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Hampton Inn by Hilton Monterrey-Airport

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Carretera Miguel Aleman Kilometro 23.7, Apodaca 66600, Mexico
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Hampton Inn by Hilton Monterrey-Airport
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198 Reviews from our TripAdvisor Community

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Hamilton, Canada
1 review
4 of 5 stars Reviewed 3 weeks ago

This hotel has good proximity to restaurants of all different types, the staff are very friendly and can speak English well. The shuttle is very timely and the breakfast has good choices. The rooms are clean and the cleaning staff do an outstanding job. The hotel is very close to the Monterrey Airport so you do not need to leave... More 

Review collected in partnership with Hampton

Helpful?
Thank David Perry Mr B
hotelesoptima, Marketing Manager at Hampton Inn by Hilton Monterrey-Airport, responded to this review

Dear David Perry Thank you for your time and feedback, we are glad that all your trip was a great one, wish you a nice trip home and hopefully we can see you here in Monterrey again. Sincerely Francisco Palomo Marketing Manager Optima Hoteles de México More 

NY
Level Contributor
2 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

We are a group of 7 people from New York City Who cannot say enough about the Staff and facility. Late arrival /fast check in Clean well sized rooms with high Housekeeping standards During our 4 day stay ,shuttles drove us all over Monterrey to and from the Hampton Inn with reliable departures and pick ups Excellent restaurant next door... More 

Helpful?
Thank hman55
hotelesoptima, Marketing Manager at Hampton Inn by Hilton Monterrey-Airport, responded to this review

Dear Harris B Thank you so much for your time and comment from all your experience, we are glad that all your 4 day stay was a great one. All our staff thanks you for yuor feedback. Hope we can see you all very soon. Sincerely Francisco Palomo Marketing Manager Optima Hoteles de México More 

South Lyon
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

This hotel is old and tired an in need of renovation. Staff was too busy talking on the phone pay attention to checkin. Never put in my hhonors even though I reserved online with Hilton. If you know this area of Monterrey near the aeropuerto, you know there are many other choices all within a short walk. Next time I... More 

Review collected in partnership with Hampton

Helpful?
Thank Peter M
1 review
3 of 5 stars Reviewed November 20, 2015

The ubication of this hotel is one of it's top benefits, the attention is fine, but the interior design and furniture looks already old. Early breakfast and beds are also alright. I truly recommend it when you plan to stay one night and need to be near Monterrey airport. But i insist a renovation in interior design is a must... More 

Review collected in partnership with Hampton

Helpful?
Thank erickussalas
hotelesoptima, Front Office Manager at Hampton Inn by Hilton Monterrey-Airport, responded to this review

Dear erickussalas Thank you so much for choosing Hampton Inn and for taking a couple of minutes to post your opinion on Tripadvisor, the travelers will truly appreciate your comments. We're glad to know that you had a nice experience during your stay and regarding the hotel condition, we are starting a remodeling process that will take place by the... More 

San Francisco, California
1 review
1 of 5 stars Reviewed November 13, 2015

I have tried in good faith to rectify the matter, but I am stuck with hotel charges, on my personal account, though it was paid for by my company. Manager is never avaialable to discuss it - so beware! Otherwise average room and bed and service.

Helpful?
Thank Juan A
hotelesoptima, Front Office Manager at Hampton Inn by Hilton Monterrey-Airport, responded to this review

Dear Juan A. Thank you so much for choosing Hampton Inn, we love having you here. Please accept our most sincere apologies for any incident that you may have experienced with the hotel billing. Below you can find my personal email so we can help you to clear any charges on your account, it will be my delight for further... More 

Medina, United States
1 review
3 of 5 stars Reviewed November 8, 2015

This may be communication issue, but somehow I felt they were not nice and uncomfortable. I requested a refrig. in my room. I understood they said they were going to bring tomorrow morning, but it never happen during my stay, and when I checked out I just said you didn't bring refrig. in my room as you promised, then she... More 

Review collected in partnership with Hampton

Helpful?
Thank Teruho S
hotelesoptima, Front Office Manager at Hampton Inn by Hilton Monterrey-Airport, responded to this review

Dear Teruho S Thank you for choosing Hampton Inn, we love having you here. We want to thank you for taking a couple of minutes to place your opinion on Tripadvisor, we are always looking for our guests comfort in all matters and we are truly sorry for not communicating correctly with you in regards the fridge on you room.... More 

Baltimore, Maryland
Level Contributor
77 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed October 16, 2015

This is a Hampton Inn after all, so don't expect too much. The breakfast was plentiful. My only disappointment was that the tray for the eggs was empty two mornings. The staff needs to do a better job of keeping it filled. The room was clean and the free bottle of water was very welcome.

Helpful?
Thank Jane T
hotelesoptima, Front Office Manager at Hampton Inn by Hilton Monterrey-Airport, responded to this review

Dea Jane T thank you for choosing Hampton Inn, we love having you here! Thank you for taking a couple of minutes to provide your comments on tripadvisor, the community will be very thankful to have your comments. It is our commitment to bring always high quality service and facilities to all our guests and we're sorry to hear that... More 

Berryville, Virginia
Level Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed October 15, 2015

The property is due for a remodel! Staff is great, place is clean and breakfast is decent. It does have a bar for a beer or two, but there are places to eat right next door. Fair quiet place, water is hot, seems very secure!

Helpful?
Thank isogriffin
hotelesoptima, Front Office Manager at Hampton Inn by Hilton Monterrey-Airport, responded to this review

Dear Isogriffin Thank you so much for choosing Hampton Inn Monterrey Airport, we love having you here! We want to thank you for giving us a couple of minutes to share your feedback on the Tripadvisor community, users will appreciate your comments. Its very important for you to know that we are starting a remodeling process and we will be... More 

Hudsonville, United States
1 review
4 of 5 stars Reviewed October 5, 2015

Great Hotel! Friendly, clean accommodations. And close enough to the airport but far enough away so it won't disturb you! Nice continental breakfast to get you on your way for whatever you are doing in Mexico!

Review collected in partnership with Hampton

Helpful?
Thank Paul G
hotelesoptima, Marketing Manager at Hampton Inn by Hilton Monterrey-Airport, responded to this review

Dear Paul G Thank you for your time and honesty in all your comment, all our staff thank you too for all your feedback. Hopefully we can recieve you soon here in Monterrey in our Hotel Hampton Inn. Have a Nice day. Sincerely Francisco Palomo Marketing Manager Optima Hoteles de México More 

Monterrey, Mexico
1 review
4 of 5 stars Reviewed September 28, 2015

I have been to this hotel a number of times over the last 10 years. I can tell the hotel is aging, but it continues to be clean and kept in good condition. There are several good restaurants around it ranging from Italian food to Mexican. I have never had a problem with "Montezuma's revenge" even after a salad at... More 

Review collected in partnership with Hampton

Helpful?
Thank Galen G
hotelesoptima, Marketing Manager at Hampton Inn by Hilton Monterrey-Airport, responded to this review
Google Translation

Estimada Galen G Gracias por su honesta respuesta le agradecemos de corazón por su tiempo y retroalimentación, esperemos que nos... More 

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