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Hampton Inn by Hilton Monterrey-Airport

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Carretera Miguel Aleman Kilometro 23.7, Apodaca 66600, Mexico
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Hampton Inn by Hilton Monterrey-Airport
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Hampton Inn by Hilton Monterrey-Airport
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139 reviews from our community

Traveler rating
    44
    53
    26
    12
    4
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13
5
5
111
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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2 reviews
2 of 5 stars Reviewed 1 week ago

This hotel does not live up to the basics of a low to mid grade hotel. The air-conditioning unit was loud, some repairs are required in the room, and they could not even get it right with the coffee in the room only providing decaffeinated coffee.

Review collected in partnership with Hampton

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hotelesoptima, Marketing Manager at Hampton Inn by Hilton Monterrey-Airport, responded to this review

Dear vnewcomer Thanks you for your feedback we appreciate your honesty and all your experience comments, however we are sorry you had a bad experience with us, all days we are trying to be a better hotel in all aspects. Thanks you again for all and hope we can change your point of mind of our hotel. Hope we can... More 

Lakewood, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

The front desk staff at this hotel are excellent! They go the extra mile to help the guests and their pride in their job shows. The shuttle drivers are also top notch. I´ve been travelling through Monterrey for 4-1/2 years and have always stayed at this hotel. The staff knows me by now and they treat me very well!

Review collected in partnership with Hampton

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hotelesoptima, Marketing Manager at Hampton Inn by Hilton Monterrey-Airport, responded to this review

Dear Britton B Thank you for all your honesty and time in your comment all tripadvisor community will appreciate it. All our staff in our hotel thank you for your comment, allso are happy that you had a good experience. Hope we can see you soon here. Sincerely Francisco Palomo Marketing Manager Optima Hoteles de México More 

Meitar, Israel
Top Contributor
110 reviews 110 reviews
81 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great hospitality friendly staff. Free wiFI and fast. Nice Breakfast. After bad experience had with expensive hotel enjoyed this one. Rooms are very clean . the only problem I had was the water low.Good Gym and swimming pool. price is low . warmly recommend.

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hotelesoptima, Marketing Manager at Hampton Inn by Hilton Monterrey-Airport, responded to this review

Dear Itain Thanks you for your time and honesty in your comment, we thank you for all feedback, this helps a lot with future stays and helps have a btter service. Hope we can see you soon here again. Sincerely Francisco Palomo Marketing Manager Optima Hoteles de México More 

Jacksonville, United States
1 review
1 of 5 stars Reviewed 5 weeks ago

The entire hotel was worn out. Never been updated. Lobby floor was laminate that appeared to have water damage. The AC in the rooms was like a truck running. Beds were old. Carpet was old and smelly. Not impressed at all.

Review collected in partnership with Hampton

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Holland, United States
1 review
3 of 5 stars Reviewed April 12, 2015

The Monterrey Airport Hampton Inn has suspended their Manager Happy Hour. Not a huge deal but this is/was always a nice way to wind down at the end of the day AND I don't know of any hotel in Mexico that does not have this. I stay at a lot of other Hamptons in Mexico and they all have this.... More 

Review collected in partnership with Hampton

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hotelesoptima, Marketing Manager at Hampton Inn by Hilton Monterrey-Airport, responded to this review

Dear Vincent B Thanks for your time and feedback we are happy that your stay was fine, we are sorry that you have to deal with the happy hour thing, but we are still trying to fix a few things for our guest, and have a better stay. But if you have other comments or questions that will help us... More 

Lewisville, United States
1 review
4 of 5 stars Reviewed April 2, 2015

Service was outsanding. Julieth helped us our business group out when we arrived way too early to check in. We were allowed to drop off our luggage and go to lunch, see some sites, and then check in. It was excellent customer service and I was pleased with the eniter team at this hotel. Thanks Julieth for helping me and... More 

Review collected in partnership with Hampton

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hotelesoptima, Marketing Manager at Hampton Inn by Hilton Monterrey-Airport, responded to this review

Dear Eugene S We than you for your time and comment, al staff appreciate it and the community of tripadvisor will thank you too. We are happy that all your experience in this trip was as positive as you deserve it. We thank you again and if you have further questions don´t hesitate to contct us. Hope we can see... More 

San Diego, United States
1 review
1 of 5 stars Reviewed March 19, 2015

this hotel no shuttle at night, wait 11pm to 12:30am but Front-desk just repeat "we do 30min shuttle". They did not accept advance check out, hold reservation night payment and ask your bank information to refund 1~2 weeks later. They do not check first and last name, somebody check-in with my reservation. who has same last name. Don't go this... More 

Review collected in partnership with Hampton

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hotelesoptima, Marketing Manager at Hampton Inn by Hilton Monterrey-Airport, responded to this review

Dear Kiyoung Lee. Thank you so much for choosing Hampton Inn Monterrey Airport, We love having you here. Thanks for giving us a few minutes to answer our service survey and place your comments in tripadvisor, we know that being a business traveler is hard to take a minute off work. We have looked into the detailed for the inconvenience... More 

morecambe, United Kingdom
1 review
5 of 5 stars Reviewed March 18, 2015

I was working nights, therefore sleeping daytime. The staff were extremely friendly and helpfull. They put me in a back room as requested where it was mostly quiet during the day. The cleaning staff also seemed to respect the fact that I was sleeping during the day as I very rerely heard them during their cleaning duties.

Review collected in partnership with Hampton

Was this review helpful? Yes
hotelesoptima, Marketing Manager at Hampton Inn by Hilton Monterrey-Airport, responded to this review

Dear Gary C Thank you for your feedback, community of tripadvisor and our hotel staff appreciate it, We are happy that your experience was wonderful. and our staff could help you with your demands of your room. If you have further questions or comments don´t hesitate to contact us. Hope we can see you soon. Sincerely Francisco Palomo Marketing Manager... More 

Contributor
17 reviews 17 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed March 13, 2015

Front desk service not welcoming at all!!!!!!! Few minutes from airport, next to Chilli's, 7-eleven and Mexican restaurant, shuttle service from and to airport. Not very clean, hairs in unused bathroom, not well maintained. I would pay little more and go to Fairfield Inn or Courtyard next door. Not coming back again!

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hotelesoptima, Marketing Manager at Hampton Inn by Hilton Monterrey-Airport, responded to this review

Dear Danisha K Thanks you for your time and honesty the community of tripadvisor will appreciate it. We always analyze all feedback is send to us, for that we thank you and we always try to be better in service. So we hpe we can see you soon again and have a better experience on our hotel. Sincelrely Francisco Palomo... More 

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 4, 2015

The Hampton Inn at Monterrey Airport was everything I expected it to be. Clean rooms, a well served breakfast buffet, coffee and tea 24/7 and a shuttle to the airport. The staff is super friendly and accommodating. It is a 5-10 min drive to several huge industrial parks. There are two good restaurants walking distance. Chili´s which is consistent with... More 

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hotelesoptima, Marketing Manager at Hampton Inn by Hilton Monterrey-Airport, responded to this review

Dear Rosamaria G Thank you for your feedback Tripadvisor community and hotel staff thank you, for us it´s important all comments of our guest for future stays we can do better on every aspect you comment. So if you have further questions or comments will answer you as soon as possible. Hope we can see you again. Sincerely Francisco Palomo... More 

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