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Thon Hotel Bristol Stephanie

Avenue Louise 91-93, Ixelles, Brussels 1050, Belgium
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Thon Hotel Bristol Stephanie
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Thon Hotel Bristol Stephanie
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559 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Zurich, Switzerland
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Don't get me wrong, the hotel is absolutely fine, but completely average. It could be in any larger city in Europe. The staff is friendly, but not more, the breakfast is alright, but without anything special (well, that's not completely true: there is an automated orange-juicer), the room is clean and spatious, but impersonal. What I missed was the feeling... More 

Review collected in partnership with ThonHotels.no

Was this review helpful? Yes
Oberhausen, Germany
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Nice hotel , good located (no need your car furthermore for city-sightseeing) with parking garage and accomodation as we had expected. WiFi with good quality, breakfast good, restaurant excellent. Safety related issue: When you enter the lift for the way up and you don't put your key-card immidiately inside, after a couple of seconds the light will automaticly switched off... More 

Review collected in partnership with ThonHotels.no

Was this review helpful? Yes 1
Pittsburgh, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

While the hotel was fine (clean, quiet room), the service was terrible - the reservation process was overly complicated, and we couldn't get our reservations straightened out when we arrived (there were 6 rooms reserved), which led to double-charging, 6-hour waits for some to check in but not others, and 3 out of 6 reservations screwed up (checking in-out was... More 

Was this review helpful? Yes
BristolStephanie, Personal Assistant to the Area Director BeNeLux - Thon Hotels at Thon Hotel Bristol Stephanie, responded to this review

Dear Sir, Dear Madam, We would like to thank you for taking the time to put a comment on Trip Advisor following your recent stay and conference at the Thon Hotel Bristol Stephanie. We are very sorry about the inconveniences you experienced but would like to know a little bit more in order to be able to take actions. Could... More 

St Austell, United Kingdom
Contributor
13 reviews 13 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Very good hotel , ideally suited for walking into the city centre, Excellent room, everything you would expect of a 4* Hotel. Good breakfast & helpful reception staff. Unfortunately we only had one night in Brussels, but if we come back we will be happy to stay at the same place.

Was this review helpful? Yes
BristolStephanie, Personal Assistant to the Area Director BeNeLux - Thon Hotels at Thon Hotel Bristol Stephanie, responded to this review

Dear Sir, We would like to thank you most sincerely for taking the time to put a comment on Trip Advisor following your recent stay at the Thon Hotel Bristol Stephanie. We are delighted to read that you enjoyed the hotel and your stay with us. It is always a pleasure for us to receive such positive comments from our... More 

London, United Kingdom
1 review
1 of 5 stars Reviewed 2 weeks ago

i would like to take this opportunity to file a complaint about a reservation in The Thon Bristol Stephanie in Brussel. I arrived the 11th. I arrived at the reception and tried to check in. I had two reservationa i was informed several times. I told them that I cancelled one reservation with booking.com and i have proof in my... More 

Review collected in partnership with ThonHotels.no

Was this review helpful? Yes
BristolStephanie, Personal Assistant to Area Director BeNeLux - Thon Hotels at Thon Hotel Bristol Stephanie, responded to this review

Dear Sir, I would like to thank you for taking the time to put a comment on Trip Advisor following your recent reservation at the Thon Hotel Bristol Stephanie. Please accept our most sincere apologies for the attitude of our receptionists on your check-in and be assured that action will be taken where appropriate in order to avoid such issue... More 

Nyon, Switzerland
Contributor
11 reviews 11 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My impression of the the rooms and room facilities in this hotel, based on two stays (November 2014 and February 2015), is generally very good. The rooms I stayed in were very large and comfortable, and the bathrooms had twin wash basins, a bath with a hand-held shower and a separate shower cubicle. The separate WC with its own wash... More 

Was this review helpful? Yes 1
BristolStephanie, Personal Assistant to Area Director - Thon Hotels BeNeLux at Thon Hotel Bristol Stephanie, responded to this review

Dear Sir, We would like to thank you very much for taking the time to give your opinion on Trip Advisor following your recent stay at the Thon Hotel Bristol Stephanie. Please accept our most sincere apologies for the inconveniences you experienced with the technical service and the minibar service. You can be assured that actions will be taken where... More 

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

great location, pleasant hotel which is designed and decorated very nicely. huge rooms which are a benefit! great value for your money. I didn't have breakfast at the hotel, since it is very expensive, and 2 minutes from the hotel you can get good coffee and a light breakfast for few Euros.

Was this review helpful? Yes
BristolStephanie, Personal Assistant to Area Director - Thon Hotels BeNeLux at Thon Hotel Bristol Stephanie, responded to this review

Dear Madam, Thank you very much for taking the time to write a comment on Trip Advisor following your recent stay at the Thon Hotel Bristol Stephanie. We are delighted to read that you enjoyed your stay and the hotel. It is a real pleasure for us to receive such positive comments from our guests. Regarding the buffet breakfast, please... More 

Newcastle upon Tyne, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

I booked a twin room a few weeks before our arrival date asking if there was a room which was wheelchair accessible. All I needed was a bathroom which was wide enough to take a wheelchair, no other adaptations were necessary. I asked the hotel to contact me if this was not possible. I heard nothing. On the day of... More 

Was this review helpful? Yes 1
BristolStephanie, Personal Assistant to Area Director - Thon Hotels BeNeLux at Thon Hotel Bristol Stephanie, responded to this review

Dear Sir, Dear Madam, We would like to thank you very much for taking the time to put a comment on Trip Advisor following your recent stay at the Thon Hotel Bristol Stephanie. We are very sorry to read that you had problems with your wheelchair. Please accept our most sincere apologies for the inconveniences caused and be assured that... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed February 14, 2015 via mobile

The three staff around reception were friendly and attentive after they finished their lengthy conversation whilst I stood around waiting to check in. The room needed vacuuming. The wifi worked great - but only when you were standing near the bedroom door. The bathroom lacked basic maintenance - chipped wooded, dated tiles, a shower that overflowed due to a blocked... More 

Was this review helpful? Yes 1
BristolStephanie, Personal Assistant to the Area Director - Thon Hotels BeNeLux at Thon Hotel Bristol Stephanie, responded to this review

Dear Sir, We would like to thank you for posting a comment on Trip Advisor following your recent stay at the Thon Hotel Bristol Stephanie. We are very sorry to read that you did not enjoy your stay with us and have taken careful note of your remark regarding the attitude of the staff. Please accept our most sincere apologies... More 

Boston, Massachusetts
1 review
3 of 5 stars Reviewed January 27, 2015

nice people. no major remarks, could recommend. no sleepers in the room, complicated elevator, no bottle of water in the room when i arrived. good location, average breakfast. shopping district, modern design.

Review collected in partnership with ThonHotels.no

Was this review helpful? Yes
BristolStephanie, Personal Assistant to Area Director - Thon Hotels BeNeLux at Thon Hotel Bristol Stephanie, responded to this review

Dear Sir, We would like to thank you for taking the time to put a comment on Trip Advisor following your recent stay at the Thon Hotel Bristol Stephanie. We are pleased to read that you enjoyed your stay with us but have taken careful note of your less positive remarks. Looking forward to the pleasure of welcoming you back... More 

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