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Hampton Inn Monterrey Airport

2.5 of 5 Carretera Miguel Aleman Kilometro 23.7, Apodaca 66600, Mexico
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Hampton Inn Monterrey Airport
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Hampton Inn Monterrey Airport
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114 reviews from our community

Traveler rating
    35
    48
    21
    8
    2
See reviews for
11
5
4
91
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Salt Lake City, UT, United States
2 reviews
4 of 5 stars Reviewed 1 week ago

The staff was very friendly, courteous, professional, and always smiling. The hotel was very clean and comfortable. The hotel is close to the airport, restaurant next door, a great place to stay for a business trip.

Review collected in partnership with Hampton

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Dallas
Top Contributor
133 reviews 133 reviews
101 hotel reviews
274 helpful votes 274 helpful votes
3 of 5 stars Reviewed December 20, 2014

This area is a cocoon of US culture that is isolated from Mexico. If you want to experience Mexico, this is not the place. On the other hand, if you want to feel like you are in a US suburb, this is it. The rooms are like an older US Hampton. It is in a group of all the chain... More 

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hotelesoptima, Marketing Manager at Hampton Inn Monterrey Airport, responded to this review

Dear joelinda Thanks for your time and comments we appreciate your honesty, the community of tripadvisor will thank you and the staff of our hotel thank you for all. For us it´s important to know all your feedback of your experience so we can analyse it and for your future stays we can have a better service. If you have... More 

Israel
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 14, 2014

great location, next to the airport, busy airport hotel, breakfast could be better (quality is fine, but the staff should be aware the hotel is always full and everybody has breakfast at the same time). rooms are quite and comfortable.

Was this review helpful? Yes 1
hotelesoptima, Marketing Manager at Hampton Inn Monterrey Airport, responded to this review

Dear Mszt Thank you for your time and comments, tripadvisor community and hotel staff thank you. We are happy to know that you had a great stay and your experience was as you expected to be. We know that comments and feedback helps us to understand perfectly your behavior and for future stays yo can experience a better stay in... More 

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 25, 2014

It is a clean and basic hotel room, no complaints. In hotel restaurant is very basic and simple, but breakfast is ok and does the job. The is a small swimming pool outside, which would be great in the heart of the summer, however it was raining for the whole night and part day that I was there

Was this review helpful? Yes 1
hotelesoptima, Marketing Manager at Hampton Inn Monterrey Airport, responded to this review

Dear Michael B Thanks you for your time and comments the community from tripadvisor and the staff from the hotel thanks you, for us is important your feedback and all your sugestions, We welcome you again any time and if you have any question don´t hesitate to ask us and will answer you as soon as possible. Sincerely Francisco Palomo... More 

De Pere, United States
1 review
3 of 5 stars Reviewed October 22, 2014

There are several restaurants close by but need to understand some of the language to order at times. Total loss of power did not improve the experience. Hours passed before battery powered lights were brought to the lobby. No generator, no emergency lights, just security personnel with flashlights roaming the halls. Unsettling at best. Breakfast is very south of the... More 

Review collected in partnership with Hampton

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hotelesoptima, Marketing Manager at Hampton Inn Monterrey Airport, responded to this review

Dear Darren R Thanks you for your time and comments, we are sorry for the incovinient for the problems that you had in our hotel, for us is important that our guest are happy in your stay, unfortunately sometimes we have some trouble and and we are sorry about the power light issue. For us is very important and understand... More 

Maryville, United States
1 review
4 of 5 stars Reviewed October 20, 2014

Very enjoyable stay in Mexico on business, centrally located close to airport and the shuttle service was excellent. I would stay at this hotel again on my next business trip to Mexico. The staff at the hotel made my stay a very comfortable one for the end of a long trip.

Review collected in partnership with Hampton

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hotelesoptima, Marketing Manager at Hampton Inn Monterrey Airport, responded to this review

Dear Denise B Thank you for yor time and comment, Tripadvisor community and the hotel staff thank you for your honesty. We appreciate all your comments about our hotel, and will gladly recieved again with open arms. For us is very important our guest comments in all aspects, for instance if we have some weakness then we will correct the... More 

Top Contributor
425 reviews 425 reviews
166 hotel reviews
115 helpful votes 115 helpful votes
4 of 5 stars Reviewed September 5, 2014

The locations is very close to the airport. Also happy to know they have a shuttle can that ça take you back and forth, especially in the highway which is not well lit. The hotel is located in a cluster of other smaller American hotel and a chili restaurant, so I felt safe in the surrounding area. The hotel is... More 

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hotelesoptima, Marketing Manager at Hampton Inn Monterrey Airport, responded to this review

Dear CecibelB We sincerely thank you for choosing us as your hotel. We appreciate the time you took to answer our service survey and provide ur with your valuable comments about your most recent stay. We are happy to know that you stay in Monterrey was great. We look forward to see you again in Monterrey and welcome you in... More 

Greensboro, United States
1 review
2 of 5 stars Reviewed August 11, 2014

Do not stay here unless you like crawling under a desk to plug things in like your cellphone, tablet, or computer. There are no outlets on the lamps. I have complained, but they do not care. The property is very old and in need of updating.

Review collected in partnership with Hampton

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hotelesoptima, Front Office Manager at Hampton Inn Monterrey Airport, responded to this review

Dear Stephen C We sincerely thank you for your preference and the time you gave us to provide your valuable comments. we’re very sorry that the power outlets in your room didn’t live up to your expectations. Guest feedback is incredibly important to us and we are taking your comments into consideration as we improve our guest experience. We hope... More 

Murfreesboro, Tennessee
Senior Contributor
36 reviews 36 reviews
24 hotel reviews
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed June 11, 2014

This hotel is a 5-10 minute shuttle to the airport and the main reason we stayed here. The front desk staff was not friendly. When there was many people checking in only on person was working the desk and answering all the calls. The Rooms need updating. Electrical Outlets are scare! I'll pay more in the future for a more... More 

Review collected in partnership with Hampton

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hotelesoptima, Marketing Manager at Hampton Inn Monterrey Airport, responded to this review

Dear Twwintn We sincerely appreaciate your prefference and the time you took to provide us with your valuable feedback. Plese accept our apologies for the inconveniences experienced during your stay, we are very sorry for not being able to exceed your expectations. we want you to know that we are a hospitality Enterprise with high quality and service standards. Thanks... More 

Kansas City, Missouri
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 21, 2014

This is a fabulous hotel for a short stay near the airport. I was there for 20 hours, and spent the majority of my time by the pool. It was very relaxing and I enjoyed the music they played. There is a Chili's, a 7-Eleven, and a small shopping center within walking distance. The rooms are very comfortable and the... More 

Was this review helpful? Yes
hotelesoptima, Marketing Manager at Hampton Inn Monterrey Airport, responded to this review

Dear Courtney R. Please recieve a warm greeting for the entire Hampton Inn Team! We appreaciate your prefference and thank you for your comments. We´re pleased to know that you had such a nice expercience during your stay and that you really enjoyed our servces such as the pool aread, breakfast and the happy hour! We sincerely look forward to... More 

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Additional Information about Hampton Inn Monterrey Airport

Address: Carretera Miguel Aleman Kilometro 23.7, Apodaca 66600, Mexico
Phone Number:
Location: Mexico > Northern Mexico > Nuevo Leon > Apodaca
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Monterrey Airport 2.5*
Number of rooms: 181
Reservation Options:
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Also Known As:
Hampton Inn Monterrey Airport Hotel Apodaca
Monterrey Hampton Inn
Hampton Inn Monterrey Airport Mexico/Apodaca

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