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pentahotel Brussels City Centre

Chaussee de Charleroi 38, Saint-Gilles, Brussels 1060, Belgium (Formerly Mercure Brussels Center Louise)
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1 room 1 guest
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pentahotel Brussels City Centre
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50 Reviews from our TripAdvisor Community

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Traveler rating
    15
    22
    6
    4
    3
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5
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8
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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2 reviews
4 of 5 stars Reviewed 2 days ago NEW

Rooms are great, lovely & clean & a good size. Rocked up early before check in time after a long flight & they found me a room no questions asked. A bit light in for tourist info but free wifi helps that. Breakfast was sensational! Staff were polite & helpful but need brushing up on how to make a good... More 

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Northampton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Booked this hotel through Thomas cook sport for the Belgian Grand Prix. On arrival to the hotel we checked in at the bar/ reception area, as Wendy from Northampton has already suggested, this caused a problem with the amount of people checking in and drinks being served at the same time. The couple in front were encountering problems with their... More 

Was this review helpful? Yes 1
Northampton, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Just back from a brilliant weekend break for the Belgian GP, booked through Thomas Cook Sport who were brilliant in their help and knowledge. Chose this hotel as part of the package as at the time of booking it was part of the Mercure group and rated 4 star. I have used and liked Mercure in the past. The price... More 

Was this review helpful? Yes 2
Leuven, Belgium
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

You feel like you are in a different world once you enter the hotel. The lounge is huge and filled with chesterfield chairs with lots of pillows and lovely (recuperated?) wooden tables. Love it. The service was great, loved the G&T and having had the (perfect) burger in the Pentahotel in Leuven, I don't doubt it's a good here. I... More 

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adehaye, Director of Sales at pentahotel Brussels City Centre, responded to this review

Dear Mieketing, Thank you so much for your kind review about your experience at pentahotel Brussels City Centre. It's cool to see that you enjoyed our unique penta style and the freshly made cocktails in our pentalounge. Do not hesitate to go on our website to check the best available rate for your next stay in Brussels ! I'm sure... More 

Orebic, Croatia
Level Contributor
42 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Well, it was a little strange to find front desk. Actually, front desk is at the bar :) Rom is big, with the biggest bed I have ever had in hotel room :) Breakfast was really delicious. And I love the bar. Great one! I would recommend this hotel everyone. But, I still don't know why do we get "welcome... More 

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adehaye, Director of Sales at pentahotel Brussels City Centre, responded to this review

Dear Jelena R, A Biiiiiiiiiiiiiig thank you for your kind review! Concerning the welcome letter for Mr Scott ... it's a secret :) Hope to see you soon in a pentahotel. Cheers, Arnaud Dehaye Director of Sales & Marketing More 

Colombo, Sri Lanka
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This is an average hotel with poor service. stayed during April when travelling on business. despite the hotel was still on renovation, from front desk to the room the service offered was pretty ordinary & poor. though the rooms were cozy & elegantly designed, I could easily feel the towels were not replaced daily. this is a bad practice. stayed... More 

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Kristof L, General Manager at pentahotel Brussels City Centre, responded to this review

Dear Mr Husny, Thank you very much for your feedback about your stay. We are happy to read that you appreciated the design of the hotel room and the breakfast quality. I am sorry to read that the service offered was not up to our normal high quality penta standards. During your stay in April, the hotel just rebranded to... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

What a transformation... It has basically the coolest NYC loft type atmosphere in ... Brussels! The design is current, chic and manly :-) Extremely comfortable rooms: large, bright, perfect bed and bathroom. Location is amazing, next to the best shopping area and at walking distance trom the historical centre. Staff is lovely and good looking. I loved their pentaburgers and... More 

Was this review helpful? Yes
adehaye, Director of Sales at pentahotel Brussels City Centre, responded to this review

Dear Claudio I, Wow thank you so much for your review! It's always a pleasure to see that our new style is appreciated by our guests. Glad that you enjoyed your room and our pentaburgers :) See you soon! Regards, Arnaud Dehaye Director of Sales & Marketing More 

Hamilton, Ontario
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

The staff at penta were great. We missed breakfast and they still offered to cook us something. They have activities such as a pool table on site and an amazing looking bar and lounge. Hotel room was super clean and loved the added welcoming touch on the TV screen in the room

Was this review helpful? Yes 1
adehaye, Director of Sales at pentahotel Brussels City Centre, responded to this review

Dear joy_anonuevo1, Thank you for your kind review after your stay at pentahotel Brussels City Centre. We are looking forward to see you again! Regards, Arnaud Dehaye Director of Sales & Marketing More 

London, United Kingdom
Level Contributor
41 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at this Pentahotel in Brussels for a business/work related trip in June and was pleasantly surprised with the hotel. The check-in/reception location was at the bar, unusual but very friendly and easy. The layout is open-plan for the entrance/bar/reception area and is very spacious, clean and overall well presented. There are plenty of seating areas and two pool... More 

Was this review helpful? Yes
adehaye, Director of Sales at pentahotel Brussels City Centre, responded to this review

Dear Doreen626, Wow thanks a lot for your detailed feedback after your stay at the pentahotel Brussels City Centre! We are so glad you enjoyed our pentalounge and our large bedrooms: we created these concepts to make sure our guests can relax, chill, work and sleep well in one place. Please accept our apologies if you didn’t received the correct... More 

Atlanta, Georgia
Level Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were in Brussels for 1 night on a layover from the US to Germany. This was great value for money. Nice, clean, modern, great bar area with comfy seats and pool table. Very trendy vibe and decor, appeals to a younger crowd, but not at all noisy so don't worry if you don't like nightlife. Hallways were a bit... More 

Was this review helpful? Yes
adehaye, Director of Sales at pentahotel Brussels City Centre, responded to this review

Dear candyGeorgia, We are very happy to hear you enjoyed your stay at the pentahotel Brussels City Centre. The Grand Place of Brussels is one of the most beautiful Place in the world and it is always a pleasure to have this kind of feedback about it  Be aware we are working on our TV system to make it... More 

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