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Thon Hotel Bristol Stephanie

4.0 of 5 Avenue Louise 91-93, Ixelles, Brussels 1050, Belgium
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Thon Hotel Bristol Stephanie
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Thon Hotel Bristol Stephanie
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531 reviews from our community

Traveler rating
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    88
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Boston, Massachusetts
1 review
3 of 5 stars Reviewed 3 days ago NEW

nice people. no major remarks, could recommend. no sleepers in the room, complicated elevator, no bottle of water in the room when i arrived. good location, average breakfast. shopping district, modern design.

Review collected in partnership with ThonHotels.no

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BristolStephanie, Personal Assistant to Area Director - Thon Hotels BeNeLux at Thon Hotel Bristol Stephanie, responded to this review

Dear Sir, We would like to thank you for taking the time to put a comment on Trip Advisor following your recent stay at the Thon Hotel Bristol Stephanie. We are pleased to read that you enjoyed your stay with us but have taken careful note of your less positive remarks. Looking forward to the pleasure of welcoming you back... More 

Merzig, Germany
Contributor
11 reviews 11 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Nice hotel. Very good service. The only negative point is the sauna. Nevertheless an ideal hotel for business travellers with a state of the art fitness studio. I can highly recommend this hotel for business and leasure trips to Brussels.

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BristolStephanie, Personal Assistant to Area Director - Thon Hotels BeNeLux at Thon Hotel Bristol Stephanie, responded to this review

Dear Guest, Thank you for the great review of our hotel! It is always a pleasure for us to receive such positive comments from our guests. However, you took good note of your remark about the sauna. We are glad that you enjoyed your stay and hope to see you again very soon. Yours Sincerely, Christine Lear - Delord Personal... More 

Paris, France
Reviewer
5 reviews 5 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I admit that I was reluctant after reading some recent bad reviews. Thankfully, the hotel and it's stuff were great! The room was spacious and comfortable. There was complementary coffee and tea. The bathroom was quite big. The only problem was that there were two twin beds and not one king/queen size bed. The breakfast was really generous. I can... More 

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BristolStephanie, Personal Assistant to Area Director - Thon Hotels BeNeLux at Thon Hotel Bristol Stephanie, responded to this review

Dear Sir, Thank you for taking the time to put a comment on Trip Advisor following your recent stay at the Thon Hotel Bristol Stephanie. We are delighted to read that you changed your mind regarding your opinion about the hotel and that your enjoyed your stay in the hotel. It is always a pleasure for us to receive such... More 

Barcelona, Spain
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a modern looking hotel that fully met our expectations. In our case the reception was correct, the room was very large and available services were the typical of a hotel of its category. Beds were very comfortable and mattresses were in perfect condition, allowing for a perfect rest, which in the end is the main reason why we... More 

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BristolStephanie, Personal Assistant to Area Director - Thon Hotels BeNeLux at Thon Hotel Bristol Stephanie, responded to this review

Dear Sir, Thank you very much for taking the time to put a comment on Trip Advisor following your recent stay at the Thon Hotel Bristol Stephanie. We are delighted to read that you enjoyed your stay with us and that the hotel met your expectations. It is always a pleasure for us to receive such positive comments from our... More 

efay
Top Contributor
105 reviews 105 reviews
28 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here between Christmas and New Years and I would echo the comments about poor customer service. The hotel itself is in a great location (short walk to the Metro/tram, very near good shops and some nice restaurants, and a 20 minute stroll to the main sights). It also looks great, with a nice modern style - nice bar/restaurant... More 

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BristolStephanie, Personal Assistant to Area Director - Thon Hotels BeNeLux at Thon Hotel Bristol Stephanie, responded to this review

Dear Sir, Thank you for taking the time to put a comment on Trip Advisor following your recent stay at the Thon Hotel Bristol Stephanie. We are delighted to read that you enjoyed the hotel, the room and the food, but are very sorry to read that the attitude of the staff was unprofessional. Please accept our most sincere apologies... More 

bristol
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We are a young couple who stayed here for 2 nights over New Year's Eve. We booked through Secret Escapes where we had the promotion of a club room, a free bottle of wine, a free 3 course meal and a late check out of 3pm. When we arrived at the hotel, there was only one person on reception and... More 

Was this review helpful? Yes 2
BristolStephanie, Personal Assistant to Area Director - Thon Hotels BeNeLux at Thon Hotel Bristol Stephanie, responded to this review

Dear Sir, Dear Madam, We would like to thank you most sincerely for bringing to our attention the lack of professionalism of the staff. Please accept our most sincere apologies for the inconvenience caused and be assured that action will be taken where appropriate in order to avoid such issues in the future. However, we are delighted to read that... More 

Ireland
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Spent 4 nights here as staying in Brussels for New Year and to spend time with family who are living in Brussels. The room was very nice and quite comfortable. I booked a family room and said we would have a child with us and even rang after our booking to make sure this was alright. It seemed it was... More 

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BristolStephanie, Personal Assistant to Area Director - Thon Hotels BeNeLux at Thon Hotel Bristol Stephanie, responded to this review

Dear Madam, Thank you very much for putting a comment on Trip Advisor after your recent stay at the Thon Hotel Bristol Stephanie. We are pleased to read that the hotel was to your convenience but are very sorry about the inconveniences you encountered. Please accept our most sincere apologies and be assured that action will be taken where appropriate... More 

Toronto, Canada
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed December 9, 2014

Overall a little disappointing as didn't quite live up to the images on the Web. The room was large but bed hard and equipped with single mini-duvets. So less comfortable than most North American hotels where there is greater emphasis on ensuring a good night's sleep. The toilet was in a separate strange very small closet and the bathroom was... More 

Review collected in partnership with ThonHotels.no

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Senior Contributor
21 reviews 21 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 8, 2014

Overall not a great experience, checking in was chaotic, taken to wrong room, no baby cot which we had asked for in advance, lifts were so small, could not fit a push chair and two adults. Big chain service, staff did not seem to care that much as they were so busy.

Was this review helpful? Yes
ChristineDelord, Personal Assistant to the Area Director BeNeLux - Thon Hotels at Thon Hotel Bristol Stephanie, responded to this review

Dear Sir, Dear Madam, We would like to thank you for taking the time to put a comment on Trip Advisor following your recent stay at the Thon Hotel Bristol Stephanie. However, we are very sorry to read that your stay was not as expected. Please accept our most sincere apologies for the inconvenience caused and be assured that actions... More 

Edinburgh, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 7, 2014

Room was reasonable and hotel is in a good location with plenty of good restaurants nearby. There is easy access to the Metro. Rather disappointed that at the time of check out the 2 ladies in reception kept insisting that I had taken wine from the mini bar - whilst I can understand that these are things that need to... More 

Review collected in partnership with ThonHotels.no

Was this review helpful? Yes 1
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Additional Information about Thon Hotel Bristol Stephanie

Address: Avenue Louise 91-93, Ixelles, Brussels 1050, Belgium
Location: Belgium > Brussels > Ixelles
Price Range (Based on Average Rates): $
Hotel Class:4 star — Thon Hotel Bristol Stephanie 4*
Number of rooms: 142
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Also Known As:
Thon Hotel Bristol Stephanie Brussels, Belgium
Hotel Style:
#4 Business Hotel in Ixelles
#4 Luxury Hotel in Ixelles
#6 Romantic Hotel in Ixelles

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