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Crowne Plaza Hotel Monterrey Aeropuerto

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Blvd. Aeropuerto 171 | Col. Parque Industrial Nexxus, Apodaca 66600, Mexico
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Crowne Plaza Hotel Monterrey Aeropuerto
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63 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cairo, Egypt
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 1 week ago

I was there for business for 5 nights. It is one of the nicest business hotels I've been too: so clean, rooms very comfortable, good sleeping quality, friendly staff & most importantly: the location is super appealing for strict business The only downside I might mention is the limitations of English-speaking restaurant staff... Other than that, it was very nice...... More 

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Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed June 18, 2015 via mobile

First time here, will not be back. Leaking from upper bedroom toilet over my room toilet, smelly rooms. Room conditions are cheap also. Not even close to Red Roof standards but its a Crown Plaza! Avoid if you can!

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Monterrey Aeropuerto, responded to this review

Dear 061182_B, Thank you so much for sharing your experience with our hotel. We would like to apologize for the inconvenience that you have encountered during your recent stay with us especially with the condition of your room. In line with this, we have sent you a private message to obtain more information. We hope that you can respond at... More 

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Burton upon Trent, United Kingdom
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed May 17, 2015

Stayed here for business travel April 23rd to May 14th. Clean comfortable and safe. Staff were very accommodating, especially Christian from the restaurant, good guy. Rooms are modern, clean and comfortable mind you the shower water pressure was not great. I was in room 202 and found the noise from the road disturbed my sleep most nights so ask for... More 

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Busto Arsizio, Italy
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed May 4, 2015

The hotel staff is totally unprepared, we had a lot of problems with the organization of the shuttle service, in the restaurant they didn't know english (not even basic words like "spoon"), that is not acceptable for an international brand like IHG. The gym is not well equipped and some of the equipments were not working well, the SPA is... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Monterrey Aeropuerto, responded to this review

Dear lucajdvr, Thank you so much for your review of our hotel. Our hotel is very proud of its level of service, cleanliness and quality of product. For this reason your comments are very troubling and will certainly be looked into. Please accept our sincere apologies for any inconvenience for falling short of your expectations in these areas. We’d like... More 

Lebanon, New Jersey
Level Contributor
996 reviews
130 hotel reviews
common_n_hotel_reviews_1bd8 364 helpful votes
3 of 5 stars Reviewed May 1, 2015

I was expecting a bit more to be honest. I was on 3rd floor and picked up a far amount of street noise. My bathroom had a funny odor to it – combination between mold and musty, though everything looked very clean. Water pressure in sink poor. Very nice shower. Happy hour each night with 2 for 1 and gratis... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Monterrey Aeropuerto, responded to this review

Dear Morgan2010, Thank you for taking the time to leave us feedback during your business trip. We are very glad that you enjoyed your dining experience with us at the restaurant. However, it is regretful to see that this visit was not 100% satisfactory due to the road noise and smell from the bathroom during your stay. We sincerely apologize... More 

2 reviews
1 of 5 stars Reviewed April 12, 2015

Spent two months here last year, and it was great. Has been bought out by another chain since then. They got rid of most of their staff and replaced them with useless assh*les. Their 8th floor "executive" balcony is now locked off, so there is no point in paying the extra money to stay there. Front desk staff is rude... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Monterrey Aeropuerto, responded to this review

Dear Pat987654321, Thank you for writing a review about your recent stay with us. I am delighted to read that you have chosen our hotel as your accommodation preference. However, it is regrettable that your stay this time was not as pleasant compared to your previous visits. Your comments about the front office staff, non visibility of managers and room... More 

Miami
Level Contributor
163 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed April 10, 2015

Extremelly noise rooms that are close tonthe road. As a platinum member I expected a better treatment even if no one deserve the noise. They tip over tip all bills in the hotel that at least make you feel a liitle bit unconfortable. They should inform that if you tip or not they will add additional one.

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Monterrey Aeropuerto, responded to this review

Dear OCZ, Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We appreciate your taking the time to make us aware of the service issues and noise challenges you encountered during your stay.... More 

Bucharest, Romania
Level Contributor
10 reviews
5 hotel reviews
2 of 5 stars Reviewed March 20, 2015

Before starting the trip I wrote an e-mail to the hotel asking for airport pick-up and providing the details of my trip (arrival time), I received confirmation from the hotel for the pick-up. When I got there no pick-up car waiting. After I called the hotel and explained to the front desk for 5 minutes what I want they agreed... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Monterrey Aeropuerto, responded to this review

Dear Mihai_Croitoru, Thank you for writing a detailed review of your experience at our hotel. We appreciate you choosing us for your business travels. On the other hand, we are very sorry the level of service you have received failed to meet your expectations. Please accept our apologies for the inconvenience regarding the staff service, room amenities, and breakfast selection.... More 

Leeds, United Kingdom
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed March 12, 2015

Excellent location for the airport and the industrial park next door (the free bus will take you to the airport and the industrial park if needed). Rooms clean, food ok but pricey. Service at front desk in restaurant pretty good and friendly. Club lounge on top floor is dire, quite poor and free food is nasty but check out the... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Monterrey Aeropuerto, responded to this review

Dear Ravmanuk14, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient and for your nice comment regarding our staff. However, we’re sorry we fell below your expectation regarding the club lounge, food selection and the Wi-Fi. We will... More 

Camby, Indiana
Level Contributor
60 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed January 27, 2015

First time at this hotel, first time in Mexico for me, actually, and I have to say that this was a very nice Crowne Plaza, probably in my top 10 of CP's that I've stayed at. Customer service was great from check-in to check-out. Room was very spacious and comfortable. I will certainly stay here again during my next visit.

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