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Crowne Plaza Hotel Monterrey Aeropuerto

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Blvd. Aeropuerto 171 | Col. Parque Industrial Nexxus, Apodaca 66600, Mexico
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Crowne Plaza Hotel Monterrey Aeropuerto
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76 Reviews from our TripAdvisor Community

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Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Clean and modern new building, free wifi but had to pay for breakfast. Everyone spoke English and i felt very safe in the area while walking to nearby restaurant. A little too pricey but it was convenient by being closer to airport with free shuttle available.

Helpful?
Thank Jose D
Chatham, Canada
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I always stay at the Crowne Plaza Aeropuerto when in Monterrey area. Staff is always extremely friendly and helpful. Restaurant also is a good option. There are a few restaurants within walking distance. I've always felt very safe here. I suggest paying the extra for the executive floor. They include free drinks and appetizers in the evening and a breakfast... More 

Helpful?
Thank Mike S
Dallas
Level Contributor
145 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 296 helpful votes
3 of 5 stars Reviewed October 8, 2015

This is one of a string of HI, Hilton, Marriott, and Ancor properties near the airport. Lots of Americans and Europeans and Asians stay in this area. There are a few good places to eat close by. I did like that the staff at this property was very good and the shuttle was usually available and quick. The rooms have... More 

Helpful?
2 Thank joelinda
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Monterrey Aeropuerto, responded to this review

Dear joelinda, Thank you for taking the time to provide us with your candid feedback. I am pleased that we were able to meet your expectations when it comes to the service provided by our hotel staff. Although I would have preferred you had a better stay, your comments are highly appreciated and will be considered when making future pricing... More 

Level Contributor
63 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed October 4, 2015

The hotel is really close to the airport. It has a 30 min shuttle. I prefer hotels with a higher frequency but at least it isn't once an hour. You can tell the hotel is not new but it is still quite clean. Food and amenities in the executive floors are a bit far away from other hotels in the... More 

Helpful?
1 Thank Paco B
Durham
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed August 12, 2015

I have stayed in this hotel 8 times since March, 2015. While it is getting better, there is still lots of room for improvement. The breakfast is to die for and the lady making omelets is superb! Th bar and wait staff are also excellent. The biggest and best burger I have ever eaten was here. The beds in the... More 

Helpful?
1 Thank 940madalynl
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Monterrey Aeropuerto, responded to this review

Dear 940madalynl, We certainly appreciate you taking the time to convey your thoughts regarding your stay with us. I am happy that you liked the breakfast selection. It is also very nice to know that you found the rooms comfortable. However, I am sorry that you had issues with the smaell in the hallways. The feedback we receive from our... More 

Costa Rica
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 7, 2015

Standard Hotel. Very clean and good service all around. Close to the airport and good shuttle service. We took brekfast on the 8th floor but it was very simple - almost cheap, but free. Would not recommend this. My room 819 was noisy on the 8th floor. I can only guess due to the proximity to the elevartors and on... More 

Helpful?
Thank evsCostaRica
Cairo, Egypt
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed July 24, 2015

I was there for business for 5 nights. It is one of the nicest business hotels I've been too: so clean, rooms very comfortable, good sleeping quality, friendly staff & most importantly: the location is super appealing for strict business The only downside I might mention is the limitations of English-speaking restaurant staff... Other than that, it was very nice...... More 

Helpful?
Thank Mohammad A
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 18, 2015 via mobile

First time here, will not be back. Leaking from upper bedroom toilet over my room toilet, smelly rooms. Room conditions are cheap also. Not even close to Red Roof standards but its a Crown Plaza! Avoid if you can!

Helpful?
1 Thank 061182_B
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Monterrey Aeropuerto, responded to this review

Dear 061182_B, Thank you so much for sharing your experience with our hotel. We would like to apologize for the inconvenience that you have encountered during your recent stay with us especially with the condition of your room. In line with this, we have sent you a private message to obtain more information. We hope that you can respond at... More 

Burton upon Trent, United Kingdom
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed May 17, 2015

Stayed here for business travel April 23rd to May 14th. Clean comfortable and safe. Staff were very accommodating, especially Christian from the restaurant, good guy. Rooms are modern, clean and comfortable mind you the shower water pressure was not great. I was in room 202 and found the noise from the road disturbed my sleep most nights so ask for... More 

Helpful?
Thank BurtonBloke
Busto Arsizio, Italy
Level Contributor
63 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed May 4, 2015

The hotel staff is totally unprepared, we had a lot of problems with the organization of the shuttle service, in the restaurant they didn't know english (not even basic words like "spoon"), that is not acceptable for an international brand like IHG. The gym is not well equipped and some of the equipments were not working well, the SPA is... More 

Helpful?
1 Thank lucajdvr
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Monterrey Aeropuerto, responded to this review

Dear lucajdvr, Thank you so much for your review of our hotel. Our hotel is very proud of its level of service, cleanliness and quality of product. For this reason your comments are very troubling and will certainly be looked into. Please accept our sincere apologies for any inconvenience for falling short of your expectations in these areas. We’d like... More 

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