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Aloft San Jose Hotel

Certificate of Excellence
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Forum 2 Business Park, Lindora, Radial a Santa Ana, Santa Ana, Costa Rica
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1 room 1 guest
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Aloft San Jose Hotel
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290 Reviews from our TripAdvisor Community

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Traveler rating
    138
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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  • All months
    (290)
  • Mar-May only
    (86)
  • Jun-Aug only
    (66)
  • Sep-Nov only
    (47)
  • Dec-Feb only
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There are newer reviews for Aloft San Jose Hotel
See the most recent reviews
Alberta, Canada
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed November 23, 2014

I booked Aloft Hotel San Jose as the jump-off point for a large group heading to a wedding in Southern Costa Rica this month. The hotel is located in a more westernized area with walking access to all the amenities that a traveler may need & the staff at Aloft was wonderful in providing suggestions for food, excursions & shopping.... More 

Was this review helpful? Yes
Victor M, General Manager at Aloft San Jose Hotel, responded to this review

Dear Guest, Thank you for taking the time to complete the online survey. We always appreciate when our guests take the time to share their concerns with us so we can continue to improve our service. We are so happy to know that you and your group had a wonderful time in our property. For your information we are in... More 

Connecticut
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed November 19, 2014

This hotel is just wonderful. I stayed Nov. 14-18 for work & would not hesitate to stay again. In a safe area. Not TOO much around the hotel but within a short walking distance to some restaurants & shops. The room is very modern & also very clean. The best part is the included breakfast - amazing. Plentiful choices. The... More 

Was this review helpful? Yes
Victor M, General Manager at Aloft San Jose Hotel, responded to this review

Dear Guest On behalf of our staff i would like to thank you for your preference. We are very glad that youy have enjoyed your last stay with us. We have reveived you comments, and i would like to inform you that a pool wiil be built in our hotel in the next couple of months, so for your next... More 

Mexico
Level Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed November 6, 2014

I was staying there for 4 days. I can recommend you this hotel, but nothing special. People at the front desk very friendly Big and clean rooms Big shower Breakfast: okay but not too much choices and sometimes you needed to sit outside the breakfast room because there were no empty tables available. If you need to go to a... More 

Was this review helpful? Yes
Victor M, General Manager at Aloft San Jose Hotel, responded to this review

Dear guest, we have received your comments, first it all thank you for your preference. Since the new administration came aboard there is several changes we are doing, i can ensure you that for your next visit you will be able to see more variety of items at breakfast, we are expanding the size of the restaurante to have more... More 

Bournemouth, United Kingdom
Level Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed November 4, 2014

We stayed at the Aloft for 7 nights, it's a very clean, spacious, comfortable hotel. The rooms are of a very good size and well equipped, 15-20 minutes transfer from the airport. The hotel is really aimed at business travelers so don't expect a resort style experience, if however you are looking for a place to use as a base... More 

Was this review helpful? Yes 1
Victor M, General Manager at Aloft San Jose Hotel, responded to this review

Dear Guest We have read your comments, and we would to like to thank you for your preference. We are gald to know that you had a very good experience in our hotel, indeed there is not much to do for now in the evening, we are working on it as we speak, there is a pool we are planning... More 

Level Contributor
68 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed October 11, 2014 via mobile

I found this hotel very comfortable with its ample room and big shower. Perfectly cleanand people running it very kind. Iha the opportunity to eat at their restaurant and all was good and perfecly served. A plus is that it is not far from the international airport.

Was this review helpful? Yes 1
Victor M, General Manager at Aloft San Jose Hotel, responded to this review

Dear Guest, Thank you for sharing your review, it makes us very happy to know that you had a very good time in our property. With the changes that we are doing in the hotel i am sure that in your next visit you will be able to enjoy even more. We look forward to seeing you soon. Victor Mojica... More 

Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 21, 2014

So nothing is perfect, but I know the hospitality industry strives to be! I admire how the general Mgr here looks at the reviews and take them into consideration...and I actually see (who I'm pretty sure is the gen mger) sit and talk with the staff in the common area..so I like that. What there exactly talking about...who knows... but... More 

Was this review helpful? Yes 1
Victor M, General Manager at Aloft San Jose Hotel, responded to this review

Dear Guest Thanks for taking the time to let us know how you feel. First it all, please accept my sincere apology for the negative issues that happen to you during your last stay with us. As you mentioned in the review there are several changes we are doing in the hotel, and we are glad that you have noticed... More 

flowerdD82
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed September 19, 2014

There are a lot of great things about Aloft San Jose, but there are a few things that need work. First the good: The staff is nice and friendly. Some staff definitely went more out of their way to be helpful than others. The hotel itself is very hip, stylish and clean. The rooms and beds are very comfortable as... More 

Was this review helpful? Yes 2
Victor M, General Manager at Aloft San Jose Hotel, responded to this review

Dear Guest, on behalf of everyone in the hotel we would like to thank you,for taking the time to let us know the positive and negative experience you had in your last stay in the hotel. There is a lot of thing we are doing right now to improve the quality of our product. We have change the breakfast menu,... More 

La Jolla, California
Level Contributor
237 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
3 of 5 stars Reviewed August 6, 2014

We stayed here our first night in Costa Rica as we arrived at the airport in the evening. It was close to the airport, clean, the staff was very friendly and helpful, walking distance to a grocery store and several restaurants, and comfortable beds. I'd say it's an High Average, low Very Good hotel. Breakfast was free as was internet,... More 

Was this review helpful? Yes
Victor M, General Manager at Aloft San Jose Hotel, responded to this review

Dear Kathylynne1, it was a pleasure to have you with us, thank you for such as nice review, we look forward to seeing you soon. More 

Zurich, Switzerland
Level Contributor
62 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed August 6, 2014

I stayed at the Aloft Hotel in San Jose for a couple of nights in May 2014 during a business trip to Costa Rica. The hotel is clean and well maintained. The rooms are nice and spacious (maybe replacing the carpets would be a good idea and improvement) and the bed very comfortable. The staff, especially at the front desk,... More 

Was this review helpful? Yes
Victor M, General Manager at Aloft San Jose Hotel, responded to this review

Dear EU Traveller WW, Thank you for your review. We are glad to hear that your experience in our hotel was completely satisfactory. We are working hard to make sure that everyone of our guest feels right at home. Best Regards, More 

Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed August 5, 2014

I stayed at the Aloft in Santa Ana Lindora for 16 nights. The street to get there is horrendous during the week! The ceiling in our room near the bathroom leaked in two different rooms so we had to change rooms 3 times! They compensated us by sending dessert to our room, not very compensating for being woken up at... More 

Was this review helpful? Yes
Victor M, General Manager at Aloft San Jose Hotel, responded to this review

Dear Stevew99, Please accept my sincere and unreserved apology for all the inconveniences you had in the hotel during your stay. Thanks for taking the time to let us know how you feel. We appreciate customers who let us know when things are not right. We hope to have a new opportunity to have you with us again. Best Regard... More 

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