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Holiday Inn Express Hotel & Suites Monterrey Aeropuerto

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2.5 of 5
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Boulevard Aeropuerto No.400 | Parque Industrial Milenium, Apodaca 66600, Mexico
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91 Reviews from our TripAdvisor Community

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Weston, Florida
Level Contributor
100 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

If you want to stay close to the airport this is a good choice. Rooms are big and clean, wifi was very reliable and steady. Breakfast had plenty of options and the restaurant just outside the building is good too. The problem with the elevator persists, only one available makes it for long waits in the morning.

Helpful?
Thank DonatoInWeston
Albuquerque, New Mexico
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed January 2, 2016

Pluses-- 5 minutes from the airport, well maintained, clean, comfortable bed, staff was pleasant, has shuttle to the airport every half hour Minuses--raunchy breakfast, low water pressure on shower, we had to ask a driver from another hotel to give us a ride as the Holiday Inn shuttle did not show up when we arrived at midnight, even though we... More 

Helpful?
Thank Sigifredo S
Shreveport, Louisiana
Level Contributor
70 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed December 22, 2015

We stayed a night here at each end of a trip to/from the Monterrey airport. The hotel offers a free airport shuttle which runs every half hour. The room was priced fairly and I thought was a good value The hotel staff was extremely friendly and most spoke some English. The property is a typical chain hotel, but I found... More 

Helpful?
Thank Alan B
Grapevine, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 10, 2015

This was the last time I stay here. Extremely overpriced hotel, awful customer service. One Elevator for a full hotel, breakfast is very low quality. My room wasn't made, noticed at 8pm, called the front desk and nothing happened. Shuttle drivers are more worried about help customers trying to go around the hotel than go tot he Airport because they... More 

Helpful?
Thank Guillermo C
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Monterrey Aeropuerto, responded to this review

Dear Guillermo C, Thank you for being one of our IHG Rewards Club Platinum Elite Members and taking the time to give feedback about your stay. I sincerely regret that you did not enjoy your overall stay with us. I have sent you a private message in an effort to obtain more information. I look forward to hearing back from... More 

Bowling Green, Kentucky
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed October 1, 2015

The right hand elevator remains broken after many months of problems. This causes longer wait times and inconvenience to all guests. Room cleanliness was satisfactory. Suggest 2 waters per room instead of 1. Breakfast and cocktail hour are good.

Helpful?
Thank Ed R
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Monterrey Aeropuerto, responded to this review

Dear Ed R, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding breakfast and room cleanliness. However, we’re sorry we fell below your expectation regarding the elevator. We will address this concern. We take all reviews positive and negative very seriously, and... More 

Oak Creek, Wisconsin, United States
Level Contributor
106 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed August 29, 2015 via mobile

My company has us stay here when we have to fly in late or fly out early. This new, clean property is only 5 minutes from the airport, it has a great happy hour and helpful staff. Does not require special electric adapters in the outlets. Large clean rooms. For a helpful tip, especially if you are tired, see the... More 

Helpful?
Thank Jeanne V
McAllen
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 21, 2015

Very close to the airport Free shuttle 24 hours, happy hour from 6 to 7 free beer and botana, the rooms are nice and comfortable very clean and the service was good we stayed only to jump to an early flight the happy hour service was great.

Helpful?
Thank pestw
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 11, 2015 via mobile

Like the overall cleaning in all sections, room, bath, gym and breakfast. Plus great shuttle service and key location close of airport, restaurants. Confortable beds. Not all hotels has good A/C systems working in Mx. Finally I enjoy this one. I recommend it.

Helpful?
Thank j c
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 14, 2015 via mobile

Great hotel, clean and well kept. Nice attached restaurant. I havent used the pool but its well taken care of. Breakfast.... Is a hotel breakfast... Mexican style. No complaints. Shuttle and taxis readily available.

Helpful?
Thank Ben H
Level Contributor
103 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed June 9, 2015

As a first time traveler to Monterrey this hotel was picked by my company and it fulfilled all of my needs just fine. The check in / out experience was very smooth and every attendant I encountered spoke English. My room was clean and comfy. The AC worked fine but was a bit noisy. I found 3 or 4 channels... More 

Helpful?
Thank The8racer
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