We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
TRAVEL ALERT: SAFETY AND SECURITY More info

Hampton Inn by Hilton Monterrey-Airport

Hotel deals
Hotel website
Carretera Miguel Aleman Kilometro 23.7, Apodaca 66600, Mexico
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Hampton Inn by Hilton Monterrey-Airport
Professional photos View all
Browse nearby
Hampton Inn by Hilton Monterrey-Airport
Write a Review

130 reviews from our community

Traveler rating
    38
    52
    25
    11
    4
See reviews for
13
5
5
102
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (130)
  • Mar-May only
    (41)
  • Jun-Aug only
    (30)
  • Sep-Nov only
    (26)
  • Dec-Feb only
    (33)
All months
Jacksonville, United States
1 review
1 of 5 stars Reviewed 1 week ago NEW

The entire hotel was worn out. Never been updated. Lobby floor was laminate that appeared to have water damage. The AC in the rooms was like a truck running. Beds were old. Carpet was old and smelly. Not impressed at all.

Review collected in partnership with Hampton

Was this review helpful? Yes
Holland, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

The Monterrey Airport Hampton Inn has suspended their Manager Happy Hour. Not a huge deal but this is/was always a nice way to wind down at the end of the day AND I don't know of any hotel in Mexico that does not have this. I stay at a lot of other Hamptons in Mexico and they all have this.... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
hotelesoptima, Marketing Manager at Hampton Inn by Hilton Monterrey-Airport, responded to this review

Dear Vincent B Thanks for your time and feedback we are happy that your stay was fine, we are sorry that you have to deal with the happy hour thing, but we are still trying to fix a few things for our guest, and have a better stay. But if you have other comments or questions that will help us... More 

Lewisville, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Service was outsanding. Julieth helped us our business group out when we arrived way too early to check in. We were allowed to drop off our luggage and go to lunch, see some sites, and then check in. It was excellent customer service and I was pleased with the eniter team at this hotel. Thanks Julieth for helping me and... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
hotelesoptima, Marketing Manager at Hampton Inn by Hilton Monterrey-Airport, responded to this review

Dear Eugene S We than you for your time and comment, al staff appreciate it and the community of tripadvisor will thank you too. We are happy that all your experience in this trip was as positive as you deserve it. We thank you again and if you have further questions don´t hesitate to contct us. Hope we can see... More 

San Diego, United States
1 review
1 of 5 stars Reviewed March 19, 2015

this hotel no shuttle at night, wait 11pm to 12:30am but Front-desk just repeat "we do 30min shuttle". They did not accept advance check out, hold reservation night payment and ask your bank information to refund 1~2 weeks later. They do not check first and last name, somebody check-in with my reservation. who has same last name. Don't go this... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
hotelesoptima, Marketing Manager at Hampton Inn by Hilton Monterrey-Airport, responded to this review

Dear Kiyoung Lee. Thank you so much for choosing Hampton Inn Monterrey Airport, We love having you here. Thanks for giving us a few minutes to answer our service survey and place your comments in tripadvisor, we know that being a business traveler is hard to take a minute off work. We have looked into the detailed for the inconvenience... More 

morecambe, United Kingdom
1 review
5 of 5 stars Reviewed March 18, 2015

I was working nights, therefore sleeping daytime. The staff were extremely friendly and helpfull. They put me in a back room as requested where it was mostly quiet during the day. The cleaning staff also seemed to respect the fact that I was sleeping during the day as I very rerely heard them during their cleaning duties.

Review collected in partnership with Hampton

Was this review helpful? Yes
hotelesoptima, Marketing Manager at Hampton Inn by Hilton Monterrey-Airport, responded to this review

Dear Gary C Thank you for your feedback, community of tripadvisor and our hotel staff appreciate it, We are happy that your experience was wonderful. and our staff could help you with your demands of your room. If you have further questions or comments don´t hesitate to contact us. Hope we can see you soon. Sincerely Francisco Palomo Marketing Manager... More 

Contributor
14 reviews 14 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 13, 2015

Front desk service not welcoming at all!!!!!!! Few minutes from airport, next to Chilli's, 7-eleven and Mexican restaurant, shuttle service from and to airport. Not very clean, hairs in unused bathroom, not well maintained. I would pay little more and go to Fairfield Inn or Courtyard next door. Not coming back again!

Was this review helpful? Yes
hotelesoptima, Marketing Manager at Hampton Inn by Hilton Monterrey-Airport, responded to this review

Dear Danisha K Thanks you for your time and honesty the community of tripadvisor will appreciate it. We always analyze all feedback is send to us, for that we thank you and we always try to be better in service. So we hpe we can see you soon again and have a better experience on our hotel. Sincelrely Francisco Palomo... More 

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 4, 2015

The Hampton Inn at Monterrey Airport was everything I expected it to be. Clean rooms, a well served breakfast buffet, coffee and tea 24/7 and a shuttle to the airport. The staff is super friendly and accommodating. It is a 5-10 min drive to several huge industrial parks. There are two good restaurants walking distance. Chili´s which is consistent with... More 

Was this review helpful? Yes
hotelesoptima, Marketing Manager at Hampton Inn by Hilton Monterrey-Airport, responded to this review

Dear Rosamaria G Thank you for your feedback Tripadvisor community and hotel staff thank you, for us it´s important all comments of our guest for future stays we can do better on every aspect you comment. So if you have further questions or comments will answer you as soon as possible. Hope we can see you again. Sincerely Francisco Palomo... More 

Dallas, United States
2 reviews
5 of 5 stars Reviewed February 10, 2015

Great stay, Chili's and two other restaurants right next to the Hampton. Bar inside the Hampton very friendly service. Safe to walk to the other restaurants same side of the street and literally right next to each other.

Review collected in partnership with Hampton

Was this review helpful? Yes
hotelesoptima, Marketing Manager at Hampton Inn by Hilton Monterrey-Airport, responded to this review

Dear Aaron H Thank you for sharing your time and comments, The staff of the hotel thanks you for that, We always take in knowledge all feedback of our guest and for us it´s very important. We hope we can see you again soon in Monterrey. If you have other comments don´t hesitate to contact us. Sincerely Francisco Palomo Marketing... More 

Atlanta, Georgia
Top Contributor
63 reviews 63 reviews
28 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed February 5, 2015

Hotel experience an outage of internet. This can certainly happen. But when the staff tells you that the 3-5 floors have internet when this is not true and the technicians have gone home for the day, the staff does not make friend. One annoyed, then you look at the property and realized that it needs a serious face lift. Dark... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Pecetto Torinese, Italy
Top Contributor
118 reviews 118 reviews
76 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed February 5, 2015

I spent 4 nights in this structure and I appreciated the overall sensation of safety. The structure itself is quite clean but it would be needed an overall refurbishment, since everything looks consumed by the usage. I had a room on the 5th floor to avoid noise and I suggest this choice. Elevators are not an issue, waiting time is... More 

Was this review helpful? Yes
hotelesoptima, Marketing Manager at Hampton Inn by Hilton Monterrey-Airport, responded to this review

Dear Alessio315 Thanks you for your comments and honesty, tripadvisor and our staff of our hotel thanks you for that, we are always seen all comments and for that we count that all our guest had a good experience and if not tell why, for this all feedbaack of all our guest we take it serious. We thanks you again... More 

Questions? Get answers from hotel staff and past guests. Ask a question

49 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (10)
Viewed
Hotel & grounds (1)
Viewed
Bathroom (1)
Viewed
Room/suite (4)
Viewed
View from room (1)
Viewed
Other (3)

Management photos: Courtesy of the property manager

Viewed
All management photos (39)
Viewed
Hotel & grounds (10)
Viewed
Room/suite (7)
Viewed
Pool/beach area (6)
Viewed
Business center/function rooms (3)
Viewed
Dining (2)
Viewed
Bathroom (1)
Viewed
Other (10)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question