine was also well priced. It's been a long... More 

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Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 11, 2015

booked in advanced .when arrived shown to our room which was bare no curtains no pictures.no kettle or tea or coffe.no body to complain to rooms filthy.Went down stairs for a drink they have lost there licence .what about food sorry we haven't got a chef.at night the place was empty .just terrible

Was this review helpful? Yes 3
Crewe, Cheshire
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed December 7, 2014 via mobile

I'm glad we neglected to read the reviews before booking this hotel or it would've put us off. As it was we read them after booking and therefore were expecting the worst. What we found was a hearty warm welcome, great food and a nicely presented room. The only minus points were a very dated bathroom, an antiquated portable TV... More 

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1 review
5 of 5 stars Reviewed November 9, 2014

We stayed at the Crewe Arms Hotel, we were skeptical about attending due to the reviews, however I have to disagree. The staff who checked us in were 2 ladies who made us very welcome upon our arrival providing us with two free coffees. The rooms were excellent value for the price we paid in a Wowcher deal. Within the... More 

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Peterborough, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 2, 2014

We went on Saturday night as we hadn't been for a while and the meals had always been fairly good for us. The main point for most would be that currently they can't serve any alcohol, we can manage with that so we went ahead. We turned up without booking and there was a notice on the door, but nothing... More 

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Manchester, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 24, 2014

We stayed here on a wowcher on the 17th & 18th Oct. We arrived at 3.30 & the room wasn't ready so we was taken to the bar to wait & given a complimentary drink. Didnt wait long for the room. Although basic the bed was very comfortable & the room was clean. The shower curtain had mould all over...... More 

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1 review
1 of 5 stars Reviewed October 18, 2014

This was booked via wowcher and we had been looking forward to it. On our journey to the hotel my husband got a call asking if we were coming from a very grumpy sounding man we could only assume was the owner who was rude on the phone. When we got there, no one was on reception so we waited... More 

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Durham, United Kingdom
Top Contributor
85 reviews 85 reviews
29 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed October 16, 2014

Stayed here with a Wowcher, tried to check in at 3.30 & was given some excuse about the cleaner not having been there to do the room that we were supposed to have. We went into the bar to have a drink, then drove further into the village to find a cash point. On returning we were met at reception... More 

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 13, 2014

Had a lovely 2 night stay, room was clean, food was really nice and big portions for the price. The onsite pub is clean cheap and has good entertainment, very friendly staff and good service in all areas. Only negative is the beds are abit hard and uncomfortable and the curtains are thin and let alot of light in but... More 

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