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pentahotel Brussels City Centre

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Chaussee de Charleroi 38, Saint-Gilles, Brussels 1060, Belgium (Formerly Mercure Brussels Center Louise)
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1 room 1 adult
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pentahotel Brussels City Centre
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142 Reviews from our TripAdvisor Community

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Paris, France
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 days ago NEW

Staff are the best I have experienced. specially Ryad at the reception, all of them were amazing. The restaurant team are also very pleasant to talk to, very accommodating and with genuine smiles. The Loby is fantasic.

Helpful?
Thank Aurélie H
adehaye, Responsable commercial at pentahotel Brussels City Centre, responded to this review

Dear Aurélie H, Thank you for your nice review after your stay at pentahotel Brussels City Centre. We are proud to hear you had a wonderful experience with us, the staff is all working towards making the hotel a great place to relax and stay and I am glad that this came across during your visit. We hope to welcome... More 

Aachen, Germany
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

All in all our stay was very pleasant. The rooms are sufficiently spacious and everything was clean. At first we were disappointed to find twin beds in our room, but fortunately they can be placed right next to each other without building a gap. The beds were very comfy and we slept well - despite our room facing the street... More 

Helpful?
Thank Anne765
adehaye, Responsable commercial at pentahotel Brussels City Centre, responded to this review

Dear Anne765, Thank you for your feedback after your stay at pentahotel Brussels City Centre. Glad to hear you enjoyed our spacious room and the cosy atmosphere of our pentalounge to have a last drink. As the breakfast is the most important meal of the day, we always do our best to offer a large choice with the best quality... More 

Luton, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

The interior of this hotel is excellent! The decor and atmosphere in the bar is unique and makes for an excellent relaxing evening, the rooms have good facilities and beds are comfy. The location is good for city centre and shopping, however not near the 'sites' of Brussels although not much to see! There are very few restaurants around and... More 

Helpful?
Thank Donna B
adehaye, Responsable commercial at pentahotel Brussels City Centre, responded to this review

Dear Donna B, Thank you so much for your review after your stay at pentahotel Brussels City Centre. I'm so glad to see that you enjoyed our pentalounge with its trendy atmosphere! Your comment about the front office staff is well received, I am sorry to hear about the issues you’ve met. Please feel free to contact me via arnaud.dehaye@pentahotels.com... More 

Baltimore, Maryland
1 review
4 of 5 stars Reviewed 1 week ago

This is an excellent hotel. I was in Brussels last August and my stay was very pleasant. The hotel is well situated with direct access to public transportation. This is a modern hotel, awesome and very polite staff. My only issues were the toilet that was not properly cleaned which was immediately taken care by two friendly hotel staff and... More 

Helpful?
Thank James m
adehaye, Responsable commercial at pentahotel Brussels City Centre, responded to this review

Dear James m, Thank for your review after your stay at pentahotel Brussels City Centre. I'm glad to see you did like the concept of the hotel and the service of our staff. I'm happy to confirm you that we have ordered new iron board which will look definitely much nicer comparing to the old one ;) Looking forward to... More 

Rotterdam, The Netherlands
Level Contributor
67 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

a very trendy and beautiful decorated hotel with nice accents in the room. Tidy rooms and a nice bathroom with large walkin shower and toiletries. Food is good to very good. Ideal located with the tram nearby which brings you downtown in a flash. To walk it will take approx. 30 min but this is also nice. It brings you... More 

Helpful?
Thank Riccardo C
adehaye, Responsable commercial at pentahotel Brussels City Centre, responded to this review

Dear Riccardo C, All our friendly staff would like to thank you for the nice and honest review after your stay at the pentahotel Brussels City Centre :) We hope to see you soon in one of our 28 Pentahotels around the world ! Sincerely, Arnaud Dehaye Director of Sales & Marketing More 

Prague, Czech Republic
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We visited Penta hotel with friends. I think here is very friendly staff, nice decoration, very good breakfast and all together was perfect. Hotel is closed to the citycentre and around the hotel is few good pubs and restaurant.

Helpful?
Thank Martin S
adehaye, Responsable commercial at pentahotel Brussels City Centre, responded to this review

Dear Martin S, This was a short but good feedback for us, thanks a lot ! I'm glad to see you enjoyed the nice decoration and the penta breakfast. You will be pleased to know that you can find the same atmosphere and food in all the Pentahotels around the world :) Feel free to visit our website for more... More 

North West
Level Contributor
40 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The whole ground floor area is what I can only describe as funky. Modern layout with a mixture of all types of seating. Great place to relax for the evening. The food was basic but still excellent. The bedrooms are pretty much spot on for this type of hotel. My only grumble which is the reason its not getting full... More 

Helpful?
Thank Michael_Mc69
adehaye, Responsable commercial at pentahotel Brussels City Centre, responded to this review

Dear Michael_Mc69, Thank you for your review after your stay at pentahotel Brussels City Centre. I'm so glad to see we are becoming your 1st hotel choice for Brussels. Please do not hesitate to contact me via arnaud.dehaye@pentahotels.com to make sure you get the best deals with us. I remain at your entire disposal. Kind regards, Arnaud Dehaye Director of... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 6, 2016 via mobile

Awesome nice, warm, and cosy design hotel. There is nothing you could miss (except a sauna). Entering the hotel, I did the check in at the hotel bar which as well serves as service counter. Happy people sitting all around the lobby, playing pool billiard, drinking and enjoying themselves. The chairs/ couches are all of high quality which makes you... More 

Helpful?
1 Thank Meehrblick
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 4, 2016 via mobile

We stayed here on New Year's Day. It was a perfect hotel to be in when a lot of Brussels was shut up for the holiday. The lounge/bar/restaurant area was really comfortable, trendily decorated and had a great atmosphere. The pool tables and sofas made it feel like a bar in its own right rather than being connected to the... More 

Helpful?
2 Thank Erin S
adehaye, Responsable commercial at pentahotel Brussels City Centre, responded to this review

Dear Erin S, What a pleasure to read your wonderful comment! As you said, our hotel always tries to create a comfortable and trendy place to rest, just like home. Indeed, our staff could sometimes seem quite informal because it is important to us to make you a part of the penta family, and we sincerely hope that this goal... More 

Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 3, 2016 via mobile

We stayed in this hotel over new year. The hotel is in a lovely location and the hotel is of a high standard. The rooms are a good size and clean. I would recommend a room above the second floor at the back, there is a great view of the sunrise in the mornings. The let down of the trip... More 

Helpful?
Thank Hobson6075
adehaye, Responsable commercial at pentahotel Brussels City Centre, responded to this review

Dear Hobson6075, Thank you for your honest feedback after your stay at the pentahotel Brussels City Centre. I’m so glad to hear that you enjoyed your new year trip with us. I’m very sorry to see that the staff wasn’t fast enough during your check-in : I’m happy to announce you that we have hired new staff member to reinforce... More 

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