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Pentahotel Brussels City Centre

Chaussee de Charleroi 38, Saint-Gilles, Brussels 1060, Belgium (Formerly Mercure Brussels Center Louise)
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Pentahotel Brussels City Centre
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31 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Level Contributor
39 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed at this Pentahotel in Brussels for a business/work related trip in June and was pleasantly surprised with the hotel. The check-in/reception location was at the bar, unusual but very friendly and easy. The layout is open-plan for the entrance/bar/reception area and is very spacious, clean and overall well presented. There are plenty of seating areas and two pool... More 

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Atlanta, Georgia
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We were in Brussels for 1 night on a layover from the US to Germany. This was great value for money. Nice, clean, modern, great bar area with comfy seats and pool table. Very trendy vibe and decor, appeals to a younger crowd, but not at all noisy so don't worry if you don't like nightlife. Hallways were a bit... More 

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Dublin, Ireland
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

We were staying in Brussels (not the Penta) but were out and about looking for somewhere to get a bite to eat. We came across this hotel. Whata awonderful experience. The food was good but the staff were all so lovely. Nothing was a bother to them and everything was done in such a friendly and casual way. Great place... More 

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Clifton Park, New York
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

First thing is...the front desk is at the bar. This is not a problem, just a heads-up, as it surprised us. We had a nice room with 2 twin beds on the 3rd floor, far down from the elevators. It was roomy, clean and had good lighting. We stayed for 4 nights and the staff was always helpful - spoke... More 

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adehaye, Director of Sales at Pentahotel Brussels City Centre, responded to this review

Dear BarbandEd1976, Thanks a lot for your review after your stay at pentahotel Brussels City Centre. I'm sure you know that breakfast is the most important meal of a day. That's why we put so much energy and effort to make sure you will enjoy it. And guess what? You will find this amazing buffet in each pentahotels in the... More 

Düsseldorf
Level Contributor
47 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed 1 week ago

I stayed at this hotel on a recent business trip to Brussels. Although I found having the check-in at the bar a bit unusual, I found the atmosphere to be generally friendly and relaxed. I quite liked my room, and enjoyed a very tasty meal in the restaurant. Before going to sleep I told my significant other that we needed... More 

Was this review helpful? Yes 2
Jurgen D, General Manager at Pentahotel Brussels City Centre, responded to this review

Thank you for taking the time to tell us about your experience at the Pentahotel Brussels City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. During that morning we were victim of an outage of electricity in the neighbourhood. We were waiting to get this fixedand I admit... More 

Glasgow, United Kingdom
Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago

Absolutely loved our stay here. The interior decor is gorgeous and they have not spared any thought on the details. The room was great - clean, fresh and stocked with tea, coffee and some essentials. The reception staff were fantastic. We asked them to print out our tickets to tours and return home documents. Nothing was too much trouble, we... More 

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adehaye, Director of Sales at Pentahotel Brussels City Centre, responded to this review

Dear ShavonneHiggins, Happy to see that you enjoyed your stay at pentahotel Brussels City Centre! Our staff is both specially trained to make sure you find the best places in town and also to serve the best cocktail in the city! Yes that's our penta style :) We hope you will enjoy more penta experience in other city around the... More 

San Francisco, California
Level Contributor
130 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The check-in desk seconds as the bar in the lobby restaurant. The staff of the hotel, iespecially Vassily were friendly and great, very helpful in helping us navigate the transportation on the trains, metro etc. Close to the metro and pretty close to gare midi, the hotel is convenient to the main bits of Brussels, but not buried in tourists.... More 

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adehaye, Director of Sales at Pentahotel Brussels City Centre, responded to this review

Dear Bob F, Thank you for your detailed review. I'm glad you enjoyed our staff services and your room. Breakfast is the most important meal of the day :that's why we put a lot of energy to make it the best in town! To be honest, we don't like the outside facade neither... But good news! We are going to... More 

Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

To be fair the hotel is really clean and in tasteful design. Modern and classic architecture are mixed in a lovely way. A dancing event took place during our stay, that we enjoyed alot. The hotel is not really in city center, you have to take tram or metro to reach the major attractions. When we checked in, they gave... More 

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adehaye, Director of Sales at Pentahotel Brussels City Centre, responded to this review

Dear nik7026, Thank you for reviewing your business stay in Brussels. I’m both proud to see that you enjoyed your stay at pentahotel Brussels City Centre, and I’m disappointed to learn that your total experience was overshadowed by the issue you had with your room. For your information we started last week a fully maintenance of the air conditioner system... More 

Buckingham, United Kingdom
Level Contributor
43 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I'm quite difficult to please and rarely drop a 5-star bomb...! This place deserves it...! Great location, loved the room and the view from the 7th floor is fab. Add designer towels, cool retro fittings and a pretty awesome bar space downstairs and there you go...! Wish we'd stayed longer... Downside... 15 euros to park... But all in all it... More 

Was this review helpful? Yes
adehaye, Director of Sales at Pentahotel Brussels City Centre, responded to this review

Dear robkay123, Thank you so much for your comment and this 5-star bomb ! We are so glad you appreciated the style of our hotel. Hey btw next time you come to Brussels feel free to contact me on arnaud.dehaye@pentahotels.com and I'll be delighted to offer you a little extra :) Regards, Arnaud Dehaye Director of Sales & Marketing More 

Rome, Italy
Level Contributor
64 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed with 28 person of my group stayed in this hotel and when we arrived, we surprised because of nice ambient, is unique ! Close to aiper market and shoping area. To city center around 30 minutes but you can pass the other atractions. Very good breakfast with fruites and fresh things. Very nice and modern rooms, they had... More 

Was this review helpful? Yes
adehaye, Director of Sales at Pentahotel Brussels City Centre, responded to this review

Dear Iman-rd, Thank you so much for sharing your experience at pentahotel Brussels City Centre. We are glad to hear you enjoyed our unique penta ambience. Please accept our apologies concerning the small issue with the air conditioner: be insure that the problem is now resolved by our engineering team. We are looking forward to see you again in Brussels.... More 

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